Caliber Collision in Katy, TX is absolutely amazing. My car has been a nightmare and they have kept me informed every step of the way. Joe has been nothing but kind. He has explained everything that has went on. Tim Wilkins, one of the bosses at Caliber, has made sure that my safety and the safety of my children came first in all the repairs of my car. Being a single parent, they have made the repair process convenient, simple, and affordable. I would recommend them to everyone. Fair - Honest - and DEFINITELY willing to go the extra mile for their customers. read more

I had my rear liftgate replaced on my Chrysler Pacifica at Caliber in Katy, Tx. They did great bodywork and painting and took care of insurance paperwork , however they lied to me when I picked the vehicle up as I specifically asked them if all the rear lights worked and was told they did. Well - you guessed it - the wiring to the rear license plate and the rear back-up camera was not plugged in and I had to wait while they returned it to the service area for repairs. Then a few days later I had to return because they had left loose parts in the liftgate that rattled. They did the work but it is a shame that the customer has to tell them the problems with the repair when Caliber charges premium prices for their work. It seems like the least they could do is compensate the customer with a free car wash or a coupon for a free meal at Whataburger. It is only fair in my opinion . read more

This shop did a great job in repairing my hail damaged car. My correspondence with Wayne was excellent and timely. Many thanks !!

Recently needed to get my bumper replaced after being rear-ended. After contacting two other body shops in the area and having a devil of a time just trying to get someone who would take my call or even call me back (after one shop had supposedly ordered the replacement part), I finally tried Caliber Collision. They quickly responded and set up my appointment. Then, when I brought in my car, they carefully explained the entire repair and claims process and then called several times over the next few days updating me on the progress of the repairs. They got the work done in about three days and my bumper looks better than it ever has. From now on, I will use Caliber any time I need body work done on my vehicles and recommend them to all my friends. (I guess those other shops didn't need the business.) Great, prompt service and great communication. Thank you!!! read more

So impressed and Thankful today 1/9/3014. My son's car's sunroof stuck OPEN, and of course when its pouring rain. AMAZING, ACCOMMODATING AND ATTENTIVE STAFF! The second we walked in.... read more

If you enjoy taking your car back again and again and again because it wasn't fixed properly then this is the place for you. I would never go back to this place again I went two years ago I had to go back four times because they couldn't fix the car right they don't check their work. And now once again two years later I take in my Mercedes Benz and again they told me the cars ready I got there the car won't start problem after problem they do great work but it's not worth the aggravation do not take your car here do not take your car to Caliber Collision I called corporate to voice my concerns they never returned my call the manager at the Caliber Collision in Katy Texas would not return my calls I was nice I was very sweet and I have a lot of patience but today I'm done don't take your car here you will be sorry. They don't check their work. read more

Caliber Collision Katy is terrible. I called to set up and appointment, I already have estimate from insurance for hail damage. The receptionist was rude finally told me to e-mail a particular person, which I did as well as sent my estimate from Allstate and also tried to set up an appointment via the online appointment request when I never heard back. I emailed about five separate times asking what I needed to do to organize something or if they were too busy a simple call or e-mail be back saying so, as that would be the professional thing to do. At this point even if they do call or e-mail back I would never bring my car to any of the Caliber Collision Centers, as I'm sure this is an indication of the work they do. read more

Took my car in to get some repairs to the front end and received great service. The staff explained what all needed repairs/replacing without treating me like an idiot for not being fluent in car talk. Just picked up my car today and it looks brand new! It's quite a drive out from Houston, but well worth it for the customer service. read more

Don't schedule an appt in the morning, you will sit around and wait because for whatever illogical reason they schedule appointments during their morning meeting read more

I went in for an inspection after a wreck for a claim. The guy took sloppy pictures in the shade (poor lighting). He didn't even aim. Worst of all, he pulled out the dent the with out my permission. I needed to get that photographed by another insurance company! When he gave me my estimate I noticed a data entry error. I went back in and asked if I missed a blank on my form. He said that all that data was imported from the insurance company so the error was on there end. I found out that the insurance company had all their data correct after 30 MINUTES ON HOLD. THIS MAN HAD LIED TO MY FACE. they of a caliber, but its a really low one. read more

Great service. Kept us updated on progression. Made process very easy and stress free.

Great service and done correct the first time, paint work on point with no swirls or dull spots like the last shop I had my car repaired at. Luis was great and updated me with texts and called me when my car was ready to go and its was so clean even better then my normal $70 wash I get at the local car spa. Great work caliber I will use yall if I ever have another collision... read more

Poor workmanship, damage to my car, and I would NEVER BRING my car there again. So much so that I am letting my insurance company know what poor work they do. read more

I have been here twice in the last year. Both times they did good work. They worked with me to make sure the insurance company didn't total out my car. read more

Loved their customer service! They brought my vehicle out to my house (45 minutes from this location), and they were professional. Unfortunately, the dint is still showing but they have agreed to look at it again. They have continued to assure me that there is a lifetime guarantee on their work. read more

Went here to get a quote on a bumper repair. I had backed into someone at a low speed, and it was paint damage. They quoted me at $1000 after Vernon was incredibly rude and off putting, so we took the car to the Cypress one. The quote given was $494. This location was either trying to screw me out of money, or trying to get me to leave. I am not happy with either and this place is not the place to go. read more

Excellent service, great customer interaction, and work completed ahead of schedule.

We called to confirm that the work we needed done that they could and had time to do, (all cosmetic work) they said yes and we made an apt for 5/3/2017 to drop off the vehicle at 5:30. I took off work early so we could be there a little earlier instead of right at closing time. Aida Arellano was our service advisor. She advised us she would have an estimate for us the next afternoon. Aida also said they would out the vehicle under cover and out of the element at night in case it rained to avoid further damage. Aida advised us that they will call/text/or email updates every Monday, Wednesday and Friday. Aida said the process would take 6-8 weeks. After not hearing from her I initiated the email Friday requesting the status of the estimate. Aida responded that she would finish it that afternoon. On Monday after not hearing from Aida I called the shop and spoke to AIDA, she hadn't completed the estimate and would complete that afternoon. I called my Insurance company to verify if they have received the estimate, State Farm advised me that Aida called them on Thursday to advise State Fame the truck was a possible total loss and that State Farm would need the estimate. At 4:00 on Monday 5/8 my husband stopped by the shop to check on the status of the estimate, and Aida advised him the estimate was not ready. My husband asked for the keys back and advised her we would be taking elsewhere to get the work done. Aida gave him the keys and walked away. Nothing said to him. My husband talked to the manager who was outside and the manager said he could get him an estimate in a few minutes. We left with our vehicle after it sat there for 5 days with absolutely nothing done to it. Good thing we didn't get a rental car because that would have eaten up 5 days of Rental and nothing was done. Broken promises and VERY poor customer service. I didn't realize when Aida said 6-8 weeks that the estimate was going to take 6 weeks. read more

I highly recommend Caliber Collision. I got rear-ended on the Katy Freeway in August - about $900 in damage paid for by the other guy's insurance company. Caliber Collision was fast and efficient. They estimated four business days and finished in three. They arranged for my rental car - you can pick it up and turn it in right there at Caliber. Allison is a customer service pro. Looking at my car today, you absolutely cannot tell that it was ever in an accident. read more

I was referred here through my insurance company. My advisor was David McManners. He was very helpful through the entire process. The parts had all arrived before I dropped off my Pathfinder which kept the repair time short. It was actually complete earlier than they estimated. All in all, great job. read more

I just picked up my 2007 Avalon after Caliber repaired the body due to hail damage, and I cannot say enough about how fabulous this place is. Bottom line is that their service is impeccable and the quality of the work performed is beyond expectations. What more can you ask for from a body shop? They performed the work in less time than was estimated and they even added a few more touches to my car that made it better than I could have hoped. Many thanks to the team of employees who work at Caliber. You are great at what you do! read more

After dealing with the insurance and the dealership nightmare, I took my car to Caliber Collision. All I can say is THANK YOU! David M. was honest and extremely helpful in dealing with my insurance. He was patient and explained the process to me. I am so grateful for David's integrity and I am able to say that if I ever have a need for car repair I will not hesitate to use them again! read more

We received an estimate for our dodge ram to be repaired. It needed a new front bumper (2 piece system) and paint to blend the color. We were told that the fender would be replaced and it was not. We were also told that the vehicle would get an alignment prior to us taking delivery of the vehicle and it did not. There were 2 spider cracks and a blotch of paint on the bumper. The quality assurance and quality control was flat out terrible. I would not ever bring my vehicle back there again. read more

I was in the auto body business for many years. This company demonstrates the reason I got out of the business. They reeled me in with a reasonable bid to do some work for me. By the time they were finished I was overcharged for poor workmanship. These guys are shisters and do not be fooled by the nice exterior. They are sharks and will overcharge you. Stay away. read more