The team at LeMettry's is great! We brought our vehicle here for repair after a collision 3+ years ago. One of the sensor panels they replaced just started to come loose recently. We stopped in to get an estimate today, but Greg and his team just fixed the panel in 10 minutes at no additional charge. read more

Brought in my car after an unsecured dumpster rolled into the side of it and their manager Greg did a great job cleaning it up and taking care of the dents, looks brand new! read more

I had some minor paint work that needed to be done on the passenger door and long scratch down to the metal with a dent on the driver front fender of my 2017 Mazda 6. I got several estimates, and even though LaMettry's was not the cheapest it seemed the most professional and was close to the cheapest--which was important since I was not going through insurance. The estimate process itself was very quick, professional and clear. I brought the car in on a Wednesday and got it back the next Tuesday and the work was beautifully done. My car is a red tri-color that the other places I got estimates from said was very difficult to paint evenly. They nailed it--and the final bill was right inline with the estimate. I definitely recommend bringing any work you need done here! Thanks a million!! read more

Can't say enough about LaMettry's. I needed to have a door replaced and brought my car in there. They did an excellent job, and kept me informed on the progress of my car. I am thoroughly pleased with the job they did, and would use them again if I had another problem. read more

Tried to do an online estimate but was told to come in to get a precise estimate. Made an appointment, my wife arrived on time and was ignored for 35 minutes while the staff had a meeting and then other customers were helped. Owner was parked in front of the estimation bay. Really gave the impression of a dysfunctional family owned business. There are lots of other collision repair shops, I plan to use one of them. read more

After getting rear ended, LaMettry's worked with us, the insurance companies and the rental car to get us back to square one. They were great about keeping us up to date with the repair process and helped make things easy for us while the car was in the shop. Great work! read more

Very poor communication from drop off to pick up. Inquired multiple times on an update status. Left multiple phone numbers to be reached at with ladies at front desk. Over the two weeks my car was being serviced, I did not hear from them once. The last time I called, I was told that my car had been done. When I picked up my car they told me they must of had the wrong number, however on the printed invoice it was stated correctly. Hmmm? If you value honestly and customer service, would look at taking your car elsewhere. Can't speak yet on the quality of work, however would note poor customer service and communication throughout my service. read more

I was rear ended on the highway and the damage was quite extensive. I was stressed and couldn't imagine anything worse to deal with! LaMettrys Auto was SO HELPFUL, SO KIND, SO KNOWLEDGEABLE, and SO ACCOMMODATING, that my stress and worry vanished with the first interaction. I'm so grateful that when catastrophe strikes there are people who still value customer service and make my experience not only stress free, but actually enjoyable. Thank you, THANK YOU, to the Lamettry family, Randy and Linda, and the whole service team for taking this stressed out teacher and making her feel so at ease! I HIGHLY recommend LaMettrys Auto for any car work you may need. So many locations too!! read more

Greg and his Richfield team did a fantastic job on repairing my smashed front end CRV. Sheila was very welcoming and helpful at the front desk, Mike called me twice a week for over three weeks with detailed updates, and Venisha was so professional and friendly as she finished up our transaction and sent me home with my beautiful renovated car. Can't say enough for the customer care values there. And it shows in every single person working there. Beyond the excellent service I received, it's so great to see on their website the multiple ways that Lamettreys gives back every year to the community. Top notch all around!! Lor L. read more

Before the sun rose on National Ice Cream Day (July 20th), some jerk-face drove around Minneapolis and used hefty soccer ball-sized rocks to smash the front windshields of black Honda Civics. Mine was not spared... Not only did the glass look like a drunk frat boy had cannonballed into it, but also (I believe) the weapon of mass destruction (rock) rolled off the window and scratched and dented the hood on its way down to the ground. Needless to say, the damage on my car left it inoperable, and if I ever find who did this, that person will receive a Timberland roundhouse kick or Rising Dragon Uppercut (http://bit.ly/1rQJCSl) to the face by yours truly. Several hours later, I called the Minneapolis Police (who did nothing) and my insurance agent. My insurance agent and I met up a couple days later, and one of the first questions she asked was, "Have you ever gotten body work on your car? If so, where?" The first business that populated in my mind was LaMettry's, since I used them about a year ago when some crappy person scratched my car backing out in my apartment's parking lot. #donthavethebestluck4real Within a couple hours, my Civic was toed to LaMettry's Richfield-Bloomington location. My ride sat in the shop for eight days, and during that time, several communication breakdowns occurred: -One day, I had two different people call me within a four-hour period telling me the same news. -When I called each day and asked when my car would be finished, a representative would tell me a different date and time. -There was never a mention of the deductible that I had to pay. -One time, I was transferred to five different people to answer one question. The person that ended up answering my question happened to be the first person that transferred me. #ridiculous Not to mention, when I arrived in the lobby and approached the receptionists, today, one of them made eye contact with me, then quickly looked away and decided to call someone on the phone to discuss a personal issue. Rude. Thankfully, the other receptionist was kind enough to help me. So you're probably thinking, how is this a four-star review? After the receptionist fetched another staff member, he showed me out to my car. And when I saw my car, it seemed like all of the minor annoyances fled my mind. The work on my ride was Heath-Ledger's-acting-in-The-Dark-Knight immaculate: -My spanking new window didn't have a speck of dust on it and beautifully glimmered in the sun. I wanted to hug it so bad! But, it's too wide and that's just weird. -Regarding the bodywork, the staff removed ALL of the dents and scratches from my hood. -The new paint blended very well into the rest of my car. -I also learned that all damage exceeding $5000 (ouch) receive a complimentary shampooing. I appreciated that. *** Despite the frustrating communication breakdown and rude receptionist, I still trust LaMettry's. It's kind of like focusing on the irritating characteristics of your girlfriend, but forgetting that she makes a mean fried rice and watches football with you. I hope that 1) there isn't a next time and 2) if there is, they can improve their communication by being more transparent about the status of my car. All in all, I recommend that you get any auto glass or body work done at LaMettry's. read more

Had my vehicle in for rear driver side bumper repair. They fixed the damage, however left multiple defects in the paint. I returned the vehicle for warranty repair of the defects. I had appointment for 2pm Tuesday, they didn't pull my bumper off until Thursday. They caused MORE damage and refuse to replace the damaged part, even though i have photo evidence there was no damage. They have zero customer service, no quality assurance and don't care if they damage property. DO NOT TAKE YOUR VEHICLE HERE or you will be sorry! read more

These guys are the best! I've used them twice in the past for repairs on my Acura after being rear ended - the work was timely and flawless. More recently I stopped in after noticing some mystery paint/scratches on my side door, and they kindly buffed most of it off saving me an expensive paint job. Would not hesitate to recommend to others! read more

This place is great and honest. I came here this morning to fix a slight body problem with my Prius after I hit the curb yesterday. Was a minor issue but my mechanic, Grandview Tire & Auto, recommended I take it to this shop, so I did. They fixed it in 5 minutes for free. Thank you for making my Friday by fixing a stressful issue for free! You guys rock! read more

My experience with LaMettry's was excellent. They were very helpful when I dropped off the car, maintained frequent communication updates and were again very helpful when I picked it up. The repair work looks beautiful. They worked directly with my Insurance Co so I didn't have to do anything. I recommend LaMettry's for any repair work your car needs. I hope I never need them again, but if I do, I'll go back to them! read more

I Love my car when it was finished getting fixed Greg was so nice and Mike kept me updated him and Dylan and James the General Manager is amazing. When I picked up my car it looked brand new Loved it will never ever go anyone else the Technician that repaired my vehicle name was Jeff thank you young man for such a wonderful job I will only come there and refer family and friends to this Wonderful Repair Shop thank you Lamettry's you all Rock read more

First off, I have to say they did a good job on the repairs. I cannot take that away from them. To my untrained eyes, this looks like a factory new rear bumper! But that is not why I'm writing this review. This is the second occasion I've used LaMettry's at this location. This is the second time the repair has taken longer (much, much longer) than anticipated. My Ford Edge was rear ended (while I was stopped). Not enough to set air bags off, but enough to leave a mark. I brought it to LeMettry's for a look see. They said it looked like a 3 day job and they could get me in about 2 weeks from that point...they did warn that they really wouldn't know until they "got in there". After two weeks I got the car in there. 3 days later, I got a message that it would take a few more days. I inquired why and got the response via text "there was additional damage when we got it disassembled, but to be honest even with that we're just behind on it." This complicated our vacation plans which meant finding other ways to get where we were going. 3 days later (week 1 has gone by), got another message it was nearing completion (while I was on vacation). Then...a day later, another delay was texted to me. They apologized and offered to have my car waiting in my driveway when I returned (after week 2 had passed). Great! That is more than acceptable! However this did not happen. Got another message delaying it a few days...then another...then another. Today, after 3 weeks it was finally finished. Yes, they did get me a loner to drive in the week after we returned from vacation. But you may know that changing car seats for kids 4 times is not fun (from car 1 to rental 1 to rental 2 on vaca to rental 3 upon return to original vehicle). The manager did call me (after I requested he do so) and admit that they had not kept me in the loop properly for the delay. He explained why the delays happened, and it made sense, but it wasn't communicated well during the 3 weeks it took. Remember...they estimated 3 days (then 5...then 7...then 14...then, then, then) and I had to wait 2 weeks for this opportunity to get into the shop. I stayed as positive and patient as I could when talking with them (I did express my disappointment via vm at one point). At some point I would expect someone to say "how can we make this better". To which I had a response ready. They didn't offer this, so now I express my disappointment this way. For this reason, I suggest you look elsewhere for such service. Perhaps after their business drops off some...they will adhere to their word, offer proper consideration and have more time for their clients. read more

My damaged car got towed to LaMettry's. Greg handle the phone calls and paperwork. He advised me some about how the insurance process works and was stellar in his concern and expertise. read more

LaMettry's Richfield - I had a small paint job for them respraying my bumper that was chipped and sandblasted from the area road construction debris. I was told this would take 1 day or possible 2. After 2 days, I hadn't heard anything from them and so I called. The front desk staff Shiela was very rude on the phone: She started to talk to someone else in the office while I was on the line. Then she put me on hold. When she returned to the call she told me the car had just been painted that afternoon. As soon as I started to speak, she talked over me very loud and would not let me talk. I wanted to ask when the car would be done since it was talking a bit longer. Shiela hung up ... Then the manager Mike got on the line. I explained what happened. I said: "I think it's reasonable to ask a simple question about how long the car will be needed without being interrupted." He agreed. I picked up the car the next day. Shiela apologized, but then made a bunch of excuses stating: "I didn't hang up on you." Very odd, unhelpful and rude. The new paint was average, with a bunch of areas that are not smooth and show paint globs or cracks. Not impressed by the staff or the work. I have used them twice before and I expected much better. read more

LaMettry's Collision Inc - Body Shops Near Me - Richfield, Minnesota

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Great service. Car was ready on time. Staff was courteous and professional. A pleasant experience for an unfortunate mishap.

Horrible customer service. Went to the Richfield location for an estimate and was told they would email me the estimate that afternoon. Received the estimate and was told if I wanted to go ahead with the work to let him know and he would get the part ordered. That's when things went bad. Replied right away that I wanted to go ahead with the work and then never could get a response from him again. Sent several emails with little or no response. If there was a response it was maybe one word if he even decided to reply at all. Took my business elsewhere! Was a repeat customer but not any longer. Went somewhere cheaper and who got the work done in a week! read more

I have about a 6 inch small crease on my door that I wanted to get an estimate for. Went there because they said they do paintless dent repair. I wanted to see if the cost to have the dent repaired was less than my $500 deductible. First thing I was asked when I went through the door was who is your insurance company? Then an associate came out and looked at the door. First he said he could probably fix it at about 80 perfect. I was ok with that. I said give me the price. Then he took a picture of the dent and brought it inside and apparently showed someone the dent. Came back out and said he was told that the dent couldn't be fixed by paintless dent repair and it would cost $1,200.00. Uh huh, sounds like an insurance gouge to me. read more

I had several large scratches on my car from a parking garage pole. The Audi dealership recommended LaMettry's so I stopped by for a quote. I told them that the car had a lot of milage so I wasn't going to invest too much money into the repair, but that I still wanted to try to cover the spot since it was on my front bumper. Mike understood and said he'd first try to buff out what he could. 15 minutes later and you could barely tell and when I asked the price he said free of charge because he had already had the buffer out. I would definitely recommend this location because based on my experience they are very honest, kind, and know what they are doing. read more

Super friendly & honest employees. He fixed what I came there for on the spot, no charge. Was there probably 20min. Certainly going back.

They have had our car for almost a month. The owner had to go to the maplewood location to make sure it got done that week and we are still waiting till monday. The lack of customer service, car service, and general accountability is crazy here. Other people's insurance companies reimbursing people for using them. We had to tell not to bother with the windshield cause they have not even started it after 3 weeks. What a crap business read more

The bodywork was okay, but they keep sending me text messages and the work was done weeks ago. Surveys and feedback requests. All I wanted was some bodywork done, not to be pestered constantly through my phone. If you use them, do not give them any more contact information than the bare minimum or they'll annoy you too. They also finished a day layer than promised and the final bill was $800 above the estimate. I recommend you avoid these people. Thank goodness my deductible is low. read more

First class job! Eli was my contact. He was very helpful from start to finish. He followed thru on things. When ins co.requested info for the estimate he got right on it Unlike Sears automotive who acted like they were doing me a favor by giving me an estimate. Small scratch on new bmw but it required a lot of work to have a flawless outcome. They were able to do the job for $200 less than their estimate! Very friendly and helpful office staff. Hats off to Randy who was able to get job done for less money. I am 68 and have experienced a lot of good things as well as bad when it comes to doing the "right thing". Lamettreys is a "right thing" business. read more

I had a wheel that needed to be repaired. I had scheduled a rental car that was to be delivered at 9am...but at 9:30am there was no rental insight (the rental company was overbooked, and was way behind.) I needed to get to work, and I asked if the repair could be done while I waited. Robin and Becca worked to make it happen, and in 1-1/2 hours I was out the door with my wheel repaired! Even though the rental car company was not LaMettry's fault, Robin and Becca took ownership and treated me with urgency and care (even let me borrow a desk to work while I waited). Thank you!! I would recommend this place...what unparalleled customer service. read more

After being rear ended we brought our vehicle here for repairs. Everyone was very professional and the quality of work was outstanding. They communicated everything clearly and timely - would good back again! read more

I had minor damage after a parking lot incident with my Honda CRV. I brought it in to Lamettry's thinking "Maybe I don't need to file a claim or get this completely repaired". James the site manager, spent quite a lot of time taking a look at it. He explained to me exactly what was going on. He told me what could be repaired and what didn't necessarily need to be repaired if I wanted to save some money. He also gave me some great advice for working with my insurance company. The net result is that I didn't get my minor damage repaired. But as a result of my interaction with James, I really trust these people and would go back to them in a heartbeat if I really did need work. I know other people have had work done there and were happy they did. I understand now why they would be completely satisfied. Lamettry's is not out to just make a buck, but rather to do the right thing for their customers. read more

Over the past 5 years I've had work done at LaMettry's on 3 different cars. First 2 were rear end collisions, they did a great job on both cars (a Mercedes and a Lexus SUV). They were thorough and repaired damage that wasn't immediately evident. More recently, I had dings and scratches that they were able to buff out. Worked with Todd Petersen, great customer service. I highly recommend LaMettry's! read more

Had my car in to repair a minor fender bender. I was very impressed with the customer service. They kept me updated on the status of my vehicle and did an excellent job matching the paint. They completed the vehicle and their was a minor problem with the paint which they fixed with no extra charge to me. Because of this change I arrived early to pick up my vehicle. They provided me with a free rental car within 20 minutes and had my car done a few hours later. read more

Lamettry's is fantastic! I've been taking my cars there for over 20 years, and they are always great to work with. They do quality work, and make insurance claims totally painless. Today they went above and beyond - complimentary service with a smile. Greg, you're awesome!!! read more

My parents have gone there for years, but the last time they brought their Camery there for a auto body work, many things went wrong. They some how fried the battery that was two weeks old, the body side molding fell off, there were places they missed paint, they got grease on the inside of the car, the back window no longer works and the door locks work when they want to. It also took them a week longer then what they said.and after all of that they refused to fix any of it. read more

I have been there twice. Both times, the managers treated me like a VIP customer. I used their glass service once and I will always use their glass service. By far the best windshield replacement service I've had. They even noticed I had a tail light bulb out and replaced it for me since they had it in stock. I drove into have an estimate done for a minor damage of paint transfered on to my vehicle from getting too close to my garage door frame. They cleaned my vehicle, took the paint off, wet sanded it, and buffed it out in 30 minutes while I waited in their comfy lounge. Fantasitc service and again treated like a VIP. Will always be my first stop when needing repairs. Also, if you do repair there you will get a survey in the mail later. I filled it out and later received a Thank You for completing the survey hand signed by the manager that helped me along with a gift card to Starbucks. Classy. read more