Terrible experience it took over half an hour to get checked in with an appointment not even for a consultation just for getting repairs done that were already quoted. Absolutely a ridiculous experience do not go here if possible. read more

They did an amazing job fixing some peeled paint on my bumper done by a different caliber collision. My bumper looks as good as new! Costumer service was great and all the staff I interacted with were very helpful and friendly. They kept me updated through text messages throughout the process and I was able to return my rental car to Caliber Collision itself (Super convenient). Highly recommend coming here! read more

Some guy dropped his bike on my car and Caliber Collision was able to get that fixed. They even had my car ready a day early...but I got off from work too late. Still, I appreciate that they were able get it ready before the mentioned time. Now I know I'm covered if more guys attempt to drop their bikes on my car. read more

I came in on a Tuesday at about 2pm and although I didn't make an appointment, I was seen within 10 minutes of arriving. Emily took a quick look at the minor damages on my vehicle and said to give her about 10 minutes to take care of it and if I wasn't happy with the results then I could make an appointment to have my car resolved further. In 10 minutes my car looked as good as new! Thank you for your time Emily, your kindness goes a long way at a place where people are coming in to service their cars due to life's inconveniences. :) read more

repair car in a timely manner. Communication was easy and had 0 issues. Would recommend bringing you car here to get serviced or fixed read more

Caliber Collision - Caliber collision - Body Shops Near Me - Chino, California

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Caliber Collision in Chino is amazing!!! I had a great experience here and everyone was nice and helped me out and answered all my questions!!! Definitely recommend to my friends and family!!!!!!! read more

They did an excellent job with my car!!. I highly recommend them for your repairs. Andrew, Anissa & Tiffany were helpful & nice!

My experience with Caliber Chino Valley was nothing short of exceptional. From the moment I came in for a fair price quote to the pick up of son's vehicle, Franklin P. was there to assist me. Franklin was very accessible throughout the process. Whenever I call, he was there to answer my questions. Every day I would receive a text updating me of the repair process and that the repair is on schedule. I was promised that the vehicle will be ready on a certain day and sure enough it was ready on the day promised. My son and I were extremely happy with the work they did on his car. They did an awesome job. Franklin was amazing to work with and we found a service advisor for life. We highly recommend Franklin P. and Caliber Chino Valley. Also, shout out to the ladies at the front desk, Vivian and Correra. They were very friendly and helpful. Overall, an amazing experience from start to finish. read more

I am a bit disappointed with my experience here. I got into one accident one day and filed a claim with my insurance. Then a couple days later, I got into another accident filed another claim with my insurance. I bring the car in and all the damage was to my rear bumper only. Both claims got handled which you can say sketchy. The second accident had more damage and I felt like the first claim should've have been combined into the second one. But caliber used both claims as two separate claims. I felt like one accident should've overlapped the other. Once I got my car back, my gas cap wasn't locking. I was told they can fix it. I bring it home and after sitting on the offer, I call caliber back and ask them on the process of getting my gas cap fixed. I was told they can give me an invoice/ estimate to fix my gas cap. Which I was never told when they said they fix it. I am a bit disappointed with my experience and I would not recommend this business. read more

Had my Mercedes worked on here after being rear ended on the freeway. So professional and worked with my insurance and had all the information they need. I would use again. read more

I recently got my car repaired at another Caliber based on convenience but I noticed a couple of days later that something wasn't right. I came to this location because I live in Chino Hills. I worked with Emily who went above and beyond to fix my issue. The issue was something that ended up not having anything to do with the repair but Emily and her team still felt the need to help. I would highly recommend this place. Emily was awesome!!! read more

Honestly very nice service. Everyone was incredibly friendly. If you need a rental service, they also offer that with Enterprise. So it is really conviennent, plus Enterprise do pick up and drop off. I will definitely come back if needed. read more

Awesome customer service and had my car ready exactly when they said and it looks brand new!!!

Excellent communication and professional service. Very impressed with the quality of work performed and would highly recommend it to everyone! Giant thumbs up!!! read more

Excellent establishment. For the last 3 rear ended situations I've taken my cars here each time. Turn around is terrific and customer service is outstanding. Josh was the person that assisted me during my last visit with Caliber. He kept me posted by texting daily and at first he gave me an ETA of about 2 1/2 weeks. However within 1 week they were able to get me back in my vehicle. read more

Awesome service! Very clean and kind. Quality work. They got the job faster than expected! Thank you!

I love Calibur Collision! They are very responsive and Yadira is very helpful. Choose Calibur, you are in great hands! read more

I absolutely love this place. I wish I didn't have to use them but I have gotten hit twice in the last 8 months. They have done an amazing job and finished my car in the 22nd instead of the 29th as estimated!!! An amazing job and great customer service. I got a text at every step of the way!! Andrew is a caring good guy!! Thank you!!! read more

I brought my bimmer back to them and they full filled the warrantee to repaint my bumper. I also had my SUV there for the body repair. Their service is solid and promising. But, they might sometimes delay the repairment because of parts delay, be patient. read more

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Amazing work! They got our car done in a week and a half and even let us keep it there an extra day when I told them I needed to pick our dog up from the vet and couldn't make it in time. They even asked how he was the next day! Our insurance paid but the price seemed fair. Even cleaned my dirty car for me. Emily also was very quick to give us updates. read more

Professional, efficient, clean. Customer friendly. Easy to work with, explained everything well. Will use again.

Highly Recommend! Team Caliber, autobody technicians, painter, Jorge and the receptionist A+!! Communication via text and notification for scheduling and dropping off car for repairs and pick up! Painless and easy! Awesome people!! read more

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Thank you Cynthia and Caliber Collision. My BMW looks like new again!! I will recommend to everyone. read more

Caliber Collision - Body Shops Near Me - Chino, California

I needed some repairs for a hit and run. My insurance deals directly with Caliber Collision, making the process very easy. I was able to coordinate a pickup from Enterprise at the body shop and have all repairs done quickly, and with great communication. I also had some work done out of pocket for a different issue and it was handled with the same care and done quickly. read more

Excellent communication! Emily would inform me twice a week on the repair updates on my car. I was really happy with the results. My car was cleaned inside and outside too. I would definitely recommend them. read more

I definitely recommend this place largely based on their efficiency and customer service Emily C and Edgar did a great job in assisting me with my car needs! Greatly appreciate them! read more

Wish I'd heeded the negative reviews before getting repairs done here. Don't make the same mistake I did! On the bright side, they replaced my front and back bumper which looked great so there's that. However, they also agreed to fix a small scratch in the leather on my backseat armrest and replace it with the same type of leather. When I got my car back not only did the leather not match, but my entire door's plastic panel was damaged from whomever installed it. When I brought this up to them they deflected blame and told me they "went out of their way trying to fix this for me." The truth is if I'd known a small scratch was going to turn into non-matching leather and damage to my car door, I never would've asked them to fix it. A common through line in the negative reviews is that they refuse to take responsibility. If they'd owned up to their mistake, apologized, and agreed to fix it, I wouldn't be writing this review. I understand mistakes happen and appreciated all of their hard work up until I received their disturbing response. Zak and Antonio were upset, defensive, unprofessional, and tried to guilt trip me by saying they were trying to "do a nice thing for me since this isn't something they normally do." They literally said "no good deed goes unpunished" which blew my mind. I restated this is a job I'd paid for that wasn't done correctly. They asked me to send photos - I'm adding a few of them to this review. After that, they finally agreed to fix it and said they'd reach out when the new part arrived. To make this worse, that happened on April 24th and it's now July 21st. Three months have passed by and I haven't heard back from Zak or Antonio (the manager) since. It's been crickets. Do I want to follow up on this and ask them to do the right thing? Do I want to spend time arguing for a second repair when it could end up even worse than the first? Do I want to interact with staff that gaslit me into believing I was asking for too much after they'd damaged my car? Do yourself a favor and steer clear. I'm adding photos of the last email the sent along with the clearly damaged panel they tried to pass off as fixed. If you do decide to come here, I hope you're luckier than I was! read more

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Horrible communication. Very small repair, paid for part several weeks ago, no phone calls, never any communication.. I called several times, the estimator could never take the call, I had to physically go to the shop, then was told it would be another week. I'm convinced the estimator never ordered the part, even though it was paid for. Find another repair shop.. this place is unreliable. read more

This is my go-to auto repair shop via AAA. I like this location because of how polite and efficient the staff are here. This place also has an enterprise located inside so you don't have to worry about a ride when dropping off your car for repairs. You do have to check the enterprise hrs though because some days they are not open, but that's okay because they will send an enterprise van to pick you up and take you to their main location so you can get your rental vehicle. Overall, I had a great experience here from both Caliber and Enterprise. My only complaint is that you do have to wait long for an adjuster because this place is always so very busy. I recommend this place for auto repairs because they do a great job and the staff are very sweet. read more

First time getting into an accident. Made an appointment, checked in at the front office, waited about 5 mins and met Fabian (adjuster). Not knowing the process, Fabian explained step by step what they do to get me back on the road. Fabian is a perfect example of great customer service and made me feel right at home. I can't thank him enough. read more

Caliber Collision - TSX - Body Shops Near Me - Chino, California

I have been here multiple times and have always had excellent service. This time, I had thousands of dollars of work done on my car. Caliber communicated very well with my insurance company and even has a partnershio with Enterprise in Chino Hills to make rental and rental return really seamless. They also provide text and call updates as well as a tracker online so you can check the status of your vehicle at any time. When I came in initially this time for an estimate, I was told I should leave the car immediately as it was unsafe to drive. My insurance had approved the repairs but had not yet approved a rental so Caliber dropped me off at home free of charge. They also provide a lifetime warranty for all the parts they replaced. When I came to pick up my car, my paperwork was ready for me. I did have to wait for my car even though I had called ahead to say I was coming to get it, but they washed the car for me, which was a nice touch. I and my family will definitely continue to trust Caliber Collision with our vehicles in the future- thanks to the whole team here for making this as stress-free an experience as possible! read more

My cars rear windshield was shot out while in Vegas for New Year's and the awesome staff at caliber assisted me tremendously with the overall process of advising the best options to get my car back to what It used to be by providing attention to detail and patience throughout. Thanks to Josh helping me out !! read more

Caliber Collision - Body Shops Near Me - Chino, California

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Had a minor setback and caliber helped get me back on track. Great service, helpful, and the work was done quickly. Definitely the go-to!

Just picked up my car. The service was quick and efficient. They kept me updated on the status of my car every step of the way.

I'm writing this review on behalf of my mother. She came to the shop to have her car looked at after a car accident. Everyone was so helpful and explained the process to her since she's never been in that type of situation.Unfortunately her car was deemed a total loss after the accident, however I am very appreciative of all the help this shop did for my mother. They are very great on communicating with customers and handling insurance claims. Definitely recommend! read more

I got some work done on my car and I was extremely happy with the results!! They checked in a lot and the front desk was very nice!

I got my car repaired and they were amazing! Super helpful and great customer service, especially front desk!!! Highly recommend

Unfortunately I'm a regular at Caliber Collision. Second time here with the same vehicle. Never been my fault. Fabian took good care of me and my car. Service and communication was great. They repaired the damage and it looks brand new. It's really convenient that Enterprise Rental is on location. Was able to get a rental while my car was being repaired. Caliber offers a lifetime warranty. Huge plus. Hopefully I won't be back anytime soon. Car looks great. Well done Caliber. read more

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I had my car repaired in 2019 here after my accident. I had a lifetime warranty for any parts that were replaced or fixed. One in which was my AC. I called them this past week to let them know my AC went out. They had me bring it in that same day and checked it out. There told me what it was. They even dropped me off back at work on my lunch hour. And began to service my car. The manager Rudy was in touch the whole time and kept me posted. When they found it was a further issue he called me back to let me know. He gave me a great quote and found the part that was needed the same day. They were able to get me back in my car that same day. They even offered to pick me up from work. My service with Calliber Collision and with the assistance of Rudy, my experience was exceptional! Thank you to the Calliber team and Rudy for the great experience. I'll be back in the future. read more

Everyone one concerned and helpful. Greeted well. Great work had work done in past excellent experience