Cancel

    Open app

    Search

    Caliber Collision

    4.5 (102 reviews)
    Special Hours Closed
    Updated 2 weeks ago

    Services - Caliber Collision

    Bumper repair

    Collision repair

    Dent removal

    Auto frame straightening

    Auto hail damage repair

    Caliber Collision Photos

    You might also consider

    Recommended Reviews - Caliber Collision

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Streak of sticky residue on my windshield, smeared on the glass when I had to scrub it off.

    I want to begin by recognizing the front desk team--Veronica and Ari--who were consistently kind, welcoming, and communicative. They were the only positive part of my experience at this location. Unfortunately, everything beyond their service fell far below professional standards. My concerns began the moment I arrived. As I pulled into the lot, the employee overseeing my repairs, Al, stood outside staring at me while I parked and gathered my things. However, when I walked inside, he had disappeared, leaving the receptionists to call him repeatedly, even over the loudspeaker, before he finally showed up. From the start, Al came across as a shifty, fast-talking salesperson. During the parking lot inspection, he threw out a rough estimate of around $5,000 and said the total would likely increase once they saw the internal damage. That was understandable, but when I asked why certain items with no visible issues needed to be replaced, he brushed me off without explanation. He also asked about my rental situation, and when I told him my insurance didn't cover it, he promised--very confidently--that he would prioritize my car so I wouldn't have to pay too much out-of-pocket. He told me he'd start ordering the parts that Friday and to drop it off Monday, assuring me it would be done within a few days, Friday at the latest. He emphasized multiple times that he would "update me every step of the way." None of those promised updates ever came. After dropping off my car Monday, I heard nothing for days. By Thursday, I called and had to try multiple times before reaching someone. When I finally spoke with Al, he could not give a single detail about the progress and simply said I should expect the car back "next week." I reminded him that I needed updates to plan for transportation, and he again promised he would keep me informed. Week two was exactly the same. No one contacted me, so I called Thursday morning. After struggling to reach the shop yet again, Ari transferred me to Al. When I asked him how the repairs were going, he replied that they were "going great" and refused to elaborate. He said he would call me by the end of the day with an update--then never did. When I called back later, the call routed to Caliber Collision's support line. The representative was kind and apologetic, but there was nothing she could do. At my request, she said she would relay my concerns to management and that someone should reach out. No one ever contacted me. By Friday--now a full week past the original promised deadline--I finally reached Al, who casually said my car "should be done today." When I asked what time so I could coordinate returning the car I was borrowing, he initially told me not to worry and that he would "take care of it" if I just left the vehicle. When I explained the car belonged to my cousin, he backtracked and eventually gave a vague estimate of "after lunch... probably around 3-ish." When I picked up the car, I was shocked to find the bill had doubled from the original $5,000 estimate to nearly $10,000. When I later spoke with my insurance company, my adjuster told me the shop had never submitted an estimate--only the final charges--which struck him as unusual and against their typical procedures. Thankfully, insurance covered most of it, but the lack of transparency felt extremely suspicious. When I finally got my car back, the problems continued. There were sticky streaks on the windshield that hadn't been there before, and the next day I discovered that part of my gear-shift console was missing. The compartment underneath--something I had never opened--was full of grime, and items inside my car had been rearranged. I had no idea why the interior had been accessed at all when the exterior was the only damaged area. I visited again during my next lunch break and they quickly snapped it back to place, but I shouldn't have needed to in the first place. Overall, this location provided one of the most unprofessional and frustrating customer experiences I've ever had. Between the lack of communication, evasive answers, missed deadlines, questionable billing, and mishandling of my vehicle, I cannot recommend this shop. While I hope this experience is isolated, my advice is to save your time, money, and stress by taking your business somewhere else.

    Crease and Touched Up Scratch

    Had an issue with a repair. *Update - Received a call back from Manager. Had a very good conversation. He was considerate and professional and had a genuine concern for the issue. Will be bringing car back this week. *Final Update - Al Rodarte handled the situation. A professional at his job.

    Cairah L.

    My new car was slammed by a drunk driver and I was devastated. After dealing with the police report and insurance, I dreaded what the repair experience would be like, but Caliber Collision made it easy and painless. They took care of me and my car even when I walked in first thing in the morning without an appointment. Al did an amazing job with the repairs. Thank you! You made a terrible life experience so much better.

    Lyna T.

    Came here to fix my car after I got rear ended at a gas station. They were very responsive and always communicated with me about any updates. Everyone was friendly and helpful.

    Mike P. is an EXCELLENT Estimator !!! My wife brought the car to shop after the incident and Mike advised not to drive the car due to safety even though had been told to bring the car in early following week ! Of course we were very anxious and worried about the process thru insurance and rental car. Mike did a GREAT customer service to help us thru this experience. Many THANKS to you Mike ! You did a lot of extra steps to help us. Caliber did a wonderful work to fix the front and also the rear damage ( in previous hit and run). Will definitely come back to this shop location and look for Mike !!!

    After
    Brandon W.

    I had a collision with a deer in 2020 and had significant damage on my front bumper and fender. My insurance had recommended Caliber Collision for a quick turn around and convenience of locations nearby. Mike was able to help me with a quote early on with exact details and breakdown on what needs to be repaired. Javier's work done was quite detailed and pretty much immaculate. Very glad to have been pointed to Caliber for these repairs, their work came with ease of mind in a stressful situation and with a quick turnaround. Jessica was extremely helpful and friendly during my initial call and visit! Definitely would recommend!

    See all

    2 months ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    19 days ago

    They provided excellent service from the beginning to the end. My car was in an accident now it looks brand new

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of V J.
    1
    33
    0

    1 year ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jos F.
    0
    18
    6

    4 months ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Julia R.
    11
    55
    43

    1 year ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 2
    Thanks 2
    Love this 0
    Oh no 2
    Photo of Jerome G.
    46
    34
    16

    2 years ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Costumer service is great and always update me with my car repair. They took care of everything after i received my car, return my rentals.

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 2
    Thanks 2
    Love this 0
    Oh no 2

    4 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jim o.
    272
    12
    5

    4 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Everyone at this shop were very helpful. The repairs were preformed to the highest standard of quality. The staff is very professional.

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Miss P.
    0
    46
    20

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Qaya J.
    27
    11
    2

    6 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of R M.
    0
    3
    0

    8 years ago

    Helpful 5
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Melissa P.
    51
    28
    112

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Cheryl C.
    449
    14
    11

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 6
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 3

    Ask the Community - Caliber Collision

    Review Highlights - Caliber Collision

    Robert Tran took care of everything on my Yukon Denali XL that had been hit and the right side wiped out.

    Mentioned in 14 reviews

    Read more highlights

    You might also consider

    Bob's Bridge Collision Center - Geico Collision repair

    Bob's Bridge Collision Center

    (271 reviews)

    I had a very positive experience with Bob's Bridge Collision. I brought my car in for front fender…read moredamage after receiving significantly higher estimates elsewhere. Boris provided a much more reasonable quote and completed the repair in just 3 days. The fender was replaced, and the finished result looks excellent--clean, well-aligned, and nearly indistinguishable from new. You can see the before and after photos here. Overall, I'm very happy with the quality of the work and the efficiency of the service. I would definitely recommend this shop to others seeking reliable and fairly priced repairs.

    5 stars for Bob purely based on honesty, professionalism, kindness and customer service…read more I reached out regarding damage on my salvaged VW CC after a hit-and-run from an unregistered RV. Bob gave me a realistic quote, but more importantly, he took the time to genuinely guide me instead of just trying to sell me on expensive work that didn't make financial sense for my situation. Even though I'm probably not going through the full body shop route, he still went out of his way to explain my options, educate me on the differences between body work vs PDR, referred me to someone he trusted, and even personally vouched for me and texted the guy on my behalf trying to help me out. That level of kindness and authenticity is rare these days. You can tell Bob genuinely cares about people and takes pride in doing things the right way. If I ever needed proper body shop work done in the future, he'd absolutely be one of the first people I'd call. Highly recommend.

    Michael J's Body Shop

    Michael J's Body Shop

    (839 reviews)

    Downtown

    Honestly, great service from start to finish. Everyone was professional, friendly, and very helpful…read morethroughout the entire process. This was actually my second time coming here, this time to repair my wife's car. Leandro and his team did a fantastic job keeping me updated the whole way. They even arranged for Enterprise to pick me up within minutes, which made things really convenient. Leandro also called during the repair to keep me posted on the progress. Pickup was quick and easy, and the repair quality was top-notch. I've now brought both of my cars here and wouldn't hesitate to come back if I ever need repairs again. Highly recommended!

    I got into a car accident 9/25/25 and I use Geico as my insurance. The car was received by Michael…read moreJ's 9/26/24. This repair was done by Michael J's starting October. The damage was on front right side of my car which stemmed from the bumper all the way to the passenger side door. Front window and door was not damaged and there are more details for the repair but I wanted to mention the general idea of the work done. Another thing to note is I drive a 2022 Toyota Rav4 Prime which is relevant because its a recent car and no customizations so the parts should be easily available. Michael J's is also an approved repair shop by Geico so this process should have been seamless. The summary of this negative review is this: The repair took almost 60 days to be completed from dropping my car off at Michael J's lot to driving my car off. I had to pay over an additional month for my car rental which was over $1000. Many things to note but here are some highlights: -My car was in their lot for over 2 days and when the Geico adjuster finally made it onsite, they couldn't find the car which pushed back the adjuster to come back onsite. -I receive 3 calls about signing paperwork to start the work which was difficult since this was my only car. This took 2 days and by the 2nd day, I found out they could have just emailed me instead of have me sign it in person (the first calls they did not tell me this was an option) -I get a total of 2 calls back from Michael J's -I called 6 times asking for status checks -Michael J's had to submit 5 Supplemental estimate requests to Geico I've talked with 2 random shops around San Jose with 4+ star ratings about how much time the work should have taken and just focusing on the time alone, 4-6 weeks was the turnaround time. That's with a buffer for waiting for parts and some adjustments to the estimate. I did my due diligence as well calling the adjuster FOR the repair shop because the repair shop sent in a supplemental estimate that hasn't been addressed for days, I talked with both Geico and Michael J's to see if they can help with car rental or discounts, and I asked them for status checks 1-2 times a week after the first month of not receiving my car. AFTER all of this, I sent an email to both the representative handling my repair for Michael J's and Geico clarifying what happened throughout the whole process to determine if there was someone truly at fault and if so, which party. I sent this email on December, and as of today I have not received any replies from either parties. If anyone is curious about the whole endeavor and wants to know more details, you can ping me and I can send you the email I sent out to them. Overall, the 4.8 star rating for Michael J's is misleading and I will not return to do any repairs with them and would caution anyone planning to work with them to. P.S. I don't want to leave anything out but the person in charge of my repair offered 3 free detailing work for my car to offset the cost I paid for the rental car which I don't need.

    Caliber Collision - bodyshops - Updated May 2026

    Loading...
    Loading...
    Loading...