Top notch customer service, friendly, fast, quality work, done right the first time. Highly recommend.

I recently had to bring my Camaro here after it was hit in a parking lot (long story short - Woman in a truck hit me at speed as I was parking). What we initially thought was a small fender bender turned out to be close to 13k in damages: completely shattered the Axel, damaged the entire steering column, radiator, headlight and front bumper. Caliber did a really good job at fixing her (my Camero) up again, although it did take over 9 weeks. Partially due to getting parts but then further trouble with aligning the steering. The team were great at keeping me updated with the progress throughout. read more

Caliber Collision - Before (Woman hit me in a parking lot - completely shattered the Axel, steering column, radiator, headlamp & bumper) - Body Shops Near Me - Tracy, California

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Please don't take ur vehicle for repairs they are bunch of fraud and liars my insurance sent me their for inspection estimate when I went there based on my insurance appointment they gave me an initial estimate of 3,140 and wouldn't send the estimate to insurance so when I notified my insurance that I am not repairing my car at caliber due to bad reviews I have heard about them caliber changed the estimate to 2,200 after finding out I am not taking my car for repairs there I have filed a complaint with Bureau of automotive repairs and will take them to court for their fraudulent actions so please don't take your car their worst people. read more

Update. Took my car to a new auto shop and they removed my bumper and revealed that Caliber collision tried "glueing" on my bumper and caused all this damage rather than installing it properly. Now I will be needing an entire new bumper and taillight. Beware taking your car here. read more

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Avoid !! I spoke with them over the phone first if it was fine to take my car with them I have a initial estimate from the drivers insurance and they gave me the OK to take it in. Not only did they waste my time but did not give me straight answers on why they couldn't do the repairs Then Bryan (supposedly the manager) ya he sucks with customer service. I do not recommend !! Go elsewhere cuz they will charge your insurance for the diagnosis but refused to give you the codes and refuse to Explain why they can't do the repairs. Literally such a waste of time. read more

Outstanding work and Incredible customer service ... Great Team from the front office to the men in the back and James was so knowledgeable!!!! Thank you Esmeralda read more

They were able to accommodate my request for a same day appointment. Jose was very courteous and helpful. My vehicle had a minor issue; he assessed my vehicle and got it fixed right away. I am extremely happy with the service provided. Would highly recommend! read more

Friendly, easy to work with, communicative, quality work. Would definitely opt to return in the future.

What an amazing place and experience! They keep you updated- meaning they call you and not the other way around where you are trying to track them down. The quality of the job was perfect , clean and quick! The value alone of feeling like your car is in the best hands made this whole experience stress free! Without my car -I can't work! James took special care of my car, kept me updated and got me back on the road in no time! Again, what an amazing group of people, with the skill and expertise to back it all up.Thank you! Thank you! read more

I would like to share a great story about a solid company. I own a 2020 Ford Escape. In mid July '23 I noticed a "creeking" sound when I opened my drivers side door. I was taking my car to Ford for a recall issue. While there, I asked the service advisor about the door. There was no sign of damage to the door. He referred me to an auto body shop. I took to Caliber to seek advice. Adam came out and gave me his assessment. He was unsure. He said leave it and I'll check it out and get fixed. No estimated price was mentioned. I returned the car on 8-1-23 at 0730. By 1:30 I received a call from caliber advising the door was fixed and ready for pick up AT NO CHARGE. About year and a half ago this vehicle was involved in an accident. Caliber did the repairs, unrelated to this issue. Adam and his staff are professional, trustworthy and dedicated to providing a quality service. Thank You. Michael Coltrell read more

A zero star would have been appropriate. Terrible experience at Caliber Collision body shop. Was involved in an accident and was recommended by my insurance. Never preformed inspection to see if there was any damage other than body damage when they were informed at drop off that there were some issues. Issues were never addressed and they attempted to inform us that the job was completed. In addition very dishonest and works with insurance companies to try to keep their cost down. read more

Disclaimer: my insurance company forced me to go here. I was involved in an accident to which my pick up truck was totaled. I had just finished putting a cold air intake in and off road tires. I've never dealt with needing to clean out a vehicle and turning it over to the insurance company for a total loss. It sucks but these guys did me some big favors. I got approval from the insurance company to remove my tires and cold air intake and Adam was extremely helpful in allowing me the flexibility to be able to get this done. Like most mechanics, this shop doesn't have the machine to change out tires. Luckily, there is a Firestone nearby that does. This shop went above and far beyond my expectations in helping me get my expensive newish tires replaced with the old ones I kept, along with facilitating the replacement of my old air cleaner, which I also kept for some odd reason. I may not have chosen to come here, I wish I didn't have to given the circumstances, but you can be sure if I have a choice in the matter (assuming I need to) I'll gladly return. read more

unprofessional monkey show... this includes front office personnel, the inexperienced estimator kid who is very limited on knowledge on how to satisfy customers so they'll return in the future.. body work and finish paint leaves a lot to be desired..not good...Also their inflated Prices were easily beat by others who do much better work in town..this is a troubled business..older people be cautious... read more

caliber - I haven't been driving my car much and i just got on the free bus at and my wheel bearings are humming like they were never replaced when your guy told me they were changed... please contact me to do the right thing and change out these wheel bearings before something even worse happens read more

Dropped my car off 8/8/23 for bumper repair or replace picked up my vehicle 8/14/23 my windshield cracked talked to owner Adam he said we need to met and discuss issue met 8/17/23 I should him my receipt for windshield replaced on 6/5/23 he said doesnt matter denied responsibility and had the nerve to ask why I posted such a negative review now I'm out more money for shop negligence I can tell you that the response they give you back on people reviews is just for superficial reason Jromo25@yahoo.com Shop owner name was Adam I am a 30 year employee of Fed Ex I drive Truck to Oakland airport daily aprox 4,000 plus employees also to LAX Airport aprox 5,000 plus employees anyone have been done a terrible disservice by Caliber Collision contact me John Romo 209 814 7800 Jromo25@yahoo.com I will post at these locations so this wont happen to anyone else read more

So happy I went here to get my car done. Initially I had gone to Tracy Collision but the owner did not want to work on my car because its modified. Michelle and the Caliber Collision crew really came through. She took care of me and my car and kept me updated during the process. I dropped my car off on Monday and I got it back Friday; super impressed how professional and insanely quick their turn around is. Would definitely come back here again for my body shop needs! read more

Caliber Collision - Happy Miata! Thanks Caliber Collison Team and Michelle! - Body Shops Near Me - Tracy, California

The bracket connnected to my spoiler broke off completely. (I had a friend install it) They were able to repair it by welding it together & re-installed it for me as well as changing the adjustment of the spoiler to my liking! Adam went above and beyond and consistently kept me up to date about the status of the project. Highly recommend them and will be returning. Thank you to Adam & Santos for doing a great job on my car for the second time! read more

Caliber took my car in due to an accident via Farmers Insurance. Jose Z. was an amazing rep at Caliber that answered every question and kept me informed every step of the way. Thank you for great work on my Jeep. read more

Very bad customer service They charge too much takes a longer time to fix it. read more

Sent them an email as instructed and no contact after two days. Making no progress here. It's now March 31st and still no contact from communitymanager@calibercollision.com! And just the other day, one of the push buttons on the power liftgate (which they worked on too) came loose and is pushed in to where it is unusable. read more

Obed and his guys at Caliber Collision did an amazing job. They had my car looking as good as new in no time. I was super happy and impressed by the way they fixed my car after an accident. I literally felt like they they gave me a brand new car from the dealership. I would highly recommend going to Caliber Collision they are so professional and they truly are the best at what they do. Caliber Collision is number one hands down no questions asked. read more

Caliber Collision - Body Shops Near Me - Tracy, California

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I took my car in for repairs and didn't get good customer service. The technician never came to meet me or to explain what the repairs would be or how long it would take. We've been to another Calibar center and that is what they do. They meet you, explain the process and what estimated time of completion would be. I had to keep calling for updates myself. I know they charge tons of money from insurance companies when they do repairs so they should do better. read more

I was more than impressed with the customer service I received at Caliber Collision. Although parts were delayed and other issues came up along the way regarding my repair I felt I had a friend on my side. I couldn't be more impressed with Anthony, he was great. I couldn't thank him enough for going above and beyond to help me out when I needed it the most. Oh yeah my car car looks great too. read more

I highly recommend this establishment the staff here are so helpful and understanding of any situation, strictly professional and the amount of the damage my vehicle had I thought there was no way they were able to bring it back looks like my vehicle had never been in a accident from the paint quality part matching all the way around five stars hands-down thank you caliber collision read more

After getting into an accident I was pretty shook up, but luckily I was told to come to this shop to get my repairs done. Everyone was pleasant and helpful and made me feel more at ease. The process went smoothly. The hardest part was just waiting to get my car again but it's not too bad since we're still in quarantine. But when I got it back, it hasn't looked so good since when I first got it!! Great job for real read more

Had our car repaired here after a minor collision, they were very professional and had very quick service. A few months later had a clip fall off the front fender and dropped in & they were very responsive and fixed it on the spot. Very friendly & efficient!! Thank you! read more

Thank you to all the staff at Caliber Collision for taking such great care of my truck. I wanted to personally turn attention to Obed for providing responsive and professional communication with the progress of my vehicle. He went over and beyond to ensure every detail was covered. Another special thanks to the bright and happy face you see as soon as you walk into the lobby, Tiffany who gave top notch customer service. Again thank you all for restoring my truck to make it look like nothing ever happened!! Hopefully nobody ever has to go in for a repair .... but if you do... know that these folks have you covered !!! read more

My insurance suggested this place and I got my car fixed here. (Rear windshield replacement and re-paint damaged part). Very professional and courteous team and I am impressed. Kept me in the loop and communicated everything well. Appreciate Obed and his team! read more

Customer service sucks. Had an appointment never got a reminder call. My appointment was booked two months out and of course I forgot. When I called to reschedule they didn't have any information on me or my appointment. Called the other Caliber Collision they didn't even take my insurance. Then I called the other one back to make an appointment and I mentioned that the other caliber shop wouldn't take my insurance and then she said they wouldn't either. That's bull crap. I even had my insurance guy on the three way call when I booked an appointment originally. read more

I didnt want to even put 1 star, if there was an option for no stars they would got it. It all starts with customer service and this place has no idea what that is. They first bugged me to schedule an appointment, which i couldnt at that time. I said I would have to call back when I have more time. They didnt like that very much. When i stopped by they seemed more worried about getting something from the insurance then taking care of me. At this point i knew i would not be comming back in for any repairs. Plus a friend of mine had their car repaired for something miniscule, and its been a year and he says he has had to go back there over 10 times for them to "fix" his car properly and it still isnt right. read more

My black Lexus got egged on Halloween night while I drove to the store. Trouble is, when I got out and looked after hearing something hit the car I did not see anything. The next day I found it and spent days trying to clean it but it would not clean. I went in two body shops and the first said the entire panel had to be removed and painted. I went into Caliber and Thomas right away offered to send it back and try buffing it out at no charge. They did, and almost all of it, except two tiny places, came off. Enough that I don't need to do anything more for now anyway. When I decide to do body work I will not hesitate to use them. read more

Amy kept me informed throughout the entire process without ever having to wonder. Status at each stage was provided via text message. She even got me back in my van a day earlier than it was scheduled to be returned. I was able to leave the rental car there, and they returned it to Enterprise for me. Comfortable and clean waiting area with coffee, water and fresh popcorn. Staff is friendly as well. Should I ever find myself needing repair work I'll definitely be going here and will recommend the same to others. read more

OBED is amazing, this is the second time he has fixed the catalytic converter in my car. Each time my car has ran smoothly. He is honest , on time, and the car is finished within one to two days. I would give this man a thousand stars if I could!!!!!!!! I'm not taking my car anywhere else. read more

My new car hit a metal chair, at night, on the freeway, which shredded my front fender. They put it back together as if nothing happened. Wonderful job. read more

My new Mercedes was in a small crash; Since day one, they called me to update the status of my vehicle. I was able to get text messages and emails with the updates. My vehicle was ready in 3 business days, they went out of their way to make sure we got our vehicle before the holidays. Michelle walked us out and showed us our vehicle to make sure we were happy. All I have to say got my car washed and it looks back to brand new. We will be back taking my husband camaro to fix a small scuff on his rim. read more

I honestly never take the time to write reviews but i especially felt the need to do so with this place. I was referred to this shop by Farmers insurance after my neighbor backed into my car and left a pretty decent sized dent in my front bumper. After meeting with an estimator at this shop, i went ahead and dropped my car off, they took before photos and it was there for roughly a week. I was super excited to know I was getting a brand new bumper and literally couldn't wait to pick up my car. When I did, I quickly noticed that there was scrapes and scratches on every single one of my rims that were not there before. Even in the before photos you can see my rims were in perfect condition and the employee working here tried to tell me they were already there. He zoomed in a glare from the sunlight and claimed that was a scratch, when i'm reality, that's not even where the scratch was in person. He basically told me i was lying and that there was nothing he could do about it. Not only was there scratches on my rims but the passenger side of my car had a few scrape marks as if they were trying to squeeze my car where it could not fit which would also explain my rims being scraped up. I also noticed this shop was packed with tons of cars super close together so it's no wonder there's other reviews on here about damage this shop has caused. I just feel like i traded a new bumper for other cosmetic damages that i now have to fix on my own because this shop wants to ignore calls and e-mails to resolve this issue. Very unprofessional. I wish I would've taken my car somewhere that actually cares about quality. read more

Took my car here and they took great care of me and had my jeep looking better then new! Great staff and awesome customer service! I would definitely recommend! read more

My 2018 Black Nissan Rogue was Rear Ended on 4/14. I took my car in the Next Day and They had a Rental Car waiting for me. My Car looks New Again. They did an outstanding Job on Body Work and Paint. My car was Ready when it was Promised. The Updated Texts about my Repairs was Nice. I will definitely be Recommending Caliber Collision and Use them again if ever Needed. Thank you Adam for Making Sure I was Taking Car of. read more

They made it easy to work with and they show the hard work and integrity the company lives up to. It was easy to work with the staff and I didn't receive any problems. Would recommend highly. read more

Had a very unfortunate car accident (rear ended) two weeks ago. Our insurance directed us to Caliber Collision for some body work to our car. I was sad because we've worked with Cook's before and was very pleased with their service from a previous job but was very relieved that they just changed their name into Caliber! Same clean office and restroom (just being really honest!!!) friendly staff and our estimator (?) Mr. Juan Rosales went above and beyond for us! They are always busy but he made sure to make it a priority to get our car done ASAP as I have very little kids and he's very understanding about our situation. The guys in the shop did a good job with our car, they washed and vacuumed the inside, too! The job was supposed to take like two weeks but they rushed it to 1.5 weeks. Highly recommend Caliber! read more