The service I received was outstanding. Professional, polite, and amazing work. For a moment, I thought I was in the wrong car (my car actually smelled new when I got it back). Special thanks to Anthony for keeping me up to date on the details. The fact that they took care of an unrelated dent just out of courtesy was incredible. A level of service I didn't think existed anymore. I would recommend this location in a heartbeat to anyone. I'm astounded by the level of care and detail they put into repairing my vehicle. They absolutely rock. read more

they have good customer service but the work SUCKS !!! I took it back twice to get it worked on and they scratched the inside of the mirror WTF then they told me that it was like that already but the mirror never came off until I took it here . The paint was not even ...... NOT Recommended . I could see stripes in my hood from their expert painting. ALL of my rims are ruined, they have paint on them. My car was better dented. Stay away, only went there cause of my insurance. read more

Eduardo is reliable and very pleasant to work with. My Prius went in after it was involved in a front end collision that required the entire bumper and driver-side fender to be replaced. The vehicle was repaired so close to factory specs that I can't tell the difference. Dark grey metallic paint matches perfectly and the car was returned to me perfectly clean and in near show room condition. Eduardo is professional, responsive, and is excellent to work with. read more

BEWARE I was told I would have my car back in two days, but their spray went down and it became MY problem because I had to pay for 3 extra days for the rental. I will not go here again. They should have picked up the bill for the 3 extra days of the car rental read more

This review is overdue, but I knew I had to get around to it because I don't believe that customer service like this should go unnoticed. Especially here in LA. To keep it brief, I was taken care of like a VIP from the first phone call, to the initial estimate appointments, to the follow up calls, to the turnaround time on my vehicle. They had my Ridgeline in and out so fast that even my insurance company wanted to write a review. Their work was as impeccable as their customer service. Thanks guys - and gal. read more

I was very well taken care of. When you get in a fender bender you're always going to be in a bad mood to have to deal with it at all. Hard not bring it in with you, but they've got a good attitude about things and they do take care of you. During busy times you may have to wait but that's true anywhere. The lifetime guarantee is what made me choose this company, and they followed through with that when one part turned out to be not quite right they fixed it right away. read more

I originally left a pretty negative review regarding the service but I would like to say that I just received a call from the Manager at Calibur and he is willing to resolve all of the issues. First I appreciate the fact that the manager called me. Second I appreciate the fact that he is willing to resolve this situation with me. That is great customer service. I feel that they are going out of their way to make things right for me and for that I will definately recommend Calibur. read more

OMG!!!! I let the insurance company (Traveler's) pick the body shop and I am so HAPPY they chose Caliber. They did an amazing job on my baby!! EVERYONE there is so friendly and accommodating!! Eugene was great, he went over all the details of the repairs with me and my car looks A-mazing!! The damages were extensive and the repairs were flawless. Thank you to all that had a hand in the repairs to my car and in my visit, I really appreciate your great service. read more

I had such an excellent experience here. Eddie provided excellent customer service. I was communicated with throughout the process very clearly and efficiently. The car looked great and clean when I got it back! read more

Best service EVER! Ramisch & his staff went above & beyond to ensure I was happy with my repairs. I've been to other locations (unfortunately) and other body shops-this was by far the best experience! read more

Had a couple of areas on my car with paint from brushing against the pole in a parking garage. I walked in to get a quote to buff off the paint and was assisted immediately. He asked to try a couple of things and when he brought me to see the car the paint was gone! I wasn't charged and it made a big difference in the appearance of my car. I have prior auto body work with Caliber Collision and I'm happy with their work and customer service. Thank you! read more

If you want white glove service for a working person's salary: this is the place. I have gone to Caliber Collision twice and each time I was treated as a highly valued client, the customer service across the board was superb, my car was returned looking like it had custom detailing, and all of my car and insurance needs cared for. Do yourself a favor if you are ever in a position where you need their help!!!!!!! And make sure it is this location because I cannot speak to the other locations. I live in Hollywood and they are in Burbank....... say no more............ read more

I cannot thank Ramish and the folks at Caliber Collision enough. I have brought my vehicle to them three times due to past accidents (no fault of my own...just LA driving!) and each time I got it back, it looked newer than when I had dropped it off. Their work is truly great, pricing is fair and they are always friendly. Although I hope for no more accidents of course...if another occurs, I'd never take my vehicle anywhere else but here. Thank you! read more

Everyone here is wonderful!! I am so happy and still excited on my 09 Accord that was being repaired here after I was side swiped. My car looks better than ever! Thanks to Eddie and everyone else who made this whole experience easy and stress free. They kept me updated and had my car done before the estimated due date! Thanks again! You guys rock!! read more

A neighbor hit my BMW side mirror, but only the signal lamp was broken. First, I took my car for an estimate down the street, and I was given an estimate of over $550 and was told that I had to replace the entire side mirror because individual components were not available. I then came went to Calibar and met with Joe who said the individual component was available and it would only cost $96.90 I met with Joe who was extremely professional and personable. He called me today to let me know the part was in and that I could bring the car in for repair and I could wait in the lobby, which I did. The workmanship was perfect. I could not be happier. I hope I do not need their services in the future, but I am now a customer for life! read more

My old BMW was in an accident on 11/7/11. I had it towed to Caliber in Burbank due to its positive Yelp ratings. Much to my astonishment, Travelers Insurance had a concierge office in the shop building, and my insurance is with Travelers. The Caliber manager (Robert Fruge) told me it would take a couple weeks to fix up all the front end damage, and they had it finished...in two weeks. Not only that, but Mr. Fruge was in touch with me every few days about progress on the repair work. And Caliber paid for the car rental. When the car was ready for me, Mr. Fruge (and the Travelers agent, Fidel) walked me out to the pick-up area. Mr. Fruge had a big smile on his face when he presented me with the car. The work was perfect! He clearly takes pride in a job well done. What more could I want? I rate them as exceptional, because they were exceptional. read more

Bottom line: -They do quality work -Their customer service is AMAZING -They won't let you walk away dissatisfied -If they can't figure out an issue, they will follow through to make sure the issue is resolved, even if it means consulting with external venders. The Details: THESE GUYS DESERVE GREAT REVIEWS! The customer service at this branch is amazing. I was recently involved in an accident, and this location was overbooked at the time. They sent my car to the Pasadena location. Once they were done with it, I noticed some things were wonky. I don't blame the Pasadena location, because you can't always diagnose every single problem with every single car and know whether it was a problem before an accident or not, however, when I called them about it, he seemed to give me the impression that I was trying to cash in on problems that had already existed. That's when I turned to this location (which is closer to me anyway). Eugene (Manager) helped me personally and listened to all of my concerns. My window wasn't rolling down and my sound system (after market) was completely out of whack. He fix the window, and even though they don't specialize in sound systems, he took a look at it and diagnosed the main problem. Later, I noticed the cigarette lighter/power port stopped working, and had to come back. By this time 4 weeks had passed since receiving my car back from the Pasadena location. Even though it seems fishy, and that I could have been someone lying about when these things had broken, Eugene believed me and took care of the issue. Also, Jesse, the receptionist makes some pretty supreme coffee and popcorn. She's super cool to talk to as well. What a groovy gal. read more

Our insurance company USAA, who we love, recommended these guys bc they are close to my office. I am so impressed - amazing service!... Eddie Hernandez and the extremely nice and knowledgable woman at the desk (don't remember her name) were awesome. They went above and beyond to get me in and out fast and emailed all info as requested. They even helped me get my 3 carseats in and out... and went above and beyond with the service (even detailing my car so it looked like new, arranging pick up and drop off with Enterprise for a seamless experience, gave my kids coloring pages while we waited). My car looks brand new (they even banged out a few extra dents a bit that weren't part of the claim). I didn't spend any extra time waiting... i was able to plan for pick up and drop off and everything was easy and on schedule . I will definitely use them again if I ever need to. Highly recommend! read more

Anthony and Mish continue to astound me at this auto body. I've seen them with both my car and my wife's. They absorb the personal stress you are under when it comes to repair and the loss of time and complicated schedules, AND fears of losing your car in Los Angeles for any amount of time and circumstance. I truly appreciate this rare customer service. Caliber is successful due to this extraordinary effort on Anthony and Mish's role. This location in Burbank employs these fine men. I'm not a review guy unless I'm treated like this. l never write reviews. read more

Julio and everyone at Caliber did an amazing job in fixing my car. I will recommend them to everyone I know. They went above and beyond to get my car to not only it's original condition but better than! Thanks! read more

I had an all around solid experience. I needed to get some "out of pocket" work done on my car before my lease expired. I told them upfront and they totally worked with me to have my car repaired back to its original condition, and given that I was paying out of pocket they made sure it was efficient and cost effective as possible. Did what they said they were going to do when they were going to do it. No games. read more

My GF backed my Explorer in to a telephone pole resulting in significant damage to the driver side rear quarter panel and tail light lens. This shop is used by Farmers and 21st Century, so no visit from the company is required and repairs can be started immediately. Initially, I was told if I brought the car in the next Monday, it should be ready by the following Saturday. It was actually ready on Thursday which reduced the time I needed to pay for a rental. The car looks like nothing had ever happened to it. All the parts and paint match perfectly. Everyone was friendly, helpful and very professional. I did have one nit, though. They have an automated status update system that uses an estimate of time and labor to provide an expected completion date. It sent me a text saying the expected completion date was Thursday of the following week! Say what? Anyway, the car was ready a week before this automated system said it would be. This status update system could use an update. read more

OUTSTANDING ! WOW ! ! Arthur Martiryan and his team were amazing. From beginning to end I was treated with professionalism, courtesy and exceptional service. My car looks like new. They even made my getting a rental car a seamless process. And the folks at Enterprise were equally outstanding. I would highly recommend Caliber Collision to anyone ! Thank you TEAM ! read more

There were some bumps in the road on the way to getting my car repaired. But in the end, Tom Abbott followed through with the best customer service I have ever received anywhere. He was always professional, honest, and willing to go the extra mile to make me happy. And at the end of the day, isn't that what matters? The car was restored to new (it was only a month into my lease when I was hit on the freeway by an 18-wheeler!) and drives and looks GREAT! A shout-out to Miriam who is another ray of sunshine in an establishment where everyone from front desk to body shop personnel are fantastic. read more

I want to thank Anthony Beltran and the team at Caliber Collision in Burbank for taking great care of 2 of our cars this past week. As a person with a hearing impairment, it is essential that any service provider I work with be sensitive to my needs, and to focus on accurate communication. Caliber was able to help me navigate the service process as well as my questions regarding time and billing. All of this was done with a high level of professionalism. I was most impressed by the fact that for one of my cars, Anthony was honest enough to share with me that the car didn't need a major repair and that a simple adjustment was all that was necessary. I will definitely come back to Caliber Collision if ever the need arises. read more

I was impressed with the quality of service and customer care I received at caliber collision on victory in Burbank. my wife's new lexus es got a scuff to the side mirror after someone opened their car door and bumped it. I stopped Caliber on my way to work to get an estimate and the estimator, Anthony was confident that they could take out the scratch. Anthony took the car to the back and within 10 minutes it came back and the scuff was gone! The best part was they fixed it for free! What?! Who does that these days... Needless to say, I will definitely be back should I need repairs done on any of my cars! read more

What a joke this place is. I brought my vehicle here back in April after my Audi A5 was rear ended. Her insurance company, Liberty Mutual, highly recommended them and noted at least there your repairs are guaranteed for life. Sounds good. I brought my vehicle in and it took a week to realize I also needed a special bolt they'd have to order that was needed to attach my bumper to my car. Another week later my car was ready. Fast forward to August. My car battery died one day and had AAA jump it and went straight to Keyes Audi in Van Nuys for service. They replaced my battery and the bill was a little over $300 for battery and service. Immediately after stopping and trying to start my car again I couldn't. It was dead. But how can this be? It's a BRAND NEW battery. Keyes Audi is stumped but determined to find out what could have been the issue. With a car like this and all its computer systems it could be a myriad of things. When they called to let me know that the reason my new battery had been drained so fast was because of bad auto repair (done by Caliber). You see the battery is located in the back/trunk area of the vehicle. This is what Keyes wrote on my repair sheet: "...found bap connection on ground cable where cable mounts to the body had work performed and area around ground mount welded too high causing battery cable to ground to come loose. Area had body work performed by body shop and ground cable bap had been painted over." Fortunately at Keyes Audi they knew what they were doing and know what an Audi is supposed to look like and where able to spot it and were kind enough to sand down the welding enough at no charge in hopes this wouldn't happen again until I was able to bring it back to Caliber collision to have they're shotty job, they're guaranteed work, fixed probably. They urged me to do so when seeing this half assed repair. Since then the guy who had helped me at caliber was no longer there. Hmmm. Wonder why? So I was sent to Juan Diaz. Manager. After speaking with him about all of this he asked me to bring in the vehicle in to fix the terrible job that was done. I thought I was to be leaving my car there and getting a rental because obviously there is something to repair or order. But he was quick to say it would only take 15 minutes to repair and to wait. He took my Keyes paper work and made copies. He apologized for this and offered to reimburse me for the battery and service. Which I didn't expect but appreciated. 15 minutes later my car "was ready". A worker gave my car back to me and showed me what he did. All he did was spray paint the area black to look like the other correct side. They didn't sand anything else down. They didn't try to order whatever would be needed to properly repair from the collision. They pretty much said to themselves, well Keyes fixed it, it starts, so we aren't going to bother putting anymore work into. We will just throw a reimbursement check at this girl and she'll go away. And it worked. But here we are several months later and no check. Left messages for Juan to call me back in regards to the check, last just this Monday and still no returned call. So here we are on Yelp. My suspicions are the bolt they needed they never used or got but got reimbursed for it by the insurance company directly. As in why was it welded so high. No bolt? So let's just use a bunch of welding to create a bolt? Either way. The body work done at this place is awful. All they do is apologize and promise. And both are completely not genuine and shouldn't have the name Caliber at all. Bad Yelp review or eat $300? Not smart. read more

Everyone there was the absolute embodiment of professionalism. Extremely nice, reassuring, the best. My car looks brand new. Couldn't be happier with my dealings with them. Highly recommended. read more

First off my car was involved in a minor accident I took it to caliber Arthur took car of me like family he explained things throughly and when I left my car to be fixed I came back 5 days to pick it up and it looked beautiful! Thank you for keeping me updated on all the process! Thank you so much Arthur and caliber read more

I was in for an insurance estimate. Someone tried to break into my convertible by cutting the roof with a knife. They said they would email the estimate to me in two hours. I filled out a form with all of my personal info. Two hours, no email. I called them, the lady on the phones sled for my email again and was such an incompetent speller, it took about 5 min for her to get my email right. Three more hours no email. Call back. She says the shop is really busy and she will get it out in a half hour. Another 3 hours go by, no email, call back. She says she sent it, she misspelled the email again. Another 5 minutes to get the spelling right, then finally another hour or so later I get the email. Every page in the estimate was rotated 90 degrees on its side. It's now 6pm when I get it, and I can't bring the estimate to anyone for bodywork anymore. Wasted my entire day. If you hire someone to handle paperwork, they need to be literate. Bad business. I won't be getting the work done there because of this. I don't trust them. read more

My new mustang got scratched and banged up on the side. I searched around and got for quotes, Caliber was the most reasonable, with a lifetime gaurntuee. They also had the quickest estimated time. Anthony really helped me out! Walked me through the process and details from the beginning and maintained excellent and quick email/phone communication with me. I always received updates and my car was done a day earlier than expected! Anthony even made sure it was polished up himself before I got it back. Highly recommend! read more

Complete waste of my time! My 1995 Toyota Camry was recently hit by a driver that is insured by Farmers insurance. I drove my vehicle into get a quote were I was treated very nice and fairly quick a young man came out, took pictures and told me they would be sending me a quote soon. 3 days pass and nothing. I call them the next Monday and the receptionist took my info and tells me she will call me back. Still nothing. I call 2 days later and the seemly nice lady tells me she remembers me and she found my paper work but doesn't have the insurance information or a correct E-mail. I give up this information and she says she will have it to me by the end of the day.. Still Nothing. So the next day I drive in because it super close to my house, no receptionist but I was greeted by a different man who tells me their systems are down. He then took my info once again and told me he would send it in an hour.. Still nothing. Two days later I drive in again and the receptionist says. " I remember you" Showed me a sticky note with my name and Email then says I've been looking but your name is not in the system. Right then a different gentleman came from the back, shakes my hand and tells me the system is down and they are still working at getting it back up. "I will send it by the end of the day.. I give then 2 more days and call back, super frustrated this time. I ask the receptionist what is going on and tell her "I feel they looked at my older car and said screw it" and asked if I should just go somewhere else.. She said. "NO NO, I remember you and your paper work I just need to find it and send it. Me or my manager will be calling you by the end of the day"..... 3 days later again and still nothing... HUGE WASTE OF MY TIME!!! DO NOT BE FOOLED! If they string you along you will most likely not get your quote. I am not in the system and they LIE. The computers were not down! The receptionist tells me she can't find my name in the system than two seconds later a man comes from around the corner and says the system is still down and they still can't look my name up... Un real! This was almost 3 weeks ago and I am still being strung along....... My car might be old but worth fixing if the insurance is paying for it.... I just wanted a simple quote to send to the insurance company as they requested! Better to tell me you lost the pictures and the quote than to string me along.. Rude! read more

This place has exceptional customer service as soon as you call your insurance claim! From the car rental, paper work and the impeccable paint job, which I was worried they weren't able to match well they NAILED IT! Thank you soooo much Caliber Collision for your service! My car was only a year old and I was super bummed when someone hit and run my car. They made it look brand new and fresh. They also had automated up to date text messages to notify you of their status! This is the place you need to get your car painted for dents or damages! Again thank you! read more

Caliber collision is good at smooth talking you about how your car will be restored and all these little extras they will throw in free of charge? We will buff out this and that scratch, but when it comes time to deliver, you find that they have done a lot of talk and little walk? They would be better off cutting all the BS and have more respect for adults that can easily read their true intentions for they are not even very subtle about it? I had to take my car back for a second time because of issues with part alignment. Suffices to say that this auto shop and its personnel left a sour taste in my mouth. Stay away from this shop!! read more

I brought my Honda Accord there after an accident and Caliber was on my insurance company's (USAA) list of certified repair shops. They did excellent work with a car that has tighter body fitting tolerances than nearly all American cars (similar to high-end european cars). The servie manager, Ryan, did everything they said they would do and then some. They were VERY accomadating, and got my work finished quickly, and ahead of normal schedule. The work looks great! They took care of all billing and paperwork with the insurance company. I would not hesitate to go to this shop again. I would not hesitate to recommend them. read more

Great service all around. They are fast, thorough, and provide high quality work. The service team was very helpful and they are committed to providing a great experience to their customers. I was hit on the side of my vehicle, causing a lot of damage, and Caliber made my car look like it came off the showroom floor. I couldn't be happier. If you need work done on your vehicle then this is place to go. read more

Great work & Great Customer Service. I originally brought my BMW X3 here for repair after an accident so my insurance company could inspect it. I have Travelers and they have a concierge center located at the shop. My plan was to have them do their appraisal, and then I was going to take it elsewhere for repair (based on previous Yelp reviews). However, after talking to the Travelers agents and the folks at Caliber, I was convinced that they would do a good job. They gave me a tour of the facility, answered all of my questions, assured me that all of the work was guaranteed and they didn't pressure me. I also asked about the Yelp reviews, and if you read them, the bad ones don't reflect actual work done. When i picked up the car, it looked brand new - they detailed the entire car inside and out and made sure to explain all the work that was done. They were on time and everyone on the staff was excellent. Having Travelers there was a great bonus. It was the least hassle I've ever experienced. (there's even an Enterprise rental company down the block.) I would definitely use Caliber again. read more

I wish I didn't need to come here, but got in a car accident and was referred here as they also have a Traveler's concierge desk (very convenient). This place actually made my unpleasant experience a little easier to deal with. They were super friendly, kept contacting me to give me updates and ended up fixing my car in much less time than originally estimated. The car was returned to me better than new. I hope I'll never need body work again, but if I do I will definitely come back here. read more

These guys are the best! Yessi and Chris are knowledgeable, professional and do not waste time. After being in an accident it really goes a long way and means a lot that the people helping you are smiling, friendly and upbeat about your situation. Brought my car in for an evaluation on damage and they were amazing. Took care of everything and I was in and out in less than 30 minutes. read more

ONE WORD: MISH MCCARTHY!!!!! ASK DIRECTLY FOR MISH!! He makes you feel valued no matter what style your car is. I just felt understood by this Man. He is very attentive to details and with demands of his job title, don't give him an unnecessary spoiled bratty attitude. That's not necessary. Since Mish is an advisor there, you'll be dealing with a top professional & yet very down to earth person. his assistant is also very warm and reflects his energy well. Very clean facilities! very simple location right on the intersection, and I just have to say MISH! MISH!! MISH!! That's who you want to ask for! I did have to bring my car back a second time do to the alignment was still a little off, but what I love is Mish came quickly to my aid and definitely got ON his mechanic about doing a thorough job. Mish don't play! I love that!! He kept saying no sir this halfway job is not ok, I'm gonna be on my mechanic about this!! Let's put you in a rental at my cost. I want you to feel secure throughout this whole process. MISH IS THE MAN YOU WANT TO ASK FOR! I guarantee you will immediately feel his regard for you as a customer! Now... me having to bring the car back once does not say a thing poor about the facility - the facility is very well equipped. But namely the particular mechanic who worked on my car that one time. BUT MISH GOT ON TOP OF THE mechanic and corrected the situation instantly! The overall quality of the mechanics at this location are excellent! And I'm sure the particular mechanic got noticed and fired. MISH CARES FOR EACH CUSTOMERS CAR AS IF IT WAS HIS OWN. IF CONSIDERING THIS FACILITY ASK TO SPEAK WITH *MISH* read more