Service is terrible, never coming again. they Never offered any help and was rude with there tone.read more

The staff there are a disaster. Both guys looked pissed off and acted like I was interrupting their…read moreday by asking for the correct shoe size. Informed him it was a men's size, he insisted it wasn't, then walked off. The music was blasting. I could barely hear them--more like dealing with angry bouncers at a nightclub than staff in a shoe store. Complete waste of time- maybe they think they're cool and don't want a sale? ‍

terrible customer service. Vanessa, the manager would not help me without receipt. Had me call…read moretheir 1800# only to then find and print out my receipt. Avoid this place.

The two Latina women working 10/19 On a Sunday were the rudest people ever. They acted like me…read moreneeding help or trying on a size was an inconvenience to them. When I asked the only man who was working there to get me a size he was as nice as could be and answered my questions. The women who checked me out was wearing see through short/leggings. So trashy. Disgusting even. The other Latino woman who was on the floor came up to the check out and whispered something, and then they both proceeded to look at me like I was a problem. Will not be giving my service again. People who work minimum wage jobs and treat people, especially white Americans like trash, will not get my respect. There's a reason they are working there. Terrible service, from women who think they are better than everyone. Reality check, you work at foot locker..... just do your job and be nice. Not suprised at all honestly.

I originally purchased a pair of On shoes online a few years back, for a trip to Alaska. They were…read moreone of the best shoe purchases I've ever made. I went to the On Store in Venice, to purchase the same pair of waterproof shoes for my son's trip to Europe. I told him having a pair of these shoes would be the best thing for him. Went in, told them the size and style I needed and within 5-7 minutes I walked out with what I needed. My son LOVES his On Shoes.

Don't come here for the sales, but if you're here for a brick n mortar shopping experience of one…read moreof my favorite shoe brands, On Store here in Venice is perfect! The staff were very professional and knowledgeable, and I appreciated their patience with my parents who were trying on their first ever pair of non discount dealer shoes haha. Easy to find parking on the side streets, but Venice is always interesting to navigate driving wise-- I prefer freeways.

Gerson was just excellent, helping me try to get a good fit with a running shoe. He was so very…read morepatient, explained things, with no pressure to choose and buy.

I was greeted right away by Gerson, a friendly and knowledgeable salesperson. He seemed to…read moregenuinely care about getting the right shoes for my needs, not just making a sale. I like my new Hokas and would definitely go to him for future needs.

I just ordered a Wilson Blade tennis racquet online and was looking for some new tennis clothes. I…read morewas hesitant to order their clothes online because some people complained about the sizing. I was so pleased to see this new shop so I could actually try on their clothes before buying. Unfortunately, I arrived late - five minutes before closing time. The staff there were really kind and let me try on clothes even though they had already closed the cash register. I was able to try on a couple of skirts to determine my size and then order them online. The skirts arrived today and they fit perfectly! I ordered the midtown tennis skirt in green and the classic pleated tennis skirt in blue. The staff said they recently opened the store and it was their first Wilson store in California. The displays need some work but they had all the sizes and most of their online selection in the store and the quality felt good. I would recommend the clothes and the store. Thanks for being so accommodating!

Today is the second and the last time I attempt shopping here. I called earlier this week and spoke…read moreto the supervisor about the store being closed way earlier than advertised hours she was so nice inviting me back. Unfortunately for me the same girl who didn't let me in to shop was there dismissive and rolling her eyes when asked questions about the products. I was about to ask her another question when she stated to her colleague that "she doesn't get paid enough for this sh*t" which explains why she has a terrible attitude. Wilson, do better! Pay lis an appropriate wage so she doesn't make the customers feel uncomfortable. Safe to say I won't be back to bother her.

Awful customer service. Yelp says open until 9. Tried to call ahead to confirm they were open yet…read morethe phone was out of service. They close at 8. Lady inside the store said sorry can't help you. Complete waste of time. Get the hours updated right and get a working phone.

Xmas eve at 11:05am, store closed no sign of opening hours. People walking away in drovesread more

This store has a ton of unique and rare pieces and really solid prices. The staff was very helpful…read moreand kind!

Fake chrome hearts there I'm sure of it and when I come to Bring rare chrome hearts there they deny…read moreit lmao wonder why cuz they be buying fake stuff from whatever vendor they rather buy from not authentic, I legit sell to Beverly Hills in bulk and I wouldn't trust their jewelry, they are not experts just a resell store they don't even say where they got the chrome hearts jewelry just seems off I gave them my phone number I told them I have kilograms of chrome hearts silver never heard back from them lol but I believe there pieces are not authentic I been selling chrome hearts for 6 years I know a lot, not trying to throw dirt but realistically why would you buy jewelry at a shoe store from the mall where at the mall their known for getting replicas at these type of stores, I say all this because I'm a private seller for chrome hearts jewelry

Second Visit ....Still Impressed…read more Great selection of shoes and apparel - something for every style and budget. Prices vary, but you'll find plenty of great deals. What really stands out is the customer service, truly top notch! The staff goes out of their way to ensure you have a great shopping experience. Highly recommend!

Scalper shop. Charges $95 for a Pokemon booster box. You're basically being charged $15+ a booster…read morepack.

I placed an order online over Black Friday weekend which was cancelled shortly afterwards. After…read moreattempting to contact the company through their online portal numerous times they refuse to resolve the problem and continue to reply with what seems to be an automated response rather than an actual person. This is some of the worst customer service I have experienced and I suggest everyone refrain from making an online purchase or any purchase from them at all. I have supported Undefeated for over two decades, but now I feel like I no longer should. I previously disregard the negative reviews I have read about this company from Yelp and Trustpilot, but now from my experience it seems as if they are true. If this company was truly Undefeated, as the moniker states, I would think they should have 5 stars and satisfied customers but clearly they do not.

Tried returning a brand new pair of air force 1s within their 7 day return policy. Was accused of…read morewearing the shoes out due to unaligned bottom of the shoe which likely happened while I was trying them on. Denied a return of a brand new pair of shoes. Will just order directly from Nike / Adidas I guess since that's all they carry anyway.

I had stopped into the Nike Santa Monica a few weeks ago. I stopped in because I had seen online…read morethat they had a counter where you could customize items. The team members here are very accommodating and thoughtful. It's cool to see them they work as a team and when I was able to find out what decals and badges I wanted on my items was a fun experience to be able to do that. I was indecisive, however Brianna was there to be able to walk me through the process and let me know what was available and what my options are. It was cool to design and pick out a few one of a kind items and make it my own. It is a fun process to do and thank you so much for the team there. It was kind of time consuming so they were extremely patient with me I parked in the parking structure and it was really convenient because the Nike is right outside the exit of the parking structure itself.

There is something seriously wrong with this Nike store. It's been twice now that we've returned an…read moreitem, and asked for the money to be put on a gift card, only to try and use it at a later date for there to be no money on the card. Each time we've called customer service and they tell us that there is no record of that gift card being issued at a store, and there's no money on it. Even with a receipt, they tell us there's nothing they can do, either at the store or by calling customer service. We buy Nike bball shoes all the time, but will never go to this store again.