Sometimes bad things happen and your life feels upside down- like when the car you love gets damaged. My husband bought his "dream car" at 50 and while it was used, we still never imagined that we would own a convertible Mustang. Go figure it is like a magnet for bad drivers, so Caliber has been our go to shop for repairs. I'm never disappointed- they are polite and get the job done right the first time. We even got the car back quicker than promised which is awesome when you have to share a vehicle to get to work when one's in the shop. I'm absolutely a fan of this location even though it is further away from my home, it's always been worth the drive. I'm here for a second time in two years and again I'm impressed with the service and professionalism! Thanks so much to all the employees for helping get our life back to normal again and with ease. read more

We have Statefarm insurance and have taken our 2007 escalade to Caliber on La Cadena in Riverside three times for repairs over the last 2 years. This time my wife was driving on the freeway and a box flew out of a truck and hit the front of her car. She said it exploded with glass when she hit it so thought it may have been a box of glassware or something. Maybe a fish tank even. She was not able to get an appointment with the statefarm adjuster this time and after two days the escalade began dripping power steering fluid. By two more days in it was pouring power steering fluid. The final straw that caused my wife to just drop it off early was a coolant leak that developed and was dumping coolant on top of the motor. It was not safe to drive so she dropped it off voicing her concerns. After receiving an email that they were fixing the bumper and nothing else she called and spoke with Blake. Blake told her they had it on the lift running for four hours and never saw a drop from anywhere. We knew this couldn't be the case so I called the next day and spoke with Mike who told me he would relay the information to Blake and he would call us. After no call my wife had me call and talk to Blake and I specifically told him where the power steering leak was and he said that he would look at it. He also told me the "pink" dexcool appeared to be diluted and I informed him that I owned 14 vehicles most of which are GM and that dexcool is orange. He responded "pinkish orange". Dexcool is orange period and we hadn't been refilling it with water to nurse it along as his statement implied. Take a look at my profile picture. I have no need to nurse along a repair on a $32 coolant hose failure and then commit insurance fraud (a felony) to get it replaced on insurance's dime. It started leaking immediately after the accident and power steering line. No more calls and a text saying the vehicle was ready to be picked up. We go down and neither line is repaired and he tells me it is really old damage. Amazing how he was able to determine the age of a leak based on build up. I am surprised he didn't taste it in his "professional age diagnostic method". I have attached photos of the impact damage location and the leaking line. You can make your own determination as to whether a failure was possible from the impact or not. Then upon further inspection we had a broken fog light reinstalled they never fixed and they replaced the front license plate bracket without repainting it and both items had to be repaired after he told us no one saw the fog light. What did we break that in the parking lot before picking it up? Give me a break, shoddy work start to finish was the cause and nothing less. Long story short I replaced 3 different hoses in less than an hour for $176 and a lot of frustration. If I had had the bumper off it would have been a 5 minute job on the power steering line but for some reason Blake decided to make this a personal mission to make sure statefarm (who we pay $1000 a month to in premiums) that we were attempting insurance fraud on our vehicle. I would also like it noted when Blake sent Mike to deliver our car up the hill after repairing the fog light and paint it was delivered smoking and literally pouring coolant on the motor. It was completely unsafe to drive and we are lucky the motor block didn't crack from liquids being poured over it while hot. After speaking with my agent the process to dispute it was far too much hassle over an hour labor and $176 with our family car being down. My F450 threw an alternator this week and we couldn't afford the escalade being down any more. Terrible experience at Caliber and I would recommend any statefarm customers take their vehicles down to the dealership instead. Blake absolutely could have handled the situation differently even if the hoses wouldn't be covered. Implying I was lying about the damage and timeline was the main issue here. I don't need to financially do that and while yes we have an 07 escalade that has more to do with my kids age 1 and 4 trashing the vehicle than our ability to afford a new $90k escalade. Very disappointed in the level of service we received at Caliber and from Blake. read more

Caliber Collision - Impact site and leaking hose - Body Shops Near Me - Riverside, California

They did a great job on repairing my Kia. They had my car back to factory new in about 12 days. They even added door guards for me, Thanks Jerry & Crew! read more

Caliber Collision - Body Shops Near Me - Riverside, California

Great inviting environment very friendly receptionist I was greeted with a smile and just felt very at home thank you caliber for fixing my car read more

I had never been in a collision (the other driver was at fault) so I didn't really know the process. I called to make an appointment and Caliber Collision squeezed me in the same day. I had a million questions; Sarah was so patient, sweet and explained everything from the repairs to how they would take care of the car rental (rent a car enterprise) process for me. I dropped off my car and Sarah contacted the car rental place on my behalf. Although I had already scheduled a pickup at 1:30pm, the car rental place was going to take too long to pick me up (45+mins) so she drove me there herself! My car was in the shop for about 12 days (repairs got delayed due to 4th of July holiday). The wait was so worth it! They matched the color perfectly.!! It looks like nothing EVER happened and Jesse was extremely helpful when I picked up my car. I asked him questions regarding the lifetime warranty on the paint and he was more than happy to go into detail. I'm even thinking about getting a new front bumper and having caliber collision paint it for me. There is no doubt that they have excellent work ethics and AMAZING customer service. Would definitely recommend them! Thanks for the great experience! :) read more

Caliber Collision - Before and After!! Car looks great! Thanks Caliber Collision!! - Body Shops Near Me - Riverside, California

Caliber Collision off of La Cadena in Riverside did a fantastic job with my Honda accord touring! I just recently was hit head on and it was really damaged by the other vehicle! I just picked up my car and it definitely looks like brand new again! Staff was really friendly and helpful and they were able to get my car fixed in less than a week! I highly recommend them! read more

I brought my 2009 Acura MDX in because the bumper had fallen off cleanly after hitting a pole. As I have a long drive to the Bay Area soon, I wanted to make sure the bumper was secure and would not fall off during my lengthy drive. Weston was able to help me secure the bumper with his team, as well as fix my light free of charge. He was so kind and willing to help me throughout the whole process as I did not really know what to how to approach my car issues. Also, Kelly the front desk lady was one of the kindest people I have ever met. As I am a young student, we had a great conversation and she gave me great advice as I waited for my car to be done, and offered help and guidance within other parts of my life. Overall, the whole staff here was so kind and genuine people, and I recommend anyone come here as I will be a returning customer read more

Extremely happy with work performed. The staff was polite and professional and kept me updated with repair status twice a week! Originally was suppose to use a different Caliber shop, but they said repairs would be done earlier if I went with this location. Probably the best thing that could have happened! Don't hesitate to come to Caliber with your repair needs! read more

This place is trash poor customer service there paint jobs are a joke there where a lot of small holes on the paint. They left paint on my windows in side the door panels on the steering wheel... they couldn't even repair the rim they just repainted it.. read more

Caliber collision from the start took total care of me. Noe was an amazing service advisor. Took total care of me and kept me informed on the process. Completed before time and beyond, completely satisfied! The car was completed above and beyond my satisfaction. Tried to pick up car that was not cleaned yet. They wanted to clean and delivered my car before work. Beyond grateful and appreciative for businesses like Caliber Collision. read more

Had a fender bender and needed help fast. My car required some special part and Marcos was on it, got everything done quickly and it looks so good. Sarah in the front office kept me informed step by step. Can't say how much I appreciate your service. You're the best! read more

This place is the best we took our grey 4Runner there my name is Jimmy my wife liz got treated with the most respect and courteous from Jerry I think you guys do a good job I think you guys need to hire more people like Jerry and have Jerry train them he's a great guy on top of everything very communicative I like the service please have this gentleman train others in your company to be as nice and courteous as he is you guys did a good job he deserves a raise thank you for everything.. read more

I had a very positive experience with key vehicle here. Andy Vierra was very helpful and professional. Had my car finished in a timely manner and looking brand new. Will definitely be bringing back my vehicles for any future repairs read more

Best auto collision center I've ever been to. Marcos Macias Center Manager deserves a raise. They are on time and have amazing quality. Left out of theere very happy. read more

I accidentally backed into my friends car on our driveway. Caliber Collision was able to get rid of the dent using the PDR(Paintless Dental Removal) Method for only $100. They also were able to fix the paint on my car. They are super nice! read more

Recently was involved in an accident due to a drunk driver entering the freeway the wrong way. The damage wasn't horrible, but definitely needed to be repaired. Israel was my point of contact and kept in touch with me throughout the entire process which I was very grateful for. He was very thorough and caught some things my insurance inspection didn't initially catch and was able to get a supplemental completed. He also was able to give me my vehicle back before the completion date which was great. Thanks Israel for the speedy and thorough work, as well as great customer service. I would definitely use them again (but hoping not... and not in a bad way but car recks suck) Thanks Caliber :) read more

Caliber Collision and Geico did not properly repair my vehicle. This review is to document my experience and to put both companies on notice for any potential future liability. I will update my review once my vehicle is 100% repaired to the condition it was prior to the car accident. Until then, I will pursue legal action including small claims court AND criminal and civil negligence on the part of every person, manager, owner and company involved should this issue cause any bodily harm. On 09/19/2019 I was told to pick up my "completed" repair from Caliber Collision La Cadena Dr. Riverside. My small Chevy Spark was hit by an F250 loaded down with heavy machinery. The accident occurred on 09/10/2019 and was dropped off at Caliber Collision on 09/13/2019. After requesting a test drive I noticed that the previous issues that I had asked them to address were still present. I then informed them of this and they kept the vehicle for another five days. I was then told to pick up the vehicle because hey were not able to locate the source of the loud rattling noise and refused to look further blaming it on wear and tear. I bought my 2018 Spark brand new 18 months previously. I immediately called my Geico adjuster and he informed me that I would have to pick up my vehicle and I would have o take it to the dealer at my expense to verify that it was accident related. I picked up the vehicle on 09/24/2019 and the noise is louder and more prevalent than before and additionally it wobbles when veering to the left. The Caliber Adjuster was Drake Howard. The Geico Auto Adjuster was Jason Gerraughty. read more

Best experience I've ever had with a repair shop. I was expecting my car to be done in 3-4 days but it was done by the next day! 100% satisfied with the service. Fabian helped with my repairs and he did an excellent job, my bumper looks brand new! read more

Sent here by my insurance - AVOID THEM AT ALL COSTS!!! They have postponed the completion date 3 times due to staffing and have no ability to accurately predict a new date. The manager won't even come to the phone but makes someone named Jerry make excuses for him. AVOID THIS PLACE!!! read more

These review is solely based on the incompetence of the Caliber Collision administrative staff. My insurance company recommended Caliber Collision after being rear ended on my Mazda 6. Their technician workmanship on matching the paint was phenomenal. HOWEVER, aside from Sara at the front desk who is great! their customer service is mediocre. I was always the one calling Caliber Collision to get status updates on the vehicle progress. I call on a Friday morning and they advised my vehicle will be ready that afternoon. They didn't bother to inform me the day before in order to make arrangements. After agreeing to pickup my vehicle Friday afternoon, I called again to check in and they said the vehicle won't be ready.... At this point I'm agitated, but I remain calm. I advised them that I can come in on Monday, but they said they will have the vehicle ready saturday. I agreed and specifically told them that I will be picking up the vehicle Saturday at 10:30am. I arrive at Caliber Collision on Saturday at 10:30am sharp and the vehicle still isn't finished from detailing. It was done almost an hour later. I find out that saturday that the repair isn't finished. Caliber Collision didn't have the proper tow cap to install since the wrong part was received. I understand mistakes happen, but this discrepancy should have been discovered on Friday prior to even detailing the vehicle or confirming for pickup. They apologize for the inconvenience and advise they will call when the towing cap arrives. They call on Monday and advise the tow cap was delivered and that it is ready for pickup. I get off work and arrive at Caliber Collision only to find out the tow cap was given to another customer that also had a white Mazda 6. At this point I'm livid, I asked to speak with the manager and to my surprise the guy I was speaking was Marcos Macias the onsite manager. He offers to order the tow cap and deliver it to my house. This is not a resolution for wasting my time. At this point I have wasted my time calling of work to complete a repair that should have been done on Friday. This is my experience with the downtown branch, but I would recommend going to a different shop or a different Caliber Collision location. read more

Jerry did good work on my dads vehicle. Matches the color to the vehicle and fixed the dented bumper completely. My dad is very happy with the work that was done. He appreciated Marcos & Jerry's kindness through out the whole process. read more

Great work my car looks like new but I have to tell you the service was excellent. I received updates with the progress of the repairs. This is the second time I've had repairs done at Caliber and hopefully I won't have any more accidents but if I do I'll return to them for service read more

They were extremely kind and helpful. They took care of my car from start to finish and even gave me a ride home. My car was as good as new and sparkly clean when I arrived. Thank you! read more

Marcos, general manager, was super helpful and courteous in working with us to have our trunk door motor looked at. He explained simply the situation and committed to assisting us in ordering and replacing the part. We really appreciated the follow up calls to let us know our part was in and seeing when we would be able to come in for the replacement. Thank you so much for your attentive help during this time! read more

The wait for my vehicle to get service took no time. They actually had to get the insurance company to reach out to me because of some phone difficulties. For Jerry's professionalism and excellent customer service attributes. Caliber La Candena has over performed my expectations. Jerry assured me that my family would not go without missing infant doctor appointments or daily life activities due to my car in their caliber collision location. I do not review often, but Jerry's resilience and dedication to his quality of work and customer base need to be commended. They earned my business for life. If needed! Shout out to Sarah, Jerry's manager, and everyone who contributed to my finished product. Thank you! Blessings read more

Caliber Collision on E La Cadena in Riverside is the one I went to. Needed some body work front r 1/4 panel and bumper. Also Jerry asked if I wanted any other work done. Well I did have some scratches I wanted removed / fixed. Pick up my truck looked good. Well some scratches came back. Spoke with Mgr Marcos. He really took of the issue with my truck. When I picked it up it looked brand. I have been a loyal Caliber Collision customer for years. Thru all my vehicles this is the first time ever that I had to bring a vehicle back. This is why I keep coming back. Quality work at reasonable prices. Thanks Marcos read more

Yesterday a large object fell out of a truck on the 10 Freeway and hit the front of my car. When I got home and surveyed the damage to the grill and undercarriage of my car I assumed I would have to pay a small fortune to replace my front bumper. I went first to Caliber Collision to get an estimate. Jerry took a look at my car and showed me exactly what needed fixing. Within ten minutes Jerry had helped put my grill and undercarriage back to normal, and said there would be no charge. At the same time I observed another customer whose bumper needed help being given the same level of service, courtesy, and goodwill. This type of auto repair service is an exception...I will repeat this story often when others ask for recommendations. Thank you, Jerry, and Caliber Collision! read more

Caliber Collision literally rolled out the red carpet for me, the very courteous estimator by the name of Blake Krauss really went out of his way to make sure all my needs were accommodated and my vehicle was put back to perfection in a very short amount of time. I couldn't have asked for a better experience with a body shop. Thank you Blake Krauss & Caliber Collision. Sincerely, Max Decker read more

What amazing service! Dropped car off Monday and it was ready for pick up Tuesday night! I have a 2016 RX350 and was a bit concerned that paint wouldn't match but wow! You can't even tell I was hit! Everybody was super friendly too! I'm very impressed. read more

Caliber Collision - Body Shops Near Me - Riverside, California

Let me just start off with I am never one to complain, I'm quite patient when it comes to things like this and I work in customer service so I know some things are out of our control. I got in an accident the beginning of this month the front bumper took most of the impact. Take it in the following day so it can be fixed ASAP. I didn't have rental insurance so I'm currently carless and arranging rides where I can. Mind you my job has a high demand for traveling and attending events. We are close to three weeks out on the repair of my car. Last Tuesday I got a call that the dealer delayed a part so they'd get it by Friday start working on it by Monday and I'd have it by Tuesday. Great. Called yesterday and suddenly a little part is missing you would think when they inspected it they'd see what's missing and what's not. So they had a tech go out and get the part which is an hour away by the time they'd get it they'd work on it finish it up this morning. Great. Call this morning and a completely different rep said oh we actually got the bumper yesterday so we're working on installing that today should be ready by 4 if not tomorrow morning. Now I'm fuming!!!! First of all make sure your reps are all telling me the same shit not oh it's a little part no big, then the next day tell me it's the most important part. Worst experience I've had ANYWHERE! They also suck at following up or providing any updates, every time they say we'll call you, we'll keep you updated and I always end up calling instead because they don't call. Depending on how my repair comes out maybe they'll get an additional star. As of right now once I get my car I will never do business with them again nor recommend them to anyone I know. So I did end up receiving my car back on Friday. A week and a day after my promise date. Blake took it into his own hands to make sure I was taken care of and my issue was addressed in a very professional manner. When I saw my car everything I felt then went away. Although the experience throughout the process wasn't ideal I appreciate everything Blake did for me! read more

5 stars for Caliber Collision and Andy! Made the process of getting my car fixed fast and easy. Andy was super helpful. Thumbs up all the way read more

My experience with Caliber was great. I had a deep scratch on the front passenger door and minor scratches on the rear passenger door. You can't even tell it was ever scratched. The paint matched perfectly which before going to Caliber I was told would be difficult because the paint is metallic and I could possibly notice a shift in color. I dropped it off on a Friday morning and was told it would be by Wednesday or the following week but it was ready for me Tuesday afternoon. The staff was friendly and helpful especially the manager, Marcos. read more

I had a great experience with Calibier Collision on La Cadena drive in Riverside CA. They were responsive worked with my insurance company well and timely with getting repair work completed. ANDY V was my service advisor..He is the best. Ask for him if you get services there. I would rate them 10 plus stars if I could. Many thanks to Andy and Calibier Collision staff for an excellent experience. Nicolett F read more

I had such a great experience with Drake and Mike who helped me through the repair process. I couldn't have been more pleased with the service I received and the customer care. Thank you for being the calm after the storm. read more

Came in for an estimate on a paint job I needed done on my car and they were quick to attend me and get me the estimate in writing. 20 minutes, in and out, boom! read more

Horrible customer service, I had a simple question about the work on my car and because only the mechanic could answer it i had to wait for him until after his lunch. It was ridiculous because he went on lunch after I had asked and they still made me wait. Will NEVER be going back there, the car was dirty after the work. They could have at least cleaned it up. read more

Caliber Collision was very friendly and did a great job. They took care of everything and kept me informed during the process. My car was finished earlier then I expected and it looked great. Very happy with the experience. Thank you read more

We took our car in during the Covid19 quarantine and Jerry made everything so easy. Our car repair was done in two days, even though it was estimated to take five. They even delivered the car back to us at home. This is the second time we have used this location and we will continue to have this be our repair shop. read more

I called Caliber Collision last month after hitting something on the freeway in my BMW. From my initial phone conversation, to bringing my car in, to picking up my car, everyone that I spoke with was professional, knowledgeable, and friendly. My repairs were done quickly and my car actually looks better now than it did before my accident (new bumper and headlight with perfect matching paint job). The estimator was accurate and was able to predict what I needed right away. The manager and the girl at the front desk were also wonderful to work with. I loved that Enterprise Rent a Car was close and also easy to work with. I was updated during the entire process and will definitely be a repeat customer if anything else happens to my car. Thank you Caliber Collision! read more

From the very beginning I received unforgettable help from Caliber Collision on La Cadena. Daniel kept me posted via email every step of the way, they finished earlier than expected, and he even delivered my car to me when I was unable to pick it up! My car was spotlessly clean and shiny and smelled great which I wasn't expecting considering the kid-made pigsty I had in my backseat. I am thoroughly impressed and would highly recommend these auto collision experts based on the "caliber" of their customer oriented service! read more