This shop is a place to be. They are trustworthy, honest, reliable, very competitive and work very quickly. I got my car in a week, 2 weeks prior to estimated time of completion. They have amazing staff, from the receptionist, adjuster, and manager they all are very friendly and work professionally. 5 stars is not enough, I'd give 6 for the service i received from them. Ms. Donan read more

Very good customer service. Clean, professional, and caring due to your situation. Accommodating on the phone and in person.

Service at this location was amazing. They did a great job repairing the vehicle and got it done about a week early.

Great place to get my car fixed. Everything went super smooth & quick which i appreciated a lot!

Thomas is very understanding of the materials and he is extremely knowledgeable and very supportive and best of all the entire staff treats you like family read more

I walk into Caliber to get an estimation on my Tesla. Young girl worker at front desk be very very rude. She told me no one was available for estimations and walk away to other office to ask a worker. When she walk back to talk to me she said that they can't help me. When I ask for other employee she very rude told me no one else can help. I demand help and she told me take a seat. I end up getting help I need but front desk girl have bad attitude. They could be more friendly read more

Had to bring my car in after a sideswipe with another driver that wasn't my fault. The other parties insurance Geico said I could pick my own shop or a shop or their choice. I would've took my car to a mechanic but with COVID still being COVID, a lot of parts are back ordered. The place to get the parts I needed the fastest was Caliber! I did have to wait about 3 weeks. Then I had my appointment, I dropped it off, they called the shuttle from Enterprise & I was on my way. They told me it would take 5 days.. kept me updated through text on repairs. It did end up taking a 2 weeks to fix because they endured a problem. But the lady in the front office called and kept me updated. The morning my car was ready, she called, I went to pick it up. I didn't even have to take the rental back to Enterprise I just left it at caliber and they arranged for someone to pick it up for me. I believe the girl I spoke with the entire times name is Jennifer.. she's a manager or supervisor of some sort because she has her own little office. She was very nice & informative. Great customer service. I would bring my car back to this location if I ever needed a repair done again. read more

Tracy Caliber Collision had stupidly removed a very expensive technology feature that was originally installed as a part of my brand new vehicles luxury package from the dealership before drop off in Tracy. Upon driving home with the car after a number of days with them, I noticed the icon no longer typically appeared during my drive home. My suspicions made immediately to calling them back and ask, they said "that the technology feature did not come with my car". Did I say these people are stupid! I DO NOT RECOMMEND going to this location due to their stupidity. They DID NOT have a solid system of steps to prevent this stupidity. I am disgusted to have my vehicle feature taken away and only to be given back to me after their stupidity needed proof that they're not giving me an additional feature that didnt come with my car had created a serious problem to place me in this position and having to drive back for them to give me back what they took from me is not forgivable. Awful experience of them stealing from me. Do not recommend this business for the above reasons. read more

Thank you to Richie, Thomas, and Carlos at Caliber for restoring my faith in the auto repair industry. I've had my share of horrible body shop experiences as I get into many auto accidents, but the team here in Tracy have really made it a good one. From start to finish, they kept me extremely informed as to how the repair on my car was progressing, and at the end I can honestly say my car looks better than it did before the accident. Thank you! read more

In all if you dont know how to Work on Infiniti Dont touch it Last year i Had an Accident where someone accelerated and then slammed on their brakes at a yellow light.... (its yellow you dont have to stop tf bro) I took the car to caliber collision the car was repaired and I cant lie i was going to be late for work when i picked it up and from first glance the car looked good. I dropped it off to my lady got in the work van went on about my day For the whole time the car was being driven by her for a year I wasnt able to catch anything wrong with the car but i did notice every time i did drive it the hood would look shaky..... With the music on full blast you hear nothing so i thought nothing . Until i noticed about a week ago with the wind on hell i heard clicking ..... im like nooooo its at 141k i hope its not its time...... hauled ass to infiniti to see what it was ..... before i could even speak to the desk people a few mechanics saw what i didn't..... The right fender was not aligned properpley to the left ..... the bumper , or the hood was not put on correctly .. they had me pull it up to another Infiniti opened the hood and showed me that things weren't put in the right place...... That it was done by someone who had thought they can do what they do with Nissans ...... exact words " Nissan Work" all the measurements were not aligned correctly and that i needed to take it to who ever did it to fix it. Back to Caliber Collision i go Please mr adam sir I was told that the car was put together incorrectly can you please help me.... Sure i'll help you but it looks like u hit something else that may have cause damage .... (two scratches on bottom of bumper) caused the whole bumper to shift and the fenders and the hood is the theory..... How loose was it intially put on then? agree to align in 2 days cool bring car in half (10:30am- 230pm job done at bout 1 should've known better) day got half a days work ..... my car is even worse now even more gaps the fender is now overlapping bumper no lie check pics!!! Who Approved it touching the bumper and they still refuse to fix my fog light the insurance said was supposed to be there Wouldnt consider getting any body work done here .... its not cool that they allowed me or my wife to go on theses windy streets with everything loose .... The Latch for the hood isnt secure either its shakey as well read more

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THANK YOU CALIBER COLLISION! Repairs to my GMC look A-MAZ-ING!! Body work looks straight from the factory! Service advisor Isreal was great to work with! Kept me updated with estimate and repairs. Will definitely recommend to family and friends! read more

Got my car fixed here and Carlos was my service advisor. The shop and service advisor were great my car looks brand new.

I came here because my car had gotten broken into and my insurance needed me to get an estimate done so that I could get it fixed. Vanessa is who did my estimate. During my appointment she was nice, let me know it might take a few days to complete the estimate due to my after market stereo that was stolen as well as my dash that got broken and she needed to outsource some quotes. Let her know it was fine and I would email her the information she needed regarding my stereo. Emailed her and never heard back. Waited about a week and half and then called to follow up. Talked to the reception and they took my email down and a message for her to get back to me. Waited another 5 days, still never received and email or a call back from Vanessa. Called one last time and talked to reception again and they took down my email and phone number again, waited a few days and STILL never heard a word. Finally decided i was tired of not being contacted back or updated and went to a different auto body shop. If things take long or you run into issues, I never have a problem with that, but the least you could do is keep communication especially because now its been a month and you wasted a ton of my time to get things fixed. I definitely wont be bringing any business back to this auto body shop. read more

I came here about 2 weeks ago to get a quick estimate on my car repair. Jimmy walked me out into the parking lot where I parked my car. My bumper was a little bit loose and I needed to be fix before it worsen, Jimmy then fixed my car in less than 10 minutes. No charge. Jimmy was also super nice. read more

Caliber Collision - Body Shops Near Me - Tracy, California

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Calliber collision We took a vehicle to calliber collision for bumper replacement and when we picked it up we noticed overspray on the vehicle. They were really good about texting and updating us about the vehicle, but as soon as we pointed out that the vehicle had overspray, they had us bring it back in and they only cleaned one spot. We went to pick up the vehicle and had to talk to someone again about the overspray still on the vehicle. The whole car was sprayed with over spray and they wanted us to point out where the spots were so they knew where to clean. It was obvious. No quality control what so ever. But hey the bumper looks good. They did complete the cleaning of the overspray, but the whole process dealing with them was a hassle. We were there more times than we should have been for this service. The final result was that they finally cleaned the car and detailed it. They even paid for a rental car. We are finally satisfied with them cleaning the car. read more

Thank you to the Manager Richie for turning my 4 star experience into a 5 star experience. The work was done to perfection. There was a decal for my bed that was on back order and I didn't get a call when it came in, but, I spoke to the Manager Richie. He got what was needed to finish the job and did it while I waited on my lunch break. Very professional, receptionist was excellent. I recommend... read more

They took down my review. Please Don't take your car here they wasted TWO months of my time just to come up with an inaccurate estimate of 14k to fix my car which caused insurance to deem it a total loss. I went to another shop they charged me 5k they fixed it in two weeks but now I'm stuck with fixing the salvage title my car got because of their scam estimate and 2 months wasted. They also lost my car key and scratched my car while they had it. Take your car to a smaller shop. read more

I would highly recommend Caliber Collision. They did a great job at replacing and painting a rear fender to match perfectly with the original. We dealt personally with Juan and Alexandria. They both keep us apprised of the work being done. My Honda was ready a day earlier then promised and it looks brand new again. read more

Recently I had a collision and I needed my car fixed. I called half of the dozen shops but they all told me that they were booked and the best offer I got was a month out. Then I contacted Caliber Collision in Tracy even though I don't even live there anymore. In a couple of days, I was able to take my car for an estimate. I was greeted by Juan Medina who told me that they'll do their best but some parts are on backorder as the pandemic affects shipping too. Well, if you don't have parts, you don't have parts, not your fault. What Juan did was, to call me a few times and he also texted me to keep me up to date on the progress. I really appreciated that. I felt that I received an excellent service and Juan was not only working for me but working with me too. In the end, he delivered my car back to me a whole week sooner than it was promised originally. My vehicle looked super I couldn't even tell it was worked on. This was a positive experience for me all around and all I can say is that I definitely recommend Caliber Collision if anyone needs to have a car fixed. Go ask for Juan and tell him Otto sent you. read more

I had got into an accident where my tire came off its axle, so I bring it into caliber for them to repair. They had my car for three months; I finally get it back and I realized my steering wheel is too tight along with not straightening it out. I call them, so they tell me to bring it back in. When I gave it to them; they called me back saying they have no idea what was wrong with it so I had to go to my dealership. My dealership tells me that my inner and outer rod are still bent from the accident; I call them back with this information. They tell me to bring it back and they'll fix it. I get it back, but my steering wheel wont straighten out now. I end up going to my dealership and telling them just for them to say that my inner and outer rod are still bent. What was the point in bringing it back if they didn't fix it? A big waste of my time and money. read more

I know i should have done this in the beginning. I took my car in a year ago because i had to get the driver side fixed. Everything came out good. The guy ( i can't remember his name) told me they gave my car a wash. Everything came out good. Aside the passenger side carpet was a wet spot. I couldn't get rid of. He told me if the paint scratched off to give him a call and they can give it a fix. I called and left a message with the girls in the front but no returned calls. So i called again couple weeks later asking to speak to him and again the girls said they'll give him the message. Still NO CALL!! Ehhh. Here's my reviews! read more

i honestly thought all caliber collision store were the same, but by far this is the worst location i could of chosen. i took my 2022 camry to get my fender and part of the back door repaired. they call me a 2 days before to tell me they had missed placed my number, not sure how that happens but ok! then she proceeded to tell me my car was almost done and that it will be ready the following day, like morning time. she said she will call to confirm which she did but hella late in the day when i was already at work. so i went to pick it up the following morning. lady dropped my car and said if there is any issues to let 'em know. didn't even bother to stay to go over the car to make sure it was all good. so i began to inspect the car the first think i found was some air bubbles with some sort of debris inside. open the door and seemed like they had painted the car and didn't let the paint dry completely and close the door. and made a couple spots where the paint seems smashed extra paint from those spots was stuck to the door. there was a couple rough spots inside the frame where the door sits. some spots not painted. BUT WORST OF ALL ITS SEEMS LIKE THEY TOOK BOTH PASSENGER SIDE DOORS OFF AND BEGAN THE SPRAYING PROCESS. AND SOMEHOW LEFT A BIG O HOLE OR SOME SH%# BECAUSE THE WHOLE INSIDE OF THE CAR, WAS COVERED IN WHAT LOOKS LIKE PAINT DUST, OR JUST DUST. THIS CAR IS A YEAR OLD AND STILL LOOKS AND SMELLS LIKE NEW ON THE INSIDE. NOT SURE HOW OR WHY EVERYTHING INSIDE WAS DIRTY SPECIALLY THE BACK SEAT. ITS ALL BLACK INTERIOR SO NOT SURE HOW IN THE HELL THEY MISSED THAT IN THE INSPECTION. IF I GIVE YOU CAR DIRTY DUSTY OR HOW EVER OK, IM NOT GONNA EXPECT YOU TO CLEAN IT. BUT IF MY CAR WAS FUC%!N@ CLEAN WHEN I GAVE IT TO YOU I WILL EXPECT IT BACK THE SAME! IT JUST SEEMS LIKE THEY DONT GIVE 1 FLYING FK AS LONG AS THEY GET PAID. read more

After being rear ended I took my Chevy Cruze to be repaired. Travis was amazing! My car looks great, they estimated a 3 day repair which was a bummer as a mom its hard to get around car-less. It only took them 1 day! Talk about life saver. I highly recommend, very professional and great quality work. THANK YOU! read more

Caliber Pésimo servicio, muy mala experiencia con caliber de Tracy, hicieron un trabajo muy mal hecho para lo que tardaron cerca de dos meses con mi camioneta en su taller, cuando me lo entregaron la pintura tenía muchos puntos y zonas de escurrimiento de pintura, además la máquina de la pulidora estaban marcadisimas en la camioneta, también me rallaron uno de los vidrios y no arreglaron la puerta , esta truena al cerrarse. Decidimos volver a llevar la camioneta para que lo arreglaran , otras dos semanas tardaron con la camioneta en el taller , en esta ultima vez , no arreglaron el vidrio ni arreglaron la puerta, además ahora me habían quebrado un plástico de la parte donde se abre la puerta, sigo esperando que me arreglen esto, hoy fui a preguntar para cuando lo arreglaban y dicen que no tienen las piezas , va más de medio año todo esto , además del mal trabajo que hacen, el tiempo que se tardan, el servicio al cliente que tienen es rudo, nosotros no hemos recibido ni siquiera una sonrisa amable es como si les estuviéramos pidiendo limosna, nos han tratado muy mal, no quiero pensar que es por racismo pero parece que si, mientras espero en su sala noto la diferencia del trato con las otras personas, a los demás los atienden muy amables , sonrientes, estamos muy decepcionados y enojados con esta compañía que nuestra aseguranza nos obligó a ir. Por el trabajo cobraron 11,000 dólares. Gratis no ha sido y creo que nadie merece el servicio ni el trato que hemos recibido. read more

I took my Lexus to Caliber Collision right next door to Tracy Volkswagen for a repair and the experience was so good I had to share! The service was excellent from the moment I walked in the door to when my car was delivered to me on-time and repaired perfectly. Jenn and Alejandra in the office are so friendly and helpful. I highly recommend this shop! If your vehicle needs repair, be sure to visit Caliber Collision right next to Tracy Volkswagen. read more

Caliber Collision - Body Shops Near Me - Tracy, California

Called in with a quick question regarding my Mazda and was able to get a super quick detailed answer from Thomas over the phone. He was able to give me helpful advice on what to do moving forward. Will for sure come in and see him next time. read more

I am so thankful for Caliber Collision.. I brought my Jeep in after being rear ended. Don, Travis and Jen were absolutely amazing from the first moment I walked through the door. As they fixed my car, their communication through text messages was so wonderful- I constantly knew the progress from the accident. It was a huge comfort to know that my Jeep was being taken care of by such a great business. I just picked up my Jeep and I honestly think it looks better than it did than before it was hit. I hope to not have to use them again, but if I do I would not hesitate to take another car there again. Thank you Caliber Collision (especially Don, Travis and Jen) for taking such great care of my Jeep! read more

After being told my truck was a total loss by another body shop I came to caliber for advice and they ended up going above and beyond for my vehicle. So professional, all the girls in the front were so helpful and accommodating. They were on the phone with my insurance adjuster right away and got everything done in such a reasonable time. Truly a great experience. read more

Worst customer service ever. Baffles me why they would ever hire this guy if I could give zero stars I would. read more

Caliber Collision - Body Shops Near Me - Tracy, California

Don, Carlos, Juan and Alejandra are the absolute best! They are super attentive and make everything very clear about what to expect; they had me in and out of the shop quicker than I expected. DEFINITELY recommend to anyone who's looking for a shop to care for their car :) Great customer service and great work all around! read more

Had hood painted on my '70 Camaro. Guys did an awesome job with color matching and lining up all stripes and making all necessary adjustments. Looks great! Definatley a head-turner! Thanks Caliber! Mike read more

These guys are excellent. They work with a sense of urgency while maintaining a high level of customer service. I highly recommend them!

Horrible experience this far! The auto body damage has been fixed for 3 weeks now. They received a wheel which wasn't correct, asked for receipt from wheel purchase so they could see if they could get it from where it was purchased from in February. I called for 3 days to get update to see if they could get it. On 4th day I was told it was discontinued (it's not) and had to go thru manufacturer and it would be 6-8 weeks. Found wheel and am able to order it and get it in min. 2 weeks. Call my insurance to see if it can be reimbursed they say yes and call Caliber to get it removed and to let them know we are purchasing it on our own. They tell them it's non refundable and we will still have to pay for wheel. I call and am informed that I knew this was the last option and it would be non refundable, umm no I was not told this and told them in my email with the receipt information I said that we have found wheel online somewhere if that is an option, our next convo was wheel was ordered no talk of it being non refundable. I am now waiting on proof from manufacturer that it is in fact non refundable as it even shipped out. read more

I used Caliber Collision in Florida after a hail storm damaged my car. That was such a good experience that I decided to try Caliber Collision here in Tracy. It was honestly, a great experience from the beginning to the end. We worked with Jimmy, who was awesome. He explained the entire process to us and what to expect. We dropped off our Jeep Grand Cherokee on Friday and were told it would be done by the following Friday. We received several calls from Jimmy updating us on the status and progress. We were thrilled when we were told we could pick it up on Wednesday, 2 days early. Jimmy went over our Jeep with us and it looks perfect. I will definitely be going back to Caliber Collision, if the need arises. The entire staff here were great. read more

Honestly some of the best customer service I've ever experienced when it comes to auto repairs and concerns. I moved from Houston recently, and was recommenced to Travis at Caliber Collision. He was beyond helpful, going above and beyond to help me in my situation. Don also helped out by explaining the pros/cons regarding my car that made me feel at ease. It's never easy dealing with car issues, but they communicated thoroughly, set the expectations, and helped me out. I will only do business if ever needed with them and recommend them to my family and friends. read more

***TOP NOTCH SERVICE*** I brought my Lexus in for body work and from the moment I arrived I felt a level of service that I haven't had ever from a collision body shop before. I was greeted by Annalee and she already had called for my shuttle while Juan Medina came out immediately and greeted me to access my car and then minutes later the shuttle arrived. No waiting. They kept me informed as to the progress of my repairs and the work was completed on time. When I went back to pick up my car again no waiting. I was greeted again by Annalee with all the paperwork necessary so that I could just pick up my car and leave but then the Manager Don Kerr came out and also greeted me to check to make sure I was well taken care of. I was just so impressed. I highly recommend this body shop. I've had many accidents in my day and by far this is the BEST body shop ever. :) read more

Don and Travis at Caliber Collison are very professional, friendly and helpful. Although my car was dropped off just after they opened the shop, they provided excellent service with a very quick turnaround. No one likes using a collision service, but when needed, I highly recommend using Caliber Collison. read more

Huge thanks to Allie, Travis, and their front desk, Jennifer!!! They made this experience easy and it was a chip off my shoulder. They are so welcoming and they genuinely take care of you and your car. Travis walked me through my repair (estimates, etc.) and you could also sign up to get updates with your car. They were so helpful and I'm so grateful for them for helping me out. Thanks guys!! read more

Highly Professional service done by Jimmy this morning on a small scratch at NO charge. Jimmy brought some thinner & some material to buff with hands clean out the tint scratch off the driver side door. Throughly explained me what really might have happened. Great arrived with wise advice, thank you so much!! read more

Thanks for fixing my truck and thanks for vacuuming up the dog hair. Above and beyond.