Awesome service again! 3rd time with 3 different cars! David and the whole team are great, made sure I was dropped off to Enterprise and picked up on time! read more

If I could leave a 0 star review I would. This place truly is the worst body shop I have ever dealt with. The service writers are completely useless and are not helpful at all. They can't even order the correct parts and blame the other vendors for there mistakes. There values are 0 to none they have no respect for customers and there vehicles as well as for a customer to ask for updates since there service writers can't do there job and give a simple update. read more

Once again had this team work on my wife's Volvo. Her rear view mirrors had become faded and discolored. They took the car in and worked on the mirrors. Today we picked it up and they matched the paint exactly. Another outstanding and timely performance. David at Caliber Collision was outstanding to work with and his quote was professional and very fair. Great team all around. Many thanks. read more

A pleasure to work with. Mr. Sarkis was attentive from start (initial quote) to finish. The repair was quick and he updated me every other day about progress answering my questions along the way. read more

Terrible customer service, had an appointment for 7:30. Not seen until 8:00 AM, receptionist didn't even walk in the front door until about 7:40 AM. Nothing but excuses as to why I wasn't seen promptly. Upon making my feelings known the manager Jeff said he was not interested in my business. Sarkis the service advisor who did attempt to help me however was fantastic. Avoid at all costs read more

Great service David lopez kept me informed throughout the whole process.......................................................

Thank you to the team at caliber and Jeff as well for assisting in my claim with AAA. They got me in right away with same day estimate on my drivers mirror (hit and run) and took the car in with a 24hr turn around of fixing it! Thank you! read more

I brought my car to Caliber Collision on 190th St after my 2020 Audi S4 was involved in a hit and run accident as they were "in network" with my insurance provider. I was originally quoted $20K in repairs and 2 months to complete them. Sarkis was my advisor and Barbara was the manager. It took FOREVER to get my car repaired and the cost DOUBLED. It ended up taking 5 months to get the repairs done and cost nearly $40K, up from the original $20K and 2 months to repair that they originally quoted. Keep in mind, they did a "tear down" of the car in order to get an "accurate" estimate. So, how could the cost and time to repair go up by so much? Beats me. Further, communication from Sarkis, while somewhat regular, kept leading me on to thinking the car was going to be done within the original 2 month estimate. Once that passed, Sarkis provided a new date, missed that, then provided another new date, and missed it again, in an endless loop until it was past 4 months, at which point his manager, Barbara, got involved. She did the same thing. She'd give me a new date the car would be ready, and missed it. Multiple times. How frustrating! Barbara, the manager, acknowledged their shortcomings and didn't charge me my full deductible as a concession for the extended delays and challenges, but I am not sure it was worth the hassle. Of course, my insurance noticed this and when it came to reimbursing me for my deductible, they were only going to reimburse me what I paid the shop. I finally got them to reimburse me the full amount after explaining the significant challenges and delays with Caliber. When I finally got my car back, after 5 months and $40K in repairs, it was apparent that no one had taken it for a test drive. The odometer incremented by 1 mile since the accident 5 months prior. That includes putting the car on the tow truck and taking it off the tow truck. The seatbelt was broken, which further confirmed no one had taken the car for a test drive. Further, there were issues with the brakes, and a flat tire. I had to have the car towed back immediately. After all was said and done, the car did not drive right. It would vibrate and make a noise when going past 40 MPH. I took the car to Audi and they said a wheel bearing was damaged and needed to be replaced. They replaced it under warranty, thankfully, which saved me the pain of having to bring the car back to the butcher shop Caliber Collision. How could they not test drive the car before giving it back to me? How could they give the car back to me with a broken seatbelt, brake issues, a flat tire, and a broken wheel bearing when they had it in their shop for 5 months? I don't know how these guys are in business, but if I were you, I would steer clear of this place. read more

My service Advisor was Steven and he was super helpful and nice. I was concerned about my car but Steven made me feel so comfortable and with his knowledgeable , I was more relief. He kept me informed/updated with the processes before I even questioned anything. I am amazing when I picked up my car.. It looked like brand new. Thank you so much Steven and the rest of the staff. YOU AND THE TEAM are AMAZING. read more

The tech crew was amazing at Caliber on 190th. They saw me right away and Omar did a fantastic job on my tech issue. Couldn't recommend them more highly! Great job Caliber tech crew- thank you so much! read more

This place is by far my favorite to go to, not only will they get everything done in a timely manner, but with amazing quality too! Not to mention the prices are great! Definitely worth every penny! I especially want to give their employee Melina a shout out, she was super kind and super patient with me to help me get what I needed done! 10/10 would recommend! :) read more

They charged me detectable even though I told the David it is waived by AAA but he said sorry you have to pay us and than claim your insurance. read more

I wanted to take a moment to express my sincere gratitude for the exceptional customer service and experience I endured from your team especially from David Perez (service advisor) Durning my recent visit at Caliber collision Mr. Perez was very helpful, knowledgeable and kept me updated with the process. His communication skills were outstanding! Thank you so much, A. Roacho read more

My car is back in for-service again. Of course I did not go back here. They Set on the car in the lot for approximately a week and when it was completed, several issues were not noted. I wished i had David Lopez as my advisor. I really believe my experience would have been professional and on the up and up. Totally unsatisfied!!! read more

My 2021 Mercedes Benz E-350 was recently involved in a front end collision. South Bay Mercedes Benz directed me to Caliber Collision in Torrance (the 190th Street location). The service that I received at Caliber was excellent and the repairs made were perfect (plus, the work was done well in advance of the original time frame). I especially want to give a shout out to my service representative "Steven" who at all times was courteous, friendly, professional and extremely responsive to my situation. He made this experience very satisfying and I am very grateful for all of his outstanding service. Richard Lense, Redondo Beach read more

Mr Perez was very knowledgeable, professional, and polite. He answered all my questions with a lot of patience. I will definitely be recommending him and Caliber to my friends and family! read more

Steven was informative with us and his customer service was excellent! Our vehicle looked like it was never damaged. Thank you Steven for going above and beyond! read more

Super helpful and warm staff, kept me updated throughout the complex process of fixing my very dented back bumper and trunk. Fixes took several weeks longer than expected but I am very happy with the result! read more

My car a 2020 Mercedes Benz GLE sustained very minimal front bumper damage and the license plate was knocked off, after a car front swiped me while I was exiting a parking lot. It was taken to Caliber Collison. The car was at Caliber Collison for one month. Yes; one month! Allegedly the parts "From Germany came in damaged three times." The workers work on commission so you would think they want the cars out. What happened is; my car was pushed to the back. It had less priority. I happened to be recovering from surgery and was off work. Imagine the frown from the insurance company for a 30 day car rental! Let alone the $7,000 in repair for a front bumper scraping (no dent) and painting of the hood ( although no damage to the hood at all).l, other parts as per what was allegedly needed. No damage to the lights, and there was no bodily damage visible at all! read more

The whole Caliber team did an amazing job with my car! They were super communicative during the whole process & made sure to update me on everything that was going on. A minor tweak ended up coming up when fixing my car, but they made sure to take care of it right away. They also did a great job giving my car back super clean! Definitely will recommend & will go back for any future repairs read more

Brought my 2010 Kia Sportage in for repair after being hit by a rather large EBike. Worked with David Perez who was very courteous, and professional. All my questions and concerns during the repair process were promptly addressed. My car was ready when promised and the quality of the repair was excellent. I highly recommend this repair shop. read more

I am so impressed by the excellent job Caliber Collision did on my BMW. From the first time I dropped the car, the first contact with David was reassuring ; then I got daily updates on the progress. Finally, as I had no ride to pick the car , they drove it back to me my home ; The car is shiny clean and all damaged parts under the front bumper , have been replaced, plus warrantee . From the front my BMW 2019 looks new! Thank you all the team from Caliber Collision, especially David and Anna. I recommend this place if you have any work needed on your European cars. read more

Shout out to Andrew Moran for the excellent service, car was done ahead of schedule, kept me informed throughout whole process and very professional. read more

Andrew Moran provided excellent top notch customer service. He kept me informed throughout the entire process, I felt very taken care of and knew my vehicle would be treated the same. If I need work done in the future Andrew is my first call! read more

Melina's customer service is excellent, her tone and hospitality was great. She kept me in the loops and answered every question I had.

If you respect your time , do not go there. If you dont, then it is a shop for you. I had an appointment for the estimate on Nov 7th at 1130 am. Nobody came out until noon. No apologies as if my time was not of the value. Someone took pictures of the damage, and I was told I would be contacted 48 hours later (friday). No phone call till Monday. So I called. No one has done the estimate yet. So I call on Wednesday - No one at Caliber knows who I am and what I'm talking about anymore. So I went there on Friday. Spoke to a manager (Alex). Apologies and excuses. The manager tells me he ll email me the same day with the estimate (Friday). I received no email and it's Monday. So I called. Apologies and excuses. So it's Nov 20, almost 2 weeks. I waited for the estimate - light damage - that could've been done in 2, 3 hours. I am going to find a different place where my TIME is valued. In my books, how you do little things is how you do big things. Thank God I'm not paying for the rental throughout this time (2 weeks for the estimate), where as a potential customer, I mean absolutely nothing to Caliber Collision. read more

Great service Andrew was very reliable keeping me informed about the process of the fixing of my car

After a hit-and-run car accident, my car was originally towed to Caliber Collision in Hawthorne. I came in to review the paperwork and procedure and was sadly disappointed dealing with several uninformed reps. I left the building very unsettled and nervous to leave my car (and the bad reviews didn't help). But thankfully, I received a call from David Lopez of Caliber Collision in Torrance, notifying me that my car was transferred to that location. After my initial conversation with him (and reading reviews), my mind was at ease. He informed me that their location was Mercedes Benz-certified and that made me feel even better. I was informed by my insurance company that it would take at least a month to repair my car due to a delay in parts regardless of what location. So I wasn't surprised when I was told my car would be ready just a few days short of a month. David kept me updated every step of the way and he went over and above to make my experience a good one. My car looked as it did when I drove it off the Mercedes lot. read more

My experience here was great! All of the staff was super nice. Daisy and Sam were super helpful throughout the process. My boyfriend needed an estimate to get his car repaired and Victor made everything easy and quick for us. read more

I brought my car here and highly recommend this shop. The process was smooth, the repair was handled in a timely manner, and I was kept well informed. Caliber made this whole experience significantly better and I'm very appreciative of them. Huge thanks to Michael, the service advisor, and Barbara, the general manager. They were both kind, helpful, and professional throughout the entire experience. read more

Very easy to work with and great communication on updates. Darius was very prompt and professional.

My experience at caliber was excellent. Samuel and Geo were helpful in getting my car in and out the shop. I am very pleased with the services at this caliber location. Def recommend! read more

The entire experience with Caliber was excellent! Of course I dealt with the folks at the "front of the house", who were super nice - professional, approachable and diligent in keeping me informed about the whole process of getting my vehicle repaired. But I know there is also a whole crew in the back that I didn't meet, but who I know are the ones with the knowledge & skills to complete the repairs. I am so appreciative of them as well... and for what clearly is their standard of excellence. I had to have the same type of repair about a year ago. I was new to the area and went to another repair shop. The experience was not remotely close to the superb one I had with Caliber. I will enthusiastically recommend Caliber to family & friends. Although I hope I never have to deal with vehicle repairs again, you may be certain that Caliber is the company I will trust should the need arise. THANK YOU! read more

My 99 suburban was parked and got hit from behind. Stress from the situation, I started to look for estimates and found this place. I was hesitant at first since this was an older model, but the team did an amazing job. Very satisfied. read more

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Excellent service! They're super helpful! Would definitely recommended using Caliber Collision!

Initially, we weren't getting any updates on repairs. Once I dropped in to see progress, David Quinteros got involved and he kept me updated on expected completion. read more

Estoy muy contenta con el servicio de Caliber Collision. Tuve un accidente hace dos semanas. Me contactaron 2 días después para entregar mi carro para la reparación y al llegar al lugar el servicio fue excelente! Estuvieron en comunicación conmigo todo el tiempo para explicarme lo que se ocupaba y me entregaron el carro en 10 días! Que por lo que comparé con mis amistades fue tiempo récord. Definitivamente lo recomiendo!! read more

David Q.'a communication was lacking in the process of servicing of our vehicle. There was no callbacks when we communicated any questions or concerns. There was little to no response. David offered to communicate on his personal cellphone but didn't respond to most of my messages. I also called the store but still we received little responses from this associate. When I was able to communicate with David, he would tell me the process was prolonged due to errors in shipment of the parts for my vehicle. After a frustrating 50 days of waiting for the vehicle to be completed of its service, the manager, Alex, was more through with explaining the delays. If it wasn't for Alex, I would have removed my vehicle and find a new shop to service the vehicle due to the extensive delays, miscommunication and failed deadlines David Q gave me . This increased the tension of the situation. David Q's lack of customer service nearly made me want to request my cars return without completing the repairs read more

I had a really bad experience here. After a small fender bender I dropped my car off right before a week of vacation in hopes that it would get fixed while I was gone. The day before I returned I called -- just to find out that they had done nothing. They just did another estimate. The guy I spoke to said he would get them started. Ultimately I picked it up after 2 weeks in the shop. But Turns out that the information about the damage was not exchanged correctly between the person I dropped it to and the person working on the car. I didn't realize it wasn't done until I already picked it up that it wasn't completed. Then it was a hassle going through getting the rest of the repair covered by my insurance and parts ordered. Getting updates was not easy. At this point in time it's been almost a month... and I'm still waiting for my car repair to be finished so I can return my lease. Very frustrating. read more

Would not recommend this place since they are not an honest business. They first lied to my insurance saying that it would take max 2 weeks to notify if my car is repairable or totaled ended up taking 4 weeks. They also lied to my insurance that that they would cover the rest of the car rental since it took them another 2 more weeks to verify that my car is a totaled lost . So I had to pay out of my own pocket the rest of the car rental since I have went my limit on car rental with my insurance. read more