the most amazing honest!!!!! always have my service done…read morewith utmost competence and never fails to be friendly and very communicative! i truly am so happy to send my child off with great safety to university.

This is my second visit and I really appreciate the service I have received. The staff is friendly…read more(as are the dogs behind the desk ) and I never feel upsold. This time in the course of checking my car they identified that I needed a nail removed from a tire--a service they don't perform--and they circled the nail, recommended another business and called ahead for me. Prices are fair and I like patronizing independent businesses in my neighborhood.

Joe's response to my request was fast, professional, and informative. I didn't use Joe's this time…read morebut I will call him next time

Joe deserves all the stars in the world! Ran into an unexpected, sudden car issue one late evening…read moreand had to leave town in a couple of days, so granted this was a bit stressful for us. Joe answered my call quickly and provided an estimate, and could be available as early as next day. I was initially a tiny bit worried about some of the reviews I read about scheduling/showing up, but Joe put my worries at ease and communicated with me within a reasonable amount of time and showed up when he said he would. He and his partner were communicative, kind, trustworthy, knowledgeable and skilled at what they do. They worked on our car repair in the pouring rain with no complaints! I would recommend them again and again and again. The mobile aspect was extremely appreciated and so valuable - we didn't need to worry about a tow or timing logistics to get the car to a shop before they close (because come on, most people work!) Excellent value, fabulous service, terrific work. Thank you Joe, and happy holidays!

The crew at Douglas Automotive in Nevada City is the best of the best!…read more - premier auto technicians - reliable + fair prices - top tier customer service I needed a ride to and from my house and the shop and Randy and Jeff made that happen for me. I appreciate this team so much! Customer for life.

Unprofessional, immature, disrespectful and sarcastic when questioned about a bill emailed for…read moreservices rendered without first calling to discuss the changes needed and get approval on price and what to move forward with. Instead of taking any accountability or kindly speaking into any misunderstandings, he immediately responded with sarcasm and disrespect - "Oh well we can undo the work we just did and you can have an non-functioning can instead." He ended up reducing the price. No kindness, non engaging and simply an a%#hole. Cold and cut off. He could have been having a bad day, bad month or bad year which I feel for AND you run a service business. Just lost 3 clients.

My wife and I raised 5 kids(drivers) here in Nevada County. Our family had 3-5 cars on the road at…read morethe same time for many years. We went to Tom's after being referred by a friend in 2010. Never have taken any of our cars elsewhere since. Tom and his crew are always honest, fair, and knowledgeable as well as teaching us more about our vehicles and how better to keep them on the road. We are continually thankful to Tom and his team. Roland

These guys are superb at what they do, and just wonderful human beings to boot! If I could give…read morethem more stars I would. I had never before fully trusted anyplace to work on my car, and now Tom's is the only place my husband and I will go. In the years they have worked on our cars -- over a decade -- (and my job requires lots of driving, so I'm in there several times/year) they have demonstrated over and over again that they take pride in their great work, care about their customers, and take the time to make sure you are happy and understand what work is being done and why. They have gone out of their way to go above and beyond on dozens of occasions. Super duper hella highly recommend!!

I had an excellent experience with Certified Auto Repair, and a big part of that was the customer…read moreservice from Ryan. When I first called, Ryan was upfront and honest about their scheduling timeline and let me know they were typically booked about a week and a half out. I didn't schedule immediately because I wanted to compare quotes from other shops, but after calling around I decided to call them back a couple days later. Ryan confirmed the same availability window and unfortunately their next opening was the day after our road trip was supposed to begin. I thanked him anyway and figured we were out of luck. Then, about 5-10 minutes later, Ryan called me back personally and said he had reached out to some of his morning appointments for the next day and was able to fit me in if I could do an early drop-off. That kind of effort is rare. He didn't have to do that, but he went out of his way to help us out knowing we had an important trip coming up. They completed the much-needed work on the vehicle and took a stressful situation completely off our plate. That small gesture earned them a new loyal customer. Honest communication, real customer care, and willingness to go the extra mile still matter, and Ryan absolutely delivered on all three.

I cannot say enough great things about this place. It has been my go to since moving to Grass…read moreValley. Ed and Ryan are a great team and the job always gets done right. This is one of those small town shops where you are on a first name basis with everyone there, and the biggest thing is trust. I know that if Ed tells me something needs to be done then that is the reality of the situation. No upselling, or anything like that. Just good honest hard working people.

In February, 2026 I bought 4 new tires and posted my experience about that purchase, all of which…read morewas a 5 star review, in detail. 5 Days ago a warning notice on the screen of my auto said that it was time to change the oil. Three days ago, the AC ran out of Freon. In this hot weather, AC is really necessary when driving. I stopped by on my way home Wednesday and made an appointment for those services. Went back Yesterday, Thursday 7/30 and had the work done and completed in two hours. When I paid, I also found out that they do tune ups, we agreed that come fall would be a good time to take care of that since I don't put on a lot of miles these days. The two pics below are the ones from the February purchase. Great tires, easy driving, and very little wear in 5 months... They have a large waiting/show room, lots of tires to pick from, and the owner and workers are the nicest folks to meet. The address is 960 Plaza Drive, GV, CA., 95945, and their phone number is 530-388-0140. Here is the link to their website. Prices are competitive, location is toward the back of the shopping center 4 door down from the Chevron gas station on the corner of Brunswick and Sutton.

I wanted a flat tire replaced with an extra one I had. I was told my extra tire was too old. Ending…read morebuying 4 new tires, mounted and balanced. Started out being over $600. Got down to $425. What is that about? Then they broke a lug nut and blamed it on the tow truck driver that put on the spare (with hand tools). I had to return 2 more times to get the tires balanced. I was told "the weights fell off." Was I mistreated because I'm a skirt? Never will go there again.

One of the reasons I continue to go back to Spencer's Automotive is because they have always been…read morehonest with me and integrity is important. They could have easily sold me on replacing my timing chain, gears and all the parts that it takes to rebuild that area but instead I was advised that it would be best to have the transmission checked out first before spending $2500 to $3000 with them. The car is only worth about $5000 so it wouldn't be worth spending all that money on it to then have the transmission break down on me and I would have to spend another 4-5K. Thank you for honesty!

We really liked the people here and appreciated their honesty and diligence with our vehicle. We…read morewould highly recommend this business to friends and family. Excellent service, excellent quality, excellent value.

I have used Douglas Automotive for years and years on both my personal and company vehicles. I…read morecan't even begin to tell you how professional they are and very competitive on pricing. More so, they stand behind all the work they do and several time I had no charge visits. Would recommend to everyone. Harry Reeder

These guys are awesome. Alex and Brian were great at explaining the process of getting my rotors…read moreand pads done on my vehicle. I went in in the morning and my car was ready by early afternoon. Price was fair, too and the service was exceptional. Will definitely refer Douglas Automotive to my friends and family!