I had a great experience with Tracy collision! Armin and Marshall took care of me and my vehicle. The car looks great and everything was done in a timely manner. I definitely recommend read more

Sal is awesome. I had a great experience with Tracy Collision. He was professional, honest, and kept me updated throughout the repair process. The quality of the work was excellent and my car looks like new again. If you need a reliable collision repair shop in Tracy, I highly recommend them. Great body shop for anyone in the Tracy or Manteca area. read more

This review is about a year late, but they did a great job rebuilding the back left of my Mazda CX-5 after it was hit in a collision. They repainted it, waxed it, and even vacuumed on the inside. They worked well with my auto insurance (GEICO) and had the car back in about a week. Highly recommend! read more

I took my car here to be fixed, however my car ended up being totaled. However, from the minute I called till the car was finally towed, Kevin & Team have been very kind & professionally - making sure I was informed every step of the way. Not to mention when I brought in the car, Kevin was as very patient & knowledgeable, explaining the damage & possibly how it would be fixed and next steps with the insurance company. I know if I ever need work on my car, I'll be coming to Tracy Collision for their expertise & trust. Thank you so much for making a terrible experience that much easier for me! read more

I brought my 2008 Honda Civic in for an insurance claim, and Marshall and the entire team at this location were absolutely amazing. They were transparent, friendly, and clear throughout the entire process. Marshall was very understanding and genuinely cared about my thought process and decisions all the way through to the end. I really appreciated how they set proper expectations and kept me informed every step of the way. Excellent customer service -- I highly recommend Tracy Collision for anyone needing quality, honest repair work! read more

Posting a picture of the end results of Tracy's Collision - tried to edit a previous post where the before pictures were, but could not find it, but needed to follow up and show how the car came out after the amazing team of Tracy Collision completed the job. I highly recommend them, everyone there goes the extra mile to exceed client's expectations. Extremely satisfied with their performance. No signs there was ever a damage. Thank you!! read more

Tracy Collision - Dents and scratches, now it looks like a brand new car. Thank you Tracy Collision! - Body Shops Near Me - Tracy, California

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Took my car to the Tracy collision and dealt with Saul that's such a good collision center. I'll be bringing my car back over there. Next time he needs work done on my body very well happy read more

An overall excellent experience with Tracy Collision. After a mishap in a parking lot which damaged my front bumper, I began my search for a body shop. In my quest for an estimate, I quickly learned that because of the electronics in my front bumper, a Porsche Certified Collision Center would be necessary to achieve a reliable repair, and I found Tracy Collision nearby. Scheduling an appointment was easy. I brought my car in and met with Marshall. I had a few special needs involving custom aftermarket body parts and custom aftermarket electronics in my front bumper. Marshall was patient with my concerns, and assured me they would do the best they could to restore my custom parts in the new bumper. After getting everything settled with Marshall, the lady at the front desk, Erika, called Hertz for me and an agent from Hertz picked me up and brought me to their local lot. Easy peasy. While my car was in for repair, Marshall worked directly with my insurance company to make the process simple and easy for me. Other than filing my original claim, I didn't have to talk to my insurance company at all. Marshall handled it all for me. When I picked up my car, I was very pleased to see a high-quality flawless paint job as well as all of my custom parts re-installed perfectly. Marshall suggested that we go for a test drive to ensure that my OEM adaptive cruise control was properly calibrated, as well as the electronics for my aftermarket radar detector. Everything was perfect. I asked Erika to call Hertz to pick me up so that I could return my rental. Even better, she offered to take care of getting my car back to Hertz for me so that I could just go. One less thing to worry about. Big thanks to Erika. I drove my car home with a big smile. I expected some problems here or there, but Tracy Collision exceeded my expectations in every regard. A huge thank-you to Marshall for supervising my job with professionalism, courtesy, and respect -- and to the technicians who did a perfect job on my car. read more

I had a great experience here! I brought my car in for repairs through an insurance claim, and everything went smoothly from start to finish. Marshall M. was my service advisor, and he did an excellent job keeping me updated on the status of my vehicle throughout the process. I was especially impressed that he gave me a clear timeline based on the arrival of parts and estimated repair time, and even more impressed when the car was ready a full week earlier than expected. To me, the most important part of any business is following through on promises and timelines, and they exceeded that here. My car actually looks better now than it did before the repairs! Also, shoutout to Erika, she was super friendly and made handling all the necessary paperwork a breeze. Thank you Marshall, Erika and Armin for making this such a fast, stress free experience! read more

This was the best service I've received in a very long time! The quality of the customer service is unmatched!! They actually listen to your concerns no matter how little they are, work was done within a very timely matter. I recommend everyone come here for your collision needs!! Thank you to the owner for taking care of us personally. They value their customers read more

The most caring team, when it comes to getting one's car back to it's beautiful stag. one cannot ask for anything more, the highest quality ever. excellent service, and painless when it came to dealing with the insurance co. I got involved on a hit and run, fortunately a picture got taken from the car/plates involved before it had gotten too far. my husband had previously taken his car to get serviced at Tracy Collision and also received an exceptional service, thus we both highly recommend this location. ask for, Sal, Kevin, or the owner. Everyone there are professional and focused on the client's satisfaction. Value wise? they go the extra mile...for sure! thank you! Tracy Collision, for getting my baby back to its beauty+. very satisfied. ES read more

I have nothing to say bad about these folks! There attention to detail and responsiveness have been the calm through the night for me. Keon has been a valued resource and should be promoted asap. Although my part wasn't available in the US - I was given assurances that it will be placed on my vehicle when it is available. Great things happen with positive service! Thanks Tracy Collision and Keon !!!! read more

Tracy Collision - Body Shops Near Me - Tracy, California

Great customer service and impeccable work. Their paint matching skills are amazing. I recently got the rear bumper replaced on my Mercedes-Benz and you can not tell the difference between the bumper and the body of the car. They completed the repair in a shorter amount of time than what they had promised. Additionally, they found out that my car had been in a prior accident (Undisclosed to me by the dealership that I purchased this vehicle from). Tracy collision kindly adjust their repair to accommodate for the remnants of said undisclosed accident. Kevin Nunes was especially helpful during the process and they did a great job of resolving things with insurance and of explaining the process. read more

Once again Armin and co exceeded my expectations. Kevin was very helpful and communicative throughout the repair process. The quality of the body work and paint work is exquisite, my truck looked like it just came out of the lot. The verdict is clear if you want quality work and a post repair show stopper go see Armin and the professionals at Tracy Collision trust me you will not be disappointed read more

Tracy Collision - My truck all ready to come home - Body Shops Near Me - Tracy, California

STAY AWAY!!!!! Do your homework before you take your car to this place. Marshall is extremely rude and has horrible customer service. Every conversation i had with him, he either made smart remarks or had bad attitude. I was involved in a car accident, I took my car there based on the positive reviews. I have dealt with plenty of other body shops and never have I ever been experienced this. Well now I know not to do business with them. If it was up to me, I would give this place ZERO star. read more

They're inflexible and whoever the dude was I spoke with on the phone needs to redo his customer service training if ever provided. He has a horrible tone and gives smart ass remarks, im assuming Marshall given past reviews and the fact the original rep I spoke to wasn't in office. I'm sure their work is great, but there is a professional way to say things. If your receptionist can't be professional and customer oriented, I know the company isn't either. read more

Quality Customer Service! Keyon taking the extra steps to make sure my truck comes back looking new again. Highly recommended shop. Turn around time was faster than expected, and truck was extremely clean and well put back together. -5 Stars read more

My insurance said to take my car to a shop in Manteca, my son in law ask me to take my car to Tracy Collision after my accident. Sal stayed in contact before and during the repairs, worked directly with my insurance. The night I picked it up we had a situation Sal stayed almost 2 hours after hours to make sure my car was in the best condition. It looked beautiful inside and out, they did excellent work. I drove off feeling safe and excited my car was back to normal. Joy read more

I brought my GR86 in a couple weeks ago because it had a panel that had popped out which was really bothering me for a few months. I had originally taken it to Toyota and they recommended I talked to Sal at Tracy Collision. Sal did an amazing job looking at the body work and providing his expertise. He helped me get it fixed and popped it back into place. If you need a good quality, honest individual who's willing to lend a hand, Sal is your guy. When you come to Tracy Collision, ask for Sal Herrera. Will definitely be coming back if I need help with other body work. read more

I just want to say; if you need good quality work done for your vehicle Tracy Collision is the place to go. I contacted them and Keon was a scholar and gentleman to help me with some work on my vehicle that was sun/environmental damage. The casing on my passenger side mirror was melted. Also just around the window frame on the front and rear door on the passenger side was sun damaged. The parts were ordered by Keon. The parts came in timely. The work was done in a timely fashion. My vehicle looked like new money. Any damage to your vehicle rush and see Keon. He will take good care of you. read more

Impeccable work and beautiful office. Sal is so kind and resourceful. My dealership recommends this business for all bodywork.

Our son took our car to Lake Tahoe for skiing. Overnight a bear got into the car for a forgotten tub of chapstick and did some damage to the interior. Marshal and his team repaired and cleaned all the mud and bear hair . They even found damage we had missed. It took a while to get the parts shipped from Germany but once they arrived they had us bring in the Porsche and in 3 days they were done. We have needed to use Tracy Collection three different times and have recommended them to several people because their service is so good and prices are fair. read more

My car was towed in for a quote and 10 days later I discovered the quote was completed. I had to call to follow up. I decided to not fix the car at this location and the rep hit me with a 1000$ storage fee. I explained they didn't start looking at the car until day 5 in. luckily he reduced it but beware because they still charge me 500$ storage and 200$ labor and they gave me the car back in pieces, missing parts and broke the bumper clip holder. Never going there. read more

Tracy Collision - Body Shops Near Me - Tracy, California

Staff was very helpful and courteous. Their work was perfect, always brought my vehicle here for service. Thank you.

I was rear-ended around easter, after checking with the Chevrolet Dealership they recommended Tracy Collision. They were open during lockdown so I was able to go get an estimate and schedule the work for the next week. My car went in and Enterprise delivered me a rental car to the repair shop. Tracy Collison kept me up to date when parts had to be shipped in from GM for the repairs. Tracy Collision notified Progressive so I didn't have to worry about the rental car. My car was supposed to be done on a Friday when I got a call from Tracy Collision that they did not get the final paperwork from PROGRESSIVE (the guy that hit me's insurance). They told me they can not release the car so come in on Tuesday. (Monday was a holiday) Tuesday comes along and I get the call to come get my car (voice mail). I did not get the message right away but was well within being able to get the car. I then get another call (message) from PROGRESSIVE telling me they did not authorize the rental from Friday to Tuesday and I would be responsible. The representative rambled on very agitated for at least 2 minutes telling me it was Tracy Collisions fault and they were not going to cover it. It was getting late so I went and got the Car. I asked my rep at the shop Kenian (SP) and he said they notified PROGRESSIVE and he could not have released the car with the PROGRESSIVE paperwork. The job on my car when I picked it up was awesome, the car was washed, all the paint matched and the repair areas makes the car look like new. Nothing but excellent work by Tracy Collision. The next day I called PROGRESSIVE back and was again told this was not their fault. My claims rep had taken Friday off for the holiday and had got the email from Tracy Collision when he returned on Tuesday. He again blamed Tracy Collision. I pointed out to him this had nothing to do with ME...this was between PROGRESSIVE and Tracy Collision. He then checked with his supervisor again they blamed me and Tracy Collision. I asked to talk to the supervisor who called me a few hours later. The Supervisor stayed with the same story only now it was my fault for using Tracy Collision. The rental was going to be my responsibility and PROGRESSIVE was not responsible for anything. I called Tracy Collision and got a return call from the Owner. The owner was very calm and told me they had done everything they were supposed to but he would call PROGRESSIVE and try to deal with it. The owner was very understanding, professional, and what you would expect from a quality business owner. I got a call today around noon from the business owner and he had taken care of everything. I have the highest ratings and regards for Tracy Collision their facility is immaculate and I had no fear of COVID. The Owner provided good old customer service. Something that is often lost in the modern age. As for PROGRESSIVE. Their claims team was great until something bad happened and they collapsed. To blame the victim vehicle that your client hit for a paperwork issue when your guy took vacation is crazy. The other issue I have with it is we know ENTERPRISE rental gives them a great rate. Why not ensure the customer is satisfied and gives you a great rating instead of a bad one! For a PROGRESSIVE manager to blame me for picking a GREAT and HIGHLY RATED shop to repair my car is crazy especially over a small rental car bill. I KNOW THIS IS a long story but the summary is this: TRACY COLLISION AWESOME!!!!! PROFESSIONAL!!! great Service!!! PROGRESSIVE: responsible, and quick responding but when things did not go their way EPIC FAILURE of their staff. I would have had no problem suing them for the car rental and a judge or jury finding in my favor. the PROGRESSIVE staff did not care. PLEASE if you need your car fixed head over to TRACY COLLISION! read more

Tracy Collision never disappoints when it comes down to work quality. My car looks brand new again and I feel confident enough to trade my car in now. Thank you Sal and Armin for taking care of me and my car. Check out their work below. read more

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I recently needed some body work done on my Boxster and was referred, for the second time, to Tracy Collision. Porsche Livermore recommended Tracy Collision so I knew it was a shop that would do an excellent job! Sean, who works out of Porsche Livermore, began with preparing an estimate. He was able to schedule an appointment to have my car delivered to Tracy Collision the next day! The repairs took just over a week to complete. Sean was great with communicating the status of the work and letting me know when my car would be ready. The whole process was quick and easy and the repairs were done to my complete satisfaction! I highly recommend Tracy Collision for quality repair work! Awesome people who do a great job! read more

HUGE rave for Tracy Collision. Upon ruining the front bumper + hood of my Porsche I was devastated and extremely concerned where to take my vehicle. I feel incredibly grateful to have found these guys - the level of service, quality of work, and overall experience was exceptional! What stood out to me the most was their level of communication - I felt like they were incredibly transparent from the beginning and kept me informed of the progress the entire time my car was with them. I've already recommended them to a family member and will continue to do so. Huge shoutout to Sean - what a fabulous employee you guys have! Keep up the good work!! read more

Back in 2017 I took my 2016 Camaro here to fix a scuff on the rear driver side bumper, when I got my car back I noticed the rear driver side panel paint was dull, I'm not a body shop guy looks like they over sprayed to the side of car when the damage was in the rear, I took it back and showed the owner, so he said they will fix it, looked like they buffed it out real good, but a few months later I noticed the same issue, people even notice it and ask it my car has had body work done, i never took it back because I'm thinking they are just going to keep buffing it and damage paint, I take pride it my car and really feels like a kick in the stomach every time I see it, for that reason I wouldn't recommend this shop if you have a nice paint job on your vehicle.... fast forward 5 years later 2022, after posting my bad review, the owner contacted me and turns out my paint has lifetime warranty, so he took my car back stripped the bad area and repainted it and wow! The car looks like when I bought it, no extra charges, very satisfied and and great customer service!! read more

Tracy Collision - This is where the damage was, small spot in rear, so that Sade panel paint is now dull, not glossy like the rest of the paint. - Body Shops Near Me - Tracy, California

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Wife's trunk needed to be aligned bc I backed into the garage while it was open ‍ Anyway it wasn't covered under warranty. So took it to Tracy Collision. He only charged me $100 to fix it. Very honest of him. Good morals here read more

**Tracy Fraud** Beware and contact Consumer court. I contacted Tracy Collision to repair my car with recommendation form VW Tracy. First day, Owner son gave me estimate with original parts. After few days, i received call form tracy collision to collect the car. When i went there to check then they already used duplicate and unauthorized part on my car without my consent. Staff was not cooperative and started yelling on me. Also forcing me to take out the unrepaired car with used and duplicate parts & risk customer life in danger on road. Also forcing me to sign the documents stated they are not responsible of any loss OUT OF THE DOOR. Please beware of Tracy Collision fraud (Document fraud/parts fraud/ customer life risk) and contact Consumer Helpline/court for Urgent help. Please contact any Trustable Collision shop for Repair but NOT Tracy Collision. KEEP OUR Community SAFE!!! read more

Just like many businesses, mainly in construction, that don't keep promises, Tracy Collision is no exception. I was promised my car would be ready by a Tuesday, after almost over a month with my car in their hands, then I'm asked if I can pick it up the next day. No! I was told a certain day, and I expect it to be ready when promised. And this is after I had to endure a 1st delay due to back order on a certain part. Sounds like a typical delaying tactic. And I was tired of driving a gas guzzling rental SUV with no power. My fuel bill easily doubled driving the rental car. They had over a month to fix a damaged front bumper and a small part of the left fender next to the bumper that was affected. I don't know much about car body repair, but I think 2-3 weeks is ample time to fix/replace a bumper & fender. read more

Quick repair done after being side swiped. Excellent service from Sal and Tracy Collision as usual. This is my first review though we have used Tracy Collision in the past as well and are always happy with the results. read more

I want to start by thanking everyone who helped me during my visit to Tracy Collision. Even the gentlemen I was speaking within the lobby was entertaining. That's beside the point. From the moment I walked into this auto body shop I was thoroughly impressed with the staff and owner. My day turned frustrating pretty quick. I had just finished doing some errands and was on my way home when I realized my trunk latch somehow broke and locked me out. Sadly, Honda decided to place the back seat release latch in the trunk, so if you're locked out of your trunk you can't even access it from inside the vehicle. Seems dumb? Yes, I agree. In my trunk, I had fruit, veggies, frozen food, salsa, cheese, and of course my laptop. To make matters even worse it was about 100 degrees outside. So much fun.  I found myself stressed and irritated incredibly fast. Armin, I later found out to be the owner, before asking any of my information said, "Let's check this out" and followed me to my vehicle. He stood in the heat with me and helped try any way possible to get into my trunk. Concluding we're not going to get into it without some serious work he brought me inside. After taking apart the back he informed me my vehicle has to stay overnight. No big deal I don't live too far. However, it's what they did next that deserves the full five stars here. They managed to get into my trunk before their shop closed and they put my groceries, specifically the perishable ones, into their refrigerator. He also informed me that he will keep my car inside to prevent any heat related damage to my laptop. I can't thank these guys enough. Took less than a day and everything was fixed, replaced, and ready to go. Still just astonished at how above and beyond they went for me. I completely expected to throw away all the food in my trunk. Thank You SO MUCH! Garret Dwello read more

Well my car was broken into today, window smashed, door handle destroyed, side mirror cover smashed off and wallet stolen. Mario was absolutely amazing. Kind and considerate and was beyond helpful. I'm dropping the car off tomorrow for the service and I'm hoping to put it to five stars after that. Thank you Mario for being so wonderful UPDATE: Car is done! I am so beyond grateful for the customer service here. Mario was amazing. Best part was finding them in this whole mess. read more

Almost a year has gone by and we got rear-ended again. Since Tracy Collision has done a good job in the past we brought it back. Sal was the one that helped us last year and also again to help us this year. He done such a good job keeping me informed about every minor and major detail in the process of getting my car fixed. They came to my house and towed it and a few weeks later I went and picked it up and it looks brand new like the day I bought it. I just want to say Tracy Collision is the best collision repair shop I've ever seen in my life I recommend this to everybody if you're ever involved in an accident. They did a great job. Great staff. Thanks again Sal you did an awesome job. read more

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Great service and experience with these guys! Very professional and courteous throughout the process and responded quickly to all questions. A really seamless experience from start-to-finish. I'll be back for any future needs. read more

Came in after my 2015 Hyundai sonata got hit, had a consultation with Ruben, they are extremely professional and thorough. the people that hit me didn't have insurance so they wanted to pay for all services out of pockets Ruben was really good at telling us what to expect from that. Once we made the appointment I brought my car in and it was fix extremely fast read more

I would not have Tracy Collision work on my car! If you search their reviews by "Lowest Rated" you will read what I experienced, and I just got an estimate: "Their service is not at all professional." I cannot speak to the quality of their work. With 140+ reviews and 5 star rating, it seemed obvious for me to bring my former show car (now a daily driver) in for repairs to the front end when I hit debris on the freeway. However, when the estimator came out, he was really condescending, borderline rude and obviously didn't want to be there...or maybe he didn't want me or my business to be there. Either way it was such a bad experience that by the time we walked inside to finish the estimate, I had lost faith in the company to do the repairs, and wasn't sure if I'd use them. Trying to be civil, I waited for him to finish the report to make my decision. I was blown away that the total was TWICE what two other (also 5-star rated) auto body shops quoted me. When I asked why it was so much, he seemed bothered to explain to me there were open line items for some of the work that would need to be addressed, later. But if they are open (meaning no price added yet) why would that make the total so much now??? Did he not understand me, or... So I left. Once home, I went line by line with the other repair estimates: Tracy Collision's labor is almost twice as long on some things, and also include line items that other places (again 5-star rated) didn't feel were needed as part of the repair. And he didn't include the clear bra that needs to be replaced! It seems some padding of the bill was happening...but their big, very beautiful building and Mercedes out front are not going to pay for themselves. To potential customers: You can get anything...ANYWHERE. There are companies out there that will treat you right, from beginning to end. Just keep looking. To the shop owners/manger: I realize you don't 'need' my business. However, it's appropriate, especially in a smaller town like Tracy, to treat potential and returning customers as a valuable part of your business. Or another company will. read more

I was referred by a buddy who had his truck in there for repairs just a few weeks before and I'm glad I brought my truck there as well. Armin and Ralph were excellent to work with and my truck was ready on time and I was very happy with the results of the repairs! you can go over my truck with a fine tooth comb and would not be able to notice what was repaired. My F250 has a 3 stage paint on it and they matched it perfectly! If any of my vehicles ever need to have body work to them I will definitely be coming back to Tracy Collision!! Thank again Armin and Ralph! read more