I have had several repairs made from various auto body repair centers, never had a better experience then here, They (Tony McFarren) where very thorough with my estimate, unlike other placer, in the Orangevale area. No, extra call because they missed something and had to add a change order. I told them i need my car by a certain, and they were dead on perfect, i had some area that were scuffed and they buffed them out, no questions asked. Tony kept me informed everyday with the process too. Thanks Team! I would recommend everyone who needs auto body work to come here. read more

As the other reviews mentioned, Jennifer is great to work with. I believe this location tends to handle higher end vehicles but I could be wrong. I got into a car accident in a Brand new 2016 BMW and had it towed to another Caliber Collision location but was transferred here because this location has the tools / handles the luxury cars. The service was excellent, communication was on point, and everything was just done with excellence in mind. If you are looking for top quality along with a thorough job on your vehicle repair (especially if its an expensive car), this is the place to go. They were extremely thorough with the inspection/estimate and dealt with my insurance company so I didn't have to. What an excellent experience! Richard read more

Great job on my daughter's car (hit by a drunk driver). We added some Customer Pay work on the opposite side of the car, to repair some door dings and repaint the vehicle. The car looks like it is brand new (it is seven years old). It was ready a day earlier than promised, as well. I would recommend this Caliber Collision location to anyone. I have been in the Insurance industry since the mid-eighties, and have dealt with a lot of shops. This particular shop is one of the best I have ever had the pleasure to deal with. Martin and his Team did an excellent job. Thank you. Keep up the great work. read more

lace. A rental truck hit a tree branch and caused some dents on my car. They did an amazing job, my car looked like new when I picked it up. After half a year, I came back due to a daytime run light issue. So happy with John (Production Manager), he wanted to resolve the issue whenever I was available. He took really good care of my car and he offered to deliver to my place. I couldn't be happier than this. I am glad I opted to come here, I highly recommend this place if you need your car repaired. Fabulous customer service and repairs!! read more

I can't say enough GREAT things about this place!!! Not only did they fix my car good as new and keep me in the loop EVERY step of the way... But the customer service is soooo FANTASTIC that Michelle & Katie both fought for me and took care of a MAJOR billing issue with the rental car company as well as my insurance.... I was ready yo have a nervous breakdown but these girls took care of IT ALL!!! I can't thank them enough!!!! read more

I took my car in for an estimate to repair damage caused by a person who rear ended my MINI. Greg gave me an estimate and it was very reasonable. The staff were friendly, the online reviews were positive and the location was convenient. I decided to take my car in for the repairs. First of all, the total cost of the repair ended up being a little less than the original estimate. Second, Greg told me the repairs would take around 4 days but possibly 3. I dropped it off Monday morning and it was ready by 2 PM Wednesday. Third, the area they repaired looked as good as new. Greg called me with updates each day. My car was washed and very clean inside. I was so pleased with the service and the outcome. I highly recommend this location and I'd definitely use them again. read more

These guys did an awesome job in short amount of time. Johnathon, Lisa and the whole team delivered on time and better than the estimate. Can't recommend them enough! read more

Lisa was great! Not only she coordinated the collision repairs, but she also coordinated the car rental. I will always recommend Caliber read more

WOW. This place is a complete JOKE. My husband went to go pick our Acura SUV up after it being here for almost a MONTH... My husband gets back in the car to our navigation not working & his tire pressure light on! Julie thought it would be a great customer service gesture to let him know "we aren't responsible for fixing that for you" "we ARE NOT FIXING it for you", pretty much arguing with him! After the manager came out to look at the car he agreed the items need to be addressed.. BUT we need to schedule it & come back! We have been waiting for our car back for a month & then we get it back with problems we never brought it in with? This place is a nightmare. Some of there staff needs to be trained properly as well. ESPECIALLY Julie read more

Amazing service!! Very professional, courteous and they get the job done right!! Thank you to Marty, my service advisor!!

Great staff ! Detailed oriented ,they kept me updated on every step ! Highly recommend them !

I came in for an estimate, my estimator was Maria she really helped me out and had told me that there wouldn't be any repairs to my bumper and they were able to pop my bumper back into place. read more

We are from Indiana. Came to California for work. We had a problem in a car wash, it ripped off our antenna and had to pay for it out of pocket. Tony and the company went over and beyond with hospitality and the work on our car. Even washed it and cleaned it inside and out. 5 star service. Very informative through the whole process. I would definitely recommend them. read more

I went in to get a price quote since my truck was in an accident. They asked if it was going through insurance & I said, I want sure & that I wanted to see the cost first. They gave me a quote of $5,400! I decided to turn it into insurance. The insurance company had a hard time getting ahold of them & getting the paper work. A week later they final get it together & told the insurance company it would cost them $4,050! That is $1350 less than what they quoted a local customer with a family. Why give the big corporate company a better deal?! Shouldn't it be the other way around?! I will definitely not be giving them my business for this accident & any other future auto body work! read more

I made an appointment for the inspection and estimate. The Caliber crew was ready. I made an appointment for the repair. When I dropped off the car, the crew was ready, the car was repaired, and right on time, the car was delivered back to me. The have the collision repair business down to a science! Great experience, awesome repair, perfection. read more

My wife was in an accident, not her fault, and I found myself having to deal with another person's insurance company. This company, pretty fly by night if you ask me, dragged their feet for two and half weeks before I was able to hand the car off to Caliber to be repaired. Not only did Aaron and Michelle take care of EVERYTHING, they did it with professionalism and a positive attitude. They dealt with the other person's insurance, no easy task, and had the car back to us within a few days of finally getting the supplemental approval(more $$) to fix the car. Great work and frequent updates on the progress of the repairs made working with Caliber a pleasure. If you need body work after an accident I wouldn't hesitate to recommend Caliber Collision. Thanks again Aaron and Michelle! read more

Jennifer is the best! Quality service through all the issues we had with our Ford Fiesta and they made it easy and pain free to get everything fixed and worked out with our insurance. They even went out of their way to take our rental back for us when we couldn't. Amazing customer service and really made us feel like important customers. Thanks again caliber collision!! read more

Great experience with Caliber. Jennifer is terrific. They're so good it's practically a joy to have an accident! Would definitely recommend Caliber for your body damage needs. read more

Went in for help with my head lights and had such awesome service, again. Just a great job always.

Greg was outstanding and took care of everything with my insurance company and getting my vehicle in and completed before the estimated completion time. My truck looks fantastic!!!!....Doesn't get any better than that.... Keep up the great customer service Greg!!!!! read more

Excellent customer service from everyone there! They had issues with the parts that kept arriving incorrect, from the part distributor, and were very dissapointed that they could not get my car done, not only on time, but early. Once they got the parts they needed,correct, it was done right away. I would definitely recommend them to anyone that needs a great body shop! They even buffed out a few other areas and made my car look great! read more

Caliber Collision is the premier location in Folsom for insurance paid repairs and body work. Jennifer was my liaison and she is highly efficient and personable. She kept me updated regularly and was prepared with options and estimates before informing me of any additional issues so that I could make quick informed decisions. When my VW Beetle presented a unique mechanical problem, they brought someone in from VW to assist. I couldn't have asked for a better team to work on my baby. Thank you Jennifer and all at Caliber Collision! read more

Kudos for excellent service and a job well done. I was refereed to Caliber Collision by State Farm. I set up an appointment to see Greg. He was on time, courteous and very accommodating. He kept me informed of progress, by phone. My car was delivered to my home when promised, looking as good as new. I appreciate the outstanding service I received and highly recommend Caliber Collision.. read more

I crashed my car and picked the closest AAA network shop near my work for convenience. It ended up being Caliber Collision in Folsom. They did my estimate, and then as soon as insurance approved it to get fixed, I brought my car in to get it fixed. They had a rental waiting for me when I got there to drop off my accord. My car was in the shop for almost 2 weeks, and almost every other day, Katie, my service contact, called me to let me know the status on the vehicle and how it was coming along. They ended up finishing my car 2 days early, which was awesome, because the rental Hyundai did not drive nearly as nice as my Honda, so I was very eager to get it back. I noticed driving home that night that the hood on my car was shaking and bouncing a little bit. I brought it back to the shop the next day, and Dan, the manager of the shop told me he would personally take care of the issue and get me back in my car by the end of the day. They even dropped me off at work, and then when the car was ready, drove it to my work for me so I didn't have to drive back to the shop. I hope I never need to use a body shop again, but I know exactly where I'll be taking my car if I do. The guys over at Caliber in Folsom did an excellent job on my Accord and their service and professionalism was top notch. I cant see why you would want to go anywhere else! read more

I had a stripped bolt that I couldn't remove so I took it to my dealership and they failed to remove it as well due to lack of tools. I took it to Caliber Collision and they sent out Greg Dias. He checked out the bolt and went back in for a pair of vice grip pliers. He had the bolt removed within 5 minutes and on top of that he wd-40'd the screwhole and gave me two new screws for my car all at no charge. 10/10 customer service I highly recommend. Thank you Greg read more

FLCC has absolutely outstanding customer service. The repairs that they completed on our vehicle were meticulous and their customer service is outstanding. We were consistently kept informed regarding progress and completion. The front desk customer service was amazing too. They tracked down the type of rental car we needed and made changes to the rental car for us so that we would not have to spend time managing it. They also took the time to get to know our family. When my husband went to pick his truck up they had a bag of popcorn waiting for my son because they remembered that he loved it. Thank you for making them feel like VIP's. read more

My car was sent to this Caliber Collision location for some paint work from Folsom Lake Honda. I must say I was thoroughly impressed with their customer service, concern, and dedication to making sure I was satisfied with their work. It's nice to see that businesses are willing to do what it takes to make sure customers' needs are met. Good job, Caliber! Keep it up. read more

Greg was absolutely fabulous. I had both my Audi A6 and BMW repaired recently. The service and the work was beyond my expectations. I would highly recommend this company. read more

Avoid this shop at all costs!!! Their work is terrible and falls apart, and their paint job does not last. Unfortunately, I took my vehicle to them two years ago for body work on my car's front side panel and front bumper. Two years later exactly, the bumper and side panel separated from each other, causing the bumper to begin to fall off. Additionally, the bumper had been replaced and painted to match my vehicle's body. In only two years, that paint had bubbled and started to feel like sand paper, instead of the nice, smooth paint coat the rest of my vehicle has. Since I had this work done through insurance, it was under warranty. When I called Caliber and spoke to Dan, he sounded skeptical about their work having failed, but told me to go ahead and bring my vehicle in. Sure enough, I brought my vehicle in and he had to admit that their work had failed. He walked around my whole vehicle, looking for any damage, so that he could get out of this warranty claim. When he finished his walk he said, "Well, your car is in great condition. It only has some minor door dings and some sun faded moldings." I knew this was the case, because I am the original owner of my vehicle and have taken exceptional care of it. I brought it in for his inspection on a Monday morning, at which time he told me that they were too busy to take my car until the following Monday. Frustrating, but I could clearly see that my warranty work was not his priority. I was also frustrated because I had brought my vehicle back to them shortly after the work was originally completed two years ago, because my hood started rocking and vibrating loudly while I was driving down the freeway. I had told them when I picked up my vehicle that the panels just did not fit correctly like they had before my accident, nor did they have the same spacing as the panels on the other side of my vehicle. At that time, Greg told me that was as good as it was going to get, but they would adjust the hood for the vibration they had created. When my husband opened the hood to look under it while we were there for the adjustment, he immediately noticed that they had put in a refurbished headlight that had a part incorrectly welded on the top, and it was preventing the hood from sitting flat. Greg tried to argue that it was acceptable, because they only send passable refurbished parts. However, it was not acceptable to us, so at that time, two years ago, Caliber had to replace the bad headlight that they had cut corners and put in, hoping we would not notice. You can now imagine my frustration now that their complete work has failed two years later. Long story short, they replaced the after market bumper and after market side panel with OEM parts this time around, admitting that the after market parts were not quite the right size. However, they tried to blame that on the insurance company not wanting to pay for anything other that after market parts. That is a load of crap! All Caliber would have had to do at the time is tell them that the after market parts did not fit correctly. Upon picking my vehicle up this time (two weeks later!), I noticed that the paint job looks better, however, the panels are still not spaced correctly. When I mentioned this to Greg, he told me, "That's what you get when you want OEM parts. They are always too tight." He was basically scolding me for wanting OEM parts. Besides, what a stupid line! OEM parts are what come on the vehicle and have the best fit. I am confident that the underneath body work was never done correctly, which is why the panels are still not fitting right. Additionally, upon picking up my vehicle, I noticed that it had spider web cracking and a chip on the back bumper. This damage was not there when I turned my vehicle in to Caliber. Dan at Caliber took pictures with all of the dings marked on my vehicle when he checked it in. This area of cracking has no mark and is not visible in the pictures. When I showed this problem to Dan, he lied to my face and told me he had marked it in the pictures. I pointed out the unmarked area on his own pictures, and told him I was shown the check-in diagram of my vehicle, which clearly had written in red, "standard wear and tear," with no notation of the cracking! Still, he and Caliber Collision are refusing to make this right. When I called Dan a crook, he walked away from me and said he would not help me. So I am left with a permanently damaged vehicle. THIS SHOP IS DISHONEST AND CROOKED AND WILL LIE TO YOUR FACE. If you value your vehicle, steer clear! I am going to the Better Business Bureau about this matter! read more

I had a good experience with this company when I took my car in to be repaired. I was call several times through out the process and they handled everything with the insurance company. read more