Lame insurance job. The paint job looks decent and the customer service was A+ but they put the same damaged door handle back onto the door and places the body side molding misaligned. That flaw catches my eye everytime I look at the car. Th yea also never address my concern of the door function being compromised. Sometimes the automatic feature closes on me. I mentioned this several Times and it was not addressed. read more

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Thank you for the warranty work. An extra special thank you or kudos for Joel for going out of his way to make sure I got my car back to make it to another appointment. He and their team definitely went above and beyond. Thank you! read more

I was recently in an unfortunate accident and I went to Caliber Colision here in Riverside because my daughter had done so in the past with her car and she was extremely happy with their attention to detail and their overall service. I was first greeted by Clara the office administrator. This young lady ran the office like a well oiled machine and she did so with a perpetual smile on her face. I love this girls energy. I was then introduced to Daniel who's this locations General Manager. Daniel had a firm and friendly hand shake. I've worked with enough managers and I can spot a "fake it till I make it" type a mile away. Definitely not with this man. Everybody there said Daniel's an awesome Manager and for the brief interaction I had, I would have to agree. I then met Eric the guy who assesses the damage and submits his findings to your insurance company. Eric was (and still is) amazing. I showed up 5 minutes before closing and I was still treated like the first customer of the day. Eric even promised t get my claim submitted to my insurance company "The same day". I was surprised as ever when AAA called me the next day with the only sad news of the day. My car is being totaled. I read all the reviews and the majority vote tells all. I highly recommend this location. read more

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I recommend this specific location to everyone honestly. I took my car in to a different shop due to a rattling noise coming from my car. I was told a rock hit underneath my car causing damage to my catalytic converter, hence the rattling. I was quoted $3,500 but encouraged to go through my insurance. Which as we all know is a nightmare lol. I spent 2 weeks jumping through hoops trying to get this figured out. I called a couple shops but didn't feel comfortable until I called this location. Joel was incredibly helpful (as this is my first time filing a claim through my insurance) I knew after that initial call this was where I was going to bring my car. I got it towed in, and didn't hear back (due to my insurance not Caliber) I went in a day or so after getting it towed in and Joel & Clara immediately got the ball rolling. I filled out paperwork sent them the estimate and left. My car was done by the following day. I brought my rental in and they took care of that for me and I got my car back. Truthfully such a relief given the hoops I was jumping through with my insurance, thank you so much to everyone at Caliber for making this portion of my experience so stress free! read more

this is a second vehicle we are bringing to this location everything, customer service, the quality of the work, friendliness, timing everything was top 10. Erik helped to understand, explained every step. the car was in the very bad accident, it was fixed, It looks, and drives like a new car. we did not expected it, but we received our car before the deadline. the car was delivered to my address washed , shiny.i just don't have enough words to thank! read more

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Great Customer Service. When I changed my mind to not have the repairs done, they put it back together and did not charge me anything for the reassembly. read more

This is the first time I've had to ever fix my car and I want to say Thankyou to Joel for going out of his way. Joel got my car fixed way before estimated time and made sure to communicate every step of the way. The repairs were the perfect match to my car!! Thankyou Joel!! read more

I have used the Caliber Collision on 14th Street in Riverside for a couple of insurance repair jobs and always found the very helpful and honest. Today I found myself with a bumper issue caused by a low front end and high pylon. Took a chance and just stopped by. Spoke with Daniel in the office and after inspecting my bumper took it back to a technician who was able to secure the bumper in a matter of minutes. They were very nice (didn"t even charge me!) and I was on my way. I will always use this shop for any body work needed. Thanks to Dan and crew., Deb Lynch Riverside, CA read more

Daniel the General Manager and staff took great care of my car. Not ony did they do a geat job of repainting my bumper, Daniel went above and beyond to add air in all my tires! I highly recommend Caliber Collision for your auto repair work. read more

Im really satisfied with Caliber Collision here in 14th street, they really did an awesome job with my car. Ever since I got into an accident, I just don't feel right and decided to get it fixed. I made the right decision and chose this place because they got the job done and right on time! It looked like it never got hit or ill say it looks brand new!! A really big shout out to Eric who estimated my car! And Cisco who put all the parts together and made it happen! Also Emily who I have always been calling 24/7 and was never bothered by me! I appreciate all the team members who worked hard on my car, you guys are A1! read more

Caliber Collision - After - Body Shops Near Me - Riverside, California

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Took my car here after an accident for the insurance claim work. They were very good at communicating what was going on and even finished with my car ahead of schedule. Emily at the front desk was awesome. She went out of her way to accommodate my 2 toddlers when I came for pickup, even offering to put their favorite movie on so I could run out and transfer their car seats back into our vehicle. It's that kind of customer service that makes this place stand out. Also, when I got my car back the navigation was doing something funky. I brought the car back so that the manager Jessica could take a look and see if it was throwing any codes. Turns out the issue was unrelated but she was more than willing to help me figure it out and even offered to fix it if I ended up taking it to the dealer and determining it was something that Caliber did. It never got to that point but again, it's the customer service at this location that makes them stand out. I will definitely be taking my car back here (hopefully not soon) but if I ever need repairs again. Thank you. read more

Our car was recently hit when it was in a parking garage and the lady who hit it was kind enough to leave a note. This was where her insurance company sent us to get everything fixed. The whole process was very easy. The first interaction that my hubby had with the girl that answered the phone was very pleasant. We've had experiences before where people aren't very nice because they're technically dealing with the insurance company and we were the innocent bystanders who got the backlash. Happily we can say that did not happen this time. Everyone was very easy to work with, friendly, helpful, and knowledgeable. The work was completed within a few days(the front end got replaced and fixed). They did a beautiful job! Our car looks brand new again! Thank you Caliber! We know where we are coming the next time we need work done! read more

They got my car fixed really fast even on a holiday week they treat you like family and the work was amazing my car looked brand new

The people here are friendly and efficient. The price was comparable to other places I checked. Everything was completed in time and looks good as new. They also did all the communication with my insurance. Great job! read more

Was recently rear ended and due to previous claim here I made sure to request this location again. Not only is it super local the service provided is excellent. Isela, the woman at the front desk is super attentive, knowledgeable and patient. The repairs were done faster than original expected return day and the work done was beautiful. I particularly enjoyed being kept informed via SMS on every step of the way and that my car was washed which is always a plus! Thank you caliber collision for yet again another great experience. read more

Always take my car to Caliber. They always provide great customer service and quality repairs. Customer for life!!

We needed a quick check up on our car and Arnol Alvarez was such a great help. His customer service was amazing and he even helped us get quotes for future car fixes that we need to do. Thanks alot, Arnol!! read more

This review is to advise you about how fraudulent and unethical this body shop is. I would advise you to stay away. A couple of weeks ago our Kia was hit by a car that fled and after discussing with my insurance, I decided to go to Calliber given the location. After asking them to pick up the car, they took a week to call me back with a quote of ~$6.5K, a few days later I was called again with a new quote of ~$8.5K and yet they still stated there is no guarantee the price will not change again. Either they are very incompetent that they've had my car for two weeks and yet they are unable to assess and provide a comprehensive estimate or they realized I have insurance and are trying to continue to increase the cost to bill insurance and benefit from the sitiation. It is very unfortunate that this place tries to scam customers. I have been paying for a rental for the two weeks that my car sat in this place, for them to tell me that at this point they still cannot tell me how much they will charge, needless to say when they would even start the work? Yet, I am also being billed for the assessment! I understand I'd have to pay for their tow but despite the delay, and their lack of competency, I am expected to pay for basically nothing. Unfortunately, what Calliber is doing is wrong and abusive, I'm surprised they are still in business. I highly recommend for you to go somewhere else and don't waste your time coming here. read more

Caliber Collision - Body Shops Near Me - Riverside, California

Got some help with my Honda from Eric and Adrian, and they did a really good job with it. Im happy with their services. I for sure recommend this place read more

Once again I fond myself at Caliber Collision 14th Street. I came in for my Mustang last month and came back in this month for miscellaneous damages on my Nissan Sentra. Caliber 14th was able to fix my popped out bumper, replace my tires, mount and balance, and align my car all in one day. David is consistently kind and helpful as well as the service advisors, Amanda, Eric, and Arnol who are willing to assist me everytime i come in or call for any questions. The general manager Jessica is running a great team here and I recommend that EVERYBODY choose this as their trusted shop of choice for their repairs. read more

TRAGEDY STRIKES! February 2019 car purchase and a two story rain gutter falls on vehicle! I'm AAA customer so I called to get my vehicle repaired AAA has Caliber Collision on 14th Street in Riverside as a Perferred repair shop and I know why. Their front desk receptionist Elise (sp?) was so PLEASANT, personable and friendly. Eddie the crew leader and his crew of mechanics took GREAT care of my new car and the repairs are EPIC can't tell anything happened, Jana the manager oversees EVERYTHING and made me free I was a valuable customer. If you want a reliable, friendly, professional repair shop take it Only to CALIBER COLLISION, you won't regret it. read more

Caliber Collision - Body Shops Near Me - Riverside, California

Love Caliber. They always do great quality work and are fast. Always recommend them. I will never go anywhere else.

Had an appointment with Eduardo M Service Advisor. He took the time to explain to me everything involved if I had some work done as opposed to a much less expensive option. Eduardo also performed a little magic on the truck to take out some scratches with a rubbing compound. Honest and competent. I would highly recommend this business to all of my friends. read more

Let me just start by saying that as a single woman, I've been taken advantage of because I'm not familiar with all things automotive. I came here because I was referred by my insurance, AAA. Meeting with Kenny initially definitely began my great experience. Not only did he put me at ease but listened to my concerns and didn't brush me off or patronize me. Eddie was who looked after my repairs and he was friendly and kept me updated as to what they were doing. Not only was my car finished before they promised but they washed it inside and out. My car was handed to me in excellent condition. Wrecking our cars is a horrible experience but I'm so glad that I had the wonderful people at this location to help me through it. Btw even picking and dropping off my rental was a breeze. They dropped me off to Hertz location and I simply left my rental with them once my car was ready. read more

Caliber Collision - Gleaming better than new. - Body Shops Near Me - Riverside, California

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Great customer service and quality repair done right on my vehicle!! I would definitely recommend to friends and family!!! The office staff was friendly and the estimator kept me informed throughout the whole repairs. read more

Highly overpriced in their estimations for service needed. Compare prices with other places. I found other preparers prices were much more realistic. read more

Update: I got rear-ended just a week after getting my car back from Caliber for my initial claim for hitting an object in the road, and once again their service was unparalleled! I had pretty extensive damage to both the back and front of my car, but the staff at Caliber got it looking brand new again in just a few weeks. Can't thank them enough for all their help and their amazing customer service, especially Brian! read more

Caliber Collision - My 2015 Kia Optima after repairs and paint - Body Shops Near Me - Riverside, California

Very happy with everything. Eric, the AAA rep was super diligent and kept me informed during the entire process. I could not be happier. Thank you Eric and thank you for detailing my truck too! read more

***During COVID-19 Visit*** A rock hit the front part of my CRV and left some scratches on it that I obviously was not happy about. This was the place my insurance sent me to and their customer service is on point. The lady who works the front desk is very friendly and outgoing. Frank was my service advisor and kept me informed of what actions they would be taking. Eddie then notified me to explain the process and kept me well updated on the status of my vehicle. I brought it in this Monday and I already had it as of yesterday which was Wednesday. Thank you very much!!! read more

Had my vehicle taken in for repairs and windshield replacement was helped by the manager Adrian. He was wonderful and super helpful! Walked us through what needed to be done. Services It self was amazing and done super quickly! Car was done within a few days (sooner than we thought) 10/10 would bring my vehicles here. Windshield and hood look brand new! Thank you so much! Would absolutely recommend. read more

I totaled my Jeep last week and was completely heart broken over it. We spend so much time in our vehicles and become so attached to them. They are an extension of us. Brian has gone above and beyond to show compassion and understanding. He made sure I truly understood everything going on, wasn't frustrated that I called to check in and made sure I was taken care of. The cherry on top was I went to get pictures of my Jeep and say my goodbyes and I forgot my phone. I was planning on going back the next day to take pictures but decided it was too hard and so I didn't go. A few days later (today) I got an email from Brian emailing me the pictures I had planned on getting. WOW! I've got tears knowing there's kind people in the world who understand that something like saying goodbye to your car and having pictures means a lot to you. Thank you Brian! read more

Wow! My wife's car looks great! I highly recommend caliber. You can't even tell it was in an accident! My wife was freaking out because her car is only a year old and she was thinking it would never look the same again. It only took 4 days for them to repair it and you can't tell it was ever in an accident. The staff is very friendly and helpful as well. I don't know what they pay the manager "Kevin" but it's not enough! I have never met anyone with such outstanding customer service! He walked my wife and I through the whole process and even had us take the car back to repair a small scratch on the interior. He seemed genuinely concerned about us and our experience. I can't say enough good things. read more

My gf was recently in a car accident not at fault, her insurance told her to come to caliber collision so she went to this location. Gave her an estimate and she notified her insurance of the estimate. Then set up an appointment to fix her car. Only to come to find out that they aren't gonna fix it, because she had an aftermarket front bumper, headlight and wheels which they knew about ahead of time. But we're only looking to replace those parts with oem. They claimed that the brackets are different when it wasn't. And it wouldn't work etc but all they had to do was buy oem parts and put it on, they also said they couldn't paint the car pink they can't color match it. She told them it's ok just do the factory color which is white but they still refused. My mother also went here to get her oem spoiler repainted they did a terrible job. read more

Positives: great communication, clean work, they really try Negatives: we just had two SUVs repaired. Both cars were off by 1/8 to 1/16 in the back. We took both cars back and that was the best they could do read more

My car had body damage on both my passenger front and rear door. Caliber fixed the damage within a week and the paint looks brand new! Friendly and informative staff( daily text updates on my vehicle's progress) with a caring manager making you feel like family. Highly recommend for speedy, high quality and all around great service. read more

I backed over a pylon that caught on my bumper and ripped it off, and brought it to Caliber to replace the bumper and all the associated parts. All of the workers at this Caliber were so kind and helpful! The estimate was spot on, my car was ready much earlier than expected, and my car was even cleaned inside and out. I had moved the things I keep in my trunk into the backseat to help the shop workers gain access to it, and all those things were completely put back into the trunk! Caliber sent texts with updates every day and overall made my frustrating mistake a much easier repair process than I expected. And best of all, my bumper looks incredible! Better than it looked before I ripped it off. I can't say enough about how kind everyone is at this shop. I highly, highly recommend. read more

The team at Caliber Collision we're able to get my car back on the road quickly and looking brand new! I was devastated when someone hit my car early September, but throughout the entire process I found myself confident the repairs were getting done properly. (Side note; I've had my car back for about a week now, was too busy driving around my pretty ride again ) I consider myself a petrolhead and friends know me for my peculiar love for my vehicles. Although the car will never be absolutely 100% perfect to my eye, I am completely thrilled with the work that was done at Caliber Collision. My car was towed to their shop and I was contacted by a gentleman named Josue who took care of my estimates and explained thoroughly the repairs that were to be done. Josue even contacted me a few times with any changes or updates and always kept me in the loop while they were progressing through the repairs. Alyssa at the front desk was knowledgeable and politely helped when I called in. She quickly got me in contact with anyone I needed and always made sure all my questions were answered. Alyssa had my paperwork ready to go, making the pick up a breeze. I was able to meet Victor, who handled the reassembly and body work to correct the twisted metal that was my front end. Despite the blow my car took to the right side, Victor was able to line up all the panels and make the repairs under the hood look like they came straight from the factory. This is the toughest challenge, in my opinion, for any collision shop. Upon picking up my car, I was stoked to see the paint was exactly matched to factory original which was done by a man named Edgar. Before the accident, I had tiny paint chips scattered throughout my hood from acceleration. These folks went above and beyond and even filled the chips and resprayed the hood!! I literally thought they just replaced it Carlos, the manager, also made a friendly appearance to make sure I was happy and comfortable with how the car came out and helped with any last touches. Seriously great customer service here! Thanks Caliber Collision, your team really helped turn my worst nightmare into just a minor inconvenience. Amazing work, I'll be returning for a few dings to be repaired and certainly referring anyone I know if they are needing your services! read more

Caliber Collision - Like it never even happened! Very clean work - Body Shops Near Me - Riverside, California

They made my car look brand new ,they stretched the money they got and fix d everything.Ee have used them many times and will use them in the future. read more

If I could give 10 stars I would. I was in an accident august 28th 2015. It was a minor rear end Collison. I took my car to a shop closer to home and they royally screwed it up. My insurance made me take it back to them and they still didn't fix it right. Finally my insurance said I could take it to caliber. It should of been the only shop my car was in! They quickly found the remaining issues and did a couple things to make my car exactly right when I picked it up. It was only in there a couple days!!!! I'm never taking the chance of having 2 months without my car again. Caliber will be my one and only shop from here out. Denise, the receptionist is super sweet and friendly and George will be my go to guy from here on out. I was so happy I kept hugging him because I knew my nightmare was over. I almost cried ( that could be pregnancy hormones but still!!!) I was thrilled. Don't risk your car to anyone else. Take it to caliber. Seriously these guys are the best! (I used to use a caliber in San Diego and I loved them just as much!!!) read more

Caliber Collision - The finished job from caliber. I'm so in love with their work - Body Shops Near Me - Riverside, California

Awesome team and extremely trustworthy. Fixed my entire car door in 2.5 days and received follow up calls, texts and emails everyday. Hopefully I'll never have to come back again but if something happens, I will definitely have work done here. I worked with Eddie to get an estimate an received Grade A customer service. Alyssa at the front desk is very knowledgeable and helpful too! Also thanks for cleaning my car and fixing my speakers ;) Would definitely recommend!! read more