After getting in my first automotive altercation (rear-ended on 35W), I visited three different auto body repair shops to estimate the damage to my bumper and paint work. Those first three shops were on recommendation from the guy who hit me, a very anxious man who had never been in an accident before and was trying to handle things sans insurance. After all three body shops said that the repair would cost more than the dude could afford out of pocket, I was tired, frustrated, and feeling ambivalent about having my car done at the places I had visited. I got the recommendation for Lehman's from a friend who said that he and his brother both had good experiences at two of their seven locations (the Downtown and Savage locations only do auto body repair, but they will shuttle your car to one of their other locations if you also need service and maintenance). The people at Lehman's Garage provided prompt, personable, and professional service. I was impressed with the service I received; there's clearly a focus on customer service. The administrative assistant was friendly and competent. Jim, the person handling my repair, was accessible by email and phone and called me when my repair was finished. Best of all, he had the awesomest Minnesota accent! I also like how you can sign up to check on the status of your repair on their website, complete with pictures of the progress. One suggestion would be to make the website a little more secure; anyone can access the photos to your repair and there may be identifiable information like license plate numbers in the photos. In the end, I was happy with the repair and paint job. Granted, I know very little about cars, but it looked good to me! Would I recommend Lehman's? Oh yah, you becha! read more

Horrible experience with this body shop. Lehman's Downtown was on the list of approved body shops from my insurer, so I expected good treatment. But I had to bring my car in to them for estimates twice and, after three weeks, they still hadn't written up an estimate for repair. Nor did they ever contact me, even though they had my email and cellphone number. I finally had to have my insurer call them and confirm they hadn't done anything even when, twice, they'd told me they'd upload an estimate within a few hours. After wasting three weeks with Lehman's Downtown, I went to another bodyshop, which did an estimate in 40 minutes and immediately uploaded the figures to my insurer. I heard back from my insurer three hours later. So I wouldn't go to Lehman's Downtown unless you have a high tolerance for delay, poor communication, and getting the run-around. I usually don't leave negative reviews, but I chose Lehman's Downtown partly based on the positive feedback on Yelp, so I thought it was important for people to know they don't always live up to that praise. read more

I brought my car here for an insurance repair. No problems except that when I received my car, the leather backseats were ruined, covered with grease stains that I could not get out. To be fair, i did not notice this until much later so I never bothered to complain about it and see what they would do. The downtown location was convenient for me which is why I chose it, but in the future I will try another. read more

I'm another satsified Lehamans customer! After my 'run-in', my insurance agent gave me three recommendations, but thanks to our beloved Yelp, none of the recommended shops had enough good reviews for me to even bother with. While I was reading, I noticed "Lehaman's Garage" and their positive reviews and decided to check them out after work. I stopped in just before close and was able to get a quote within minutes. Jill was very helpful and I trusted her opinion on complete replacement of my bumper. I was thrilled that she said the repair would only take a day! If you work or live DT, its conveniently located near HCMC, so after I dropped the car off, I hiked it into work and did the same at the end of day. They also work directly with most insurance companies so you don't have to contact back and forth for claims. I will definitely recommend them to anyone who needs auto body work. read more

They have had my moms car for over a month and keep changing their reason for the delay and finally fixing it once a for all- they have not been keeping her in the loop- she has to call them to get updates and the cost of the repair has gone from $900 to just over $7k now. Shady UPDATE: my mom finally got her car back after almost two months (they never offered updates to her she always had to pull information from them). Her car is still not right and her dash alerts are all out if whack- she brought it back in and they 'fixed it' but no- they didn't. They took advantage of her probably due to her little knowledge about cars- however- this car has only 20k on it so there is no reason for them to treat it like an old beater. She is going to report them to her insurance and car dealer so that they will no longer recommend them as this has been a nightmare. read more

The repair work is excellent. The car looks good as new. However, when I picked up the vehicle, the estimator proceeded to tell me how the technician literally, did not want to perform the repair. The service manager had to tell him to do it anyway. My car has a factory subwoofer and amplifier in the trunk. The technician had to remove these to gain access to the damaged fender, which the person was reluctant to perform. This does not instill confidence in me that Lehman's technician thought about refusing to perform the job. Now I'm left wondering if I'll have rattles or problems with my subwoofer in the future, if the technician did not really know what he or she was doing. The estimator stated that the job took longer than was orignally estimated due to the removal of the subwoofer. The shop did not charge me for the additional labor, but nonetheless made it a point to let me know this. If the "estimator" under-bid the job because more labor time was needed than anticipated, that's not my problem. The fact that this job wasn't as profitable as the business wanted is irrelevant to me. Whining is not good customer service. Update: As I suspected, my subwoofer now rattles when music is playing. It is not a blown speaker either, as I have had an audio expert check, it was not remounted correctly. Will have to have dealership make repair, which is not cheap. read more

I live and work downtown and needed some minor work done on my car. I can be fussy if things don't go well but there was no need to even think about getting worked up with the downtown Lehman's Garage. Starting with Mike Anderson everyone is very personable and professional. And they care about doing a good job! If you need some work done on your auto and if you either live or work in downtown Minneapolis make sure you check these folks out. read more

My car was worked on for over a month. They did not communicate with me the progress and kept pushing back the day it was going to be done. Next time I will go somewhere else. read more

I have used these guys for several years and several cars, and I continue to be delighted with their customer service and the quality of their work. I just picked my car up after a substantial repair to the rear of the car, which turned out to be more complicated than it appeared. Lehmans did a fine job of coordinating with the insurance company for the guy who rear-ended me, and also with Enterprise, which provided me with a loaner. They kept in touch regularly about the progress of the job, and the quality appears to be excellent. I have often recommended them, and will continue to do so. Mike, in particular, provides excellent customer service and communication. I am enormously surprised by the couple of bad reviews, because they are certainly not consistent with my experience. read more

I scheduled an appointment for 7:45 in the morning on my way to work. By the time I arrived in the smallest parking lot in the world with no parking space for my car, I walked up to the front desk and they mentioned they had no recollection of my appointment. This is despite the fact that I made the appointment on the phone with what appeared to be the owner or manager the day before. They said they can look at my car but that it would be a 30 minute wait and I had to get to work. So they never service my car and they lost a customer for life read more

I have used this place in the past but the last two times I wanted to get an estimate, I was told I needed an appointment even though the sign says "no appointment needed" and they won't do appointments after 4 even though they are open until 530. Going elsewhere. read more

These guys have my recommendation. Being female, I was hesitant of walking into a mechanic on my own. Their prices are very fair, and when I asked if they could accelerate my repair because I was going to be out of town, they delivered. Pleasantly surprised with the Customer service and honesty that Lehman's provides. read more

Exemplary customer service. Very accommodating when I was unable to pick up the car within 24 hours of completion of services. Did excellent work on fixing my car. read more

I wish that I could leave 0 stars, but I cannot. Never have I been treated this poorly by someone that didn't even get my business. I'll post the exact email, verbatim, for all to read...please note that I requested a quote online, submitted pictures, was told those weren't good enough, then asked for a general ESTIMATE, never heard back, and when I reached out again, here's what I was sent back.. "We do advertise that service, and I followed up with an email explaining that I am unable by the photos provided ; to furnish an estimate that would be accurate. I can write you an estimate from the photos, but I can expect from the tone of your response to my response , that if you scheduled the repairs based on the estimate provided by the photos - and the amount drastically changed from the estimate given by the photos provided, that there would be dissatisfaction there. I am trying, though inconvenient to your schedule to provide an accurate estimate, so that when you do schedule for repairs , any changes could have the opportunity to be addressed preemptively through discussion. We are also booked with appointments, and those do take precedence over walk-in or online estimates. If you are already thinking of taking your business elsewhere, and we haven't had a chance to meet - do you feel that I would still be able to satisfy your needs once the repairs are completed? This is just a question that arises, as my goal is to provide an excellent experience from start to finish. " read more

Took my truck in for a little body repair and to replace the carpet in the rear where there was some damage. Roof repair was fine. Carpet was replaced but it didn't match the rest of the carpet - and no one told me in advance that it wouldn't match, or called to ask if I wanted to review the color carpet that was going to be used before it was installed. Furthermore, the work took much longer than I originally was led to believe it would. I won't be going back. read more

I just got my car repaired from Lehman's Downtown. The entire process was fast and hassle free. Kevin was very helpful and kept me updated on my repairs. He arranged for a rental car to be there for me and everything was smooth. They would have been done with my car sooner, except for the holiday. Overall they not only restored the look of my car they also restored my sense of pride in ownership of my vehicle. To recap: the appraisal process was fast, the customer service was astounding and, most importantly, the finished product was amazing. I could not even tell that the SUV had crashed into my car. I would recommend Lehmans to friends and strangers. read more

You ever have a moment in your life where you just feel like one bad thing after another keeps happening? Well this is exactly what I experiencing and Brian Van Dyke (General Manager) took one look at me and took care of everything on the same day. The lot was full and they had a million jobs, but out of his and his team's hearts - they helped me. They offered me cookies and Gatorade and even got me to laugh. I was overwhelmed with gratitude and will reccomend this business over and over. From the front desk to the back of the shop - they were all nothing short of amazing. Thank you Lehman's!!! read more

I work downtown and decided to try out Lehman's as I was shopping around after damaging one of my rear doors by driving it into a concrete pillar. After dealing with shadey auto body place after another I stopped into Lehman's expecting the same deal. Jeff who assessed the damages was really great - he told me right away what he estimated the damages to cost. He just seemed really genuine and wasn't trying to get more money out of me. Ed was great ! He gave me really good advice about whether to make/not make an insurance claim. While the others encouraged it so they could charge more, Ed was honest and told me that even though my premium would not go up it could hurt me to have it on my record. All the employees at Lehman's were SO NICE. It was fun to just to go there and talk to everyone that worked there. I give them two thumbs up and would recommend them! To top off the excellent service I got, when I got my car back not only was the outside nice and clean but the inside of my car had been vacuumed and cleaned. I was very satisfied! :) read more