He was very friendly and hopeful. Like the friendly neighbor next door. Made to feel comfortable…read more He was able to find out I had a very simple problem. And giving my situation. Being homeless. When I asked him how much. He said bless you and, get back up on your feet. And even offered to come back to install the part if I'm unable to myself. I would definitely recommend Grant to anybody who needs help. He's a great guy and trustworthy. I don't know if he's a real man. Or an angel sent to me today. But I feel blessed to have met him. May God bless you grant and all that is yours.

Excellent service. I needed a pre-inspection before buying a van. I got a quote very quickly and…read moreGrant came out to look at van within a few hours. He sent me photos and explained what he saw and what it would cost for repairs. Price was very reasonable for thorough inspection. I would definitely use them again and absolutely recommend them. Very professional

the most amazing honest!!!!! always have my service done…read morewith utmost competence and never fails to be friendly and very communicative! i truly am so happy to send my child off with great safety to university.

This is my go to place for Uhaul rentals. Kind, friendly service --they go out of their way to help…read moreus when we have last-minute needs. They almost always have trucks available Unlike a lot of other locations. I can't speak for the automotive department, but if it's as good as their service for Uhaul rentals, then it will be excellent!

Joe's response to my request was fast, professional, and informative. I didn't use Joe's this time…read morebut I will call him next time

The worst....my wife scheduled him twice. He came out to a small Repair never followed up never…read morecame back to do the additional repairs we needed done said he was coming three times. We waited for him did not show up. Completely wasted our time I would've paid someone more who has reliability integrity. This guy is only concerned with his own schedule and his mismanagement of it. Totally inconsiderate.

These guys have been so helpful to me as I worked through some deferred maintenance on a beloved…read morevan. The place I got my oil change referred me to them, which seems like a good sign. I'd highly recommend them.

Highly recommend. Jeff and Kevin are great ! It's become our go to place . They are friendly ,…read moreresponsive and even got us in quick for an emergency fix on a Friday afternoon before closing today . And to boot ... Kevin noticed my jenky fix on my windshield wiper and replaced those for me too :)

These guys are superb at what they do, and just wonderful human beings to boot! If I could give…read morethem more stars I would. I had never before fully trusted anyplace to work on my car, and now Tom's is the only place my husband and I will go. In the years they have worked on our cars -- over a decade -- (and my job requires lots of driving, so I'm in there several times/year) they have demonstrated over and over again that they take pride in their great work, care about their customers, and take the time to make sure you are happy and understand what work is being done and why. They have gone out of their way to go above and beyond on dozens of occasions. Super duper hella highly recommend!!

I had just bought a used hybrid in Sacramento and was heading home to Reno when the dreaded red…read moretriangle of death showed up on the dash. I did a quick repair-shop search and called them. They couldn't have been nicer: saw me immediately (in the late afternoon) and set up an appointment for the next morning. The car was repaired in the time frame they gave me and was charged $200 less than their initial estimate. I sat in their waiting room while the car was repaired and talked to a number of their clients--the experience felt like I was part of an extended family. Super nice mechanics/owner. I was so lucky to have found them! Thanks Guys!

I cannot say enough great things about this place. It has been my go to since moving to Grass…read moreValley. Ed and Ryan are a great team and the job always gets done right. This is one of those small town shops where you are on a first name basis with everyone there, and the biggest thing is trust. I know that if Ed tells me something needs to be done then that is the reality of the situation. No upselling, or anything like that. Just good honest hard working people.

This place is a joke. I brought my truck in because it was leaking power steering fluid. After a…read more$715 dollar bill to replace the pump it still leaked. Bad. They told me that I needed to replace the pressure line as they thought it was leaking. This is after I picked it up and paid for it, drove it for three days, and saw it was leaking just as bad. Their excuse was there was too much oil to see what it was leaking from. I asked why they didn't clean off the oil. They said I hadn't told them to do that. Then they said I would have to wait over two weeks for them to fix it and that it would be far more money. I ended up buying the hose myself for $259 and replacing it myself (took me 45 minutes). They told me it would be another 3 to 3.5 hours of labor plus $600 additional for the hose. Stay as far away from these jokers as possible.

This is a new post with a totally different vehicle than the one I posted about in 2023…read more A week ago I discovered that my tires were wearing more than I expected due to age. The date on the rear tires was 2015. Good time to change and not wait for the winter storm coming. I went to the shop, spoke with Shawn (may not be the name I was told), given a bid for 4 new 70K tires at a most reasonable price. I called the next afternoon and asked if they were busy. The gentleman told me to come in, as there was a lull, and I did. Tires were replaced in almost less than 1/2 hour. WoW!!! What a difference they made. Turning was so much easier, and starting and stopping without tires screeching at the start was remarkable. I had prayed that the busy would thrive, and they have. Why? Because they were attentive to my need, gave me a fixed estimate, were available when I called, even though I could have made an appointment. The new tires came with balancing, and free tire rotations and service. What more could you ask for? Price per tire $70, installation and taxes total $471.15. My next visit will be to have my brakes inspected. When it comes to the brakes, thank you to the guy that got a second look and found he did not need new rotors right away... Before winter blows in like a furry, get those tires checked and replace them. No tread on the wheels, could lead to an auto accident, especially if it's snowing (like next week).

Very nice service and got me good tires at a good price, they are very nice here and have never let…read moreme or my family down.

One of the reasons I continue to go back to Spencer's Automotive is because they have always been…read morehonest with me and integrity is important. They could have easily sold me on replacing my timing chain, gears and all the parts that it takes to rebuild that area but instead I was advised that it would be best to have the transmission checked out first before spending $2500 to $3000 with them. The car is only worth about $5000 so it wouldn't be worth spending all that money on it to then have the transmission break down on me and I would have to spend another 4-5K. Thank you for honesty!

Great people here. Very honest and take their time out to talk to you about any issues. I'm a lifer…read moreand will definitely recommend them to others!

I have been going to Douglas Automotive for several years. They are...bar none, the most customer…read moreoriented business I have ever had the pleasure to use. As a former owner of an automotive service center (Big O Tires) for about 30 years I know what it means to treat customers as you would like to be treated. It's pretty simple..remember the golden rule we all learned in kindergarten. They listen to your concern, diagnose the problem and offer a correct solution at an honest price. When you drive down Railroad Ave. it is obvious when you approach this facility why you are confronted with a packed lot. There is a reason for this! If I could add more stars to this rating I would.

Great service worth the wait; reasonably priced. The owner is wonderful, honest guy they even gave…read moreme a ride, and I would highly recommend them.

Bob responds very swiftly to calls and does a terrific job in answering questions on all the issues…read more- He even showed up a few min. early for a 4 pm appt. on a Sunday!!! Name another electrician who would do that. We'd asked him to identify issues in the main service panel as well as the sub panel. Within minutes he'd identified the problems and was prepared to give us a written estimate for completing the work. Can't say enough about how great he is. You're crazy not to call him for all your electrical needs.

We have done business with Robert Louis Stevenson Electric several times and have been quite…read morepleased with his rates, and the quality of his work.Several months ago we called about having an induction stove top installed. My husband spoke with him and he said he would call the next day, after looking at his schedule. I also sent him a message, because we had done business with him before. We never had any response from him. We were so very disappointed and have no idea why he treated good former customers this way.