I backed over a pylon that caught on my bumper and ripped it off, and brought it to Caliber to replace the bumper and all the associated parts. All of the workers at this Caliber were so kind and helpful! The estimate was spot on, my car was ready much earlier than expected, and my car was even cleaned inside and out. I had moved the things I keep in my trunk into the backseat to help the shop workers gain access to it, and all those things were completely put back into the trunk! Caliber sent texts with updates every day and overall made my frustrating mistake a much easier repair process than I expected. And best of all, my bumper looks incredible! Better than it looked before I ripped it off. I can't say enough about how kind everyone is at this shop. I highly, highly recommend. read more

Awesome team and extremely trustworthy. Fixed my entire car door in 2.5 days and received follow up calls, texts and emails everyday. Hopefully I'll never have to come back again but if something happens, I will definitely have work done here. I worked with Eddie to get an estimate an received Grade A customer service. Alyssa at the front desk is very knowledgeable and helpful too! Also thanks for cleaning my car and fixing my speakers ;) Would definitely recommend!! read more

I got into a nasty accident and as a result, the front end of my car was pretty messed up. I went to a handful of shops to get an estimate but Brian was the only one to ask if I was ok before getting into any details about the fix. He was upfront about everything, punctual, and over-delivered ahead of delivery. I felt very comfortable leaving my car at Caliber Collision and knew it was in good hands. As long as I am in Riverside, I will be coming here for my car fixes. Thanks Brian!! read more

Love love love caliber returning customer my car was done so fast everything turned out so good let me know how everything was daily jessica my service advisor was wonderful awesome customer service and will send anyone I know and will always come back here read more

Was rear ended and this is where the insurance sent me. My car drove out of there like it was never in an accident, they finished faster than they estimated, AND they vacuumed the inside of my car. Love love love them. read more

Had a accident and this shop was suggested by AAA. I was not waiting long to get the paperwork done, get a rental and let them to do their magic. I was updated on Tues and Thurs of the progress throughout the duration of repairs. I was told 8-10 working days and I was ok with that. Well 5 days later my car was fixed, detailed and ready for pickup. They took care of everything including filling up tires, washing the car and making sure everything was explained before I left the shop. 5 stars is not high enough for this kind of service. Hopefully I will not need them again, but if I do, I am happy to know they take care of each customer like they were the only one in the world. Keep up the good work and many thanks for your work ethic. read more

We were heading to Arizona one afternoon and things were not running smoothly. Our drivers window would not go up and it was HOT. We tried to suck it up and drive with the AC blasting, but our seats are leather and we were all a sweaty mess. We came in for a broken window; they fixed it so fast, and they didn't charge us which changed our attitudes for the trip. A huge blessing thank you very much :) read more

Amber and all the ladies here are incredible. No one wants to need collision services, but if it happens to you, this is the place to come. My car was more badly damaged than we initially thought, but they constantly communicated with me and walked me through the process. They even had the nicest gentleman drive me home. I won't go anywhere else after meeting the Woodcrest Caliber Collision team! read more

My wife was involved in a rear end collision in her van a couple weeks ago. After a great experience I had at a Caliber Collision in Orange County a few years back in my truck, I decided to try this Caliber Collision on 14th St. this time. I was not disappointed! Once the at fault driver's insurance approved everything I got it into this shop, and I am so glad I did. First I met Alyssa, this super sweet, attentive, and beautiful girl at the front desk. She walked me through everything, arranged to get me into a rental at a nearby Enterprise, and kept me up to date with how the repairs were coming along and when I could expect to pick it up. Eddie (not as cute, but efficient) also kept me informed of the process, got me a quote for other repairs and was overall a cool dude. Picked up my ol lady's van today and it was immaculate. It was a speedy job, and the work is impeccable. Their customer service is on point, and now I know who to go to out here in Riverside for future work if the need arises again. I also will recommend them to everyone if they are looking for a great local repair shop. Thanks again to you guys and your team. Signed One Happy Customer read more

Never thought I'd be so thrilled to write a review for an auto repair shop until now. I am Extremely satisfied with my experience here thanks to all the friendly and professional staff- especially Ricky!! Highly recommend!! They made everything so easy, hassle-free. In addition, my car came out looking absolutely great like if it never happened! You can tell they really pay attention to detail. The outside is flawless and the inside as well. And everything was fixed at a timely manner. They maintained excellent communication with me as well. 10/10 all around. Thank you so much Caliber Collision! Double thumbs up. read more

When my car was hit 2 weeks ago, I basically had the choice to get it repaired at any auto body shop I wanted. I decided to go with Caliber Collison because it was literally down the street from my house. I definitely don't regret it. Everyone was very professional and the communication with the customer was A-1. They kept me updated with the whole process every step of the way from the moment I dropped my car off to the moment I pick it up. The scratch on my left side is basically nonexistent and I'm pretty sure they cleaned my car for me too. Alyssa in the front was always so helpful and positive as well. I always had great vibes whenever I showed up. Definitely recommend! read more

Took my car for repairs and Isel helped me out from the beginning. I was kept informed the entire time and i really appreciate Isel's great help. Isel was really customer oriented and kind. Eddie, the service advisor, was the one giving me the repair quote. He is fair and efficient. He ordered all my parts and checked the repair process everyday to get my vehicle done as quickly as possible. I would introduce this facility to my friends if they need help on repairing their cars. read more

Unfortunately I recently had a rear ended car accident, but thank god I found this place I can trust also so close to my work. The crew are super helpful and made everything super easy for me. Especially Fernando, his outstanding customer service truly has made a difference. Thank you so much, my car looks brand new again! read more

Just wow! What great service I have received from this shop. They have kept me informed throughout the entire process!! My truck looks great too! The team at Caliber 14th St. has really gone above and beyond their call of duty. From Josue, who worked with my insurance company, to Luigi and Edgar who fixed and painted my car. They even sent a young man named Adam to deliver the car!! These guys are the real deal! Thank you Caliber!!" read more

Someone backed into my passenger side, badly denting the door and part of the fender and crushing my mirror. Caliber made my experience quick and painless and the door, mirror and fender were good as new when I got my car back. A special thank you to Maria for keeping me posted every step of the way read more

My son had a collision with another vehicle. He went to see Josue and he assured that the car is in good condition for an 8-hour drive back to Norcal. He also said that the car would be ready in 3 business days. Sure enough he delivered his promise. My son went back to Caliber Collision this time because he had a very positive experience the first time he was here in May 2018. Moreover, Elsie took the time and asked her supervisor as to where we can dump the broken bumper from the last accident. Without Elsie's willingness to help we would not be able to have a clean garage. Kudos to Caliber Collision 14th Street office! read more

Dropped of my car late June , they said it would be a couple of weeks , after that they change the date 4 different times , finally done Aug 27 . Poor communication, did it follow up with me . Over all bad experience . read more

The 14th Street Caliber Collision in Riverside is a non-nonsense automobile accident repair shop. Appointments were readily available and easy to schedule. The office staff is very polite and professional. The work performed was as quoted and was accomplished in a relatively short time (4 days). I would definitely recommend getting your vehicle repaired here if this shop is listed on your insurance (it most likely is). read more

Great service! The lady at the front desk is very nice and friendly. Edgar provided me good advice regarding body parts I needed fixing and my car looked great afterwards (damage from being rear ended). When I asked about scratch and dent that I wasn't sure were a result of the repairs, Edgar buffed out the scratch and fixed the dent without any second guesses. As a young female car owner, I appreciated their services! read more

I had the best experience here ! George was wonderful ! The communication we had was the best I could ever had. The work on my car was perfect and they worked with my insurance company (USAA) so quickly. I highly recommend this place of business. And the girl in the front office was very friendly also. read more

I have been to this location twice and Brian helped me both times. He is very professional, friendly and helpful. I love this company so much everyone is always so amazing and efficient. They go above and beyond for their customers! Thank you to Brian and also Isel for exceptional customer service! read more

What can I say, they did an awesome job on my car and went above and beyond...they even painted over some sun damage that wasn't part of the damaged area along with cleaning out my headlights...the staff is awesome Alyssa at the front desk will make you feel welcome she is very friendly and Eddy is an honest person who told me everything I needed to know....awesome awesome place. read more

These guys are awesome great customer service! Ex:called earlier today to ask about welding something on my truck these guys were very honest and told me that they couldn't do it for insurance and safety reasons Carlos and Eddie referred me to another spot, they didn't have to do that but they do. I'm definitely going to be back when I do need paint or body work done. read more

I came to Calliper to get an estimate for a small scrape on the side of my Honda CR-V. Miguel was kind enough not only to rub out the major portion of the scrape at no charge, but also to advise me about people who could help with detailing of the car. His helpful service was above and beyond anything that I would have expected. I highly recommend this business to anyone needed car repair. read more

Entire front bumper came off and a plastic part was in contact with the asphalt. Towed the car here, thinking I was gonna spend a couple hundred bucks to reattach the bumper and fix anything else that may be necessary. The front desk personnel were extremely nice and considerate of my dilemma (especially Alyssa). Was told I'd be called to receive an estimate and to give them confirmation to fix the car, but after waiting the whole day I was the one to call them (twice). That's only a minor nuisance. The big screw-over was the actual estimate hitting over $2K of repairs/finishes of parts other than my bumper. Based on their estimate, if I calculate solely on just the bumper repairs that were absolutely needed to get my car back on the street, I'd have spent $500-700. My hood was fine, my fender was fine, I didn't care about the grille.. yet these and other unnecessary items (paint, polishing, tint color) were on the estimate. I specifically said I just wanted work on the front bumper to get the car to drive safely (or legally for that matter). Also, whoever gave me the estimate over the phone seemed to have no sympathy for my situation. Of course I was extremely hesitant and shocked at the price point, but in response, the guy was like "yep you can pick your car up in the morning if you don't want the repairs." I didn't go through with the repair. No doubt that if they did said work on the car, it'd be of great quality. But my experience was sour and a waste of time (and tow/uber money). I felt like they just wanted to maximize the amount of $ they could make from my situation. read more

First time being in a car accident. Decided to take my vehicle with Caliber Collision auto shop, corner of 14th and Park Avenue. The receptionist was friendly. My vehicle was taken in, left at the body shop. Originally told be ready within a week. A week turned into three months. Burden to me to be without a vehicle for three months plus, making car payments for a vehicle that is sitting at a shop. Had to car pool with a co- worker. The great thing about that was I have a great friend/ co- worker that help me to get to and from work. I had to constantly get rides for my children to and from school. Because of their incompetent, unorganized and unreliable customer/client service. Getting my vehicle fixed and return was a headache, struggle. Within 3 months plus , vehicle I would think I would have it return in excellent condition like new. Bumpers not aligned properly, took it back. Body technician came out and just pump it and stated that's all it needed. My vehicle tail light gets fill with water, when it rains or gets car wash. I took it in again stated yes it was their fault and mistake. I been getting the run around, states the left tail light was order and be in within a week. I honesty so over it been dealing with the same lie for a while. I would not take refer anyone to this auto shop. Unprofessional, Unreliable and not an honest, truth worthy technicians if you are a lady. I had to be out without a vehicle, struggling to and from work along with my children to and from school. Paying a car payment, insurance for a vehicle not using. After all assuming car would be return and topnotch conditions. I know decide will need to pay for my own tail light and if their haven't had any electrical problem. Their very quick to charge and get paid for work that supposed was done to your vehicle. But was not taken care off. Please, especially if you are a lady ...DO NOT TAKE YOUR VEHICLE TO THIS AUTO SHOP. read more

I was rear ended at a stop light, my bumper was completely destroyed along with the frame being bent and the trunk not closing anymore. This shop really took Care of me from the moment I walked in the receptionist was very helpful and sweet I couldn't thank her enough for communicating and basically holding my hand through the whole process. If you've never been in an accident before this whole process can be pretty intimidating but despite the stress this shop was very professional Bryan really made me feel comfortable and he went above and beyond. I can't thank them enough; they left my car just like new the paint was blended well, my sensors worked just like before, and my trunk finally closed. read more

It never crossed my mind that I would be back at Caliber and giving them a great review. I was completely surprised when the regional manager called me the day after my issue. He did not make excuses, he simply said I'm sorry this happened, this is not what Caliber is about and we would like the opportunity to correct our mistake. I agreed and they went WAY above and beyond anything I would have asked for without me having to ask for anything. I don't ever recall having a business go to such lengths to correct a mistake. I can say Caliber takes customer service very serious and they have again earned my trust and I would take my car to them again in a heartbeat. The repair work they did was great. read more

Caliber successfully repaired the bumper on my Ford Edge. The quality of their repair was above satisfactory. Sadly, caliber failed to order an additional part for my vehicle extending the expected complete time. Fortunately, caliber impressed me with personally picking up the missing part to accomplish the expected time frame. For the inconvenience, caliber replaced my filter, installed new windshield wipers, and filled my gas tank!!! I give them an 11 rating! read more

Okay by far the best customer service I have had in a very long time!! The entire staff was great, always kept me in the loop about the progress on my car and everyone was super friendly! On top of all that greatness they were able to finish my car wwaaaaayyy before the projected completion date!! I have to thank Lugi for putting his gears into motion to help complete my car work before this holiday weekend! :) Def recommend this caliber collision!! You guys were freaking awesome!!!! read more

Caliber on 14th St. is the best body shop in the Inland Empire! Carlos and his team, make clients a priority and go above and beyond to be helpful. I could not be happier with the service. read more

Absolutely amazing SERVICE! The team over here at the 14th street location is top notch. First, let's remember they didn't break or damage our car, they are just trying to help. It's a hard job they have because auto body work isn't always cheap and they have the hard job of giving us the bad news of cost to repair. What I can say about Kevin and his staff is that they understand that I wasn't excited spending money on fixing my car but it is necessary so they worked really hard to get my costs down to only what I really needed. I appreciated that they had options for me and tried to make the most economical one work, but sadly I have an old car and it just needed the entire new part. The quick fix wasn't possible. I appreciate that they walked me through everything, they even took me out to the shop and showed me the irreversible damage and how they were fixing it. They not only helped me but taught me something about my car. Additionally they were speedy!! I'm a sales rep and if I'm not on the road not making money. I had an estimate (which took 15 mins) and then the part was ordered and delivered in just a few days and they made sure to work around my schedule!! Within a weeks time me and my car were back out on the road selling! I will forever use 14th Caliber Collision as my body shop of choice and I highly recommend you do too!! read more

I was very pleased with the service provided. Josue was super helpful and knowledgeable, and it was clear my car was in good hands!

If i could I'd give more stars to Caliber Collision. I first came in after my car was struck by another vehicle on my way home. From the very beginning the staff was welcoming and reassuring. I had the crazy misfortune of then having two other vehicles, one a rental, and the other my prized Toyota Tacoma that i thought I'd have forever get hit and deemed a total loss by my insurance company. Despite all of the stress these accidents caused, the staff at Caliber, particular Josue and Alyssa, were amazing. Josue checked in on me routinely while i was waiting on my insurance company and was trying to help me in any way that he could. They all went above and beyond and for these reasons, ill be a lifetime return customer for any auto body repairs i might need in the future. No one likes to deal with the stresses caused my a car accident, but knowing you have people like the staff at Caliber to help you and get your vehicles back on the road again makes all the difference. I couldn't be more appreciative! read more

Wow! I have used this body shop before, and I have always been very pleased, but this morning I was blown away. One rainy day, my driver's side rearview mirror had an unfortunate encounter with an empty garbage can and was left dangling. I took my car to Caliber, hoping they could fix, instead of replace, my mirror, since my car is 11 years old. And they did! Not only that, there was no charge! Thank you! I am a happy woman. read more

This place rocks they fixed my x5 bmw like new and before the time the told it would be ready bryan was awesome kept me informed the entire time thank you so for a great job ...sue t read more