andrew attended to my car and did spectacular. he explained everything that would be fixed with my car very clearly, answered all the questions i had, and i received my car ahead of schedule. it feels like it is as brand new as ever. andrew was very patient and professional, i felt very comfortable and got updates. my car runs as good as new and i am grateful and happy i chose calliber collision. read more

Caliber Collision in Torrance went above and beyond with their customer service and the way they handled all of my repairs. They managed everything quickly and efficiently, and the end result was truly factory quality. My car looked like it had just rolled off the showroom floor. This is the only place I would trust with my Mercedes or any other luxury vehicle. David and John were outstanding, keeping me updated throughout the entire process and making sure I understood every step. On top of that, everyone at the front desk was incredibly kind, welcoming, and professional from start to finish. I would never go anywhere else. Highly recommend this location to anyone who wants top tier craftsmanship and genuine customer care! read more

I took my car in due to someone rear ending my vehicle. From the very beginning Melissa was very attentive and on top of everything. David Perez was phenomenal. He kept me updated with my car and making sure all my questions were answered. My car was ready in about 6 days when I picked up my vehicle it came back very clean, washed and detailed. I definitely recommend this place for any repairs! You'll be very satisfied with your vehicle. read more

I came in with my TOYO RAV4 and Andrew Moran was my representative. Both Andrew and the general manager, John, came out to see my car and went above and beyond with the repairs. Andrew gave me constant updates and was very helpful throughout my experience. It looks like nothing ever happened to my car! read more

Caliber Collision - Both doors had to be replaced - Body Shops Near Me - Torrance, California

Great customer service and quality work. However, the repair of my Mercedes 2024 CLA was incomplete. This will require me to be without a vehicle for an extended period of time due to the fact it will need to be taken back to complete the work. read more

Well, first of all being in a collision is not a happy situation but since we have to think that this is life, we just have to focus on good. Our insurance company brought my car to Caliber Collision and their appraiser Sarkis Kalpakian was polite when we went there to pickup our belongings. He was helpful, he gave us ample time to say goodbye to my car because it was totaled . He sympathized my feelings and told him what happened. By the way, our accident was not our fault Just glad and thankful there still some good things happened. Overall, I think our insurance company chooses the right place for a good value like Caliber Collision. It's pretty fair I would say. Well, God forbid that we wont visit this place again. I would recommend them though. read more

Caliber Collision - This was my car that got totaled - Body Shops Near Me - Torrance, California

Amazing service and repair. If you need something done right, this is the place. I came in for an estimate and everyone was very courteous with great attitude. No hassle, friendly, and professional. Everything was done in a timely manner. Special thanks to Melissa and Mr Perez. I highly recommend!!! read more

Caliber Collision - Body Shops Near Me - Torrance, California

Avoid this place like covid. I listened to my insurances recommendation and sent my yukon here when it was vandalised. There was a hole drilled in my fuel tank and I heard some loud exhaust noise when it was loaded on the tow truck. It took them over 3 weeks to replace the fuel tank. Not until after that did they see that my exhaust had been cut before the catalytic converter. They sent my truck to another shop to have my exhaust welded since it wasn't cut all the way through. When I got it back it sat for a few days before I drove it to work. When I drove it I had a check engine light come on and a low tire pressure warning. I found screws in each of my tires that somesomehow got missed. The check engine light pointed at the catalytic converter right after the place my exhaust was cut. Without my knowledge or permission, they sent my truck to a dealership and another shop. They came back saying the catalytic converter somehow failed at the exact same time my exhaust was cut and that is on me to pay to fix. It took them another month to come to this determination. I get my truck back, and the wood trim on my steering wheel is now coming off. It is half secure and the other half comes of when turning the wheel. I also now have warning messages telling me to check my gas cap. I also had Enterprise rental calling me because Caliber collision was notveovering the rental like they said they would. I only had 30 days covered by insurance, and that was exhausted waiting on them to replace a fuel tank. I finally looked myself, and see that they ripped the hose from the filler neck when installing my fuel tank. Insurance and shop asked me to drop off my truck again, but no rental and expect me to go without a vehicle. Bottom line is, this shop had my truck for 2 months. All they did was replace my fuel tank and caused damage when doing so. They sent my truck out without my knowledge or permission. Gave my truck back with more issues than it had going in. They never got back to me when they said they would. I never got a return call when I would reach out. This place is absolutely horrible and should be avoided at all cost. read more

Caliber Collision - They ripped the hose and put it back on anyway. - Body Shops Near Me - Torrance, California

Amazing staff - Exceptional Service! I can't say enough great things about this body shop! From start to finish, my experience was flawless. After an unfortunate fender bender, I brought my truck in for repairs, and they exceeded all my expectations. The receptionist Melissa was welcoming and the office manager Laura made my visit so comfortable. The whole staff was friendly, professional, and Andrew my service advisor kept me updated throughout the entire process. The workmanship is top-notch--my Tahoe looks brand new, and the paint match is perfect. They also finished the job ahead of schedule, which was a huge plus. What really stood out was their transparency--no hidden fees, no upselling, just honest, quality service. The waiting area was clean and comfortable, and they even called my rental company to have me picked up which was such a convenience after I was still a bit anxious from my accident that happened that morning. My accident happened at 8:45am in the morning and I was headed home in my rental by noon. They accommodated me right away. John delivered my truck and he explained all the repairs, he made sure I was satisfied. If you need auto body work, l promise you this shop is amazing. This place is 5 stars without a doubt! I'll definitely be coming back for any future repairs and recommending them to everyone I know. Thank you Caliber for the outstanding work! read more

Caliber Collision - My truck - Body Shops Near Me - Torrance, California

This is the second review I've ever written, and if I could give less than a 1-Star, I would. My wife's brand-new GMC suffered a hit-and-run. Caliber Collision (CC) had the GMC for a week to assess. Without acknowledgment or consent, CC removed the door and informed my wife that the GMC was on backorder and that it would have to wait. CC would not release the car until the deductible was paid. She paid it. CC put the door back on and closed the claim. CC has not returned any calls, nor will they honor the work they began but did not finish. read more

Top notch professionals work here at Caliber Collision (CC). I had a beautiful Volvo sedan that was damaged by a careless truck driver hitting the vehicle. The staff at CC provided me great advice and great service, even though the vehicle ultimately was considered beyond repair. Notwithstanding that, the CC Team (as I call them) made the final days of my Volvo as painless as possible. I have nothing but high regard for how they advised, serviced and truly cared for me and the car in its final days. Keep up the great work, Caliber! read more

This is the best body shop in the South Bay. They did a fantastic job on my car. The paint job and body work was done with precision. They kept me updated on my car's progress and when it would be done. I send all my friends there and they all agree that this place is the best. Thanks for doing such a great job!! read more

Amazing service before after and during! I was so nervous about using my insurance but it was an amazing experience

I had an excellent experience here and more specifically with Andrew Moran. From start to finish, Andrew went above and beyond to help me with my car. He explained everything clearly, kept me updated on the progress, and made the whole process stress-free. My car looks fantastic and was finished right on time. It's rare to find someone who's both skilled and genuinely cares about the customer, but Andrew is exactly that. If you need collision repair or bodywork, I highly recommend asking for Andrew, he truly made a stressful situation so much easier. Hopefully I won't have anymore car troubles but if I do, I will come back here!!! read more

I should have done a review the first time I did business with this Torrance 190th location, but I just wanted to let it go and move on.. This time I'm not willing to do that. Long story short, I was rear ended, and my bumper had to be replaced. Andrew was my advisor. The first thing I observed about Andrew was his arrogance and rudeness, but I went ahead and dealt with him. The work was completed after several weeks of back and forth. He told me that the work was guaranteed and if I had any trouble with the job at any point there was a lifelong warranty as long as there were no new collisions made to the back bumper. Well, the paint started peeling off in several places. I didn't report it right away because I felt, timing didn't matter, it's guaranteed and wasn't in another collision. When I did have the time to take the car in, I called and spoke with Andrew. As soon as I mentioned the paint, he immediately said it must have been a collision. I told him it was not, my car had not been hit by anyone.. He then told me to bring the car in so he could look at it. I did so. Before he even laid eye on the back bumper, he then again said it was hit. I repeated, my car was not hit. He insisted it was and stated someone hit it when I was not aware. Possibly in a parking lot. My response was, I would have known/noticed if someone had hit my car at any point and this was not the case. There would be other damage present if hit by anything. He went back and forth as to his opinion of how the paint came off and said he wasn't going to have it repaired. At that point, I asked for a Manager, and he gave me a name "John" and said he was out of the office. So, I left and tried to call "John" several times within a few weeks and every time I called "John" was never available. At this point not sure if the person "John"exists. This is very disappointing. I took my car there with confidence that the work would be professionally done and if I have any issues they would be rectified. Andrew is using "collision" in this case because that is the only reason they would not honor the guarantee on the previous work. The way that he just blew me off was extremely disturbing and disheartening. I have used other locations for previous vehicles (Gardena, Torrance, Kashiwa) and have NEVER experienced anything like this. Because of this experience, I feel this place is not trustworthy and extremely poor Customer Service. And this is how a repeated customer is treated? I will NEVER take my business to ANY Caliber Collision location EVER AGAIN!! BEWARE of this place and THINK TWICE before you use Caliber Collision!!!! read more

Caliber Collision - Body Shops Near Me - Torrance, California

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We are very upset and disappointed at how my 89 year old mother was treated. Yesterday Andrew at Caliber confirmed that her car was ready for pick up immediately. She went today to find it was not ready and had to wait. This is not the right way to treat any customer especially a senior! read more

The guys at the 190th St location went above and beyond. Their consistency in keeping me updated was remarkable. My truck looks brand new! Very professional and understanding. I would highly recommend to others. read more

Was rear-ended in stop and go traffic. Their insurance offered Caliber Collision so I tried them out. From meeting me outside for the estimate appointment to keeping me informed via text every step of the repairs, Mr. Perez and Wendy were very friendly and professional. My car was ready when they promised and looks great! Best experience at a repair shop and unfortunately I've been to a few. read more

My car was all most total, however, Caliber Collision of Torrence made me fill like family. The caliber collision team assured me that my car when repaired and returned to me would be batter than new. They were correct. The caliber collision team really knows their business. They were professional as well as friendly. I would recommend anyone looking for an outstanding repair shop for their vehicle, please give Caliber Collision of Torrence a call. read more

Caliber Collision - Great work Caliber Collision of Torrence Ca - Body Shops Near Me - Torrance, California

Caliber Collision Torrance on 190th is the place to go if you need your car taken care of! From start to finish easy process, communicated well and the end result was phenomenal !! Took in my truck for repairs was quoted a price and that's what I paid no extra hidden fees. Andrew John and Laura made the process quick and easy. Will definitely recommend to family & friends read more

I came into Caliber Collision for an estimate and was assisted by Andrew, the service advisor. He was very helpful and informative throughout the whole process. He took the time to explain everything clearly and made me feel comfortable with the next steps. Really appreciate his professionalism and friendly attitude, definitely recommend. Overall staff was friendly from as soon as you enter the building you're greeted and acknowledged. Thank you! Definitely will be back! read more

Unfortunately my car got hit and I came to this caliber collision in Torrance because they specializes in high end cars. David perez and Estimador from these facility was very helpful and very professional in his work got my car fixed sooner than what the promised date. Thank you very much for the hard work and keeping me up to date on my vehicle read more

Caliber Collision did a great job. : ) (1) Everyone on the staff was the nicest person I have ever met. When you have been in an accident and are frustrated, that really goes a long way. (2) Communication was clear and frequent. (3) The repair was impeccable. (4) I was able to leave my rental car with them!!! What a HUGE stress reliever!!! To get that fifth star though, they would have need to put my car back together ... haha. I drive an all electric (which I know is still not the norm) and found two panels and one loose plug in the week following my repair. read more

I went down to caliber collision for an estimate on some scratches my vehicle had . They polished it out for me as courtesy. I'm extremely thankful & happy with how my car looks now. Also thanks to David Perez who helped me out! He was helpful & gave me great customer service. read more

Andrew was great, as was everyone here each time I stopped in. I saw the way they treated not just me, but other customers. My car was ready ahead of schedule and looked terrific. They even vacuumed my interior which was much appreciated. read more

Jacob was easy to work with. They had to replace a Tesla door and they did an excellent job. All functions of door work well! Would def go back if I needed to! read more

They finally resolved to our issue and Alex (the manager) intervened on our behalf. Thank you ALEX!! I would have given 4 stars . However, it took such a longtime to get this problem resolved . We found out the last manager that is no longer there , ordered the wrong part. Also the last manager thought we had taken out the part they claimed , only to realized we never touched the part!! Then it was "not properly installed correctly", it took so long to communicate w/ them and we never got a call back from their customer Service Department. We had to continually be calling again and again. It was one bad experience to say the least . The latest manager was the one that finally resolved this. read more

This review is for Jeff A. at the 190th location. He was nothing, but personable, communicative and empathetic from the get-go. He assured me that he would keep me in the loop as Caliber progressed on assessing the damage on my vehicle and worked with the insurance company. He was also super prompt and continued to keep me updated through my preferred method of contact - not just saying he would keep me in the loop, but actually following through with his initial promise. As we all know, actions speak louder than words and he delivered. If I ever need help (hopefully not) with something like this again, I will definitely come here because of the level of professional service provided. Keep up the good work over there! read more

I scheduled an appointment to have my car taken there. When the tow truck driver got there to deliver my car to them they denied it and never contacted me and my car was randomly delived to another shop and sat there for a week before i was contacted??? read more

The best I am sooo happy with my car, David is the best, my experience with this company was spectacular. Thank you all for taking care of my car, it looks brand new. They also waskit to perfection. I am satisfied with my experience and how my 2020 Mercedes Benz looks like new. read more

Had to take my car for a repair on the rear bumper. David Lopez was the advisor. He took the time to explain the process. Great job on the repair. Great customer service from David and Saul. Highly recommend. read more

Got an estimate from Andrew and was very professional and helpful. He answered all my questions and concerns. The office manager helped me with the back and forth communication with my insurance and explained the process. I'll definitely be referring Caliber Torrance to my friends and family. read more

Thank you to David Perez for the good customer service. He was super helpful and informative with the estimate I was given.

WARNING DO NOT USE THIS CALIBER COLLISION I went there twice with my bmw for the same issue, a front bumper respray. The first time, they didn't remove the bumper. They attempted to "mask" the non-painted services. They got paint on the black trim, the chrome grill, the head lights - everywhere!! Disaster. And they returned the car to the dealer and then to me that way! Insane!! THEN, when I pointed it out, aghast, I made arrangements to bring it back in about a month later. But they lost all records of doing the same. It took them almost three months to find my paperwork and agree to redo it properly. HOWEVER the resulting work is horrible!! Totally overspray again. The paint is dripping and cleaving. Honestly, horrible amateur hour. Avoid at all costs. read more

Caliber Collision - Horrible respray resulting in cleaving and cracking paint!! - Body Shops Near Me - Torrance, California

Sarkis did an amazing job on our vehicle, service was impeccable fast and very easy. Would highly recommended.

David Lopez was my advisor and I received the best service ever. They had my car ready ASAP. I really do appreciate his communication and friendly service. read more

Horrible paint job that took 2 months, and when i got my truck back charger and change was missing

I have been to this Caliber twice for repairs. Sarkis is a fantastic advisor and very communicative and helpful throughout the process. The team is friendly and the service is great. You can't tell my car has been in an accident. read more

Amazing service, great team that was communicative and professional. They connected with us every 2-3 days as the repair progressed and finished as head of schedule read more

Jeff my customer service advisor went above and beyond to ensure my needs were met. My vehicle was in good hands. Had a great experience working with Caliber Collision in 190th in Torrance. Would highly recommend for anyone needing this service. Grade A+++++++ with service quality and getting the job done. Great experience. Thank you Caliber Collision. J. read more