I had my 2023 Explorer ST for some repairs at Calliber in Milpitas. I had the technician Gabriel go over the car and explained the repairs. Can't say enough good things about the quality. They also fixed another dent on the door not related, no charge! Very happy with the results. Thank you. read more

I'm not typically a "yelper" but I couldn't let my experience here go unrecognized. From start to finish the service was 5 stars. Terry was especially great! She was detailed, informative, answered all of my questions and then some. This is my place from now on. I've already referred someone here who will be bringing their car in tomorrow for an estimate. Thank you Terry and your amazing team! read more

Caliber Collision - They made my van beautiful and flawless again - Body Shops Near Me - Milpitas, California

I had my car towed to Caliber Collision to get a free estimate of repairs. Service Advisor Jose Zavala clearly explained to me the estimate process and insurance coverage; since my insurance haven't determined fault awaiting on the police accident report so Jose cleared with his Supervisor to allow me to leave my car in their gated parking lot free of charge instead of having to tow it home to wait to hear back from the insurance. After several days, the insurance told me they based on the police report, my claim was denied so I requested that Jose give me a free estimate of repairs since I intend to bring my case to small claims court. Jose gladly gave me a free written estimate of repairs. Thank you Jose for your help and excellent customer service. I highly recommend Caliber Collision to my friends and family and would gladly give them my business when I need any repairs. They have been recognized as an excellent repair and body shop by VQ's independently verified quality assurance, details at verifactsauto .com Keep up the great work! read more

Caliber Collision - Caliber Collision, Milpitas, CA - Body Shops Near Me - Milpitas, California

5 stars for this amazing shop! As a loyal customer I'll continue to use their body shop for all our family needs. Their fair pricing always meets up with an adjusters quote. Their attention to detail is remarkable and I cant say enough about a company that offers lifetime warranty on their services. Our first time working with Jr. I can't thank you enough for all your support, knowledge and assistance as we completed this process. It was a pleasure working with you and I appreciate your follow-up. The time it took to complete the repairs was spot on and accurate. There were no changes or additions required to complete all repairs.. Big thanks Jr. for making an impact. The Satchell Family read more

When our car was damaged and we got to choose which body shop to take our car, my husband's initial reaction was to take to Caliber Collision because he had a great experience several years prior. After getting multiple quotes, Caliber was right along the lines of everyone's estimate but my husband vouched for their quality of work so we decided to take it there. Within several days, the car was ready for pickup, earlier than what we had expected. On top of that, my husband's car was pretty dirty and it looked like they had washed it. I'm not completely sure but he came back with a car that had shine instead of dust. Caliber made it an easy process. We sent them pictures for a quote, brought it in for a more accurate quote, dropped off the car and within several days it was ready for pickup. Our car looks perfect again so we have absolutely no complaints. read more

Ok first of all i wanna say thank you first to joel, abel and the lady who work on the front desk on oct 15 wearing red shirt. Joel took care for my car. Abel help me out on my situations. And for front desk (sorry dont know her name) she understand my situations and help me out. My mustang looks great than before Thank you for the great service read more

I dropped my car off for a quick fix of the rear bumper. The check in check out process was fast and easy. The staff were nice, and Christina Loredo the service advisor was friendly and supportive. She had my car fixed very quickly and helped me save time and money. read more

I am beyond happy with the service from the Milpitas Caliber Collision. Junior and his team have exceeded my expectations. I have a silver Infiniti. I have had an eyesore of a dent in my front, driver side fender for over a year now. Small/medium size in diameter. Chip in the paint. And was even starting to rust. Finding a good and fair priced body shop is difficult. Luckily, I was referred to Junior & Caliber by a local mechanic shop. I honestly had reservations about big, chain shops assuming they would have higher prices and less quality work because of the bulk clientele. I was very wrong! I spoke with Junior over the phone and he told me to come in for a quote. I went in the next week and had a quote in less than 20 minutes. Customer service was great and fast. The pricing was awesome and extremely fair considering what other shops had quoted me. Following week, I called and was able to bring in the car the next morning. They told me it would take two days, which was great timing in my opinion. But their team got it done for me that same day!!! I was shocked and super excited. But also worried that with such quick turnaround, the quality would be lacking. Wrong again!!! It was beautiful. I regret not taking a before and after pic of the dent. But my fender was like new again! Like nothing ever happened. Flawless work! Definitely recommend this place. Junior is a great person to work with. Very easy going, straight to the point, and provides above and beyond customer service. I didn't work with other staff, but everyone else I encountered, greeted me and was helpful. Again, flawless work and great service. Thank you Junior & the Caliber team! read more

Caliber Collision - Smooth fender, no ripples, paint matches exactly, no trace of the former dent and rust. So shiny! - Body Shops Near Me - Milpitas, California

Unfortunately had a couple of accidents and need to take my car in. Both experiences have been great also recommended them to a few people. I worked with Christina Loredo both times she has excellent customer service. Thank you!! read more

I called twice because they're listed on Allstate Car Care. I kept trying to explain to the receptionists that my coverage was for an extended warranty for the exterior body and not a collision, but they would not follow Allstate's instructions to call to report an estimate. One of the receptionists even hung up on me. I'm taking my business elsewhere. read more

Working with Marianne at caliber collision has been the worst customer service experience I've ever had. I took my car in for damage that happened while parked outside my house on July,4 , 2023 . She does not communicate correctly with my insurance , she closed my claim before my car was completely checked for damage. She does not return phone calls than blames everything on the insurance. I had to open a second claim to fix damage on the same side the car was hit because the first claim was closed by her. I called State Farm and they agreed it was her fault for not checking all the damage before closing my claim. She called me on 10/03/23 to see if I still wanted to move forward with my second claim after I already had my rental for a month . I was than forwarded to the shop manager Ali , who didn't even ask me for my side of the story, she simply said she had already talked to Marianne and didn't want to hear anything I had to say. I had also opened a 3rd claim to fix dings on the other side of my car and Marianne called me today 10/05/2023 to see if I still wanted to do move forward with that claim after the claim had been processed. read more

My car was rear ended. Set up by the insurance to drop it off. Insurance stated it was to drop off the car and it was for an estimate only. Isaac Rojo is the service advisor at caliber collision and he needs to become manager because Isaac literally went over everything with me explained what was going to happen and what was happening at at very moment. Felt comfortable leaving my car. It's going to get fixed and yeah it'll take sometime, but with this type of service I feel comfortable. Appreciate it Isaac and of course Liz at the front desk receptionist who checked me in. Appreciate you guys! read more

My park car was damaged from hit and run. My friend refer me to Caliber collision for the estimate. I'm extremely happy with their worked on my 2011 Toyota 4 runner front bumper and side . The service advisor that worked on my case was Angelica and she made sure that everything was handled and in order from start to finish. That included contacting the insurance adjuster for the payment . Timely updates were provided via email and the entire process was hassle-free. If you are looking for a body shop that focuses on customer service and workmanship as their top priority, you can definitely trust Caliber Collision in Milpitas California. K.E read more

Caliber Collision - Body Shops Near Me - Milpitas, California

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So I took my car to caliber collision for the third time and yet again they disappointment I had to go back three or four times and show them that they're still Fishies in the paint and there was some kind of wet Sand residue left behind yet they told me my car was ready I called the insurance Allstate and they called on three-way they told them the car was ready when I got there the car was in the back trying to get prepped and ready when it wasn't ready the first time I had a couple of May haps but they fixed him the second time I had none it was a very minor repair this one was also a minor repair but had a little bit more damage to it I thought they were going to be fast and efficient and get the things right like last time but they did it it took over three times to get the things right if I were you guys I would look at the paint after they paint it don't go looking around the areas that I did not touch look straight into the area where the damage was where they repaired and that's where you will see all the cosmetic damage if they leave any behind please look closely because I have a very good day trust me you will find things in the pain because they try to do things fast and make their money fast don't overlook it please look at it in all angles of the light if you have to use your flashlight Look you guys send me a invalid email address is contact me at 408-794-5598 Armando read more

Caliber Collision - Where the plastics don't meet in lock in - Body Shops Near Me - Milpitas, California

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Because of covid the shop was not crowded at all. Pretty amazing staff. They were willing to sanitize my car from inside before and after repair which was my major concern. My Damage was a just a small scratch which easily came off after a polish. They also helped me by polishing the entire panel in addition to the damage area which had few old scratches. Good work, would definitely recommend. Satisfied. read more

Caliber Collision - There was a slight dent and a scratch on my clear coat. - Body Shops Near Me - Milpitas, California

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Called around a few shops and this is the only place that accommodated my busy schedule on such short notice. Staff was friendly and answered all my questions. Bathrooms were clean and lobby was comfortable. read more

I tried emailing - it's not going through. Feel free to contact me Rajvirksekhon@gmail.com read more

From start to finish I had a great experience! Christina Loredo made the whole process quick and easy. From scheduling my appointment to having the repair done she continuously stayed in contact and answered any questions I had. Thank you Christina and team for everything! read more

I've been into 4 accidents in the past 4 years, and in those 4 years I've been a loyal customer to this location. It was previously owned by FCC Collision and Caliber Collision bought them over a few years back. They are pretty much the same body shop, just a different name and chain. But their standards and customer service still holds true to the name. What keeps me coming back are their service and quality of work. Unfortunately, my car is RED and people just love to hit my car. I've been unlucky with my car because it's small and bigger cars tend to not see my car and back into me. Luckily, I've always had a witness around when I have a damage to my rear end (I know that when you have a rear end damage that means you are usually at fault). That is not always the case! As long as you have proof and witnesses then you're good! In my 4 accidents experiences, I've repaired my car twice when it was FCC Collision and now twice as Caliber Collision. And all those 4 times I've always felt completely satisfied with the results. That's why I keep coming back right? But this time, I was overly impressed at how fast they repaired my car! Joel helped me throughout the whole process and he estimated that my car would be repaired by this Friday. I dropped my car off last Monday and picked it up late Wednesday. They finished earlier than expected! I couldn't be any happier that they finished so early. Granted, I don't think my damage this time was that bad and would take longer than a week, but I'm still satisfied with the results and service! One of the reasons why I choose this place for all my repairs is because it's also literally next door to the car rental company, Enterprise. They work seamlessly together and makes the paperwork with your insurance company run so smoothly and efficiently. Cmon, it's right next to each other, how convenient is that!? Overall, I would highly recommend people in the Milptas area to go to Caliber Collision for all your auto repairs! Getting into accidents is no fun and is always inconvenient, but rest assured that you'll be in good hands with Caliber! Plus, they even wash, detail, and vacuum your car after they repair them. It's like your car is brand new again! I hope I don't have to come back anytime soon lol. *Knock on wood* read more

Caliber Collision - Before and After repaired in TWO days! 100% satisfied!! - Body Shops Near Me - Milpitas, California

Went for an AAA estimate and Terri Gilbert was really professional and easy to work with. She answered all my questions and explained the process. Great body shop! read more

I had an awesome experience Caliber and their team. I was kept updated on my vehicle repairs every other day and when I picking up my car I liked how they cleaned both inside and outside of the car! The young lady who answers phone in the front was very sweet and knew what I was talking about whenever I called in regards to my car, she also said my repairs came with a lifetime warranty so I could take car back to them in case I was not happy or something wasn't done correctly on my repairs. Definitely recommending to all my family and friends for the future. read more

I took my Infinity QX60 here for repair. This shop was recommended to me by my insurance company, Mercury. From start to end, Joel was the person I stay in touch with. He was so helpful, above and beyond. I would get text updates about my car and when I should be expecting it. Joel is a perfectionist! I did not have car rental coverage on my insurance plan. Caliber Collision worked on my car longer than they were expecting so Joel got me a rental at Hertz courtesy of Caliber Collision. What great customer service. I got my car back today and is extremely happy with their work. THANK YOU so much for everything. Joel, you rock! read more

I recently went to Caliber for an in-person quote for a bumper replacement and got Terri Gilbert for an advisor. Terri is awesome! She even took some pictures from underneath the car for better quoting. Better than the first quote I got from a different place in Milpitas. Since the day I went for a quote, I knew this was the place. I'm just a simple girl who doesn't know much about cars and afraid of being ripped off but Terri made me feel at ease, comfortable with the process and the quote was reasonable. Finally, my bumper got replaced and now my car looks like brand new! you guys did an excellent job! I want to thanks Terri and her team for making the process easy, keeping me updated,the big discount for the rental and the great job! I highly recommend you this place! don't hesitate to contact them if you need to. read more

I had a wonderful experience at Caliber Collision the service was so great Angie was super helpful with her SUPER EXCEPTIONAL customer service and her professionalism. She gave me an estimate on my vehicle and took care of all the details. The work done on my vehicle was fantastic!!!!! I highly, highly recommend Caliber Collision in MILPITAS for all your car repairs. Thank you Angie you are the best estimator EVER!!! Thank you Caliber Collision for your amazing work. read more

Christina was amazing! She had great customer service and was super personable! I got my car fixed and luckily it was just a small part and was fixed in a day. Would definitely go back! read more

I got assisted and greeted very well and fast by Gabriel carrasco all the staff are very helpful and kind. I definitely recommend this place. read more

They are quick and efficient . Customer service was excellent. Car was broken into and they fixed my window and vacuumed up all the broken glass. Highly recommend! read more

I am so happy I chose Caliber Collision because I had a great experience with Christina. She exceeded my expectations! Christina gave me an estimate for the repairs,regular status updates on the repairs and parts, dealt with the insurance company and did everything she could to get my vehicle back to me as soon as possible. The entire time, she was polite and professional. I am impressed with the service and love that my vehicle looks brand new after the repairs! I highly recommend Christina and Caliber Collision. read more

My new 2022 MDX was broken into with the rear glass smashed. The shortage of parts for such a new model coupled with the overall shortage of parts in general spelled bad news. After some research, I decided to bring my car to Caliber to get fixed. I am glad I did because Itzia made the whole process easy. She was friendly, helpful and goes out of her way to ensure that she took care of business. Itzia kept me well-informed of the progress throughout the whole process. She was resourceful in reaching out to her 'network' and found a dealer over 50 miles away to acquire the parts required to complete the repair. Even though the parts were backordered nationally, Itzia and Caliber was able to get the job done in a timely fashion. I am glad I decided on Caliber. Itzia made it a pleasant experience amidst an unfortunate event. read more

My car was involved in a three-car collision. Unfortunately, my car was in the middle while the two front cars got rear-ended by the 3rd one traveling at 40mph. Caliber in Milpitas did a great job fixing everything. They disassembled the damaged parts and did the most in-depth inspection. The manager Junior was fantastic. He helped lower the price and tried his best to save on the total repair cost without compromising the safety or quality. Also, their turnaround time was amazing. it took only a week to fix up everything so I can be on my AWD Subaru for the incoming ski trip to Tahoe. They also did a detailing before handing over the car. Overall, great experience, great people. I strongly recommend Caliber to anyone who wants to not only fix their cars but also restore the rhythm of life. read more

Amazing place and service, best place to take your car for repairs. The whole staff is so friendly and kind.

Great Service from Joel Regondola that help with the process at ease. Allstate Insurance Recommend a different shop but i choose this shop since I had my other vehicle done before and they did a great job getting it back to new again. So, This shop is legit worth coming to and expect it be done right. read more

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12/24/2018 0700 (First-Time and Initial Experience) CUSTOMER SERVICE: Great customer service. Star was the receptionist and Terri was the service advisor. They were very respectful and unexpectingly accomidable. Their calm demeanors made my experience very pleasant during this stressful event. Terri was swift and quick during the inspection but did not rush and was very thorough. Star was very considerate and communicated well on ETA of service, drop-off, and rental car expectations. ENVIRONMENT: Welcoming, warm, and clean. I was the first customer to arrive. Big parking lot filled but several parking spaces available. The office is warm, television with news, magazines to read, refreshments available (coffee, tea, and water), and even a tissue box. Two bathrooms available, very clean. read more

Very helpful and communicative staff. Lizbeth the lady at the front desk is kind and considerate. I will definitely recommend friends and family to this specific caliber collision location! read more

Angie was super helpful and gave nothing but exceptional service from beginning to end with getting my 2016 Toyota Sienna repaired! The whole process was smooth and I couldn't be happier. I highly recommend Caliber Collision if you need your vehicle repaired or have any type of body work you need fixed! Great customer service and quality of work! Thanks Angie and everyone at Caliber Collision Milpitas! read more

Took my car here for estimate and was assigned to Christina Loredo and the experience was horrible. She was not a nice person to deal with. I told her the impact and where the impact cause the damaged and she insist that it was not related when shes was not even at the accident. She even raised her voice with me. This person was rude and not pleasant to deal with while you face more frustration after what you went through. Its not worth the time and give them the business while you can take your car to else where and not have to deal this type of people. I dont recommend to come here because of the type of employee they hired. read more

Walked in and was greeted by an Amazing staff! Unfortunately there were no open availability but the General Manager Abel took time to come out and assist me. Looks like it just needed to be popped back in! Thai shop is great and would recommend to friends and family! read more

Brought my car in to have some body damage to the rear 3/4 panel addressed. Initially they seemed prompt, and like they addressed my concerns (I have a notoriously difficult shade of orange to match, lookup Ford Molten Orange) as well as the damage. While the actual damage hasn't resurfaced with any issues (meaning they repaired the dent well) there's been a bit of contention on whether or not the color has been well matched. Given that it only sticks out to me in certain lighting I've decided to drop that problem but today my side skirt dropped off of my car. This was not particularly related to the damage I asked them to repair but while it was in, I asked them to handle the side skirt because at that time the rear portion of it had separated from the car and it was beginning to droop. Well, today I discovered that not only did they very likely just slap some foam/adhesive (yellow stuff in photo) in there and call it good, but they didn't even perform the bare minimum in removing the old adhesive (black stuff in photo) that was installed at Ford's assembly plant. They also told me that they didn't paint one of my doors, but they still removed the factory but vinyls on the door and charged me and my insurance to replace it and I know this because they had a hard time getting a hold of the vinyl and I had to drive around for several weeks with a bare door while they were waiting for Ford to deliver it to them. Based on what I'm dealing with I would recommend you run, not walk away from these guys. If you can't trust them on the little things why would you assume that they'd do the right thing on the big stuff? read more

Caliber Collision - Body Shops Near Me - Milpitas, California

Junior Calonge, the general manager, is amazing. I brought my cars to this shop for many years. While their service has been amazing, Junior's attention to customer care is the perfect example of this shop's excellent customer service. He goes above and beyond to research, explain, and present the best options available to me. His attention to details and expertise put me at ease. If you are looking for autobody work, I highly recommend you give Junior a call and he will take good care of you. I am very happy with my car, and thanks to Junior I made the best choices for its beautiful restoration. So thank you Junior!! read more

I'd like to take this time to think caliber collision for the great job they did on my vehicle. I have no complaints whatsoever the turnaround was fabulous. And the girls in the front office was very polite and professional towards me.I know one thing if I ever get hit again I don't want them taking my vehicle. And I could probably say I would recommend them to any of my friends. Thank you again caliber collision be safe and keep up the good work. read more