From the moment I walked in something seemed off. You kind of get the sense they just don't care. From the initial inspection, to even getting the car towed from the lot. I wouldn't recommend. read more

Caliber Collision completely ruined my 2024 Dodge Durango. From the factory, it had a flawless black glitter flake paint job, and they repainted it the wrong color -- flat black -- with bubbles in the finish. They also tried to pass off a non-OEM headlight until I pointed it out. Even worse, they left my brand-new SUV out in the rain with no driver's side window installed. When I checked the car, there was water in the doors and on the seats. One of their staff brushed it off with, "It's not that much water." That's negligent and unacceptable. To make matters worse, Shay -- the person assigned to help me -- had an attitude every time I pointed out mistakes. The only reason I gave even 1 star is because the GM, Ken, stepped in and handled things professionally, taking accountability and trying to make it right. But the damage was already done. Their lack of care, sloppy work, and disrespectful attitude made this a terrible experience. read more

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I have had to return a vehicle 4 times due to a bumper disconnecting after the initial repair. The location finally used OEM parts to correct the issue. The service person Darius has overpromised and underdelivered customer service. Only after I asked for the corporate number did he take responsibility for the work done. I have received a call from the rental car company suggesting that I now owe them for rental cost but was never told the vehicle was repaired. Now if you have to go as for Angie. Great Customer Service and follow up read more

Per GEICO insurance, they brougth my 2021 toyota camry and the person in charge of my repair was Darius, after the repair for collision the headlights were uneven and I had been waiting for more than 3 months for them to correct the problem, Darius will just reply over the phone "headlight is back ordered" I should have gone to TOYOTA collsion. Below are the pictures of the uneven headlights. read more

Caliber Collision - the headlight they replaced are uneven - Body Shops Near Me - Cedar Hill, Texas

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The work wasn't done correctly the first time but they did correct it once we brought it to their attention. The thing I'm most upset about is the lack of professionalism here and out of kindness I won't put names, but it's very unprofessional to call a customer to CONFRONT them about a review they made. No trying to improve the service or apology. Which is fine too but don't go calling the customer about anything if you're gonna be handling things that way. It's unprofessional and uncalled for. Second, I completely understood their no dash cam or cameras policy 100% and even disconnected my cameras myself. I guess they didn't trust that the camera wasn't going to turn on and ripped the wires out from where they were tucked breaking off the clips that were holding the wires up. I specifically made sure the cameras wouldn't be able to turn on myself by disconnecting the main power source for a reason. I didn't want my system getting messed with or broken. Now I have to come out of pocket fix something that should've never been touched by them period. So I guess just make sure you take out anything you don't want them touching because they'll touch it even without reason. I also just want to reiterate, the cameras COULD NOT TURN ON. They HAD NO POWER even if the car was on. The cameras would not have power because I made sure the main power source was disconnected myself. So I respected their policy but they couldn't respect my property.. nice. Let's see if I get confronted about this review too. read more

UPDATE: I emailed this concern and Chris the General Manager responded promptly and shortly thereafter we got a text notification that the car could be picked up at 1pm. Therefore I updated my rating from 2 stars to 3. The repairs to the car appear to be well done; their communication could be improved. No one at this location will return our calls in a timely manner. Text notification updated us today that our completion date on collision repairs was changed from 12/18 to 12/19. The person answering our call only forwards the request for a return call to voicemail. We are stuck with waiting to know when we can pick up the car and this is putting other plans on hold. How can we get a human to call back? We were working with James. read more

Caliber Collision gets 5 stars and my sincere thanks. My Service Associate was Shay at the Cedar Hill location. I put a dent in my BMW 328i. The dent was on the rear driver's side door. It was ugly. I had gotten an estimate of $3 - 4 thousand dollars. I was concerned. I spoke with a good friend of mine and he suggested Caliber. Shay took such good care of me. she listened and reassured me that I would not be broke. My quote at Caliber was less than half of the original quote. I dropped my car off and 2 days later, Shay delivered my car to my home. So awesome! Shay gets 5 stars all by herself! Thank you Caliber and Shay for making this process seamless. read more

Warning DO NOT send your vehicle to this company. I have a 2015 Lexus RX350 and the bumper was damaged. They took the emblems off the the rear and broke them and then said they would be on back order but, I could pick up my vehicle and they would put them emblem on when they came in. I know once I pick up my vehicle I won't hear from them again. The thing that frustrates me is that you can find emblem online and it's available. I will never let them touch any of my vehicles ever again. BEWARE!!! read more

Very responsive to my questions and kept me updated with every detail and process on my vehicle . Would highly recommend

Caliber Collision exceeded my expectations. Darius helped me get to my rental vehicle after dropping off my own vehicle and darius contacted me frequently to let me know where they were in the repair process. He did an excellent job from start to finish! 10/10 read more

Had hail damage work done to my slk 300 Mercedes. They removed the name plate that goes on back of car, didn't replace it, and told me that it couldn't be replaced because, according to them, it was no longer being made. I expressed my dissatisfaction about not being notified beforehand that my car would be returned without name plate. The guy who did the work was completely dismissive of me and my concern. In any case, I simply did not believe him that a name plate could not be secured. Well guess what? I called the Mercedes dealer on lemon avenue. The same name plate this dude kept fixing his mouth to dismiss me. I have other concerns but I won't go into them here. Stay away from the location on 67 in cedar hill. Very unprofessional. read more

i was referred here by my insurance company. BIGGEST WAIST OF TIME. I just left this repair shop due to its misinformation and extreme lack of customer service. When I scheduled my appointment I was told parts for my specific vehicle have been on back order and if my vehicle is drivable I was advised to keep my vehicle till parts arrived. After my vehicle was looked at I was advised to leave my vehicle without knowing an estimated time frame of the repair or ETA of parts. The insurance only allows 30 days for a rental. Why would I leave my vehicle which is perfectly drivable and start the timer on a rental. Apparently they do not have space to preorder parts at this location. Aside of that issue. The manager was not apologetic or mindful of the fact that I had to leave work early to take my care to this appointment just to be told I was missed informed by their reps and could either "take it or leave it". Customer service goes a long way. At this point I wouldn't even trust the so called "professional" at this place with my vehicle. Word of advise, go to service king. This will be my second time going to them for repairs. The customer service and training of their staff is five starts! read more

Incredible experience with them! I pulled up & needed some help ripping off a piece of my car, so that i could safely drive home. This angel of a man named Jeremy came to my rescue & helped me out real quick & got me on my way. read more

I have to agree with Silvia B. This place is extremely unprofessional. I too was sent here by Geico to get repairs. Adjuster allowed 2 days of car rental for estimate. (As a part of 30 day timeframe for repair time) Geico told me Caliber would assess the damage and provide estimate for repairs. When I arrived before even explaining their process, I was greeted by a staff member who told me I had to sign a liability waiver because they could not guaranty that my car would be repaired in the 30 day allowable timeframe for car rental. And as a result, I would be liable for any and all fees over 30 days. Went on to say they have a "backlot filled with cars waiting on parts for repairs. One car just needs a mirror - which is a day job, but it's been sitting for a month and a half". Ok, I get we are in a pandemic however there has to be some perimeters to the liability. For example, after estimating damage and needed repairs there should be a rough idea or estimate of time it will take to complete work, parts should be either available or not, even if on backorder - that in and of itself is an estimate. So I say ok, I understand things may go over a bit, however after you assess my car and compile an estimate we can decide how best to proceed. Perhaps I will wait til parts come in or perhaps the time delay will be minimal- and I will absorb additional cost. But until an estimate is done it's hard to gauge which way to go. Staff person told me if they do a complete estimate they will tear down my car and if they do that I HAVE to commit to them repairing it despite not knowing the timeframe involved and AGAIN IM liable for all extra fees. My reply - that doesn't seem very fair or ethical. I cannot assume liability blindly not knowing what I may be dealing with. No suggested alternative was offered - like, if waiting period gets to be too long, we can arrange to contact you so you can make an educated decision to continue or return rental. Moreover how about the fact that Caliber is violating the guidance Geico prescribes by not completing an estimate before customer signs away their wallet. I am a reasonable person who understands that we are in extraordinary times, but the customer cannot be made to assume ALL of the liability for the pandemic, labor shortages, back orders, fate or whatever else they pull out of the sky. Again, I know somethings are challenging now, but these people are using the pandemic as an excuse to shirk their responsibility, of operating in a transparent and fair manner or being accountable. AND just to muddy the water, if Caliber is aware of such challenges in meeting reasonable timelines for repairs - remember liability waiver- and, if you have a "backlot full of waiting cars" why keep accepting referrals from Geico? Why mislead potential customers by continuing to advertise that you can repair Geico referrals when you know that you cannot do so in a timely manner AND you don't have capacity to meet demand? This place is unethical, unprofessional, and rude rude rude. Save yourself a headache and go elsewhere. read more

I HAVE HAD THE ABSOLUTE WORST EXPERIENCE AT YOUR CEDAR HILL "978 N Hwy 67, Cedar Hill, TX 75104" LOCATION. My truck has been in the shop now for over 6 months. The person managing my case no longer works at this location, no one reached out to me to give me any updates or tell me, no one has contacted me about my truck. Edgar (the employee that is now at another Caliber location that was managing my case) COMPLETELY RUINED ANY CHANCE OF A CLIENT RELATIONSHIP GOING FORWARD. I constantly had to do the reaching out, the e-mailing (with no response), most days I couldn't even get a call back. Then I had to reach out to my insurance agents for an adjustments he wasn't going to and was going to return my truck with damages still to the alignment and suspensions without repairs being completed. I've been waiting OVER 6 MONTHS. Meanwhile, I'm paying a car note still and am going to have to pay extra for my registration expiring while it was in the shop. THIS HAS BEEN THE ABSOLUTE WORST SERVICE I HAVE EVER SEEN!!!! Then, I call yesterday and spoke to someone and was told the manager of the office was on lunch and they'd call me back in an hour. that was at 12:40 CST yesterday and I never heard anything. HE EVEN HAD THE NERVE TO ASK ME IF MY TRUCK WAS STILL THERE WHEN CALLING TO CHECK ON THE STATUS OF IT. NO ONE HAS ANY CLUE WHATS GOING ON AT THIS LOCATION AND MEANWHILE I'M TRUSTING YOU WITH A $30K TRUCK. I AM BEYOND LIVID AND HAVE RUN OUT OF PATIENCE. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! I HAVE BEEN MORE THAN PATIENT AND AM OVER IT! read more

I needed help with getting my vehicle scanned for an issue not caused by caliber collision which was explained that not something they normally do but the ladies there stated instead of having me drive all around they would do it for me, thank you uralde probably not spelled right. This is great customer service and hopefully I want need any collision service but if I do I will be back. read more

I have Geico insurance and was sent here to meet with a Geico agent, he had the best customer service. Upon arrival Enrique came out shooke my hand as he greeted me by last name while introducing himself and providing information to keep me updated. The service caught me off guard but it made my day that much better. I would drive out of my way to receive this service again. read more

I was recommended to go to this location from my insurance, Geico, and was immediately taken care of when I walked through the door. Great, friendly staff and quick service. I had mild cosmetic damage to my front bumper, however they made sure to check the entire engine and found other issues, but fixed them with ease. I would highly recommend anyone to get their car fixed here. Such a great staff, clean and comfortable facility, amazing service, no disappointments! read more

I chose this location as I was hoping it would be a bit out of he way of the Main city. Upon arrival I simply checked in at the desk and Ray came out to go over my vehicle. It was a Thursday, so he ordered the parts and I dropped off my vehicle the following Monday. I was lucky enough to pick up just days later. I was concerned as my vehicle has a metallic coat, which I have been told is often hard to recreate. However Ray informed me they have a system capable of creating a formula to be spot on. I must say this space age stuff is good as my entire front bumper and fender were painted and I there was no telling even by my eye. Over all I highly recommend. They are thorough, speedy, and very professional. read more

Ok first off, I never write reviews but let me tell you something about this caliber location. The staff was extremely helpful and if I ever manage to get into another accident I'd definitely take my car here again if I live through it. Samuel Barrientos the estimator here was the most helpful estimator I have ever had the pleasure of meeting. He even estimated how much my burrito would cost that day. That's how good he is. At one point he was showing me around the shop, I ended up farting really loud but he never made it awkward he started using the compressed air machine to drown out the sound and blow the smell away. If that's not 100% customer service I don't know what is. read more

I was sent to this collision center by my insurance after getting into a minor crash earlier this month. I honestly have no complaints! (Which says a lot) Everyone was extremely helpful and I never felt out of the loop with the progress of my repairs. Thank you Samuel and his team!! read more

My sister and I have both taken our cars here on several occasions. Marc has done a fantastic job at taking care of us. We are updated on the status of our repairs and repairs have always been done promptly! Customer service is great. Staff are all very friendly. Will definitely continue to go back to this location for future repairs and recommend this place to friends and family. read more

This place will stand out in my memory as some of the best customer service I've ever had! They are so kind and polite, everyone shakes your hand and greets you by name. They upgraded my rental for free, and even let me keep it an extra 3 days at no charge because I was out of town when my vehicle happened to be ready. They called me and told me my vehicle's process the whole time and texted me every time my car went to a new station for repair. They finished fixing it 3 days ahead of schedule and found ways to save money on the repairs while still making it look as good as new! I highly recommend this place for friendly service and a job well done. read more