I called to ask a simple question about what type of transmission fluid they use, along with some more questions before committing to driving over and getting the service done. Before answering most of my questions, the woman on the phone insisted on collecting my full name and other personal information just to continue talking to me. I explained I wasn't comfortable giving full details until I understood whether they even offered what I needed. She became impatient when typing my name and abruptly told me to 'you know what- why don't you go somewhere else' and hung up on me. I'm reluctant to hand out personal identifying details just to get information about a car service. I wasn't rude or argumentative; I simply wanted to know if they use the specifically compatible fluid for my car I before committed to anything. If this is how they treat someone trying to ask basic questions, I don't feel confident trusting them with my vehicle. read more

If I could give more than 5 stars, I would. I took my 2017 Hyundai Sonata in because it was burning oil. It took five months dealing with extended warranty insurance to get the work approved. Ron never gave up and was persistent until he got that approval. I am forever grateful. read more

I do not recommend going here. Took a car in for a pre-purchased inspection before buying it and they told me everything was good. Bought the car and Come to find out later there's a bunch of major expensive issues. Asked them about it and they told me they chose not to tell me about it until it got worse. suspension was messed up, and the brakes and rotors were jacked up. Then they called the other shops that found the issues scammers for pointing out the problems. So I go back in to have them do the brakes and rotors, and they resurfaced the front rotors and replace the brake pads. Anyone who knows anything about brakes or rotors know that this is not the right way to do it and it causes the old rotor to damage the new brake pads. I called them and asked them about this when I found out and they lied to me and told me that they put on a new rotors even though I could see the rotors myself and they were obviously old and rusted out . I decide to go in and get a copy of the invoice. the invoice it says they resurface rotors. even though over the phone they lied to me and told me they replaced them. they got hostile and rude and aggressive to me over the phone when I called then them out on it, then they hung up on me. then when I called them out for the rude phone call,, they claimed I was being rude, even though I was super polite. Save yourself time, money, and hassle and go to a better shop read more

Very nice and honest crew with decent prices and great service. My whole family trusts their cars and trucks with them. Would definitely recommend. read more

We have been very happy with the service here. My wife has her Acura serviced here. They are honest. They meet deadlines and they do a great job. read more

I took my vehicle here because my FixD recommended them. I went there to get my ABS light on my dash but they told me I have 14 codes on and my car has been in the water so they can't work on it. My husband purchased the vehicle salvaged due to an accident but it was never been in the water. And in top of that they're very expensive, people who want to come here minus well go to dealership to get their vehicle fixed. I want to give no star but I gave one. read more

I brought two of our cars here for the etch and catch program and I always have positive experience. The AC on our 17 yr old Honda Accord is not getting cold and we brought it Thursday morning to have it diagnose and they had to replace with new AC and they finished the next day. Melanie scheduled me right away after I emailed her for estimate the same week. It was quick and professional service! Ron and Jim are great! They also offer veteran's discount. Customer friendly and trusted local auto shop and prices are reasonable! Thank you Folsom Auto Tech for excellent customer service! read more

Folsom Autotech - Thanks for the keychain! - Auto Repair Near Me - Folsom, California

I've been to many mechanics over the past decade (at least 5). It was hard to find one I was confident in. As soon as I went to Folsom auto tech I looked no further. They are very honest, professional, and knowledgeable. Their prices on most services are reasonable and they provide a quick turnaround. They do not try to upsell. read more

Folsom Autotech - Under the hood of a well maintained G35, serviced by Folsom Autotech - Auto Repair Near Me - Folsom, California

very honest, fair prices, and efficient, I have taken all my cars here for the past 20 years, Ron is so wonderful!!!!!! highly recommend!

My new go-to shop for sure. When no other shop (including the dealership) would take my car in for an A/C issue, they handled it no problem at a much better price than anyone else quoted me. Straightforward, honest old-school service - they completed the job in less than 4 hours and I found the vehicle just as clean as I left it, something many shops don't bother doing nowadays. As professional as professional gets. I'll be back when I need you guys. read more

This is my new go-to place for service for my 2016 Honda Civic. They are prompt, reasonable, friendly, and knowledgable. Got my car smogged in less than 1/2 hour the day after I called for an appointment. And at a good price, too. Thank you! read more

Took my wife's car to a dealership to have the cooling system worked on and they want $7,000. Of course we said no! Took the vehicle to Folsom Autotech the next day. Dropped the vehicle off at 8AM and they called my wife at noon and the vehicle was fixed and ready to be picked up and the prices was fantastic. We will be taking our cars there for any services going forward. You should as well! read more

I have had Folsom Autotech service my 17 year old Lexus SUV for 13+ years and they have done an impeccable job keeping it running like it was brand new. Although I probably should have written a positive review before this, a recent event prompted me to highlight the outstanding customer service and professionalism at Folsom Autotech. While I was laid up in bed, my wife called to tell me that the ignition key broke and she couldn't start the car. AAA informed me that they don't do that type of service (just tires, batteries and gas). So I called Autotech for help. Without hesitation Jim (the boss) went to my wife's location and was able to repair the key so my she could get home. In addition to the quality automotive work that they do, this is an example of quality customer care that all businesses should have. read more

I was happy they could not find anything wrong so they didn't charge me they just charge me for the service of checking my car out so I really appreciate that honesty goes a long ways I'll definitely keep bringing my car back there read more

This company is useless. If you need your car fixed, don't come here. They will lie to you, state they called when, in fact they didn't, lied to the point that I missed my grandmother's funeral because they are incompetent at ordering anything correctly. They broke my dipstick and said it was that way when they pulled it out. The man, Ron, is rude and feels like nothing is his problem. Someone should remind him that people are paying HIM, not the other way around. read more

I was quoted a ridiculous amount to fix my truck at the dealership and I was referred to Folsom Autotech for a second opinion from Tire Pros in Folsom (also great). Not only was the quote from Folsom Autotech HALF of what the dealership quoted, once they got into my truck, they realized that I didnt need some of the work that was assumed to be necessary. They could have done the work and just charged me what was quoted but they went out of their way to save me money and do only what was necessary. After that, I took my car to them (which also broke in the same week) and the bill came back 200 bucks less than what they initially quoted AND the car drives like a new car. This is an honest place to do business with and I will be taking my cars here going forward. read more

Was sent here by Al at Bidwell auto because they don't do smog tests. I walked right in, no appointment. They got me right in and were all very nice. I was in and out in about 20 minutes. Super easy. Will definitely use them again if I need other services. Thanks! read more

I really wanted to love this place, but they did a terrible job on my car. I went into this shop for MAINTENENCE, there was absolutely nothing wrong with my car. No noises, no leaks, nothing whatsoever. One of the things I had them do was a simple brake job (replace the pads/cut the rotors/grease the contact points). Immediately, I noticed the brakes were squeaking, I know this is normal until they're fully broken in so I thought nothing of it. A month later during a road trip, I noticed a loud rotational grinding noise when braking. It was so bad I had to pull over multiple times, and debated calling a tow truck as I was driving mountain roads and it didn't feel safe. When I got back home, I took it back to their shop right away. I explained they just did a brake job and that it is already grinding again. They charged me $90 to diagnose why the brake job they completed weeks prior is giving me issues. They said they couldn't replicate the noise, nothing is wrong with it. The grinding got worse and worse. I took it to a different mechanic and they stated they didn't properly lubricate the brake components. I went back to the shop to ask why they did not lubricate the brakes when they first did the brake job and they said that doing that is not necessary. I proceeded to argue with the guy who claimed to have 40 years experience. He even stated that they have brake grease and that lubricating breaks "isn't what it's for". If you know anything about cars brake pads, most of them come with a packet of brake grease! I would have been happy with them simply greasing them for me, but instead they just wanted to warranty the pads. They refused to solve the issue they created. To reiterate, my car had NOTHING wrong with it when I took it to this shop, I took it in for maintenance. Brake jobs are a simple service, it's concerning that they couldn't even do that correctly. They gave me a refund for diagnosing their bad brake job, but truly such terrible service. read more

Folsom Autotech - Brake pad, zero grease or lubricant in sight. - Auto Repair Near Me - Folsom, California

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I feel bad leaving a bad review because the lady at the front desk is really nice, but I am not pleased at all with my experience. I called on Monday to make an appointment for my car, and I was told Wednesday 8am, and to "drop it off maybe on Tuesday because the guys might get to it early, and have it returned to me sooner". That sounded great so I dropped my car off on Tuesday. On Wednesday afternoon I called for an update about my car and was told "we haven't even started working on it yet, your appointment was for Thursday". Oh? No? I was fully told multiple times that it was Wednesday. That was extremely frustrating but I let it go. Then today (Thursday) they call me and tell me they "ran out of time looking at my car so they need $170 more to keep looking for the problems". Long story short I left paying $300 after leaving my car there for almost 3 days, and nothing is fixed. Especially my air conditioning in this over 100 degree heat. I have never heard of an auto company calling and asking for extra money because they ran out of time? I am very disappointed, frustrated, and genuinely upset with my experience and that I paid $300 for truly nothing. read more

No complaints about the service - a few days ago, they got me in and out with a repair in no time. However - while I was waiting for my vehicle to be fixed, I overheard the guys behind the counter talking about COVID as if it's all a joke. One of the guys even mentioned that he needed to get tested because one of his co-workers there had tested positive (!) The 2 guys continued to talk about COVID for a good 5 more minutes, indicating that it's 'not a big deal' and 'nobody actually dies from it.' NO one was wearing a mask, but they did have a huge strip of what appeared to be plastic wrap covering the check out area as a type of shield (!) One of the guys even sneezed and joked that the next time he did, he would do it in the direction of one of his co-workers. Not funny. Very unprofessional and shocking behavior. I wish I was making this up. I would highly recommend going elsewhere if you are concerned about your safety. read more

Another shop nearby charged me $60 to look at my A/C system and said I needed a new A/C condenser before they could recharge the system. I called Folsom Autotech and explained the situation, and my car was done by noon the next day and they saved me over $200 from the other shop's quote. A/C works great! This will definitely be my first stop for auto repair/maintenance from now on. Great service, reasonable rates, knowledgeable and experienced staff. Give them a call before you go anywhere else! read more

Scam, don't go here! High prices. Charged me for a smog after we told them we just needed repairs done since we already paid for smog elsewhere. read more

From the time I called them to check for an opening to the time I got home with a passed Smog Cert was all of 30 minutes! These folks are great. Super accomdating and easy to work with, and I even got a discount on the service. I'd most definitely go here again! read more

This shop stands behind its work, 100%. Hard to find an honest mechanic these days (looking at you Folsom Motor Works). I appreciate you all! read more

I want to praise Autotech for employing outstanding Staff: from the first reception to the last moment. Autotech well repaired the obvious deficiencies AND replaced some electric lamps, of which I did not ask, but did not charge me. I surely recommend Autotech with confidence and very high marks! read more

Had a great 1st time experience. I explained the problem over the phone - Ron told me what he thought the problem was - but they'd have to diagnose it to confirm. They were able to diagnose, figure it out - and resolve it within a day. Bonus, they came in a bit under the estimate and my AC works perfectly now. Second bonus, a small veteran's discount! read more

I've been taking my car to carMax for the same complaint for the past 2+ years and they kept claiming there was nothing wrong with it, making me feel crazy. When I explained to Ron, here at Folsom Autotech, what was going on with my car he immediately knew what the problem was and the technician confirmed it!! They got my car fixed extremely fast and now it feels brand new!!! The service was great!! I will always bring my car back here when something needs to be repaired! read more

Our 2002 dodge ram is very challenging to diagnos. Folsom Automtech made a terrible situation into a fair one that was reasonable and the work was top notch. Couldn't be happier! Thank you Jim! read more

Jim is a great guy! They do great work at a fair price and they are honest with you. I won't bring my car anywhere else.

Dropped off my truck for a service and the gentlemen sitting at his desk behind the counter made it seem like I was a nuisance to him. extremely unpolite and had no interest in hearing about what I was asking them to look at on my vehicle. I won't go back, there are plenty of other places to take my vehicle here in Folsom. read more

My truck was running rough. I'll admit, Ford dealership couldn't get me in for a month, so I went to Folsom AutoTech. they found a couple of things wrong, replacing my radiator hoses, spark plugs, new coil and coil boots. I was called to pick up my truck. When I arrived, my truck was running poorly, and I had to leave it longer. Turns out technician broke new spark plug during repair. I retuned again paid $1,700 for repairs and was finally on my way. Within 300 miles I was back, after being stranded on the highway overheating.. I returned to Folsom Autotech a third time! Another $215 to replace my thermostat. I picked up my truck and became stranded on the highway again the next day! I returned a fourth time pretty upset by now. I was told it was an air lock in the system because the air was not burped after replacing coolant. Ron, the manager said "it would have taken more time to do that." I called Ford dealer, the technician said the "system should have been placed on suction to burp the air after repair". Ron, what about my time? 4 visits, $2,000 and stranded on highway again! They apologized and agreed to return the $215 for my third visit. Anyway, I've learned my lesson using non dealer repair shops who cut corners to save "time". They sure did charge for their's! read more

I walked in one day to their shop. Seemed like nice guys. I spoke to them about my 1996 F250 that had a check engine light and would not allow me to pass smog. Diagnostic would be $159 and they said they would provide a list of items causing the check engine light so that I could replace them myself and save some dollars. I called a few days later to set up an appt. and discussed some of the codes I was reading. Jim walked me through a couple scenarios but suggested I start with cleaning the Mass Air Flow sensor with MAF cleaner from O'Riely's. He said if I have any other questions, to feel free to give him a call or bring the truck into the shop. I bought the fluid and cleaned the MAF sensor, removed the codes and drove the truck for a day. I schedule my smog check and passed with no issues. Check engine light has not come up since. Jim, thanks for your time on the phone and saving me money. It would have been easy for someone to schedule a visit and charge me. I will come back again for sure. -Brian K read more

Honesty. A rare trait today. I take both mine and my wife's vehicles here for that reason. They are upfront and clear on what needs to be done and what the costs are. They are honest enough to tell you that some repairs are beyond their scope (e.g. happened with my wife's Mini Cooper that had battery issues), or that some fixes can wait a little longer (the Honda dealership told me that ALL MY BRAKES NEEDED REPLACING NOW and quoted me $$$$$ to do it --- they told me only the front brakes were urgent, the rear brakes can wait till the next oil change, giving me enough time to save up for the repair costs). Honesty. That's why we choose Folsom Autotech. read more

Folsom Autotech has serviced our cars for many years but most recently the actuators for the HVAC venting failed in one of them. Sadly there are 5-6 of these and most require the removal of the dash. It can be expensive and in the old days stories of squeaky or poorly aligned pieces concerned me. However Folsom Autotech did a great job, tore apart the dash, fixed the venting and put it back without a single problem. read more

Great local auto repair shop staffed by great people. They've always been attentive to my automotive needs.

The AC in our car had let go and it was a Sunday in July. I was picturing being without the car for several days since I hadn't made an appointment. I used the overnight drop to leave the car off on Sunday night and got a phone call first thing Monday morning to confirm what had been happening with the AC. By midday the diagnosis was done and the part was ordered. The job was done by midday Tuesday. The AC is blowing cold again and we were so glad to have the car back that quickly. Thanks again. We'll be back read more

Had my car smogged and I was in and out within 20 minutes. For $58, you can't beat that compared to the nearby place on Prairie City and Blue Ravine that wanted $70! The guys were nice to deal with and showed support for fallen peace officers, which gives them high marks in my book. read more

Took my Jeep Wrangler in with electrical problem and oil leak. Keep was towed into shop and finished the next day. I got updates when needed from the shop and the cost of needed work. I will return. read more

My wife took our 2005 Escalade with 70,000 miles because we had a coolant leak. Guy told my wife it was a blown head gasket and a bad water pump. Quoted $3,100.00. Got a second opinion from an auto repair shop down the street and turns out it was only a bad water pump and cost $700.00 to fix... it's really not cool to take advantage of people like that. read more

Great service, very knowledgeable and honest service advice! I've taken 3 cars there and always positive results.