Caliber Collision provides the BEST body and paint repair in the USA. Upon my intense, close inspection after repair and paint I can see no evidence that my car had any work done. (That's exactly how it should be!) The paint (black metallic) was as good or better than the factory original. The staff was friendly and completely professional. My car was given back to me much cleaner than when I dropped it off. Regular updates were provided to me regarding the expected finish time. They coordinated with the insurance company and Enterprise Rental Car so that the experience was totally stress free. They even provide FREE popcorn! Caliber and the staff do it all RIGHT. read more

EXCELLENT service. Was originally told 2 weeks and it was 2 days and car looks brand new. They even returned my car washed! Douglas was great to work from start to finish and manager John was awesome and really helped me out. The front desk was also very professional and helpful each time I dealt with them. Highly recommend them! read more

Caliber Collision - Before - Body Shops Near Me - Chantilly, Virginia

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I got rear-ended and took my car here to have it fixed. They kept the car a long time. Claim they were waiting for parts. I would drive by regularly and notice my car sitting in the parking lot with some sort of cover over the trunk and parts on top of it. Long story short, two years later that clear coat had totally worn off my trunk. When I questioned them, they didn't ever remember working on my car even though I have the ticket. I ended up taking my car to WT auto body in Fairfax and paying to have the trunk painted again so I could have clear coat on It. WT auto body is a place to go. They are Fair and customer oriented. By using caliber, it cost me $600 to have my trunk repainted. Never again while I use them. read more

Today has been a good day. I used Caliber Collision to repair my SUV and the service was A+ from start to finish. My truck looks brand new!!! I would also like to give Jamie a shout out for his professional service. He was top tier, the Louis Vuitton of service men. I will be referring this place and using it in the future. Thank you so much! Corlis Moon read more

TL;DR - I annoyed the estimator by finding a part that Caliber's staff was having a hard time finding and pricing. The estimator was dismissive. The young ladies and one gent running the front office were super nice. Everyone was honest and up-front, including my insurance company. The reason I initially selected Caliber Collision was because they had a good reputation, were a large shop with experience, and would be able to find parts and get the job done in a wonky market recovering from parts scarcity. Unfortunately, I was wrong on some of these. The ladies there were nice. The center had fresh popcorn, coffee, and water. I can tell that my 2009 Toyota SUV annoyed the adjuster/estimator. Essentially, Caliber's estimator indicated that they would have a difficult time sourcing a tailgate for my 2009 Toyota Land Cruiser and might not be able to repair my vehicle and may have to look for a recycled tailgate. Fair enough. The bumper cover, some sensors, and the muffler tailpipe were the only other things damaged and easy to price. He was right - I could not find a recycled tailgate from several of the large salvage suppliers. Granted, I am not a huge corporate body shop and just called a few of the larger salvage companies and searched the net. There was a used tailgate on eBay from a scrap yard that looked good but they probably have to source from a reputable used parts supplier. After that, I called 2 dealers locally. Both can order the part and it is a 2-4 week lead for a new or new old stock (NOS) part. One of the dealers told me that a dealer in Atlanta actually has one in stock. I found the dealer in Atlanta and verified it was in stock. When I told the Caliber estimator that I was able to find a tailgate at a dealer in Atlanta he told me "That's not the way it works." and seemed annoyed. This is my first wreck in 20 years. I don't know how this works! However, I was able to find the part and told him that I have the information if he needs it. He didn't want it and was completely dismissive. It's kind of sad that such a large repair organization can't repair or find parts to repair a 2009 Toyota Land Cruiser when I was able to find the "missing unicorn." I called my insurance company and did the work to move to a small family owned shop in Sterling. That shop was super nice, told me to bring in what parts information I had, and would ask USAA if they could use it *if* they can't get the part locally. They do have to check locally and recycled first. Fair enough. The locally owned shop respected my time and my inexperience with accidents. They set an appointment for a week out, which is normal and I look forward to seeing them. They asked me to share my parts research and valued my efforts. read more

BLUF: Find somewhere else. Awful technicians. Don't waste your time or money. Work (0/5): A deer hit my car & I took my car here to get it fixed. When this place was owned by Pohanka, they were good; after they were sold, they're absolute awful. It took them 1 year, 4 rental cars, & 4 trips back to them for them to fix the initial issue & all their mess ups. They have the worst technicians. They would "fix" one issue, just for another to show up. OR they'd say it's fixed, when it was CLEARLY not fixed. I will NEVER recommend this place to anyone. I will NEVER go back to them. My door was STILL messed up after a year so I ended up taking my car elsewhere to have them fix what Caliber created since I was tired of the headache they caused. I don't care about their lifetime warranty on their work; their work is trash & they don't deserve to be in business. Panels weren't snapped in, wires weren't connected, wires were rusted, speakers were broken, doors were dented, axles and wheel wells were damaged and never fixed. I took my car to Craftsman Auto Care a year later & they immediately asked me if there was a collision on the front left wheel. I told them a deer hit me, and they said the wheel well & axle weren't fixed correctly by Caliber so it couldn't be aligned 100%... ever. It's cliche but... if I could give 0 stars, I would. Value (0/5): They charged my insurance company for a brand new door. BUT they gave me a door they got at an auction that was ALREADY in a car crash AND the speaker was blown. I fought them about the door and they said "parts are hard to come by". When I said "you guys charged my insurance for a new door," they tried just a LITTLE bit harder to fix the door. Door still has a slight dent in it and they said "we'll never be able to get that out." TLDR: Save yourself the headache and go elsewhere. read more

Ok I'll keep it simple. Estimate from a fender bender came back at $4000 with "unknown" for time of repair and possible additional "hidden" repairs. Took it to another local body shop, estimate and final bill was $1950, car was repaired in 3 days. Get outta here...these guys are thieves read more

Plenty parking, friendly and fast intake, thorough explanation of the process! We are on a great start! Daily updates via texts, a week turnaround for the vehicle. Johnny G. Was my Advisor and kept me abreast of everything! The front desk staff was very helpful with paperwork and liaising with enterprise rental. There were professional and courteous. I was really surprised at the week turnaround to replace the bumper, fixed damage and paint Nightfall Mica! Lexus was right with this recommendation and it helped that they are an Allstate partner! Everything occurred with ease! read more

If i could rate this place 0 stars I would. Save your time and energy and do not go to this location. Doug is a disservice, he is very unprofessional and rude. He makes discriminatory remarks and rude comments that do not correlate to the service. He was training someone and the guy had no idea what he was doing as he was pointing to doug being his trainer. I'm sure doug is deleting google reviews but that just shows how dishonest he and this location is. He also tried to upsell $1,000+ and say something else was wrong with the vehicle when there wasn't. That part of the vehicle was working perfectly fine so saying that and to put an absurd price to it is actually insane. He deserves to be terminated. He emitts very disgusting behavior. read more

So this car is a car we are saving for our soon to be 15-year-old. We have probably put 100 miles on it since the body work service several years ago. Recently we went to a detailer to get the car protected. we are not detail savvy. We wash cars and that is pretty much the extent. The amount of overspray on this vehicle that our detailer showed us is insane. They must have not taped anything off. It cost us significant money to get all the overspray off of the vehicle paint. The other thing he noticed is when we opened the door on the side that got the work done on it. There are areas that have bare metal on the seam. This is not visible from the outside of the car. It's only visible when you open the door. Our detailer also noticed that the side that had the work done after a sideswipe accident the very bottom side skirt has a blemish still in it. This is obviously something that was missed by the shop. The work did come with a lifetime guarantee and I'm sure the shop did take photos of the areas that needed to be worked on and we could bring it back. But after spending several thousand dollars in removing overspray, I am extremely reluctant to have them touch the car again. So, while our needs for a body shop are very rare I will not be taking any cars there in the future if they need work. If this is a car we cared about we would probably not use caliber. I'm sure this car will get beat up once my child starts driving so it's not a major issue for us but attention to detail is something that is important to us, and based off of our experience with, what we are dealing with we would probably not recommend going there if you are a person that cares. read more

Caliber cracked my windshield and refuse to replace it. They promised they would use only oem parts, and keep me updated. They rarely updated me with the car for nearly 2 months, cracked my windshield from the bottom center, it even says in the statement they had removed it during repairs. there's no rock chips anywhere and they're claiming it's unrelated. Terrible service, unprofessional, bad communication and quality of work. Refusing to accept responsibility for everything they messed up. Do not go here! Fairfax collision center is 10 times better and on the same street. FCC will also stand by their work and make things right. Unlike this place. It's a shame what's happened since the old GM, Tyler left. read more

Fantastic service, great communication, and truly delivers a quality product! I brought my custom Rocky Ridge Silverado in because the back end needed to be replaced, and not only did they match the paint perfectly, but they made the truck look even better than new! Every step of the way I was informed via email, text, and by phone directly with information on delivery times and adjusted completion dates for each task. I've had several corvettes, and other high dollar cars but my truck is my favorite vehicle, and Caliber collision treated my truck as if it was their own! It was always covered inside a garage, with lots of attention to detail given at every point. I've dealt with many shops in my day, and this was definitely the best hassle-free experience I've ever had! The bed frame and external work was impeccable, with the paintwork just as beautiful! No lines, no bubbles... no defects of any kind in the bodywork or paint. They even re-lined the bed with Rhino lining at a local shop AND had it completely detailed! I'm not talking about a $45.00 wash and wax with the cheap stuff... this was a legitimate "full" detail. They even got the small crevice between the running boards and the carpet on the inside, and even got the built up crust underneath the raise/lower buttons for the window controls! They even coordinated a ride for me to/from the repair garage to my house - now THAT is service! I'd like to personally thank Omar for the outstanding work to the frame (excellent job my friend), Xiomara for being so informative every time I called (I sincerely appreciate your hard work and coordination with everything), Mark Rogers for the amazing detailing, and John Keryeski for providing a stellar and QUALITY product back to me! John I can't thank you enough - if you care about your vehicle and want it to be in the best hands possible, then I would seek out John and this team of individuals. Absolutely fantastic job!!! read more

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Excellent service!!!! They have connection with Enterprise Car rental. Very easy to drop off and pick up rental car. They used app to keep us updated of my car repair status. Besides our rep also gave us serveral calls to keep us updated. He is very professional and nice. read more

Just like an urgent care, this is a business that you hope you never need. However, if you find yourself needed body work this is the place for you. I had some self inflicted damage on my car and decided to take it in for an estimate before calling my insurance company. Am I glad I did! Tyler K. assisted me and gave me some great advice. I decided to have the repair made and I was very impressed not only with the quality of work but also with the continual updates and the professionalism from entire staff. Seriously, they turned what could have been a horrible experience into dare I say a pleasurable one? Honesty, professionalism, a quality work product at a reasonable cost.... what more do I need to say. I will say I hope I never need to come back but if I do this is where I will go! read more

My car went in for repairs. They left my window open during a stormy weekend, and my leather seats and interior got wet. Also, they dented and scratched my car while in their possession. I requested to have new seats installed, but all I got was a detailing service and a Health inspection from the Lexus dealer. Manager did not listen to my request, I am the one at a loss here and don't feel like I was compensated adequately. After I got home I also noticed that one of my rims was damaged. I regret taking my vehicle to them. Worst service ever in my life. I feel I was taken advantage of. read more

I used Caliber based off Allstate's recommended collision shops in the area as I was having our car repaired thru insurance. With that being said they (Caliber) made rental car (pickup/drop off), keeping us in the loop on repairs amazingly easy. They even found a way to make parts transport delays not delay getting our car back to us quickly. read more

I took my 2012 Lexus to be repaired after being rear-ended and the team at Caliber Collision at 14000 Willard in Chantilly were exceptional in every way. Paul U. handled the A to Z's of the repair. He listened to my concerns about only using new parts - he explained sometimes insurance companies have a "say" but he understood my concerns and assured me that my goals and his, for a superior quality outcome in repair, were completely aligned. He made good on his promise and kept me well informed in a most pleasant and respectful manner. Thank you Paul! The whole team worked together to give me updates, I never once had to call them and ask for a status. The front office is staffed by an exceptional team of young professional women who delivered excellent quality service as though it's in their DNA. Ladies you deserve a raise :) you are a final credential of service and critical members of the repair team. Brandon, the manager, was the last person I saw and he walked me to my car for final review; it was my pleasure to tell him personally how WOWed and impressed I am by the team who repaired my car so beautifully. I picked up a car that looked like I drove it off the show room floor. It was repaired, washed, buffed, and vacuumed. Listen up merchant world ... this is what exceptional customer service is like. If I ever need to recommend or use a car repair shop again...there is only one choice in my book and from my experience it's a five star operation completely. read more

Mike is great! Really on top of things. Very responsive. I got text messages to keep me updated and everything went according to plan. They made sure my car was waxed and clean which was better than most. Most of all I never doubt the work I'll get at caliber collision. read more

Not a good experience! It;s confusing because there was another Caliber Collision at 14150 Williard Rd, Chantilly which had done work on my Hummer H3 and they did an excellent job, but the insurance took my car to the Pohanka Caliber Collision, which had changed it's name, and was up the street. I think Pohanka had changed it's name, I got several different explanations from the staff. The repair took some time but never was done properly. The original rep who was assigned to my case left or was fired after my initial pick up, so that made it more difficult to get things corrected. But he walked me through the repairs, radiator, front bumper, lights (which one was wrong), battery, all front end damage repairs. I pointed out that the battery wasn't replaced, because the battery wasn't in the front but under the back seat, which he didn't know! infant it was the same new battery that I'd installed a few weeks prior yet they billed it on the invoice! After leaving, I needed and inspection, which I took to G&C Tire because it was less than a block away. They found a few minor compartments that weren't completely reassembled or properly attached from the repair, so they fixed it for a few $. Later that day I discovered that the lower engine plate wasn't secured properly and was dragging on the street. I took it back to Collision and they set me an appointment. Upon further inspection I discovered that many of the plugs that secure the radiator cover plates were missing as well, along with a rubber engine mount that was cracked on the same side as the accident yet they claimed was unrelated! After returning several times, each time a new rep, who wanted me to make an appointment I gave up and vowed never to return. After not completing the repairs successfully the first time you would think that customer satisfaction would have been a priority at that point! Please don't confuse the two different repair shops! Their work and service is totally different! read more

This is a late review , I actually had my car repaired last year , I have a highlander that was damaged badly , hit a dear , the front of the car was basically smashed including parts of the engine , in 3 weeks it was back to its original out of the factory shape , they guarantee their work I had to go back a week later for a quick fix ,?it was a walk in , the immediately took care of it no questions asked Would definitely go their again read more

Worst business I have dealt with in years. Dishonest business dealings, poor customer service and poor quality work. DO NOT bring your vehicle here! Gave us a good estimate at the 14500 Willard location then when we brought it in for the repairs they sent us to 14000 Willard because they were too busy. This location took parts off the vehicle and then raised the estimate 40% ($1200) even though they did not find more damage. They wouldn't give us our vehicle back unless we paid the $250. The manager lowered the price by $200 and my wife felt like she had no choice but to go along since they were holding the vehicle hostage. When we got the vehicle back not all the work was done, there was a bad spot in the paint, the hood was poorly aligned and they didn't even wash the paint dust off of it! read more

The insurance company picked this place for me. Since it was their dime and they insurance offered lifetime warranty I wasn't too picky. I have to say that these guys did a great job. You can't tell my bumper was ever damaged. I really like the text message updates. It made things easy. The staff at the front desk and the estimator were very friendly. All around a very good experience. read more

I recently got my car fixed at Caliber Collision, in Chantilly. Mike Ashcraft and his team were outstanding! I was very impressed with how smoothly the entire process was and the outstanding communication that I received from Mike Ashcraft - from Day 1. When I got my car back, not only was the exterior perfect but the inside had also been vacuumed and cleaned. Because of all of these extra efforts, I will take any future auto body repairs to Mike Ashcraft and I will recommend Caliber Collision to everyone I know! read more

This could be one of the best companies i have ever used. They are so professional and courteous. They gave us daily updates on our car and made sure to answer any and all questions. They had our car back to us in 7days looking like it just came out of the showroom. They are honest and trustworthy and the people they have working for them know what they are doing. We highly recommend them and will recommend them to all our friends read more

Excellent service provided by the entire team. They were extraordinarily accommodating and flexible. In particular Robert went out of his way to help work with our family dynamics and work schedules. read more

The absolute unparalleled character, knowledge, professionalism and work ethic are just a few of the exceptional characteristics of Mike Ashcraft with Caliber Collision. We have had Mike work on our cars a few different times. Each and every time, when we have hired Mike - he has been extraordinarily responsive. Mike Ashcraft is extremely passionate as an advocate for his customers. He has not only helped us but he also took the time to guide our family to understand what is currently happening and what to expect. Mike Ashcraft is extremely professional but he is also someone who we can all talk with on a very personal level. That is very relieving during what is a very stressful situation. He is welcoming and reassuring without any judgement. Mike's compassion, patience and empathy truly makes him standout. Mike Ashcraft's passionate attention to every detail of the repair is meticulous. His knowledge, of car repair, is impeccable. We have known - every time we have hired Mike Ashcraft - that he is working our repair thoroughly and with every bit of effort and vast knowledge, of Autobody repair, that he has. Mike was able to substantially minimize the stress that goes with car repairs. He has always been honest about what to expect. Mike Ashcraft has explained every single step of the process and of the situation. And he is able to explain, in a way, that is easy to understand. His repair knowledge shows. Mike Ashcraft is also very comfortable communicating with insurance companies and rental companies and he has obviously made many outstanding relationships with his fellow auto body coworkers and others within the automotive industry. Mike Ashcraft's work ethic is beyond reproach. And it is very clear, after speaking with him, that Mike Ashcraft's auto body knowledge, as well as his personal compassion, is excellent. I believe it is very difficult to find an auto body professional that is exemplary in both of these areas. Mike Ashcraft is both. Mike has proven that his extensive experience, in autobody, is equal to his sincere characteristics of empathy, compassion and his ability to truly listen. And after listening to our entire situation, Mike has worked with us to determine the most efficient course of action so that he may effectively negotiate, with our insurance company, on our behalf. Mike Ashcraft and Caliber Collision have absolutely delivered the full package when we have hired them. Extensive autobody experience, ability to effectively negotiate on our behalf, extensive experience with our insurance company, ability to explain everything so that we understand, making time to speak with us every day, very quick response time to answer messages are just some of the many aspects that Mike Ashcraft and Caliber Collision deliver to their customers. Mike makes us feel like we are his family. He has worked so hard - but makes it look easy. And he treats us like we are her family. Mike has made us feel like we are his number one priority - although Im sure he has many customers. In my opinion, there is no better autobody professional than Mike Ashcraft and Caliber Collision. I 100% recommend Mike Ashcraft and Caliber Collision for autobody needs. He is not only impeccably knowledgeable about autobody repairs but he is also a wonderful, non judgmental and extraordinarily empathetic person. Mike Ashcraft and Caliber Collision deliver the full package and an excellent choice for autobody repairs. read more

Like many of the recent reviews, I was very impressed with the customer service at this shop. Nick K. was very friendly and informative, and I received text message updates throughout the repair process. They were flexible on drop off and pick up times, arranged my rental car, and in general made the experience as easy as possible. The work done looks great and was completed quickly. I will go here again for any body shop needs, and recommend to anyone in the area. read more

The customer service is nothing short of spectacular and the work they performed on my car was fantastic. I received regular updates on the progress of the repairs and the initial time frame quoted was spot on. My front driver side quarter (and much more) needed to be replaced and my biggest concern was that they would not be able to match the color of the rest of the car and I would have to drive around with two-tone car but they matched the color perfectly, absolutely perfectly! You can't tell anything was replaced/repaired. I'm very satisfied. read more

Before reading all the reviews on this business and the other "Caliber Collision" located down the street, you should know that this location is the one the gets all of the 5 star reviews. These guys are great! I used to come here back when it was Pohanka and I'm glad I stayed with them. They are very courteous, helpful, prompt and professional. They even made sure I had new parts for my car, not off-market or refurbished parts. Kitty at the front desk was super sweet and kind. Darnell was very professional and kind as well. Also, the ladies that I spoke with on the phone to get updates were very friendly and prompt. Not a single bad thing to say about this business. This Caliber Collision is also a large corporation, FYI. read more

Avoid this place like the plague-my initial estimate was more than doubled once they got my car in the shop-bad communication--really disappointing--I've been bringing my car here whenever bad things happened on the road--I won't anymore! If I could rate it zero or negative 5, I would. Lisa T-Falls Church, VA read more

Believe all these recent 1 star reviews!! You will probably do better at any other body shop than here. When I went to pick up the car, almost half of the work that was done wasn't done correctly. A piece of molding just fell off when I touched it lightly. Color of paint was so off you can even spot the repaired area from far far away. So much hassling over billing when they supposed to work with insurance company. What supposed to be 3 week job turned into 2 months. Unbelievable! read more

I scheduled an appointment last week for repairs. The woman who received me today told me that because my car is drivable, I needed to be bumped up to next week because regardless of my appointment they will not touch the car. Makes me wonder of the level of professionalism, quality, and commitment to customer satisfaction. read more

Got my car towed over here after a wreck. Got it fixed by them. But a couple months later I took my same car in for service at POHANKA LEXUS and they said the parts that were put in my 2015 lexus were AFTER MARKET. So manufacturer warranty does NOT apply !!!! Which means I am stuck with them for any future repairs for those parts. I talked to the manager at CALIBER and he said yes we replaced it with after market part and there NOTHING he can do about it. So people go at your own risk or check with your Insurance. Mine is MetLife and as per CALIBER collision that's Metlife's policy to replace with after market parts . BEWARE !!! read more

Caliber did a fantastic job repairing my Lexus. John the service rep was incredibly helpful and proactive and provided regular updates during my repair. I was in a hurry to leave for the holidays and he was able to expedite my repair in time for me to leave. I'm thrilled with the service I received. read more

What's with these negative reviews? I just had to get my car repaired there due to a collision. Service was very fast and professional. Aundria and Zach kept in touch and the shop finished repairs ahead of schedule! My wife was very impressed and said the car looked better than when we bought it. The kids were impressed with the soda and popcorn. I hope I don't have another accident, but I would definitely bring a car here again. Note: There are two shops called "Caliber Collision" near each other on Willard Road. This is the one that was Pohanka and is east of Walney Road. read more

I came here to check status of vehicle and pay for the damage , person in charge not in the office , any nobody able to help me besides of her , really!!! Please don't bother to give them a job , seems they don't need no more , look for an another place where you can get better customer service. read more

WOW! During my first visit to Caliber after a fender bender, I loved everything and they treated me well. However, this second visit really impressed me. I needed a new car mirror but am only 22, so a rental car was not practical. I went in on Tuesday afternoon and my part was ordered, delivered, painted, and replaced by Friday afternoon. They were able to do everything before I got in and had me come in on Friday for 30 minutes while they removed the old mirror and replaced the new one. It was incredibly quick and amazing service. Each time I called the office, the staff knew who I was and connected me to the service advisor I was working with super quickly. I do want to give a specific shout out to Mike Ashcraft, who went above and beyond to help me. The best part is, they acted like this was totally no big deal!!! This seems to be business as usual for them!!!! Amazing! read more

We got referred to Caliber Collision by our Lexus dealer, for getting the left front fender replaced, as well as part of the left side mirror. Darnell Jackson was our service advisor, and he went out of his way to make things happen smoothly, quickly, and at a competitive price! We dropped the car of on a Monday, and on Friday kept calling Darnell to see if we could get it that evening only (given that we had rented a car from the Enterprise stand at Caliber). Darnell kept giving us updates throughout the day, and in the end stayed longer at the shop (we reached around 7.30 pm), and then still proceeded to wash the car. Darnell is friendly and flexible, and I would definitely take our car back to him! The parts for the Lexus were bloody expensive, but that is not something Caliber can do much about. read more

I had a great experience with Caliber Collision. I used them because my insurance company recommended them and I'm definitely glad I did. They went out of their way to help me, work with my schedule and make the whole process as stress free as possible. They communicated with me every step of the way and really had great customer service. I would absolutely use them again. read more

There lack of detail is astronomically impressive. I was in a front-end collision and brought my car to Caliber at the recommendation of my insurance company. I dropped off the car they did the quote and the timeframe. The quote was almost $7,000 off and the timeframe off by 2 weeks. I went to pick up the car knowing I would have to pay the deductible, the staff informed me that I did not know owe anything. I questioned this and they confirmed that I didn't owe anything. Untill.... I was on my way out the door and they called me back because I did in fact owe the deductible. I was in a hurry and left without thoroughly inspecting the work. I got home and noticed 2 small paint flaws. I wasn't concerned and decided to leave it as is. I found some trash that the staff left in the trunk that appeared to be the protective cover from the new parts they ordered. A week later I was driving home and my car overheated, a quick look under the hood and there was coolant everywhere. I get it back to Caliber and they agree to fix the radiator issue and the two paint flaws. I get a call to pick it back up and... the radiator issue was them failing to correctly put the radiator cap back on. They also only fixed one of the pain flaws. I had to wait for them to fix the second. When I got back in the car I found that they left a tool in the passenger seat and had to go in once more to return it. The staff is friendly but I have no idea how they manage to miss so many details and retain there jobs. read more