Gordon of Smart Hands is an Absolute Wiz! He's bailed me out…read moreat a moment's notice on more than one occasion! The Guy is Knowledgeable, Thorough, Honest and Fast! With repairs often finished in a matter of hours. Plus, his prices can't be beat! I bring all of my business to Gordon and he's yet to disappoint! Highly Recommended!

I hired this technician to replace the hard drive in my grandparents' computer. He also said it…read moreneeded a new fan due to noise, which we agreed to. He told us the repair would take 3-4 days, but it ended up dragging on for weeks with multiple delays. Eventually, he shipped the computer back to me without my permission, and it arrived with the stand broken and the fan still unfixed. He said he would come fix it once the new fan came in, but after waiting over a month with no resolution, I finally gave up and ordered the fan and a new stand myself and had someone else complete the repairs. The whole process was unnecessarily drawn out, and I ended up having to spend more time and money to get things done right. I would not recommend.

Fixed PC and helped find what problems were and still continue to go back. Good people niceread more

Fell for Microsoft scam call, lost my cell ph and my Microsoft account, which could not be…read morerecovered. Tom and Hayden were successful in setting me up with new email account so I have second verification ability. This is what happens when you are an old, widowed, handicapped person and believe people on the phone. This is not the first time this company has come to my aid with serious computer problems. So helpful, knowledgeable and willing to go the extra mile.

I requested a service for my custom pc and he did exactly what I hoped to do. Even managed to…read morerearranged the cables and parts too. Will definitely recommend. Service was even priced fairly.

Excellent as always. Josh was able to fix my issue in no time, whereas I spent 5 hours on it and…read moregot no where!

My laptop stopped charging and I took it in to see if it was the charger or the charge port. The…read moreguys were very friendly and helpful and used a new charger to make sure it was the charger and not the charge port. They didn't charge me - I would definitely use their services in the future.

My almost 5 yo Win 10 PC died on me! I have some experience with PC hardware, so I know my way…read morearound, but definitely not an expert and I know when I need to call the pros to diagnose or fix an issue. My first thought was to go to the Geek Squad at Best Buy. Talking to coworkers, they recommended instead that I go to a mom and pop local place, so I started searching nearby. I found these guys within 3m of me and contacted them about details of what may be involved. I dropped off my baby, trusting their expertise to diagnose and fix the issue since I use this PC for gaming, personal business and some work. I received a call a day later as promised saying that they found the issue and to fix it they need to replace the drive. I asked about specifics of the replacement drive to compare it to a high performance drive I had just recently purchased. Mine was better, so I dropped it off with them shortly after their call to use in the rebuild. They said it would be a day for them to complete the work. I showed up the next day and my PC was ready to go as promised. Total bill was $85 to diagnose, replace drive and install Win 11 since Win 10 is about to go out of support. I shared my very positive experience with my coworkers just in case they need work done in the future. It's been a month since the experience and my computer is running better than ever and I'm getting used to Win 11. Thanks Nerds!

I was having issues with my computer, it was slow, didn't run how it used to. Nick & Tyler from…read moreBrock Solutions were both so nice, and understanding. Their customer service is amazing for this day and age in my opinion. They were able to educate me on what went wrong, and even how to ensure my computer lasts in the long run. Thanks for everything, and having such great valued pricing and support.

Had a stripped screw in a monitor that I couldn't get out. Tyler was amazing, got it out with ease!…read moreCan't recommend these guys enough. Great service and knowledge - they know what they're doing!

My cheap little laptop laid down on me. I've had it for 5 years and paid $500 for it and it has…read morebeen a little trooper. For over a year, the screen had to be opened where you wanted it before you turned it on because if you moved the machine virtually at all and the screen jiggled it would lock up, necessitating a restart. Then, suddenly, it refused to boot up in any screen position. I brought it to PC Werx. The gentleman who came out to look at it plugged in a separate monitor and talked with me about his concerns and let me make the decision to not invest any more money in this one because the repair could easily be more expensive than the residual value of the machine. When he asked me if there was information on it that I needed to keep, that was a no, so, there was no urgent need to do anything with it. He mentioned a retailer that he has had good experience with and that happened to be where I buy virtually all computer related hardware, we shook hands and he said thank you. I mean, I'm sure he could have repaired my machine, but he gently let me know his suggestion is to spend my money on something that I'd get better service out of rather than into the one I've worn out.

I was turned down by other repair stores for my hard drive but Robert and the team was able to fix…read morethe issue within 20 mins! Highly recommend them!

I want to recommend 911Computer Repair Inc. My Vaio laptop was shutting down 5-10 seconds as it was…read morebooting up. YouTube videos told me it was a fuse. I checked with multiple companies and I couldn't find anyone that would solder a fuse - most companies are only software and don't solder. Luckily I saw someone recommend 911 Computer Repair Inc in Bedford. (817-684-0090) I called in and the owner was available and told me they do solder. They have a $30 diagnostic fee, although I didn't get this charge so I guess it applies to the bill? Under 1hr later, I get a call my charge will be $60 for materials and labor and I approved and it was done in under 1hr - excellent! They are located at 2101 Bedford Rd, Ste F, Bedford, TX 76021. Here is their website too - 911computer-repair.com Fast - Efficient - Reasonable Laptop services.

Super fast and excellent service. Very reasonably priced. He reached out as soon as my items are…read moreready to be picked up. Thank you!

Very pleased. Easy to schedule, came on time, did what I needed and charged a low price. I put him…read morein my contacts for next time. Finding him was a lucky break.

Quick diagnosis at a very fair price. Very friendly. Made honest suggestion and did not try to do…read moreanything that was not needed.

Amazing fast service with fair pricing. Paul did an amazing job analyzing the issue and repairing…read moreit quickly. My laptop would constantly shut down after 2 secs. I thought it was the battery or the AC adapter but he identified it as the OS. He would give regular updates and gave helpful maintenance suggestions as well. Thanks!

Mr. Rao is a really nice guy. Very polite and professional. I had the power button on my Sony Vaio…read morereplaced. He was able to track down an exact match, since it was difficult to get a replacement part since Sony doesn't make computers anymore. It did take awhile, but I am happy with the replaced button. :-) will return for future computer fixes.

Scott was amazing. He fixed my computer that I spilt bleach on no problem! A great price, was super…read moreresponsive and communicated well. Definitely saving his contact for the future.

Picked up phone, repaired, and dropped it back off with no additional charges. Great service, very…read morepleased. I highly recommend.