Unfortunately I as in a hit & run & left to take care of damages on my own. Twisted Metal was great…read moreto work with & finished the job in a good time! Only k ok was having to use cash to save an extra fee. I personally don't charge my clients for the convenience of a credit card, it's just a part of doing business. But they did stay open so I could stop at the bank & get my car the day it was ready so that was nice!

Took my 2006 Porsche 911 to have the front bumper patched and painted as I no longer wanted to use…read morea front license plate. Looked good when I picked it up. However, a month or two later while I was underneath the front of the vehicle I noticed 3-screws missing. Those screws were used to attach the bumper to the chassis. Wow, that was a huge oversight. Not impressed.

Had my car door fixed here, and they did a great job! When I initially took in for estimate, they…read morewere very fair and honest with me on what could be fixed, even suggesting not to repair a small dent due to it being so costly based on where it was located. Extremely friendly and professional, and would absolutely bring my car back here. They even washed my car! BONUS!!

From the owner: Caliber Collision didn't become the nation's largest collision repair provider by accident…read more Recognized as one of Forbes' 2026 Best Large Employers, our team of highly skilled certified technicians and state-of-the-art equipment are committed to providing excellence in every auto body repair to get you back on the road quickly and safely. From minor dents to major collision damage, we have the expertise to handle it all. Our comprehensive range of services are backed by a limited lifetime warranty, flexible payment options, and includes expert auto body repair, dent removal, fender repair, and more. When you hand over your keys to Caliber, know you've made the right choice, and the first step toward Restoring the Rhythm of Your Life®.

Great communication! They were able to repair car after a deer hit the side of my car on a country…read moreroad. You would never know that anything was ever wrong! It looks brand new. The shop was able to get the parts pretty quickly and after insurance signed off I got my car back as good as new.

I had a bad accident of sliding off the road on ice, but my tires still turned. I didn't feel safe…read moredriving it or trying to fix it myself, mostly as I figured there might be internal stuff. I also can't do things like alignments myself of course. My insurance didn't give many options and when I called this shop said they had availability to take my car. If I went with an unlisted shop my insurance said they might not cover it so I didn't have much choice. The shop didn't even tell my insurance the car was there for several days. They had me sign an email consent to do the diagnosis, which was frustrating as it said repairs and estimates were reviewed. I asked about that so they gave a few vague answers before insisting they couldn't do a full diagnostic until I signed off so my car wasn't touched for several days. My car was already there and I didn't think my insurance would agree to changing shops. My car was in the shop for about a month because whenever I got an answer they said they were waiting on a part. However, they were truly awful at communication. They always gave very vague answers, almost never called back, and told me to ask someone else if I emailed. I tried to reach out weekly to see how things were going, but typically had to call more than once to get an answer. Apparently they only do updates on Tuesdays and Thursdays, which wasn't true as they didn't provide an update unless called. It didn't make sense as apparently only one person had access to the notes? They also pushed back the done date several times, but I only received the text notice once, on the day it was supposed to be done. My car was finally ready and their hours didn't line up with my work schedule so I agreed to after hours pick up as it wouldn't be sitting long. Then I got a text confirmation that I had picked up my car, which I hadn't. Their after hours process is that they park the car out front with the keys under the floor mat. Having a key pad lock box is not expensive and far safer. I'm also not sure if they parked my car with the keys as soon as they were done or only at closing time. My car is also a push start so my unlocked car could've been grabbed by someone eho wouldn't even need to search for the keys. Finally my insurance paid the cost aside from my deductible, but the list looked heavily inflated. They repainted my hood, which wasn't touched in the accident. They also replaced the headlight for over $1k despite also not being touched in my side impact accident. Likewise with the front grill. There were several things that didn't line up, but I won't go through the nearly $10k report in full. I think the insurance should review it more carefully, but I know they probably won't listen to me. It was also weird as they didn't do a test drive so the brakes sounded really funky from sitting so long. Overall it seemed like the work was done well, but I would absolutely not recommend them if paying out of pocket. The lack of communication was truly awful so a true estimate seems unlikely.

I just want to thank David and his team for the incredible job they did on my car, his team was…read moreincredibly compassionate, patient and respectful. They really helped me a lot in this very stressful situation David and his team did an amazing job restoring my car back to new I wouldn't have chosen any other team you guys are truly god sent and amazing at what you do! I want to express my gratitude and let anyone who is in the same situation as me know that Star gloss is the best place to go. David and his team truly value their customer and have amazing customer service and are willing to work with you no matter your situation.

Brought my 2015 evo in for a paint match varis bumper and some work on fitting the bumper with a…read moredifferent crash bar. David and the team did an amazing job. The color is spot on for a tough shade of white. The crash bar fits seamlessly without any issue. They even took the time to fit the handmade bumper and ironed out some kinks in it. Overall very happy with my choice to go here. Will be a returning customer and definitely trust their work.

Fixed my Audi Great. Looked Like new when complete. Going…read moreto see if he can fix my BMW.

Have been dealing with Jim for over 20 years. He has done total restores to maintenance on our…read morecars. I don't event ask him any longer how much it is because I trust him to do the correct service and the correct price. His body work is great.

The folks that you're in Jermaine collision center was excellent. They took care of my wife's car…read more I appreciate how quick they were able to get things taken care of. All of our issues were handled a great care. We appreciate them thank you

The service I received was excellent. They advocated for me with my insurance company and the…read morerepairs were top notch. Ashley Price was responsive and professional. I am amazed at her knowledge. I would definitely recommend Germain Collision and Ashley Price. Thank you for taking care of me and my car during a very stressful event.

Did great body work on my 2025 F150 following a fender bender. Customer service was excellent as…read morewell. Thank You!

Subject: Formal Complaint - Improper Repairs and Demand for Reimbursement…read more To Whom It May Concern, I am submitting a formal complaint regarding the repairs performed on my 2022 Hyundai Tucson at Fine Line Auto Body in Hilliard. I was not at fault in the accident involving my vehicle. The other driver's insurance company paid Fine Line Auto Body to restore my vehicle to its pre-accident condition. Prior to the accident, my Tucson was in perfect working condition. When my vehicle was returned to me, it was not repaired properly. After pickup, I discovered that multiple features that worked before the accident were no longer functioning. Specifically: The remote smart parking feature on my key fob, which allows the vehicle to move forward and backward while I am outside of it, no longer worked. My navigation system stopped working. The bumper was not installed correctly. There were cords hanging underneath the vehicle. Due to these concerns, I took my vehicle to a Hyundai dealership for inspection. The dealership informed me that the repairs were not done correctly and expressed serious concern about the quality of the work. I was informed by Fine Line that if I paid to have the issues corrected, I would be reimbursed. Relying on that statement, I used money from my mortgage payment to cover the cost of fixing my vehicle. It has now been over a month, and I have not received reimbursement. It is unacceptable that I was not at fault, the insurance company paid for proper repairs, and my vehicle was returned to me in worse condition. I am formally requesting full reimbursement for the corrective repairs. Additionally, because payment has been delayed for over a month, it is only fair that interest be included in the reimbursement to account for the financial burden this delay has caused. Please provide a written response within 10 business days of receipt of this letter. If this matter is not resolved promptly, I will consider pursuing further action through the insurance company and appropriate consumer protection agencies.

Our car door on our 2011 Dodge was severely dented and we decided to take it to Gerber Collision…read more&Glass. During the time it was at the shop, Gerber staff called, emailed AND sent texts to inform us of their progress. When we had questions, the VERY friendly and helpful staff always took the time to answer. Because of this AND the EXCEPTIONAL work they did, we took our car back there when it was involved in an accident several months later. There was a lot of damage, but Gerber took the time that was needed to fix the car right right (a lifetime guarantee!). We received the same great customer service as we did the first time and we are EXTREMELY satisfied with all of the repairs. Gerber even kept in close contact with our insurance company to ensure payment for damage found during the repair process. We HIGHLY recommend Gerber Collision & Glass!!!! Roxanne and Fred Shaffer

I took my sons car in for an estimate to repair some minor damage. Due to Covid Gerber has a very…read moresafe way to complete inspection process for a quote. Tony who answered the call for scheduling was very helpful and outstanding communication. Special call out to Neil Helderman who checked the car and provided an estimate. Neil took the time to explain everything and very honest in discussing repair details. I would highly recommend Gerber Collision.

Dent man Dan fixed 26 hail dents on my F150 yesterday and did a phenomenal job. Dents are…read morecompletely gone and the cost was VERY reasonable. He's also the nicest guy you'll ever meet. I can't say enough about how pleasant the experience was.

Dent Man Dan did an absolutely amazing job on my wife's car in removing a quarter panel dent. From…read morestart to finish the experience was awesome. Dan was flexible with our schedules and came to us. We had also had a major collision repair company look at the dent and they wanted significantly more to repair the dent than Dan and his assistant did. Dan was also quick, only taking an hour to complete the job. Honestly, if you have a dent or ding and you aren't discussing it with Dan, you are doing yourself and your pocketbook a disservice.