Unfortunately, my car "floyd" has been to Caliber Collision three times in the past two tears. Caliber Collison called me just 15 minutes after I got off of the phone making my insurance claim. Wow, lighting fast. Each time the staff at the Grass Valley location has treated me and "floyd" with such kindness and respect it is just amazing. Brett and Kelsey are a class act, these two were always making sure that I was ok and checked in with me during the repair process to let me know what was going on. As a former insurance broker, I can tell you that some of my previous clients would tell me about their nightmares with the body shops they were dealing with during their insurance claim that was preparing their vehicles after an accident my experience with Caliber was absolutely awesome in all three cases. I can not recommend Caliber enough. When I got my car back it was beautiful. Not only had the repairs been done with a lifetime owner's warranty but they had washed and waxed it and cleaned the inside also. Thank you Caliber! I want to also put a big thank you to Theresa who will always answer your calls with a big smile. I hope that you give Caliber a try I really really think you will be extremely happy with the results and you will love your car again. read more

I used Chris' previously for a crash repair with very good results. Dropped in unannounced Thursday with a just purchased new car I'd discovered a paint defect on. Someone in the chain of custody had done some work that either was done poorly or hadn't been finished. Clinton Sales & Leasing (Sacramento) I'd bought it through totally supported me and asked that I get a diagnosis and cost to repair and they'd make it good. So I headed to Chris' to discover it's now Caliber (uh-oh, I thought). Service Advisor Brett M was able to look at the problem within 15 minutes of my arrival, and called in their paint guy, who determined this was an unfinished repair of a factory defect. They turned it over to the detail department and in a total of 30 minutes, I was leaving with the problem totally corrected at no charge. Kudos to the team at GV Caliber Collision. They could have turned this into a big deal with a quote and I'm sure Clinton L&S would have paid rather than pursue the real culprit, but Caliber made it a goodwill that will not go unnoticed. Thanks to the team there in Grass Valley! read more

Fantastic service! My car was broken into and they did a lot of damage. I called Caliber (based on my insurance company's recommendation - Allstate) and got the car in immediately for drop off. The receptionist and the woman who walked the car with me and oversaw all repairs were very kind, and professional, and warm and welcoming - which is important to me! They kept in constant contact about my repairs, were very clear about the costs and made sure all was absolutely satisfactory before I drove away. They did a beautiful job and my car was also spotlessly clean when I picked it up, which I also super appreciated! Great communication, friendliness, and helpfulness is hard to find in customer service, and they have it in spades! Very professional, clean, high-end operation, which I also appreciate. I highly recommend! (and I also highly recommend having good insurance so it only costs you a co-pay) ;) read more

I had excellent service at Caliber Collision. This was one and only collision center locally for the insurance company of the driver that hit me. I didn't know what to expect. From the moment I walked in, I was treated like a valued customer. They provided a quote and worked directly with the insurance company. The next day, I called them back and asked them to provide a quote for some additional minor work done while my car was there . The quote was reasonable. I was paying out of pocket for the additional work so appreciated the reasonable quote. They finished the car, including the additional work, a little earlier than expected. In addition, I found having the rental car company adjacent to their offices a real plus. The work was great, their attitudes are great and the service was great. I highly recommend Caliber Collision. read more

i recently bought a used pick up, and the tail gate latch didn't work. i couldn't access the bed. I took it to Caliber, to see if it was something they could do. The manager took a look, called his technicin, and they took it back into the garage. He took the tailgate apart, cleaned it, lubed it, and put it all back to gether, "as good as new",, I was so pleased that they would do that!! i asked, how much do i owe you? The manager said, nothing,, it was a simple job, and it's good to be able to do something nice for our neighbors. It is so refreshing, to experience such outstanding customer service !! My recomendation is,,, if you need any body work, Take it to Caliber !!! they are awesome !!!! read more

I unfortunately found myself having to go to caliber because of a vehicle accident. However, WOW they were amazing! Not only did my car come back looking better than how it went in (they cleaned it, thank you!) but the customer service was top notch! From the front desk, to the estimator, and the manager Bret, they were all great and I knew exactly what to expect every step of the process! Definitely recommend getting work done here if you find yourself in the same unfortunate situation as myself. Side note: Covid has changed the automotive industry drastically! Parts are back ordered but caliber is very upfront about this and plan accordingly to get you back on the road in your vehicle ASAP! read more

Very pleased with my experience at Caliber Grass Valley. I was on my way to work the other morning and a light came on my dash. I was not able to find a shop open so early except caliber. I stopped in to see if they could take a look at it and make sure my vehicle was safe to drive. The friendly, caring staff member Kelsey pulled my vehicle in right away. Upon diagnosing, luckily it was just my tire pressure light. She filled up my tire for free and I was able to get to work safely! Thank you so much Caliber for being there for our community! read more

My partners car got crushed from a tree this last storm and it has been such a scary experience. Caliber made us feel right at home and is taking care of us and our insurance needs every step of the way. Unfortunately our vehicle is going to be a total loss but I wanted to shout out to this rad team for making such a hectic situation a lot easier to swallow. Thank you to Mike for being kind enough to shuttle us home. Would definitely recommend caliber to others. This is not our first or last time using caliber! read more

I could write reviews about this place forever! I brought my car in after a little accident I had got into just to see what the cost would be to have it fixed and I was greeted by the most amazing office staff. Teresa welcomed me and made me feel at home with coffee and Kaley was there every step of the way and so incredibly thorough with everything from insurance to communication to getting it in and out of the shop in a timely manner for me. 10 out of 10 recommend this shop to everybody and anybody in GV. read more

I brought my car in for some body work and was really impressed by one of the employees, her name is Kaley. She was really nice, helpful and knowledgeable about what was needed to get my car fixed. She updated me on everything they were going to do on my car and time frames which were right on!! My car was also detailed which was a shock to me. Great Service! These days its hard to find good help and I am very glad Caliber found her. Thanks again Kaley for going above and beyond!! Sincerely, Paul read more

Fantastic service and staff! My Bumper popped off one side so I stopped in to make sure it was okay to drive. Kaley came out out and looked at it, she immediately knew what to do. She got a body tech and they clipped it back in with no problems! I offered to pay them but they wouldn't accept it. So heart warming to know a business is more concerned about my safety than making a buck! We are so blessed to have caliber here in out little town. read more

I recently had my bumper replaced at Caliber Collision's Grass Valley location. The work done was excellent and. I received great customer service. Caliber staff member, Joleana, deserves special recognition. She kept me informed during the entire process and was very helpful. My car looks great. The repair appears to be excellent - down to the color of the paint and the pricing was fair. I can't recommend them highly enough! read more

I love how easy it was to communicate with the front office, Kelsey is friendly and professional and set my mind at ease. The last thing you want to do is to worry after an accident. My repairs were done in a timely manner, and beautifully done. Caliber Collision's staff are what make this location a 5 stars in my book! Highly recommend using them for car repair work I'm happy to have my Jeep back, as good as new! read more

Had THE BEST EXPERIENCE WITH CALIBER COLLISION! The staff was experienced, helpful and fun to work with during a stressful time. Our primary vehicle was started the day after we called for an estimate! A week later, our vehicle was back in perfect condition. Mike was the best! He made the repair so easy, was honest and extremely professional. If you ever need any body work, ASK FOR MIKE AT CALIBER COLLISION! read more

I called Caliber today because I did not know where to start with getting my vehicle repaired. Pete answered the phone and was very professional and answered all of my questions. He was very patient with me and my many questions. He was able to help direct me. This level of customer service is not present at other automotive repair shops. Caliber will be getting my future business for sure. read more

Had a few surface scratches from a dog on my bedside, popped into caliber to get an estimate and the manager coleton, pulled my vehicle back and was able to buff out the scratches. Thankful for the expertise, it saved me thousands! Tried to pay them for doing the buffing for me and they would not take my money. Thank you Caliber for the courtesy work, I am extremely greatfull! read more

Caliber Collision is one of the nicest and most professional auto body shops I have ever been to. It was clean and neat, and they did a "superior job of my car!" They cleaned the tires and detailed the whole inside of it for me. I was so impressed with the lovely shop and great customer service. No complaints whatsoever. 5 Star all the way!!! read more

I guess you can say I am a regular here so I might as well bring a change of clothes. Lol caliber always makes me feel right at home all the ladies in the office are incredible and Kaley is my gal(car goddess)! thanks team for the awesome repairs, great quality,and hospitality. You guys truly make me feel like a valued customer! Love chels read more

Caliber Collision were professional, quick, friendly and honest. I was very impressed with them and their service. AND they had an Enterprise office right on the premises when I needed a car. Easiest auto repair I've ever had. The work was excellent and not over-priced. No wonder USAA recommended them for repairs. read more