Excellent customer service makes an already stressful experience less stressful. Claudia and Yaz keep you updated, they give and deliver realistic timelines to get your life moving again. Stay away from the Hollywood shop, horrible service, poor communication, low Caliber, they messed up out of the gate during the estimate process so I went to Burbank having used them before even though the shop was further away from me. Caliber maybe a chain, but Burbank defines it's service! read more

This company's repair service is off the charts with excellent service of repairing my Equinox, like new! Claudia is truly that diamond in the rough with skills and abilities and her expertise and amount of knowledge of auto body repair!! Excellent service in a timely manner with the completion of a new like vehicle for under carriage prior damage acknowledgement report!!! read more

My insurance referred me to Caliber Collision in Burbank. They did the repair to my driver side window/door. Sometime later the door/window began to rattle, sounded as if something was loose, so I returned to have it fixed. I was told it had nothing to do with the repairs, not their responsibility so would not fix despite the warranty and the fact that my door was fine prior to the accident and THEIR POOR REPAIR job. They got paid by the insurance company and washed their hands of any responsibility. Caliber Collision doesn't need your work and treats customers poorly bc they have thrive off of insurance jobs for a profit. Find another repair shop that stands behind their work and will honor warranty as stated. Avoid large chain repair shops. Mom n pops shop are best. NOTE: this review is for the Burbank location on Victory blvd read more

A bunch of thieves never did one piece of work and charged me 3 grand for 2 weeks of storage. Filed claim with automtive bureau and department of insurance read more

Great customer service, job was completed on time. I would definitely recommend this place.

Great experience! My service advisor Claudia was very informative, attentive, and went above and beyond. Claudia provided excellent customer service. I was running late to pick up my car and she even waited for me and helped carry my bags. The body shop did an excellent job on the repairs and even washed my car. Highly recommend! read more

Very kind people. Extremely professional and they care . I was in the hospital, and my car was already picked up by the insurance and they kept all of my extremely personal belongings safe for weeks . read more

Great service got my car back in no time and they threw in a complimentary car wash. Thanks again Vazgen for the over the top service.

Something was falling off of the bottom of my car and they fixed it immediately within minutes while other places told me they couldn't help. Very thankful!! read more

My car is something I truly truly take care of and when it was in an accident I was miserable I didn't know what to do. A good friend of mine recommended this location and told me that they will take care of me and I wouldn't have anything to worry about. Let me tell you when I brought it in the staff was so amazing and extremely nice. I felt so welcomed and they attended my needs. I instantly knew this was the right place. They kept me updated with everything and managed to repair my car fairly quickly. I was so amazed with the end results and I couldn't be more happier with the results. I definitely will be recommending this location to all my friends and family. They really stick to their slogan "Restoring the rhythm of your life" absolutely impressed. Thank you so much Caliber! read more

Caliber Collision - Finished product! - Body Shops Near Me - Burbank, California

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Killer job. They went over and above. My car looks awesome. Edwin was extremely helpful. They fixed my bumpers and grill.

This Caliber Collision location provided me with the best auto repair experience I could imagine. From my first phone call, they were kind, patient, and understanding. When I took my vehicle in for the estimate, Claudia took her time to explain everything to me - what needed to be done, how it would be done, a reasonable timeframe, etc. The shop arranged for a complimentary ride back to my apartment, and in the days that followed Claudia was in constant communication regarding the progress of my repairs. Additionally, and what can't really be quantified, is just how nice everybody at this shop was. It made the potentially stressful experience more pleasant overall. And in the end, Caliber had me back in my car a few days earlier than they'd originally predicted. 10/10 from me. read more

Great customer service great quality work I would definitely recommend this location for anyone that looking for a 5 star collision center ask for Vazgen read more

I took my car here to replace a stolen catalytic converter. It took a month to get it back because the part was in back order. Well when I eventually got it back the car wouldn't run properly & the check engine was still on. It wouldn't go past 20 mph. I made a U turn & took the car right back & told them what was wrong with it & they said they couldn't do anything about it. They said I needed to take it to a mechanic to see why the "check engine light" is still on & ask they why it's not running properly. This place is joke & the staff are horrible. Don't ever take your car here to get repaired. read more

The new manager at this location, Alex, contacted me yesterday. He apologized. Explained that this would not have happened on his watch. He read our reviews and because of those reviews and some internal investigating he fired Mario (I'm sure several folks on Yelp will applaud his decision. Mario needed to go. He was running this location into the ground.) Alex basically came in and cleaned house. Well done, sir. I believe under his management this location will do a complete turnaround. He came in, assessed the situation, knew what needed to be done and did it. That's what professionals do. I give Alex 5 stars. It's not easy firing someone one. It's not easy contacting an upset customer. He did so with class. Much appreciated. read more

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This has been my third time now using Caliber Collision and although the previous two times have been great experiences from beginning to end, this past time I experienced superior customer service from Nick. He took care of me promptly and was incredibly kind and helpful, truly made my day. I will always recommend Caliber Collisions to friends & family. read more

Our passenger door was hit by something while parked and it was more than a few scratches. This location was one my insurance company provided and it had such good reviews I chose it. It turned out to be a great experience just like so many others so I wanted to add another 5-stars. It was easy to get an appointment. The staff was very friendly as soon as we got there, and Mario and Karla was very helpful. Mario did a very thorough review of the car and what needed to be repaired. We left it on a Tuesday and they said it would be ready by Friday. I got a call from Mario on Thursday around noon saying the car was ready if I wanted to pick it up. That was a great surprise! When I picked up the car it was all beautiful again. I have a specialized pearl paint and they matched it perfectly - you could not tell anything had ever happened! Mario and Karla were great to work with. I hope I don't need their services again, but if I do I will definitely come back here for work. Thanks Mario!! read more

My experience with Caliber Collision was exceptional. Alex, specifcally, and the female receptionist did an exceptional job. Stellar customer service and communication. My bumper was repaired within a couple days! Fast and efficient. The effort that went into going above and beyond with the repair service didn't go unnoticed -- the tire dressing on my tires, the vacuum of the interior floor and wipe down of the interior dash and panels was an unexpected wow factor! Thank you! read more

Caliber Collision - Before - Body Shops Near Me - Burbank, California

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Highly recommended bringing your car here! I took my daughter's car here after an accident based on the location and records. So happy I did. They were professional and very pleasant to work with. They kept me apprised of the status of my car and it was even ready a few days earlier than anticipated. I hope I don't need auto body service again, but if I do, I'm coming right back here. read more

It's been an excess of 4 months since they asked the contact their customer relations via email nobody bothered getting back to me. I still have a marker light that isn't working and on the inside trunk release that isn't working that they're not taking any responsibility for I do not know what to do to get some action other than handle this in court read more

Service is amazing. Great customer service! Claudia, Karla, and Samantha went over and beyond for me and I greatly appreciate them especially when going through a crisis. read more

I'm super happy with everything!!! It's a solid 5star experience all around. Amazing service quick response.

I highly recommend Caliber Collision in Burbank. I set up an appointment through a chat line instead of waiting for a long time on the phone. It was very simple and fast. I was sent an email with instructions on how to upload pictures of my car and was reminded when to drop it off. Being in a car accident is stressful, but through the process Craig was very profesional and kept me informed on the status of my car. My rear left passenger door, tire, and panel were hit by a car and had to be replaced. Craig gave me realistic expectations on how long it would take to fix it and what my car needed. As it got closer to my car being finished he updated me daily and even fixed non-related paint chips last minute at my request. Something he did not have to do. My car looks brand new like nothing ever happened to it. Thank you Caliber Collision for doing great work on my car and thank you Craig for the outstanding customer service and kindness. I would bring my car here again in the future. read more

Caliber Collision - My car looks brand new after Caliber Collision repaired it. The rear left passenger door, tire, and panel were hit. - Body Shops Near Me - Burbank, California

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I had a wonderful experience with this Caliber Collision location. Alex, manager & Carla, front desk are truly amazing! My car looks great, the paper work process was easy & there were no hidden fees at checkout! Highly recommend! Lindsey H :) read more

I needed to get repairs done on my car and this location was the closest to me so I went in with no appointment. Karine from the front desk was so nice and a great help. She walked me through the process of what I needed to do and it was overall a great experience. read more

Do not get Eddie to help you! First Issue (Mon, Sept 22): I arrived at 3:45PM to get an estimate and waited a few minutes. Eddie came out and we went outside for him to inspect my vehicle. I told him there was a rattling sound and he said he would check that. He also offered to fix some cracks in the paint on the bumper for an extra charge. The cracks were not related to the accident so I wasn't sure if I wanted to spend extra money. I told Eddie I probably wouldn't want to pay extra, but if he could tell me how much it is I might be interested. He said he would let me know, but never did and I didn't inquire. They might have gotten extra $ out of me, but Eddie never told me how much it'd be. At around 4:15 I followed Eddie back in the office when he noticed a woman sitting in the waiting area. He asked me if I would mind if he just helped her really quickly. Honestly, I worked all day as a high school teacher and commuted 120 miles for work so I did mind, but I told him 'okay,' hoping it would be quick like he said. Exactly 30 MINUTES later (I know because I started texting my boyfriend when I sat down and decided to wait 10 more minutes at the 20 minute point), I asked the woman at the front desk if she would mind if I went to the post office and then came back because they would be closing. She told me they could just email me the estimate so I didn't have to wait after all. I never saw Eddie in those 30 minutes and so I just left. Second & Third Issues (Tues Sept 30): Eddie called me in the afternoon stating my car might be ready today. He said he'd call back at 5PM to let me know if I needed to pick it up. I was so tired from working that I asked if I could maybe pick it up the next day, but he said it might not work out with my insurance company paying for the rental car one extra day if the car is ready. So, I waited and just after 5PM Eddie called and said it should be all done in 20 minutes. I drove over and they said it would just be a few minutes. After a few minutes another woman arrived to pick up her car. She also sat down to wait and after about 5 more minutes her car came out. I watched as she got her vehicle, went out to inspect her vehicle, came back in and started talking with the guy who drove her vehicle in. Then Eddie came out from the back to chitchat with her and the other guy about how wonderful her car looks now. I was sitting there as if I did not exist. I waved to Eddie and asked if my car was coming soon. Eddie looked surprised and gasped and said, oh yes, it's coming right out right now. Then he went in the back to seemingly get on that. A few minutes later my vehicle came out and the person who was driving it up said that Eddie was going to be reviewing what they did with my vehicle. Well, Eddie was still inside and I was already annoyed with his treatment of me so I just left. Shortly after, Eddie called to tell me they still need to finish work on my vehicle. Why did he tell me it was all done just a half an hour or so earlier? I had dropped off my rental car already so I was totally screwed! He said they could come to my home though and that they would make sure to take care of it this week. Wed Oct 1: I noticed a huge nick in my windshield and have no idea where that came from. I also noticed I'm still missing a hub cap! I called and Eddie said they still need to get me another hub cap and that it had been ordered. He said it would all be taken care of by Friday. Fri Oct 3: Nobody called or emailed to give me an update... Sun Oct 5: My radio and clock light would not turn on all day. When I picked up my vehicle the guy who drove my car up told me that they replaced the fuse because they had gone out when they disconnected the battery to perform repairs. I called Caliber, but they were closed. Mon Oct 6: The radio worked again during my morning commute, but the light that displays the time was dim, then bright, then dim again. It never did that before. I called and asked when they could finish working on my vehicle since nobody actually took care of this last week as Eddie stated would be done and of course, about the radio. Eddie said they are short-staffed this week but if I wanted to come in they could take care of it right away. I told Eddie I would be there after work but I decided not to go because my radio was working. I also decided I will use the warranty at another location if need be, because I really don't want to go back. Tues Oct 7: I told Eddie that I told my insurance company about this issue and I asked for his manager's name. NOW Eddie says that they can come to finish repairing my car today. I cannot believe this company put this job on the back-burner because they already got paid from my insurance company and returned my vehicle to me! Oh, and it still makes a rattling sound when I drive, go figure. read more

Caliber Collision - My clock light died minutes after I took this pic and so did the radio. But they "fixed" this last week? For details see review. - Body Shops Near Me - Burbank, California

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Claudia was very helpful throug the whole process. She called and informed me about my vehicle's repair process everyday. Definitely going back to this place whenever my car requires repairing. I had such a great experience with Claudia and this location! read more

This place is amazing. I wasn't sure how well I would understand what my car need after an accident but I felt at ease after the first time I sat down and spoke to the employee who was going to take care of my car. Claudia made sure I understood and felt comfortable with what was going down. I appreciate her so much for all she did! read more

I chose Caliber b/c a friend recommended them after someone backed into my passenger door. This was the last place I wanted to be. I was worried that my car, after being hit, would not look the same, even after being repaired. Claudia was very reassuring and kept me updated on a regular basis! I appreciated her kindness and her professionalism. She was quick to return my calls. They did a great job on my car. I had to bring it back for one more thing and they immediately took care of it. I'm so grateful to them for doing such a great job. Claudia was GREAT! read more

I took my car for a minor accident. I had damage to the bumper of my car. They did an estimate and took in my car the same day. The staff kept me informed of the process from the day I dropped of my car to the day I picked it up. Everyone I spoke with was pleasant, helpful and knew what they were doing. I would definitely recommend Caliber Collision in Burbank. read more

Edwin, Carla, and the rest of the team at Caliber were attentive and helpful. While budget constraints kept me from moving forward with repairs at this time, I feel the estimate they provided was fair, comprehensive, and honest. Highly recommend. read more

Great customer service & communication. Car came out looking great. Would use again in a heartbeat.

Had a great experience here. A motorcycle hit our rear bumper and it had to be replaced. They were clear and upfront from the beginning and did a great job on the repair. Customer service was extremely nice and the repair looks great! read more

Had Great experience at Caliber Collision, They were fast and efficient and kept me informed throughout the entire process.

Was looking around for a shop. Found this one walked in was a bit lost til one of their employee's named Victor help me out. Took me over to his boss. They helped me out through the whole process. Will definitely recommend to my family and friends. read more

Caliber Collisions did an awesome job as always repairing my car damage. Unfortunately, this was my third time coming to them for repairs after an accident. However, as always, the staff went above and beyond and provided the best customer service. They answered all of my questions and was very responsive every time I reached out. My vehicle was ready on time as promised and they kept me informed of each step throughout the repairing process. I have already shared with friends and family about how awesome Caliber Collisions is, ESPECIALLY this specific location. read more

The estimator Mario is as useless as a back pocket on a t-shirt. Three times he promised me an estimate at a certain time and never delivered. This place used to be great, but I guess Mario is ruining the reputation with his false promises and lousy work ethic. I live right down the street and will never give them my business again. The estimator should spend less time talking to the receptionist and more time actually delivering estimates. read more

Had a pleasant experience with Cesar Cermeno at this location my car was broken into and they damaged my drivers door he made it easy to get it repaired and had it back to me in no time I greatly appreciate his professionalism and experience (Thanks to there team there ) read more

Caliber Collision - See him very good at what he does - Body Shops Near Me - Burbank, California

Great customer service and superb quality of repair works, coming from quality control background this place is 10 out of 10. -Anthony- is wonderful and awesome. Was planning to drop off the car at their Lake Street location but glad I picked this one instead. read more

Caliber Collision - Before and after - Body Shops Near Me - Burbank, California

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Shout out to the manager and Robert for making my pickup sooo fast and the most convenient for my two little ones and I. Great customer service and my car came out perfect! read more