Brian and team were the utmost professionals, did a great job with my bumper repair, with very fair pricing! Will go back if I ever need work done on my cars in the future. Thank you Avenue Auto Body! read more

I Caution anyone planning to use Avenue Auto Body to Beware. This is my experience with this business: I had some damage to the front of my SUV which included a yellow paint transfer from bumping into a pole, which was unsightly. I got estimates from 4 different body shops specifically for "Cosmetic Only" work. My SUV is 12 years old and my plan is to drive it for another year before purchasing another vehicle. I also did not want to go through my insurance for the repair as that could cause my rate to go up and the repair was not major. I explained All of that very Explicitly and Clearly to Steve when I met with him and got an estimate at Avenue Auto Body, that all I wanted was a "Cosmetic" fix, remove the yellow paint and touch up the black paint. He gave me a quote of $800.00. That seemed fair to me so I left my vehicle with them to do the work and I went out of town the next day on a business trip. He estimated the time to do the work was about 3 days. I was out of town for a week. A few days later I got a call from Brian who told me that they needed to order some mounts for the bumper. He told me the price of the mounts, one was very inexpensive, the other several hundred dollars. I gave the OK for that but was not informed at that time that cost of the repair would be more. Literally Two days before my return I had another call from Brian explaining to me that they ordered the "wrong part" and needed to reorder it. Even More delay and I needed my vehicle upon my return so I asked him to please try to get the work done soon. The day after I returned I got a call telling me the repair was done and then informed me the cost of the work is $1407.00! Had I known that I wouldn't have used them for the work as the estimates I got from other body shops were much less than $1400.00. He then informed me if I chose to pay with credit card I would have to pay another 2% on top of it. I objected to all of that and informed Brian that I specifically told Steve who gave me the original estimate that I only wanted "Cosmetic" work. Brian responded I wouldn't want my bumper "hanging" which was a huge exaggeration because It wasn't "hanging". I wasn't in a head on collision, I bumped into a pole. They did not do what I asked for specifically but instead Up-charged me. I informed him that it is illegal to charge an additional percentage to customers who pay with credit card. I know this for a fact because I am a merchant and take credit cards in my business. He begrudgingly agreed to waive the 2% possibly because he knew that. At this point the work was done but not as I specifically requested - Cosmetic Only. To add further insult to injury the front of my SUV was still scuffed and unsightly. I called that to Steve's attention and he informed me angrily that they removed the yellow paint transfer from the accident but if they had done anything further "that would cost me a Whole Lot More Money! If I wasn't happy they could take out the new mounts and reinstall the old ones." Wow. Not only did I feel like I had been hijacked, but the lack of communication about the cost and hostile attitudes were stunning. The work had been done and I needed my car for work so I had to pay. Specifically the rule regarding extra fees: "Credit card processing fees must be included in all advertising, price displays and estimates. A business cannot simply add a new charge Afterward without having disclosed it as part of the transaction". So bottomline: there are many other auto repair shops and in my case I believe I was ripped off by Avenue Auto Body. So Beware. read more

I don't have a before but I have an after. Small dent and handled quickly and professionally. Same time and streamline the Process read more

Avenue Auto Body - Bought a car in good mechanical order. - Body Shops Near Me - Redondo Beach, California

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I got a minor scratch on the door of my Tesla Model 3 after parking too close to a garbage can in a parking garage. When I took it to Avenue Auto Body, Brian, the manager, had one of his paint specialists check it out. He told me they'd take care of it at no charge as a courtesy if the specialist could buff it out. Fifteen minutes later, they returned, and to my surprise, the scratch was completely gone. I tipped the specialist and was on my way. It was a fantastic experience, and they've definitely earned a lifelong customer. read more

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Top quality service and professional work, Avenue Autobody is a hidden gem! Brian communicated well, and stayed true to the quotes. Steve did an excellent job completely restoring the damaged front after an accident. Compared to two other top Torrance autobody shops, Avenue gave the best price by far. A good friend from West Torrance recommended them and now I highly recommend Avenue! read more

I brought in my 25 year old car for an unusual repair and they took the challenge and I'm now able to keep a car I love still in service. I couldn't thank or recommend them enough. read more

I waited awhile to make sure the improvement lasted. Avenue Auto Body not only did a perfect job of restoring the serious damage I did sideswiping another car, but their professionalism, friendliness, and patience equals their good body work. And to top it all, their prices beat my other estimates! read more

This shop is the best! So honest and trustworthy! I have been here many times and with each visit Steve the owner has treated myself and everyone I recommend with utter respect and transparency. His family has been in the business for many many years and I trust them. Never disappointed quality work and insurance certified shop. I highly recommend them for your auto body repairs and needs. read more

Love this business and the people who work here! Everyone is so welcoming and truly helpful. They go above and beyond for their customers and it shows overall. Had my car taken here because of an incident that happened with it and they took such good care of me. Mathew went above and beyond to get me the parts I needed in a timely manner. I'm truly grateful for this business and the people who work here from the front desk to the workers who worked on my car. I highly recommend this place to everyone!! Quality over quantity !!! read more

I have used Avenue Auto several times since 1989 or so, my latest just recently. Brian, his father and their employees have always been professional, timely and done a fantastic job. While dealing with the insurance side can be frustrating, working with Brian is easy and pleasant. read more

Great service, reliable quotes, and excellent work. I highly recommend Avenue Auto Body for your car's special needs! read more

Never great to have to go to an auto body shop. They are the best! Have always used them over the years and they never disappoint. Great staff and service read more

Did a great enough job on collision damage that I took a second car for a bumper repaint. Really good and honest pricing. Paint color and orange peel texture match is amazing, there's no difference to factory that I could tell. Both cars had pearl or metallic paint. The only dings are for missing some small things each time, but I wouldn't hesitate to go back and just pay a bit more attention or communicate needs better. First car they didn't notice clips on radiator grille were broken in collision, but not worth having to undo everything just to correct it, so just left it. Second car they didn't repaint the entire bumper like quoted, but after seeing the mistake they owned up to it and redid it properly. Both times the polishing of clear coat could have been better. Second car they actually touched up some unrelated dings that I said they could ignore, so that was a really pleasant surprise! read more

Steve gave me a quote, to repair my rear bumper, contacted me when the parts were in-house and performed the work on time. He also offered to fix a problem with the front bumper for no extra charge. Friendly, precise and quality work. I'll return here for any future body work. read more

Matthew and the office staff were great! fixed our RAV4 quickly and looks great. very reasonable rates too. Highly recommend.

I highly recommend Avenue Auto Body. Their quality of work is outstanding, I received texts throughout the repair process, and everyone at the shop was so friendly and easy to work with. read more

I recently stopped at Avenue Auto Body to have a small repair on my car. The experience was fast, personal and with excellent work well done. I give Avenue Auto Body shop 5 Stars! They are a family ownership with honesty and integrity. read more

I was turned off by the negative reviews, but decided to give this body shop a chance. They were friendly from the start, and even made me laugh. They communicated what was happening with my car, and kept me up-to-date on why it was taking a while (my car is a problem child). When I picked up my car, I was surprised to see that they had vacuumed the inside too! I am still wowed by how clean my car is! read more

I am pleased to recommend Avenue Auto Body. I spoke with both Brian and Steve and they were both competent and great to work with. My car is an Audi A4 and needed a replacement back bumper from a fender bender accident. They did clean, quality work in a timely manner. I dropped my car off on Monday and it was ready by Thursday. I highly recommend them. read more

Brought my car in here after a collision. About 3 months and nothing happened. Steve, the owner and guy in charge of overseeing my car's repairs, claimed that it was hard to find the part I needed (a car door). At one point, he told me he found the part and gave me a timeframe of when my car would be ready. I called during the timeframe given to me and he said he didn't get the part. His communication was poor and lacking throughout the experience and he was rude over the phone. I ended up switching to a different bodyshop and they found the part (brand new, too) and repaired it within about 10 days. If you want fast, quality service, don't go here. read more

Fast excellent service on my van, even during the holidays , they do great work here with attention to detail

Went in April 19th 2023 for a consultation on repair for my Jeep Grand Cherokee, was told they would email me the estimate since their printer wasn't working. Never received an email. Reached out again and got no reply. read more

Having had a great repair of my little Focus SVT some years ago, form a rear end collision, I once again needed a good body shop. The first place I thought of was Avenue Auto Body. I had unfortunately myself rear end a car, after they suddenly stopped for no apparent reason on a freeway off ramp. The results on my car this time, were even better than before (on the SVT). The replacement and repaired parts fit and the paint are exceptional, with the colour match being so good, you'd not be able to see that any part was new paint. It's exceptional. Steve and Brian, were my main contacts, with each being wonderful to work with. Brian, specifically, was ever communicative prior to the car being scheduled for repair. In fact he called me to offer me one of their cancellations, allowing me to save a few weeks of wait. From there on, he called regularly to give me updates, to the day I picked my baby up. I would absolutely recommend this business, if any of you are unfortunate to need such a service. read more

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Dear Avenue Auto Body, Thank you so much for saving my precious Infiniti G35. If it weren't for you, my car wouldn't be looking as fly as when I first got her. In fact, I think she shines even brighter since I've gotten her back. Karen, at the front desk, answered all my questions and calmed my nerves. When we were thinking of places to go, the owner, Steve Hornbeck, automatically came into my mom's head, even though he had worked on her car 15 years earlier. Really, you're a trustworthy body shop that provides excellent service. Hopefully, I won't need to take my baby back in any time soon. But if I do, at least I know she will come back to me looking as good as new and I'll get great service. With LOVE, Nicole read more

Steve and Brian are both so nice and helpful. I came here to get my Lexus door replaced after it was damaged and when I picked the car up, they had given me a complimentary car wash!!! Seriously made my day. read more

They did an AMAZING job fixing my rear bumper. I had been rear ended and needed some extra work done in addition to the damage from the accident. My car is my pride and joy, so I take very good care of it and I'm skeptical when it comes to people working on it. My paint is super hard to match due to the color and most of it is dull from a paint job I had done that was junk. Well, they matched it almost perfectly!!!! You can hardly tell the difference. Plus they had it done within 1 week. The employees are really nice and I can't say enough about how happy I am with the result. I will definitely go back for any body work I need in the future. Plus, they detailed the exterior to shine it up as best they could AND cleaned the interior!! Nothing like having a freshly clean car to drive when it's been worked on all week. read more

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I had to fight for a good taillight on my vehicle. They tried to replace my taillight with a used one that was scuffed, discolored, and chipped. I went to them because they are "guaranteed for life" with my insurance company. More like, low-balling everyone else with subpar parts to give the insurance company a reason to not pay their proper dues to you. Even when I went in for the new one after sending pointful messages to my agent, the guy looked at me and the light like he didn't see the problem. So... either they care more about the insurance companies, or they just don't see these details, and I'm not sure which is worse, but wow. Maybe be okay if I didn't actually like my car. read more

First time I had a vehicle repaired at Avenue there was guy named Henry that did amazing work, he had excellent customer service skills and went above and beyond to make sure the customer was happy. I was so pleased with my experience I gave State Farm tremendous feedback and it seemed as though StateFarm upgraded Avenue Autobody on their suggestion list of service centers. Without getting into details, a month after driving my vehicle into the Avenue auto body facility, The work still has not been completed and there is new damage to the dashboard on the interior, the battery is dead and the vehicle won't start. The vehicle is older but it has been running for 294,000 miles as a work van with no problems for the last 10 years. I don't know why they couldn't look under the dashboard without damaging it and I have no idea what's going on with the engine but this vehicle has started for me consistently for 10 years and now suddenly it does not start. As far as the bodywork goes, I am taking it somewhere else to be worked on. Unfortunately getting a quote from these guys has been painfully slow, phone calls are never answered, messages are not answered and the girl working at the front desk seems to have no clue what's going on. I don't even want to find out how the work is these days because the customer service has gone down the tubes. Henry is no longer with the company and I am certainly no longer with this company. read more

I needed to fix some scratches and minor dents to my Infiniti from a recent accident. From the first call I made to make the appointment, to the completion of the fix, customer service was excellent. The job, stellar. My car came out looking beautiful and I was pleasantly surprised they had even taken time to clean the car- Brian and team are amazing and I would recommend Avenue to anyone. FYI, they work with a Hertz nearby so if you need a pick up for a rental car, they can even help call them- you can leave your rental here too when you're done and picking up your finished vehicle (or, Hertz can drop you off too). Thank you Avenue--!! read more

I brought may car for body work and my experience was EXCELLENT! o There were no additional charges once the work was begun o They removed dents from my trunk lid at no cost o They has a crack rim inspected at no cost o They checked for loose plastic under the engine and installed fasteners at no cost. o The work was excellent o The work was on-time I certainly will refer any and all to Avenue Auto Body read more

I wouldn't recommend this body shop. They seem nice and confident when you first come in. However once they got my car they changed attitude. Bottom line is, nothing was done as they promised. They seemed too busy to remember what they wrote down when they first met you. Other people seemed to have good experiences here, but not me. 1. I got my rear bumper fixed. They tried twice to match the color, but it's still off. I appreciated their efforts but result isn't what I expected. 2. Estimated time was 2-3 days, they kept it for more than 7 business days. First time, they called me the day AFTER my car should've been ready. They said there was unexpected issue. Second time, they said color was too off and they wanna do it again. I would've gone to a different body shop or plan this job some other time if I knew it could take longer, and they weren't capable of matching colors. They do not seem to care how important due date is and how much rental car cost for their customers. I had to call and extend my rental car multiple times because of the extensions. 3. They said they'll take care of tiny scratches on the door but nothing was done about it. 4. They called the wrong rental car service so I had to take uber to my original rental car place. I have no idea how this happened when I told them I already got a rental with Hertz which is the closest location from their shop. 5. After getting my car back, AC has really bad ammonia smell. It's still there after 2 weeks.. Dealing with this place was a lot harder than I thought. I was looking for a professional body shop, this wasn't one of them. Hope my review helps. read more

i was involved in a hit and run accident in the beginning of November 2020. My insurance asked me to take it to one of their recommended auto body shops . i went there and was treated like a number . I live right around the corner from Avenue Auto Body , so i thought i give them a look. One of the best decisions Ive ever made . Brian and Steve are top notch with everything they do. Although my car took longer to repair ( the insurance company dropped the ball and the holidays didn't help) than i hoped for , Avenue Auto Body produced my car looking like brand new. I would give them ten stars if i could,, Check them out if you need body work done , you wont be disappointed Thanks again Brian and Steve !!!! read more

This shop is 100% amazing. I needed to get some paint buffed out for a lease return inspection in a hurry. Called same day, and Steve said to bring it by. I showed up and Ryan and his colleague immediately took care of it at no charge and just asked to keep them in mind if I ever got in an accident or needed body work. THAT is how you create Life Time Value for customers, and why these perfect 5 star reviews are completely deserved. Thank you Avenue Auto Body! I'll be recommending you to everyone. read more

They did an awesome job with my BMW. They kept me informed all along the way and fought for me to make sure that all the parts where new parts and that the car looked perfect! I highly recommend this place. read more

I backed my A-6 into my daughter's Elantra. Double ouch! Back to Israel at Avenue Auto Body, on The Avenue in Ventura. Both cars done in timely fashion, at a reasonable price. My wife not happy with husband's driving, but IMPRESSED with the work: Both cars looked BETTER than prior to the collision. I would like to say I will never be back, but if I need auto body work.... read more

Absolutely the best, hands down. Give these guys a try! I've gone to all the big collision centers in the area for various cars over the years and none even compare to these guys. Locally owned and do much better work than Prestige or Caliber. I'd trust these guys with a 57 Chevy or a 2016 Lambo. read more

My husband went there today after going to Prestige Auto Body shop to fix the bumper after brushing hard against some plant bushes in our driveway (Prestige quoted $850)...Avenue fixed it in 10 minutes and no charge! They did his Vette prior to selling it also ...good price on that one too! He's very impressed and we will make sure to recommend to friends!!! read more

I have been on a long vacation from yelping, but I had to come back to leave a little note on this hidden gem of the auto service industry right in my home town. Just like most of you poor things, I have been ripped off, cheated and disappointed by body shops everywhere over and over. So when I got a fender bender recently, I sighed and reluctantly started yelping for yet another body shop who most likely would rip me off yet another time on their yet another mediocre job. I was wrong. Boy, so wrong was I. We started our quote trek with the closest shop, which was Avenue. I met Brian there and he was right on the quote. When I asked him to include a thin scratch line on the paint overcoat which I probably got from a shopping cart, he goes, "Oh, I can fix that right now." And, Voilà, there it was! His quote was ready in 10 minutes and it was within the range I had hoped it would be in. We left for a few more quotes, but I already knew we had met our match. We were back at Avenue in 30 minutes and our car was in their hands. They promised to give me back the car in three days at the latest; I got a call it was ready the next afternoon. The job was perfect - our car was as good as new again. It even came back with a long-due cleaning, inside out! So this is our experience with Avenue. So efficient, friendly and professional, plus affordable. I join the rest of the yelpers in yelping, "Avenue Rocks!' read more

Unfortunately, My car was declared as a total loss, I couldn't get a chance to see how they work but I am pretty sure, if they would have gotten a chance to fix the car....they would have have been worked just fine.... Brian is the man there. He was really very helpful through out the whole insurance thing and everything.... Not only that, Since I was on vacation for a few days after my car was declared as a total loss, upon request, they kept my car in their auto body shop for additional 4 days without charging for a storage........ that was great.... These guys are very understanding and beating the complete industry standard.... I loved the way I was treated....even when I was upset with the decision and the insurance guys sluggish work... Totally Five star service and treatment.... read more

Avoid, avoid, avoid. I brought my car to Avenue Auto Body, following a neighbor's recommendation, to repaint my front bumper and repair rust damage to my car's quarter panel. Henry, the shop's manager assured me my car would look like new again after his staff completed their repair work, but he cautioned me the rust damage was not covered under warranty. It took more than 4 weeks before my car was ready to be picked-up. During this period, Henry reassured me his workers needed more time to complete the repair work. At first, the car looked like new, but after only 6 weeks, the car's quarter panel was showing signs of rust again. I brought the car back to Avenue and showed Henry blistering of the quarter panel's metal, which he explained the shop was not responsible for correcting. I tried to appeal to him that I understood the rust damage was not covered under warranty, but that 6 weeks after receiving my car back was an unreasonable amount of time for the problem to resurface. Henry refused to offer any compensation for my patience and dissatisfaction. Taking a closer look at my car's bumper, I realized the car was not sanded down before painting, which resulted in surface cracks appearing under the clear coat finish. After spending more than $2,000 at Avenue Auto Body, I brought my car to another body shop, where the owner explained the previous body shop (Avenue Auto Body) should have removed the section of damaged metal and replaced it with new metal and should have sealed the area under the quarter panel to prevent moisture and rust from building up again. If I was asked to give Avenue Auto Body grade letters, they would receive a D for customer service and an F for workmanship. read more

Avenue Auto Body - Body Shops Near Me - Redondo Beach, California

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