Everyone is complaining about the wait and how long it took , I rather them do the job right and that's what they did they made my car look like the day I drove it off the lot thank you guys Donna your team is absolutely amazing. I'm impressed thank you so much Ps . Thank you Donna for being patient with me and keeping me updated read more

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Amazing service and works well with insurance company, even after all the work was done they provided lifetime warranty on the work they did. Really happy since they left my car looking like nothing ever happened to it :) thank you for the work you did on restoring my car and matching the paint! 10/10 would recommend read more

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My car was hit while parked at work. The insurance company referred this location as one on their list I could select from. I'm so happy they did. From the moment I filed my claim and hung up with the insurance company, Donna called to schedule an appointment for me to drop off my car. She was beyond friendly and understanding over the phone. The entire experience from start to finish was pleasant because of the lovely ladies in the office. Donna and Amanda were so friendly and always had a smile on their faces. From making sure I knew what rental company to select to ensuring I had text updates along the way, I couldn't have asked for a better experience. They worked on my car and got everything thing done in within 4 business days!!!! I couldn't believe it when they called and said my car was ready. When I picked my car up it was spotless and sparkling! The cleanest it has ever been! They did an amazing job replacing the bumper and color matching the color of my car. I highly recommend this location. read more

Inland Empire Collision - The damage to my car. - Body Shops Near Me - Riverside, California

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Very happy on the repair they did on the bumper of my car. Very good communication and fast. They even had the car washed after. Great service read more

Headed here for an estimate on my vehicle. I was very clear from the beginning I would pay out of pocket and not through insurance. The guy who was supposed to assist with assessing the damages and make the estimate was John, who apparently is the owner which is quite ironic considering he was both condescending and rude. I'm not sure if it was because he thought I wouldn't be able to afford any additional costs or because he felt I wouldn't get the repairs done with him that he refused to provide an estimate saying prior damages were going to open up a can of worms. I had no problem paying for anything else that would come up but he said he wouldn't provide an estimate because I already had one and to go with them, this is after I explained a different collision center had no issue giving me an estimate on the damages even with the prior repairs or damages. If he doesn't work outside of insurance they could've told me from the start and I wouldn't have wasted my time waiting around just to be met with this unprofessional attitude. I called them up and to my surprise he's actually the owner. Seems to me he didn't want to take the time to give a proper estimate or he simply isn't capable and felt this was out of his league which is understandable since he couldn't give a clear or direct answer as to why he isn't capable of providing an estimate. The rest of the staff was great and respectful, something John should learn from. read more

my car looks brand new. Great customer service with frequent updates and open communication. Amanda was amazing. I'm very grateful my car was serviced here, 10/10 would recommend. read more

Very great service and communication in the time promised! Highly recommend this shop!!

I got into a hit and run. A coworker of mine recommended Inland Empire Collision to me and I gotta say, excellent costumer service. Everyone was so nice and welcoming, asked if I was okay after the accident, and were super efficient in communicating any updates I needed to know. My car was ready in about 10 business days and it looks brand new! Shout out to Amanda and Santiago. They are both rock stars! read more

Inland Empire Collision did an excellent job repairing the damage to the rear-end of my 2012 Mazda Miata. Amanda updated me regularly and worked well with my insurance company (Allstate). The repair was done a week before the estimated date. Woohoo! Hopefully, I won't need any more repairs for a long time, but if you find yourself facing this challenging circumstance, I recommend Inland Empire Collision. They will take good care of you. read more

My name is Angela and I had my 2000 Mercedes repaired after a collision with Inland Empire Collision the work they did was great I have no complaints they did break a piece on my bumper and they repaired it but they also broke my arm rest and they refused to fix it their excuse was how do we know it wasn't broken when it came in every single thing on my car works it might be 18 years old but it looks like new money John the owner and Brad the manager refuse to believe that their company could break anyting do not take your car to this place at all for any reason I ask them over and over again I even tried to compromise with them per the insurance company to scratch the labor and we split the cost to fix my armrest they refuse do not take your car to this place whatsoever read more

Inland Empire Collision - Does this look like a car that is 18 years old that is Miss used and abused no - Body Shops Near Me - Riverside, California

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Thank you to Crystal, Santiago, and the boss man John for taking care of my car. Very friendly, understanding, and relatable. Your needs will be met with this team of workers. Always a gamble when getting work done by shops, but the Inland Empire Collision team got my Dodge Charger looking like it came straight off the lot. Even detailed it, which was a pleasant surprise! Thank you guys, hope I never need to come back, but if I do I'll be bringing it back here! read more

Having your car wrecked, can be a traumatic experience to say the least, on the other hand, having a team of highly trained professionals helping you every step of the way with the repairs, is a relief !!! The staff at IEC is always professional, friendly, knowledgeable and willing to help in anyway they can. I have counted on IEC for several years. I wouldn't take my car anywhere else. Keith read more

I have used Inland Empire Collision loyally for over 15 years. Donna is the MVP there and really helps make having your car in the shop not so bad. Brad got my car going and back on the road faster than promised. I know there are a lot of other amazing people that work there and they all make this business run smoothly. I will remain a loyal customer and strongly recommend IEC for any body work you require. read more

Inland Empire Collision - Body Shops Near Me - Riverside, California

I have been a customer of this shop for probably over 10 years. I will say that I jave not always been extremely satisfied with their customer service but I cam tell you it has certainly improved. Their repair services have always been of great quality and I can tell that they have made changes to improve their customer service. I recently took my vehicle in for repairs because I was rear ended. I can't tell you enough how happy I was with the services provided. The customer servoce provided by Omar and the rest of the team was great. I received an estimate quickly, they worked with my insurance and I also received updates at least twice a week regarding the status of my vehicle. I definitely recommend this shop to others. read more

I had a great experience with this shop. I want to give a big thanks to Omar and his team for doing a wonderful job on my Jeep. Omar made sure to communicate with me daily/every other day to give me updates on my car. He handled all the paperwork with the insurance which made it such an easy process. One thing that made this shop stand out for me was the good customer service. Originally, my car was fixed in November 2020 and at the beginning of February 2021, my car's check engine light came on. I called Omar to share my concern and he immediately said to bring in the car. They did a full diagnostic the next day and since the problem was on the side of where I got hit, they replaced the new part. Again they handled all the paperwork with the insurance. I definitely recommend this shop to anyone. Thank you to Omar and his team!! Santiago the manager has done a wonderful job with his employess! read more

Impressed. Very impressed and extremely satisfied. Inland Empire Collision did a super job repairing my car. I needed moderate body work and a repaint on the passenger rear door and fender area of my 2017 BMW. The estimate was fair and the repair and repaint was estimated to take 5 working days. Inland Empire Collision kept me informed of where my car was in the process, and I was more than a little pleased when they called to tell me my car was done early!! Wonderful and amazing. Since this was not an insurance repair, I was paying out-of-pocket for the rental and the repair so being able to return the rental early and save some money was appreciated. The bodywork was masterful and the blending of paint and clear coat was perfect. You couldn't tell what was repaired or where it was repaired. Inland Empire Collision's customer service was top-notch too. Their intake process was smooth and when it came time to pick up my car, the paperwork was ready and I was in and out of there quickly. Everyone was nice, cheerful and cared about making their customers comfortable and happy. In this day and age, it's nice to encounter a business that cares about delivering a good customer experience. I recommend Inland Empire Collision to anyone. read more

I went into their shop yesterday to get something fixed on my car that the dealership would do! I called ahead and talked to Brad. He said to bring it it!! I brought it in and he fixed it for me in about 5 minutes! So happy with his customer service! I highly recommend them and will be referring customers in the future! read more

Got my Mini Cooper back after only being in the shop 2 days! They repaired the bumper and fog light, didn't have to replace it and it looks good as new! Super quick turn around and they saved me a TON of money! read more

Great job, matching the paint my car looks good as new. They did a great job making sure the new parts were matched to the original ones... and ordered OEM parts instead of crappy aftermarket parts that my dumb ass insurance company's claim adjuster initially wanted. read more

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I crashed my motorcycle today and needed help adjusting my gear lever, as it got bent badly. I stopped by Inland Empire Collision and everybody was super friendly and offered help right away. Drake came our with all the tools and helped putting the gear lever back in place in no time. He was very kind and refused to charge me for the service. read more

This shop is the only body shop that I will ever go to or refer to friends. They have worked on 2 of my cars and the work is immaculate! Their attention to detail and pride in their work shows. The customer service is outstanding. Wish I could give them 10 stars! read more

I took it to another shop that was trash. But the minute my car was taken to Inland Empire they took very good care of my car and made sure to update me with every detail that was made to my car. Omar was on top of my insurance and any problem. I totally recommend that shop. read more

My taillight bulb was out. Went straight in and the guy was super welcoming and helpful. Was in and out within 10 minutes. Will be going here from now on. read more

I have the pleasure of getting my car fixed by Omar and his team of experts. Not only were they very professional and nice, he kept me informed throughout the whole process. And to top it off, he even buffed out some paint that was on my car from an accident that had nothing to do with what my car was there for. Thank you so much and I recommend this business to anyone who is looking for car repair. read more

This is the shop that AAA uses for repairs and estimates in the City of Riverside. I had to use this shop a few times as they are a AAA Direct Repair Center. I used them to replace my bumper and to collect estimates on damage to my car. Getting in a accident is not very fun when it comes to the paperwork and getting the work done. In my first visit, they replaced my bumper to my Toyota Camry with a turnaround time of three days. In this visit, it actually took them about one day to complete the work which was a very quick turnaround time. Paint matched well with the entire car. In my second visit, I had to get estimates of damage after being rear ended on my Toyota RAV4 for AAA. After assessing the damage, they advised me on this visit that I should not do my repairs with them since the payment will come out of my deductible and will make the process of getting me reimbursed from the other end will be more complicated since it is a different insurance provider on the other end. I was told that my best option was to have the insurance on the other end estimate and repair my car since they were at fault. I value businesses that don't push to make profit and rather advise the customers on their best options. The only downside I had to deal with was the option to pay, as you should be prepared to pay with cash and avoid using credit or debit cards due to a 4% surcharge. I am not too sure if they took personal checks either. That was the only hassle I had when it came to payment of repairs. read more

I was having a very difficulty getting ahold of Zurich Insurance. Their organization is terrible. The staff at Inland Empire Collision pursued then agrressively and got my car fixed despite them. They did excellent work. I'd recommend this shop to anyone looking for excellent work and excellent staff. They got my car fixed days ahead of schedule as well. read more

These folks did a great job on the repair of our SUV. They went above and beyond, not only fixing the damage, but cleaning and detailing a few other elements of the vehicle so that everything matched and looked terrific. Terrific communications throughout the process, keeping us apprised both by phone and online of the status and timetable of the repairs. Very satisfied with both the service and customer service. Would highly recommend. read more

Simply amazing customer service!! Second time here.. Top notch!!! Great work and fast service.. Would highly recommend!!

Unfortunately I was sandwiched in between two vehicles because the person behind me was on her damn cell phone. I was able to see her in my rearview mirror and saw that she was plowing toward me. Needless to say her insurance company (they accepted liability) recommended this shop for the repairs. I was told by this shop's representative that I would get a new back bumper because the old one was completely damaged. Come to find out that a year down the line when I was rear ended and that back bumper was cracked and damaged, the auto body men were able to determine that I was given a used bumper (there was a red used bumper placed into my orange vehicle). I don't know if this was to cut corners but I assume that the insurance was charged for a new bumper but a used one was placed on my vehicle. No complaints about the customer service. No complaints about the turnaround time. But I do not wish to conduct business here, ever. read more

The whole process was smooth, from the estimate through completion. They did a great job, body work and paint looked terrific and perfectly matched the rest of my car. The staff was friendly and I would recommend them to anyone. read more

Truck parts to spare tire removal missing. I went to check on it and they told me the guy who worked on my truck was at lunch and they would get back to me. When they did they told me nothing was found. They also mention the guy who worked on my truck didn't work there? Wait I thought they told me he was at lunch? Lies? I will never take any of my 3 vehicles back. read more

5 stars! Wish I would have taken a before/after picture. I had bumped into a pole parking and it left my truck bumper with a 5 diameter paint chip. Took them two days because they were busy, when I received my truck you could never tell it had fresh paint on it. Super clean job and professional!! Kinda pricey, 280$ to paint it but they went out of their way to armor all my tires, fill them up with air, cleaned the dirt off..etc. great job and hassle free! Definitely recommend. read more

It took them another extra week to finish my car due to mismatch paint job. After driving my car home I realized the sensors to the side not working. I had to bring it back another day and wait almost 2 hours In the waiting area to fix it. When I asked if I could use their WIFi to check my email and kill some time, the front desk girl refused me coldly. I won't use them in future. To be fair they did good body job. read more

Great place. Professional and honest. Goes out of their way to help. I would highly recommend them.

this place does good paint work but with collision repair I wouldn't recommend it I was i rear ended and my car looks good but the frame is still crooked I thought they would fix that but they didn't so I give them a one star because they took longer than expected and it wasn't cheap read more

Very bad service. They ruined items on our vehicle. I talked to the owner and he said he was not going to fix them. Horrible customer service!!!!!! read more

Once again I was back at Inland Empire Collision . They've done big jobs for me , but this time it was a small but tricky repair . My new car was three weeks old and the dealer kept giving me excuses why they couldn't fix it .. Too busy , no painter etc. John and the crew gladly took my car in right away . In 3 days I had my car back and it was perfect ! The dealership had no interest in helping me , but Inland Empire Collision proved they have the best customer service ! The color matching was fantastic . If you are ever in need of auto body repair and paint , this is the place to go .. 5 stars !! Thanks to everyone , Doug read more