When I pulled in and saw how many vehicles were in the lot I wondered if they would be able to do…read morethe body and paint work on our Ariya. I met with Steve and he and two others from his team came out and looked at the damage. Steve explained to me that both doors would need to be painted so that the color would match correctly as my damage was close to the edge of the front door also. He walked me through the process, told me how much and how long it would take. We scheduled my drop-off and he communicated with me during the job. Car was delivered 100% looking great and absolutely on time. When I went to drop the car off, the same lot only had a few vehicles in it- they had fixed and completed the work on most all of them that week. AMAZING Steve saved me over $2,000 versus the bid I received close to home. It is/was worth the drive for sure, easy access off and on I-5 . Our paint is a tough color and they did it perfectly while saving me dollars. I can't recommend this business any higher.

NAC does a phenomenal job with your vehicle. They take such detailed and careful care -from the…read moremoment it arrives on their lot to when you pick it up and leave. I noticed some blemish when I went to pick up the car and they immediately looked to get it fixed and replaced on the spot even though the mark wasn't there an hour ago on their inspection. they thoroughly fixed the damage to the rear of the car, and even went above and beyond to buff out / detail some of my front that was unrelated to my original incident. super nice and thoughtful, I was blown away by the service and quality of work. they do have an account with Tesla so they order OEM (original parts direct from tesla), so you have peace of mind that your car is returned to its original state of quality. they also have 5yr warranty on their fixes so you can be assured the work is maintained or they'll help you fix until you're happy.

Excellent and thorough quality of work. I highly recommend them. They repaired my bumper after it…read morewas hit by another driver at a very reasonable price and worked with my insurance company seamlessly

this place was incredible! I just got married and wanted to get my car's hood fixed during my…read morehoneymoon. The man there gave me a honest quote, no trying to upsell me or anything like that. When I mentioned that I would be away on my honeymoon, he gave the repair on the house. They finished it almost immediately (it wasn't the biggest dent, but enough to keep me from being able to pop my hood) and checked my oil and changed the oil filter. They were incredibly kind, communicative, and efficient. I immediately felt a wave of relief as I pulled out of the shop and would recommend everyone who needs auto body work come here

I don't do reviews unless im overly impressed with the quality of service. I have a 2012 GMC Sierra…read morethat had "eye sore" damage. Collision 1 in Auburn Washington did an amazing job fixing my truck. They went above and beyond my expectations. I thought about buying a new truck because of the damaged area it was in. But, who can afford a new vehicle these days? So i decided to spend $8,000 to fix my truck in lue of $80,000 for a brand new one. When you meet Brandon. (Mngr) He has a firm hand shake which I respect alot. He looks you straight in the eye and tells you an honest quote. Im 55 years old and I dont see that to often anymore.. He knows his profession and has excitement to fix your car the minute you meet him. His whole team there are professionals and do exceptional work. ALL OF THEM! When I got my truck back today I felt like I had bought a brand new truck minus being in debt for $72,000 + wharever that extra cost for buying brand new is....? Thank you team at Collison 1. You all earned my loyalty in the future. Fyi. I paid out of pocket today. No insurance involved. I was quoted 8 to 10 grand from Santa Rosa, CA. up the coast to Portland, OR. to Everett, WA. I settled with this shop because I grew up and bought my truck brand new here in Auburn. This is a great shop to have your car fixed at. Fair and honest. I met Brandon for the first time 3 weeks ago. Ive never met him or his family. I saw some of the reviews here on yelp. This is for all you trolls who gave the 1 star review about being friends with Brandon? The pictures of the repair speak for themselves.

As a driver who has been in a few accidents, the experience with other shops and this one is…read moreuncomfortable. Auburn collision 1 customer service is fantastic. Desk lady was very nice and always has a smile on her face, and the estimator Brandon was a great man to speak to who expressed kindness and respect. He cared about how my service was. The manager must be doing something great with his team. The shop went above and beyond with the care of my vehicle. Very satisfied. Highly recommended this shop 5/5 Stars

Auburn Valley Collision really did a great job repairing the damage on my 2021 Acura RDX…read more I couldn't be happier with the outcome! It's nice to find a repair business I can trust.

Once again this place comes through for me. It is a family run business where they treat everyone…read morelike part of the family!! I have taken my wrecked car there on 3 different occasions and they always do a great professional job. Have visited them twice now for help with little issues( not little to me) and they immediately jump on it and help me out for very very little price!! VERY HIGHLY RECOMMEND!! 5 stars!!

Gustavo gave me a fast and competitive quote for some bodywork and bumper repair for my kid's…read moreSubaru. I love that he comes to your location. Very professional and kept me updated the day of the appointment. He did fantastic work to fix a dent and cracked bumper. I am keeping him on speed dial for any future repair needs.

Wonderful and prompt service! Thank you so much! I would 1,000% be happy to have Gustavo as my…read morego-to painter for all my future needs!

I brought my vintage 1989 Trans Am GTA In for some minor cosmetic repairs. Hinshaw's did such a…read moregood job matching the paint that people who see it say that the car looks great! Other paint shops refused to paint it because it was more than 20 years old! The staff are great! The reception staff is very friendly and professional. Brian and Tom are awesome and quickly answered my questions! The body and paint guys have done a fantastic job! Thanks Hinshaw's team for taking great care with my dream car!

Truck was brought over on a warranty job through Doxon Toyota. Doxon has worked on my truck prior…read moreand seemingly handled it well. However i have never dealt with Hinshaw Auto Body on any sort of project prior to this job. Highlighting the pros of this job; paint itself was matched well and seemingly done correctly. Even went above and beyond (to my knowledge) and painted the hood which was not on the service bulletin to be warrantied. They were fairly open to me seeing the process and answering my questions if anything came up throughout. Unfortunately with any pros came multiple cons; starting with body pieces being incorrectly put back, gouging tint on all four windows without telling me, breaking headlight electrical plugs, lack of cleanliness (buffing compound all over the truck, some of which stained parts unrelated to the project), etc. Although a few of these items were corrected, others were slacked on. Overall i am disappointed in the service that was highly spoken of from Doxon Toyota. I would normally recommend body shops, dealers, companies, etc. But in this case it is nearly impossible to do so. I would hope in the future this can help customers be aware of what can potentially happen to your vehicle here and provide feed back for Hinshaw Auto Body to be more attentive going forward.

I had a great experience with Express Auto Body! From start to finish, they were professional,…read morehonest, and very easy to work with. They kept me informed throughout the process and were able to get my car repaired much quicker than I expected. It's refreshing to find an auto body shop you can trust to do quality work without making the process complicated. I really appreciate their excellent customer service and efficiency. I would definitely recommend Express Auto Body to anyone needing auto body repairs!

I just needed a side moulding replaced on my van. They ordered the part and notified me when it in…read more No appointment needed. They fit me right in and got it put on while I waited. Less than an hour and I was done. Friendly service too.

Kent Collision Center is amazing! I took my Honda Civic Type R here after slamming into a curb late…read moreat night, causing suspension, wheel, and airbag damage. It took me a while to decide on which shop to trust my car with but this spot was close to my house and had solid reviews. I'm really glad I chose them. Lexi was very considerate to my situation and explained to me how to navigate the process with my insurance, and gave me realistic expectations on timelines given the nationwide shortages and delays. I'm very impressed with how Dwayne and his team thoroughly inspected every part of the car that needed repair or replacement, and it honestly feels brand new. It did take about 2.5 months to get my car back but when I'd talk to Dwayne when he'd call for updates, I could tell he was doing everything the right way and not trying to take short cuts. He told me he is particular about his own car and I could see he takes pride in his work. If you're ever in a situation where your car needs collision repair, look no further! KCC will get you right!!

Some idiot backed into my car when my car was parked in a parking lot. He took off w/o leaving his…read moreinfo but thankfully, my attorney firm managed to find him. I called Tesla but they only do body shop in Bellevue & Lacey location. So, we decided to go to Kent Collision since they were the closest (at 30mins away) & they were certified to work on Tesla cars. Went in for an estimate in early October. Waited for them to order my new bumper. Scheduled. Dropped off my car on 10/24(3pm). My car was ready for pick up on 11/4. Little disappointed they needed a whole 6 days just to paint & replaced a new bumper. My Ex used to work as an auto painter & he never took that long for that simple job. When I picked up my car, I saw an alert saying my "audio system unavailable". My horn & alarm wasn't working. We went back next day & they checked. They forgot to reconnect the wires to my bumper. When I picked up my car, they still had it on service mode so I had to ask someone to change it. 3 stars for friendly staff, completed work & +$3500 I didn't pay out of my own pocket. But it was a stressful 10 days w/o my car!!!!!!

Awful customer service, after reaching out several times to schedule an appointment decided to go…read moresomewhere else. they couldn't even find my estimate on the system how can I trust them with my new car. " horrible experience'"

POOR customer from front office. Didn't communicate as she said would and I was given inaccurate…read moreinformation regarding repairs. Just tell me exactly why there is a delay and don't lie by omission. Auto-body technicians do great work. Office staff needs much improvement. Will use a local company in the future.

I messaged Kevin and he came out the next day to provide a quote for my Audi Q5. He called me…read morebefore he was heading my way and even texted when he was 10 mins away. He looked at my huge softball sized dent and provided a rundown on the process and what to expect. His price was reasonable and much lower than others. I messaged a few other companies off Yelp and felt everyone gave me a scripted quote without asking to see it in person. It was almost like let's give the highest price and see if I would take it before giving more details about the work. I found out his family owns a local body shop, so he's experienced with vehicles and bodywork. He was professional and showed up in company polo shirt. I know who cares right? But he's not some guy with a side hustle dent business that shows up in a beat up car with a toolbox wearing a shirt with ketchup stains. I'd highly recommend!

Kevin is great. Quick response, communicates well, reasonable on pricing. He is very careful with…read moreyour car and will tell you if a repair is likely to cause paint cracking or other damage.