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    Caliber Collision

    5.0 (2 reviews)
    Closed 7:30 am - 5:30 pm
    Updated 1 week ago

    Services - Caliber Collision

    Bumper repair

    Auto frame testing

    Rear-end damage

    Auto steering and suspension repair

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    Waikem Collision Center - The front of Diehl Collision Center of Massillon

    Waikem Collision Center

    (2 reviews)

    Dropped my keys off Monday night in the drop box for a Tuesday appointment. Called Friday to…read morecheck the status as it was supposed to be finished. They did not have the keys and did no work even though the vehicle was parked directly across from the door. Apparently their drop box was broken and they found the keys. Why didn't they call Tuesday morning when I had my appointment? The excuse was somebody was on vacation. Lots of excuses and poor customer service. I will be finding another Ford dealer.

    My husband and I can't say enough about Waikem's Bodyshop. We had a vehicle in there a couple of…read moreyears ago with a large dent in one of the fenders. The vehicle was a pearl white color, hard to match. They fixed the dent and matched the paint so that you couldn't tell anything had ever happened. Recently I was in an accident with an uninsured driver. I had just gotten another vehicle three weeks before. I had to file the claim with my insurer. What a time to find out how terrible their claims department was, which will be another review about them when the claim is done. The adjustor was so rude, as if I had caused the accident. I had received a concussion and was so distraught over the treatment I received. Leah at Waikem was such a help. She kept me updated along the way and helped get the claim going to get my vehicle fixed. We just can't say enough about her. The car looks spectacular and runs as good as new. We will definitely use them again.

    Caliber Collision - bodyshops - Updated May 2026

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