Took my 2024 Tesla Model 3 Performance here through Tesla Insurance for repairs. I see lots of reviews here praise experience and customer service, but could not really find anything around the details of the actual craftsmanship. So I will focus on this here. My car got damaged during a low-speed impact with a leading car. My front bumper pushed inwards around the driver's side and cracked; the hood got slightly bent at the front and its hinges out of wack; left headlight slightly cracked; a radiator bracket cracked, a support bracket of windshield washer fluid reservoir cracked; left fender panel pushed in against driver's door left edge. Linda followed my case. She was always polite, receptive of my requests, extremely prompt in responding to my inquiries and sending me frequent status updates. She worked amazingly well with Tesla Insurance to get all OEM original parts: everything that was damaged, regardless of how bad, got removed and replaced with a brand new part. She didn't share photos of the repairs while they took place (I saw others commenting they did receive those) - but I didn't really mind: she kept me promptly informed every step of the way. Pickup exactly 2 weeks later. Awesome! When pick up day came, I was very happy with the cosmetic looks of my vehicle: paint matching on point, and despite them having to remove most of the front-end of my car as well as the driver door, not a single scratch, no panels misalignments. All screws were back, including the less visible ones (around wheels wells, under the lower lip of the bumper, etc). Way beyond Tesla Service Centers' own standards (which instead aren't great). Some people have mentioned in their reviews their car was given back to them fully charged, mine wasn't (21% left), but I didn't really mind it. It was downpouring rain when I picked up my car, so I couldn't do a thorough inspection right away. However, Linda told me I could come back if I ever saw anything off. The only negative was: despite me preemptively putting a seat protector on my white seats, the outer edge of the driver seat got stained dark (during repairs they moved the seat protector). Luckily something they clean up right away. The steering wheel was also a bit dirty, but I cleaned it up myself and wasn't a big deal (I had applied a wheel plastic protector, which got removed during the repairs). When the sun shined again, later that day, I did go on with my inspection. Just for reference, I am pretty anal about my car - I hand wash it myself only, it's in pristine new conditions, wheels never curbed, ceramic coated, PPF, etc...), and found some things not up to my standards: [*] paint on the upper bolt on each of the hinges of the driver door was partly stripped - this is expected to happen when shop needs to remove the door however I would have liked the bolts touched up with some paint. [*] some very small areas left unpained on underside of the hood around the two holes used to hang the hood during painting in the paint shop [*] large parts of the edges of the hood metal hinges left unpainted, with bare metal visible [*] fitting of the frunk plastic apron was off: only partly clipped in (unclipped on the left side, one of the clips fell off), and in part it was lifted upwards and resting on top of the cowl screen rubber gasket instead of under it. And a couple very minor scratches while installing it on adjacent black plastics of the frunk. [*] driver's door window made a slightly louder than usual thud when closing fully up. Going back to the shop, Linda acknowledged these and summoned one of the Owners who very kindly offered addressing them. I left the car back with them for about 30 hours and they fixed everything to perfection. Great! The Owner let me talk with one of his employees who had worked on my car to show my paint concerns, which I appreciated. However, the employee had quite bad manners and started off quite upset at me ("this is already the best we can do. You want it better? Pay $2,000 dollars, do it yourself or take the car to another shop"). I kept calm, and he finally stopped and acknowledged my paint concerns only when I kindly asked him to stop and listen to me and I asked him to open a frunk of another Model 3 in the shop and pointed to him that that other car had the same areas well painted, mine did not. When I got the car back, EVERYTHING was addressed to perfection, and I honestly was extremely happy with it. Dai assisted me with the pick up. Props to Dai also for being also extremely kind, welcoming and helpful with me. read more

I had such an amazing experience with Xcel Collision Center after my accident. From the moment I walked in, they were extremely professional, efficient, and genuinely cared about helping me through a stressful situation. My insurance company left me without a rental, which made everything even more overwhelming, but Dai (the owner) really stepped in and took care of me. He made sure the process moved quickly and kept me updated every step of the way with progress texts, which I truly appreciated. The quality of work exceeded my expectations. They used Tesla-certified parts and restored my car back to looking brand new my you would never even know it had been in an accident. I had just gotten my car before the accident, so this meant a lot to me. On top of everything, they even returned my car freshly washed and fully charged which was such a nice touch. If you're looking for a body shop that is reliable, communicative, and does top-tier work, I highly recommend Xcel Collision Center. They made a stressful situation so much easier for me. Thank you again to Dai and the team! read more

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Jose helped me out with my claim and he was super efficient, helpful, and exceeded my expectations. He helped me get the best deal for my repair and communicated well throughout the whole process. I had the best experience here than my previous autobody for the last decade. Definitely would come back for their excellent service and fair pricing. I was extremely impressed how well they fixed my car. Everything was flush and you can't tell it was damaged. They also cleaned my car and it looked brand new, like the first day I got my car! 11/10 go here to get your car fixed. They're part of AAA's recommended body shops read more

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Settled 2 claims. The establishment works directly with Farmers and other insurance agencies. You shouldn't have to pay anything other than your deductible. The repair was extensive and took 2-3 weeks. The shop went above and beyond to make sure all of the panels were replaced. There is a lifetime warranty on the paint. And they even cleaned the inside of my car for free! I can't recommend this place enough. Jose helped me this time and it was very easy to communicate throughout the process. read more

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Both the service and repairs were absolutely excellent. The communication with customer service was absolutely the best, I worked with Dai and he was amazing. It's really great that they are Tesla certified. So they got legit new Tesla part from my Tesla. The paint job was also perfect. I highly recommend to others. Great work. Thank you. read more

Xcel Collision Center - My Tesla, after repair of door and front fender. - Body Shops Near Me - San Jose, California

I hope I never have to come back, but if I do, I know Dai and the rest of the folks at Xcel collision will do fantastic work. tldr; bumper and rear quarter panel repair dealing with at other party's insurance. - Dai knows how to handle insurance adjusters well while providing you the best service. - Car was repaired ahead of schedule and returned cleaner than when I dropped it off( I made sure to detail the best I could before dropping off the car too) - Dai provided updates at every stage so you never were wondering what stage your car is at or what's going on / taking so long. That really puts you at ease away from your car (especially when you're in a not comparable rental) - For Teslas specifically, the folks at Xcel do a way better paint job than factory read more

Xcel Collision Center - Post repairs at Xcel - Body Shops Near Me - San Jose, California

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Huge props to Linda and the team at Xcel! I came in for a front bumper repair. Communication and service was excellent from start to finish. They had all parts in stock and 1 week later, my car was out of the shop and working beautifully since. Xcel will be my body shop moving forward. I cannot recommend them enough! read more

This is my third time coming here, and once again, the service was outstanding. This time, my Subaru WRX's front fender was deformed and rubbing against the door frame. Jose, as always, was patient, friendly, and thorough in helping me. He explained that it might have been caused by an impact to the mudguard or improper use of a jack. They adjusted the fender, touched up the paint on the door, and answered all my questions. Professional, fast, patient, and warm -- I truly appreciate their help. I'll definitely come back here again whenever I need help. read more

My Audi SQ5 was rear ended and I recently moved to San Jose so looked for a body shop that was close. I found Xcel and dealt with Jose. Jose is awesome! There is nothing negative to say about our interactions and their work. Best body shop ever!! They will take care of you when you need it the most. read more

They did a good job fixing my Tesla. There was some back and forth with the insurance company, but eventually all issues are resolved. The person I talked with was accommodating. As a bonus, they wash your car after. I'd recommend this place, even over the official Tesla collision center due to worse reviews there and reported long wait times. read more

I had a damaged rear bumper and rear quarter panel on my 2024 Tesla Model Y. They were great with scheduling my damage assessment, getting the quote to my insurance and making the repairs. They communicated the timeline and got the job done quickly. They go above and beyond, and take great care of you. read more

Xcel Collision Center - Perfect repair and color match. The "after" pic was taken on a cloudy day. The paint is still as vibrant as the day we first bought it. - Body Shops Near Me - San Jose, California

Amazing experience and customer service! My car's back side-panel was damaged in a hit and run while parked, and my insurance recommended Xcel as a approved partner. Dai was super friendly and communicative throughout the whole repair process including sending pictures of the progress. They also cleaned the inside and outside of my car for me which I wasn't really expecting but was super happy about. Definitely worth the value to come here! read more

Xcel Collision Center - before - Body Shops Near Me - San Jose, California

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10/10 Experience I brought my Tesla Model 3 to XCEL Collision Center to replace the front bumper. I dropped it off on Monday, and by Tuesday morning, it was ready for pick-up. The service was fast, straightforward, and seamless. Dai handled everything from start to finish, ensuring the process was hassle-free. When I picked up my car, I was blown away. Not only was the repair flawless, but the car had also been washed, the tires shined, and the interior thoroughly vacuumed. It felt like a brand-new car. This level of customer service sets a new standard. If you need any bodywork for your car, you're doing yourself a disservice by going anywhere other than XCEL Collision Center. Dai, you and your team are rockstars. Thank you! read more

Xcel Collision Center - Bumper Replacement - Body Shops Near Me - San Jose, California

I had a positive experience with Xcel collision center to fix scratches on my door and quarter panel. My car was hit and run at a parking lot, the perpetrator had Farmers insurance. Xcel accepted my request without much hassle and handled all the paperwork with the insurance company, my car was handed to me in great condition on time. Linda was super friendly and helpful as well. Would recommend their service! read more

Xcel Collision Center - Body Shops Near Me - San Jose, California

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My Model S got rear ended not too long ago, so I was off with the search for a body shop that could service my vehicle that I try to keep in pristine condition. I wasn't even thinking about taking it to the Tesla shop given the terrible reviews and long wait times they had. I came across Xcel and boy was I glad I did. I worked with Dai who was super friendly and trustworthy, which is critical in the auto industry. Car was dropped off and repaired within a week. Dai provided frequent updates with photos, which was really helpful. They even gave my car a mini detail and charged it up before I got it back. I hope I don't have to go to any body shop in the future, but if I do I'll definitely be going back to Xcel. read more

This was one of the listed Tesla-certified body shops that insurance provided us and I'm so glad I went with Xcel! Having your car repaired is already a total pain in the butt, but Dai and his team were awesome and made the whole process so easy and seamless. I was able to get an appt a week out and they fixed the entire rear end within 2 weeks (even with insurance hiccups). His team was also able to arrange drop off and pick up for our car rental. I really appreciated Dai's transparency and communication. He was patient and explained to us the typical process with insurance when how coverage worked with 3rd parties. He provided us with texts/photo and insurance updates so we weren't in the dark without any communication for more than 3 days. Overall, he did a fantastic job on our Model Y's repairs and everything was replaced with OEM parts. Also, our dirty/messy car was washed, vacuumed, and had a full charge when we picked up!! Now that's some top notch service right there. Highly recommend Xcel for your auto repairs. read more

Excellent service and support throughout the repair process. If you have Dai handling and managing your repairs, you can expect a smooth experience as he will make sure all the repairs and services are top notch. We have gotten done two repairs here and both the times the service was just excellent. I highly recommend getting your Tesla repaired here. read more

I was rear ended and able to get my car serviced at XCEL Collision Center. Very positive experience from initial visit til picking up my car. Everything was taken care of. My car is fully repaired, looks great (paint job) and no change in mechanics or function. My car was returned with its interior clean, washed and wheels shiny. Jose handled my case. He explained the process, answered all my questions and concerns, and responded promptly. Such a professional. Hopefully in the future I will not ever need to take my car to get auto body work, if I do, I would not hesitate to return to XCEL Collision Center. read more

Dai was extremely helpful and answered all my questions when my car was at Xcel Collision Shop. He also went above and beyond to help expedite the repair process. Highly recommend him! read more

Excellent service! I brought my car here after being involved in a MVA, they work directly with AAA so the onboarding/claims process was seamless. Xcel had my car looking brand new in a week. read more

I'm so glad I went to this shop because it was pretty close to my work. I called in to see if I can just come in to get a quote since my insurance couldn't find an appointment with their own shop around my work schedule. The staff were very accommodating and I was able to just come in right after work on a Thurs afternoon an hour before they closed. They were able to get me a quote within 15 mins. Jose helped me through out the whole process. He was very professional, helpful, and kept me updated through out the whole process. I didn't have to worry about what was going on because I received frequent updates while my car was in the shop. I like that the front desk were straight forward but also professional, which I prefer over staff who sugar coat things. I was glad that they work with Enterprise on Kerly because I was able to get picked up through their shuttle to get my rental car. When it was time to pick up my car, I was able to leave the rental at the shop and Enterprise will pick up their rental car. I'm not sure if other shops do this since this was my first time getting my car fixed at a collision shop but that was a very nice aspect. The shop also offered to wash my car, which they also did a great job on! It looks just like new! Overall, I would recommend this shop to anyone. I would just make sure your insurance covers them. I was lucky enough to be able to go to them even though my insurance didn't have them on their list. Thank you to everyone at Xcel Collision! read more

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My 23 Tesla MYLR was rear ended in July and had a dent at tailgate, scratched at bumper and damaged bumper reflector. The other party's insurance took care of everything including deductibles and car rental, nice job AAA. I got estimates from 2 Tesla Approved Body Shop in the area. Xcel Collision Center, gave an estimate using Tesla parts and explaining the timeline of repair, dealt with the other party's insurance. Originally a 2 week timeframe but parts were available and weather was good, just 5 days in the shop. Nice that they also called car rental when I dropped the Tesla for repair. You have the option to leave the rental car in the shop to be picked up. Car was already washed when I picked it up. Thanks Xcel Collision for doing a good job. Special thanks to Linda who took care of everything! Thanks for the receptionist ( forgot her name) for making appointments easy. I highly recommend this for your Tesla repair job!!! read more

Xcel Collision Center - Before and after - Body Shops Near Me - San Jose, California

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I do not have enough good things to say about Dai and his team. Seriously, they are incredible. It is already painful enough having to get your car repaired in the first place, but Xcel Collision made it as painless as can be! My 2022 Tesla Model 3 was hit 2 separate times in different places within the span of a week and Xcel was able to fit me in for an estimate about a week and a half after it occurred (fairly quick compared to the Tesla repair center - don't go there please). Within a day they had their first estimate figured out and they dealt with my insurance company from there. What's more, Dai would actually send me pictures of the vehicle as it underwent its repairs and provide timely updates for the service which I thoroughly appreciated. What other repair shop will send pictures of a vehicle being repaired? None to my knowledge. On top of everything else, they worked it out where I could just drop my rental car off with them and they took care of the return. If I (God forbid) were to ever get hit again, I know who I am calling. Thanks so much Dai and team! read more

We had outstanding experiences at this collision center. They are truly professional, quick and service oriented. Dai is incredibly patient and takes the time to explain everything that needed to be done. We also appreciate the regular updates throughout the process. This is definitely our go-to place for any car repairs! read more

My Model Y got hit in the rear in a parking garage, and the service here was fantastic. I had Emily Nguyen and she was very responsive, transparent, and incredibly detail oriented in noticing damages on the car and the rear. I dropped off Monday and picked it up same week Friday, and received text message photo updates throughout. They left the car in essentially factory new condition and they are an amazing value bang for your buck. I would highly recommend them. I was extremely stressed and frustrated by everything and they helped alleviate all of that!! Their service is amazing and they work on COUNTLESS Teslas (seriously when I went there every car in the lot was a Tesla), so you can definitely trust them to do an amazing job. 1000/10. I will be coming back for more repairs! read more

Five stars for Jose Castillo. He's very attentive, professional and responsive. He kept me updated with the process, listened to my concerns and answered all my questions. Xcel Collision service is excellent, Jose tried to have the OEM parts replaced for me. The car was cleaned after the repair like new. I would definitely recommend Xcel Collision Center to my friends and colleagues. read more

I have used this shop a couple times for minor and major collision repairs, as well as friends and family sent their, and have seen first hand with other shops Xcel Collisions is the best work I have seen up in the San Jose area. The work is undetectably flawless for the average person. They take time on precise matching and alignment, if you went with any other shop its cause you went for the price and not quality. I highly recommend this shop as they helped on out a project car for me, as well as my commuter cars, ask for Dai, he will help you with your collision repair process and needs. read more

Just replace my Model S front bumper. The car was also cleaned. Everything is fix and looks perfect. The car looks even more brighter than a brand new one. Dai was extremely friendly, helpful and responsive. He explained everything patiently and always kept me posted. 100% recommend this body shop and Dai's amazing customer services. read more

Xcel Collision Center - Body Shops Near Me - San Jose, California

This is the second time that I have come here, both times to have a Tesla Model S looked at. The first time, they quickly saw me on a Friday after truck sideswiped me. Unfortunately the damage estimate wound up with the vehicle being totaled. The second time was a deer hit. The insurance company took a few looks at the pictures and gave a rough estimate of $5-7K but it's a Tesla, right? This resulted in well over $20K in damages and of course a few weeks of waiting. The delays were predominantly waiting for parts such as the windshield. All along the way they (shout out to Emily!) kept me apprised of where we were at and sent me pics of the vehicle in various states of disassembly. For those technically inclined, it's a unique experience to see the near entire front clip torn down and pictures to prove it. When it was all done, they took care of the communication with the insurance company and finalized the bill. I just came in for the final payment, being my deductible and signature. Benefits: They are authorized to work on and get genuine Tesla parts and support. They work with the insurance company on your behalf. They also keep you up to date with what is going on, so no guessing or being left hanging! Would I recommend? Yes! It is YOUR choice and YOUR baby that you want back as good as new and they help deliver :) read more

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The whole process was a positive experience. Everyone at the front was super friendly. Dai was extremely helpful and made everything easy from drop off, rental pick up, and keeping me updated on the process. Extremely happy with how the car came out. 10/10 would recommend. read more

I have taken my car twice to Xcel for collision repair. Both experiences were simply exceptional. Dai is incredibly easy to work with and highly communicative. His entire team there is really good. And the work on my car was fantastic. Overall a perfect experience from beginning to end. I would highly recommend Xcel for any car collision repairs needed - wouldn't take my car anywhere else! read more

Really well-maintained shop, friendly front office staff. You can tell this is a business that takes pride incustomer service.

They're a Tesla certified body shop - if you've heard of the horror stories of Tesla Collision, definitely come here. I've brought my Tesla Model 3 here twice this year (yes, I'm very unlucky), and both times have exceeded my expectations. Jose helped me out in my most recent visit, and he kept me up to date on the status of my car by calling and emailing me. Unfortunately my insurance was being stubborn about the estimate, but Jose was very persistent to get them to approve the changes which was amazing work by him. Huge kudos to the technicians and detailers for taking care of my car to look good as new! I like how they dressed my tires because I don't ever do that lol. If you ever need body work done on your Tesla, I highly, highly recommend Xcel Collison! read more

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Dai of Xcel is amazing. Tesla gave me an estimate for thousands. Dai polished out the scratches for free.

Excellent experience. Turnaround was 1 week because they had spare inventory of parts. Customer service was nice and responsive. Will definitely use them again. read more

My Tesla was rear ended and life sucked. After having experience with Tesla's legendarily bad customer service, I was dreading getting my car fixed. These guys made my car look better than it was before the accident. They hire people with exceptional customer service who genuinely want to help you. Dai was awesome. Take your Tesla here don't go the other Tesla center, I've read so many bad reviews from them. read more

Took my Tesla to get a door replaced, a new mirror and other body work. They were professional and did all the work in 3 days! Amazing. Dai was great. Kept me informed and shared photos of the process. Negative 100 points for Tesla taking 8 f-n months to provide the parts. read more

I brought my Tesla Model Y here for repair after a collision. After the repair was done, I brought the car to a Tesla service center to examine their work. They did terrible job. The exterior looks immaculate but the hardware was missing. Tesla should remove them from Tesla Approved Collision vendor for their dishonest work. read more

They fixed my 2018 Tesla Model 3 Performance. My entire driver's side was shredded from front to back. They fixed it in 2 weeks. Did excellent job. Replaced both doors and fixed quarter panels with original parts. Got it back like new and all detailed inside and out. I was impressed with the work and how fast it was completed having heard stories about how hard it is to get Tesla parts. Would definitely recommend and go there again. read more

I hardly write reviews but I felt this is a must. This location does such superb service and work beyond any other body shops I've been to. From start to finish, you get updates of where your car is at. I've had fantastic experience prior to owning a Benz as well as other cars taken here. They do such an amazing job. The cherry on top is the fantastic customer service Dai provides. I cannot recommend enough for people to try this location. The results gave me peace of mind along every step as well as the process. read more