Feeling frustrated after we took our truck in for a brake inspection. The inspection cost $80. We aren't used to taking a vehicle in places and being charged a diagnostic fee and if we are it is usually waived when you go with them for the work. In this case they don't deduct the inspection fee. They didn't verbally say the inspection fee would be $80. It was on a piece of paper we signed at the bottom. If they are trying to be transparent I would recommend they verbally tell you all fees before services, not just in writing because it was missed by us. Because of this I don't think we will go there again. I don't like that they don't waive an inspection fee if you use them for a repair. I get they have to do what they have to do to run their business, but many other places don't do this. Feels like it is sacrificing customer service for a little extra profit. Leaving one star because of the customer service, pricing, and transparency vs their work on vehicles. I can't speak to their work on vehicles. read more

Went in for an alignment and asked them to investigate the transmission fluid as a prior mechanic reported it smelled "burnt." They were able to get me in and out in short time. $99 for an alignment of a compact pickup was the cheapest of the three places I called around town. The staff were friendly and their lobby was comfortable. Parking is a little tight in front of the service bays, but I found a spot. read more

Went to Folsom motor Works to have some work done on my car. It was nice to see an intelligent young woman behind the counter who met me as I came in. I believe her name was Vic. She's extremely knowledgeable and friendly. The work was done on time on my car and at a reasonable price I would highly recommend this business. read more

I moved from bay area in 2019 to Folsom and my son found this hidden gem when his catlatic converter got stolen from his apartment in Davis. Rest assured the quality of service and honesty is bar none and by far the prices are fair and work is quality. Vehicles serviced: 2001 jaguar xkr 2013 acura mdx 2011 mercedes s63 2007 toyota prius read more

These people are complete money leeches. I took my 2014 Audi A4 there a year ago and instead of being honest about what was wrong, they were completely lazy, dishonest, and completely inconsiderate of my financial decision. I had low oil pressure and knowing what I know now the first step would've been to check if there was carbon build up. About 2 grand deep into the engine they finally got the genius idea to check if there was carbon buildup which they then determined was a "completely spotless" engine internal. They then advised more stupid parts and costed me another almost 5 grand that DIDN'T fix it. I then took it to a new shop where they actually took the time to inspect it and determined the carbon buildup was "the worst they had seen," not "completely spotless." Thank you folsom motorworks for your complete incompetence and inconsiderate behavior masked by your hours of "free labor" aka, letting my car probably sit in the bay while you work on something else. TERRIBLE business practice. ABSOLUTELY DO NOT recommend read more

They were so nice had my car star smog done. They were fast and loved the price! I will definitely be going there for anything I can't fix.

Recently lost cold air from my automobile air conditioning unit. Took the vehicle to Folsom Motor Works, Folsom CA 95630 (703 Bidwell St) for diagnosis. They "claim" they pulled the compressor down to 10 mmHg and it held there for 30 minutes. At that point, they recharged Freon and charge me $190 for the Freon and sent me on my way. Within two days system was blowing hot air. Upon leaving, I asked: is there any warranty on the work that was done and it was blatantly stated no!! After the system failed in two days I called and spoke to the manager Rob an he stated that the shop definitely stands behind their work. He told me to bring the vehicle back in. This morning they ran a diagnostic test to determine where the leak was actually occurring and determined it was from a crack in the condenser. Not sure how you can pull down a compressor to10 mmHg and have it hold for 30 minutes if there is a leak in condenser. It would immediately leak and would not have held the delta at 10 mmHg during the 30 minute pull down period. I was told they could replace the condenser ($850) but they would have to recharge me again for the Freon ($190). I was not expecting to hear this when Rob's reply to me earlier was that they definitely stand behind their work. Stay away!!! Replacement of the condenser and recharge was $850. Not at all happy with how I was misled when they stated they "stand behind their work" and yet it is quite obvious they do not. It was take it or leave it at that moment. One star would be to gracious. Can assure you they will never receive my business!! Not even a referral to patch a flat tire. Crooks!!!!!!!!! read more

Awful Experience Rude people Called to check on car and multiple times were rude and had attitude

These guys are the best! Super friendly and there to help you and not just separate you from your money. They help me keep my vintage VW Rabbit on the road! Best shop I've been to in Folsom. read more

I brought my 2011 GMC sierra to get worked on it had a lifter problem . They fixed that and it left with a whole Nother set of problems . From low oil, incorrect spark plugs, and yet they won't pick up their phones, I get put on hold every time from the manager and the owner. They won't help me out or anything to get this problem fixed or resolved. I have made numerous attempts to contact and reach the owner and or workers. At this point I'm not sure what's left for me to do here other than make a complaint to BAR and BBB. Wish they treated there customers a lot better here and would stand bye there work. I highly recommend staying far away from this shop. read more

Folsom Motor Works - Auto Repair Near Me - Folsom, California

Great service techs. I've been going to them for 12yrs. No problems. Folsom motor Works has been around , it seems like forever.

Folsom Motor Works is best in class. I have trusted them unconditionally for 33 years. Their customer care is role model. And I want to call out Rob for his passion, client comes first, and always going the extra step to explain the what & why. Big Fan! FMW...I appreciate you always being there for me... read more

Made an appointment onsite in the repair office to have my car worked on. He verified he couldn't get me in until a week later and set the appointment. Called back a week later, day before appointment to verify. Made nine phone calls over 2/3 of a day to get past their forever busy signal, only to find out they lost any trace of my appointment. Asked Manager why appointment was erased. Manager then simply said he didn't want to work on the car because I was upset the appointment got totally erased. Very unprofessional. Never in my life have I had an auto repair place lose my appointment. A week wasted. I work as a cashier and have all types of customers, from excellent to the once in a while grumpy person. I handle all professionally. The girl answering the phone and the manager at this place are extremely unprofessional and don't have a clue on how to deal with people. I highly recommend you go elsewhere. In addition, they wanted to charge $170 just to plug in a meter and read codes to analyze the problems. A total rip off. You can get a similair analysis done at AutoZone for free. Don't believe me? Try it. I have an Aircraft Airframe and Powerplant Mechanics license and know when I am being ripped off. Zero star service but I gave one star anyway because I'm a nice guy when being treated fairly. read more

Liars cheaters and THIEFS. They did work on my car on two separate occasions and stated several times the work was not done there when I knew it was. No apologies just attitude!! They over charge and DO NOT adhere to warranties. Faulty computer systems not to mention tell you that more work needs to be done when it does NOT. You know, the tensioner/pully for the alternator. Ummmm, ya mine was fine!!! THIS IS FRAUD!! Do not trust them, find another shop. I only chose one star because I couldn't post without one at least, they get zero stars. All these five star reviews, they got lucky. I have spent thousands and thousands hereb. Ripped off I got nasty after you would NOT take ownership of your computer malfunction. Also, I guess your brake job is only good for three years. Why dont you comment on the issues at hand Rich. Also, I was just there two weeks ago....... trying to make it seem like it's an old issue shows your character. Shady!!! You could not find my invoice not just once but twice and still never took ownership or even apologized. Of course, at this point, I'm going to get nasty. There is plenty more I can say here and I'll keep writing a review every day read more

In today's world you need a dentist, a doctor and a car guy. I had a terrible problem going on with my car. I made the mistake of hiring a bad mechanic before towing my Car here... These guys are really great. They are honest and tell you exactly what you need and nothing more. I had my car back and running in no time. I brought my car here basically in pieces and they were able to put it back together with a smile for a reasonable price. Thank you guys! read more

Folsom Motor Works has been in the same location for 30 years. Just a great local honest family owned and operated auto repair shop. They work on everything from new cars and truck domestic and foreign to antique cars and classic American muscle cars. I HIGHLY recommend you bring your car whatever year it might be to these guys. read more

I only use FMW for all my vehicles. Reliable, Honest and well priced for the quality and craftsmanship they provide.

They try and pass for the friendly ma and pa shop but they are scammers just like the rest of them. Lady tells me one thing on the phone so I set an apt and when I get there they tell me something entirely different. Such a waste of time and they aren't even that reasonably priced. We will be taking our cars elsewhere **In response to Rich. That is false! You wouldn't know what I scheduled because I didn't talk to you on the phone. I scheduled an OIL CHANGE and tire rotation and told the lady my maintenance light was on when I spoke to her on the phone. She said no problem, bring it in and we will take care of it. You need to work on your internal communication and hold yourselves accountable. Honesty goes a long ways in this business and getting on yelp to tell lies is not a good look! read more

Excellent customer service. Trustworthy and knowledgeable staff. Highly recommended. Be sure to say hi to the mascot "Chomp" while you are there! read more

Folsom Motor Works - Auto Repair Near Me - Folsom, California

Needed new break pads and rotors for my car. They checked both the front and rear tires and were honest in letting me know it was just the front ones that needed replacing. I dropped my vehicle off at a completely packed lot only to have them call me a couple hours later letting me know my vehicle was done. Great work, friendly people, solid prices. Will be bringing my wife's car back for some more work. read more

This place definitely deserves five stars! I dropped my car off in the morning to do a brake check and had my car back this afternoon with new brakes and rotors at a very affordable price! Plus, they did a safety check on the car! I will come here for all my Automotive needs from now on! Thanks Guys read more

dishonest and unpleasant. screwed me twice and couldn't diagnose a fairly straightforward problem. i wouldn't trust them to work on my skateboard. read more

I have been a loyal customer to Folsom Motorworks for some years and these guys are always getting the job done right!! They are always busy which is a good thing because this means a locally owned business is solid and thriving amidst economic changes providing a needed quality service. I've had to use the night drop on occasion and they always get repairs done in a timely and reasonable manner. This year I've been car shopping and decided I will not consider purchasing if the dealer won't allow me to get it inspected by my mechanic. I've had 4 prospects so far and they have done thorough inspections on all of them. Rob has been willing to work with me every time i scheduled inspections. Unfortunately none of them worked out for me for various reasons, but I sleep well at night knowing I made the wise decision of paying a small price for a pre-purchase inspection as a requirement before committing to a large purchase. I have faith the right one will come along but in the meantime I need to change my timing belt! Tom, Rob, Carol and the rest of the gang always give great customer service are professional, friendly and reliable!! Thank you Folsom Motorworks!! You Guys n Gals ROCK!!! read more

I brought my 2004 530i SMG here after researching around. Various shops wouldn't install customer supplied parts. My particular part (clutch slave cylinder) would cost over 2k if brand new. I ordered a refurbished part from a specialty shop in germany for about 200. I was a little skepitcal of their knowledge of bmw smg transmissions, but they seemed smart enough to figure it out. Rob and his crew were super nice and very versitile. The shops that would install customer supplied parts estimated me 1.5x-2x the price. Even though the time allocated was more than he had expected, he still only charged me the initial estimated price. I don't usually use mechanics shops, but if i had to choose one it would be this one. read more

Good honest work, but I was surprised they charged the same as a dealer. I had them check out my car before a long trip as well as change a belt. I had thought the engine making a squeeling/grinding sound on start was the belt. They replaced the belt and told me the sound was actually the starter. I needed to get my car back that day, so I planned to schedule an appointment for the starter replacement. Because Folsom Motor Works isn't opened on the weekend, I called the local dealer and was surprised to find their cost was the exact same as Folsom Motor Works. I like supporting independent mechanics, but I expect some savings in my pocket when I do. read more

I took my car to Ford for over heating. They said all my hoses were leaking and some other things that would cost $1800 and that wouldn't even diagnose it. My son in law had done a pressure check and there was NO leak. So we took it to Folsom Motor works and he confirmed my hoses were good and found the problem and $497 out the door. Thank you team. HAPPY CAMPER read more

And just like that my car is fixed!! When anything goes wrong with my car, it's always a scary situation because I don't know much about cars. They really took the time to explain to me what was going on and answered all of my questions. The staff and techs are super friendly. Finally found someone I can trust!! HIGHY RECOMMENDED!! Fast, friendly, affordable, honest service!! read more

My teenage daughter bought her first car last week and called around to get quotes to get the timing belt replaced. Folsom Motor Works had the lowest price and I have been here before with positive experiences, so she made the appointment for today. After we paid the amount they'd quoted, I found out that they gave her a $500 discount because they accidentally misquoted her on the price when she had called. Amazing! Thank you! read more

This is the second time I've took my vehicle to FOLSOM MOTOR WORKS for two different jobs They have been honest, caring, and very knowledgeable what they are doing. I've recommended this motor works shop to others and I will not take my Subaru just to anyone. Folsom Motor Works don't ever quit your business.. read more

These guys are awesome!! Great service. Knowledgeable and most important honest! We came in with a battery issue. They were able to get us right in and diagnosed our problem within a few minutes and got us taken care of. I will be bringing all our vehicles here moving forward! read more

I will take all my vehicles from here from now on. Dropped off my truck in the morning yesterday and had my truck back in the same day. Customer service was great, polite, professional, and prices were very fair. Great local shop doing great work! read more

Update from my review 3 years ago 4/9/2014 "I highly recommend Folsom Motor Works! Not only do they provide honest, quality work, but I paid HALF what Lexus tried to charge me - no I did NOT need all 4 new rotors, thank you! To top it off, they have great customer service & will drop you off / pick you up. I trust these guys and will be back for sure." 3 years later this is still the only place I'll take my car. These guys are honest, knowledgable and have great prices. Called yesterday because my brakes were squeaking and I'm leaving town Sunday. They were booked through the weekend, but said to swing by anyway and they'll take a look. Most places would have replaced my brakes and charged me no matter what. Instead, they said I have at least another 10-15K miles to go before they need to be replaced and to have a great trip. Highly recommend! read more

Amazing service. Honest and friendly. We're extremely accommodating when I didn't have an appointment and did great work. Highly recommended! read more

I booked. An appointment for a very specific front suspension repair. I get a call back later and the guy ups the price another 35%. Is this professional? read more

Best auto service I've ever had! I was told I needed a new O2 sensor by another repair shop and Folsom motor Works saved me a ton of money by determining it just needed to be cleaned! Today I passed my smog with them and they were so helpful and friendly. As a woman, I always feel intimidated when dealing with car issues but I will never feel that way I can go into them! Thanks guys! read more

Terrible Experience! I took my car here to get the starter replaced. They replaced the starter and it works great, however immediately after leaving the shop with my car I noticed a burnt smell and the wheel alignment was off, neither of which I had a problem with before I took the car in to be serviced. I took the car back and calmly explained the situation hoping they would be empathetic and at least listen to my concerns. The owner told me I was "hyper sensitive" and told me to have a great day, Customer service was non existent. Buyer Beware. read more

I am from out of town and had problems with my car. I planned on being in town a few days and was desperate to find a shop that could help. No other shop would take the time to evaluate the problem. Jim and his staff worked me in the very same day. They found minor problems and said it would be safe to drive back to Idaho. I made it back home with no problems and will resolve the minor issues here. Thanks to Jim and the staff for all the help and at a very reasonable price. read more

We took our truck here to have the fuel pump replaced. They were able to quickly diagnose the problem and provide us with a reasonable quote. They also were able to repair our truck a lot quicker than I thought. The front desk gal was very friendly and professional when I picked up my vehicle. Rich answered some additional questions we had. I feel this company is very professional, honest, and reasonable. Is a hard thing to find when it comes to finding a great mechanic. I will bring all my vehicles here from now on. read more

My dad gave me his old car which I was not very familiar with as far as how to take care of it, etc. Folsom Motor Works answered all my repetitive questions, is very fast for appointments, honestly telling me what It needs and doesn't, and even fixed a loose piece at no charge. I am grateful they are my go-to car care specialists. They know their stuff. read more

Cannot express enough how thankful I am for this auto shop. I was at the Folsom DMV registering an out-of-state vehicle and when it came time to swap the license plates, I realized one of the screws holding the old plates on had been rusted in place. A handful of folks attempted to get the screw off using a screwdriver with no success. The damn thing wouldn't even budge. Fortunately Folsom Motor Works was willing to stop what they were doing to save the day, free of charge!! Will definitely be returning to this shop for any auto repairs I need in the future. So incredibly thankful for their generosity. read more