Cancel

    Open app

    Search

    Caliber Collision

    4.4 (45 reviews)
    Closed 7:30 am - 5:30 pm
    Updated 1 week ago

    Services - Caliber Collision

    Bumper repair

    Auto frame testing

    Auto steering and suspension repair

    1 More Service

    Rear-end damage

    Caliber Collision Photos

    You might also consider

    Recommended Reviews - Caliber Collision

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Missing rack and pinion boot under driver's seat next to brake/acceleration pedals
    Anna Z.

    GROSS NEGLIGENCE AT CALIBER COLLISION I had an accident a couple of months ago and Caliber Collision was the shop I used for repairs. Key repairs were: replacement of rack and pinion (critical part of the steering system that was extremely damaged); engine cradle replacement; replacement of parts of the exhaust system, fuel system, and suspension. Pete Perez is a customer manager from Caliber who communicated with me and who handed me the car at the end. When I picked up the car and started driving, I immediately heard a loud pounding sound on the right side and a whistling scraping sound on the left side. We returned to Caliber Collision and technician Mike realized that the backing plate on the right brake had been bent when they assembled the wheel. They fixed it. I drove away for the second time. The sound on the right disappeared but remained on the left side. I returned to the Caliber Collision again. Pete took a ride with me and assured me that this sound is normal for a hybrid. I repeatedly said that the sound was never present before the accident. Ultimately, we agreed I would take the car for the weekend and come back if the sound remains, which it did. I came back to Caliber for the third time. Technician Mike drove the car with me, told me he hears the noise and agreed that it is NOT normal. They took my car back to the shop. Then, Mike came back and said they could not find any issues. He thinks the noise is coming from the engine, and they didn't touch the engine. I asked if I should leave the car, so they could look further. They didn't want to do that. Pete says, "If you are interested in chasing the noise, you can take it to another shop, but it will be an out-of-pocket expense". Next day I brought the car to another shop for inspection. The results were SHOCKING! 1) Rack and Pinion boot was missing. In the pictures you can see the interior carpet with no rack and pinion boot and/or a seal. Because of that, we heard the engine and wind noise inside, AND exhausts were directly getting into the cabin. There is literally a hole in the car that would let water, contaminants, and rodents freely enter into the cabin. Most importantly, any driver and passenger/s would be breathing cancerogenic fumes at all times while driving the vehicle. This is the direct reason for the noise and abnormal sound I was repeatedly asking Caliber Collision to investigate. There was A HOLE IN MY CAR, through which you can see the ground, and Caliber either didn't know or lied to me. I honestly don't know which is worse. 2) Exhaust system was malfunctioning. Rear muffler installed by Caliber was not properly secured to the exhaust manifold. Exhaust system, as a result, was leaking and, since exhaust clamps were not attached, the exhaust system was not working at all. So, the car was not in compliance with the local exhaust laws, and not safe. In combination with missing rack and pinion, it would lead to people breathing even more direct exhausts from the car all the time. 3) Control arms/bushings not replaced. My car was released to me with torn control arms, which impacts steering and handling and is simply dangerous. 4) Steering wheel was misaligned. The car was not properly aligned post-repairs and was off to the right, which I noticed when I first got onto the freeway. It was scary and, obviously, also dangerous. SUMMARY: THE CAR WAS NOT PROPERLY REPAIRED AND RELEASED TO ME IN A CONDITION THAT MAKES IT UNSAFE AND OUT OF COMPLIANCE. I reported Caliber Collision to BAR (Bureau of Automotive Repairs, part of the government Consumer Affairs department). BAR got back to me and helped me to go through the whole process of restoring my vehicle to safe and drivable conditions. BAR also found out that Caliber missed replacing multiple bolts when repairing my car, which is a manufacturing standard. Caliber Collision had to directly pay another shop to do all these fixes, since I do not want to deal with them ever again. BAR cited Caliber for gross negligence, did 2 field trips to the facility and will continue monitoring their operations. I received a call from Caliber's general manager Brett, who was apologetic but then failed to follow-up and/or to provide me with a rental car. It was the worst experience ever and I highly suggest AVOIDING THIS SHOP at all costs.

    See all

    5 months ago

    Very good service. Prompt. Professional. Returned it even earlier than originally thought.

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    16 days ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    I would never have my cat fixed here again. They did a terrible job. Parts do not match. car should have been totaled.

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Mary S.
    90
    15
    4

    2 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of SK L.
    0
    45
    73

    5 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of John D.
    19
    99
    65

    6 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Community Manager

    Community Manager

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 1

    4 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Cami M.
    553
    19
    13

    4 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Shawn B.
    253
    115
    31

    8 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kay B.
    0
    41
    3

    6 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jenn S.
    0
    127
    25

    7 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Impeccable service and work. Highly professional on every level. From start to finish this was a great experience. Highly recommended!

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    I highly recommend Caliber, their staff are very polite, professional and proficient. They did a wonderful job repairing my car.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Alan K.
    43
    49
    8

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Caliber Collision

    Caliber Collision

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Caliber Collision

    Review Highlights - Caliber Collision

    Pete was incredibly communicative from beginning to end and gave me detailed updates on a regular basis.

    Mentioned in 9 reviews

    Read more highlights

    You might also consider

    Tomcat Collision - The amazing Tomcat crew who restored my gti to it's former fabulous glory.

    Tomcat Collision

    (18 reviews)

    I got my 20th anniversary edition Volkswagen GTI (2003) on new years day in 2006. I've had this car…read moremy entire adult life and have always been obsessed with it's color (they only made 1,000 in this Jazz Blue color). I wanted to do something to commemorate our upcoming 20th anniversary together so I decided to get a complete paint restoration (the body was faring very well for being a 22 year old car, but the clearcoat started peeling in the Grass Valley sun when I moved here a few years ago). I'd been looking around at different shops for a while, most of whom had this grave tone in their voices when they told me I might as well buy a new car if I wanted a paint job (um, what?). Until I went to Spotless Auto Detailing where the owner Brian Scott recommended I take it to Tomcat Collision. From the beginning, Bill and his team at Tomcat made every move to accomodate my requests and vision for my car. When a small thing didn't turn out as expected, they went above and beyond to re-do it and even offered a discount (which I didn't accept, and instead paid in full because this team is amazing and deserves to be paid for their work!). The lead technician Onica was especially helpful, and huge shoutout for being such a badass! The final result literally took my breath away. I felt like I was 19 again seeing my car at the lot for the first time. So if you see me and my GTI around town, know that Tomcat Collision did that!

    Took my 64 Bonneville to Tomcat for paint and they went above and beyond! Thanks to Bill and his…read moreteam.

    Caliber Collision - bodyshops - Updated May 2026

    Loading...
    Loading...
    Loading...