Accidents are sometimes inevitable. My insurance agency referred me to Seidner's Collision Center in Rosemead. I was very upset with their service, I decided not to get my car serviced there. My insurance agency referred me to Caliber Collision and I was blown away with their service. From the start I knew my car would be well taken care of. Frank was very helpful and knowledgable. He provided me with a time line of when my car would be completed and it was completed ahead of time. Caliber collision is the place to go! Thank you for everything you have done for our us. read more

My car got into a front collision and thanks to the professional staff at Caliber diligent effort in getting the parts, they are able to turn around the repair quickly and did a great job at painting the front bumper to match the original color. In addition, Liz went beyond and took care with car rental logistics. Highly recommended Caliber for repairs. read more

I've always had a good experience with Caliber Collision, but this location is NOT the place to go. They kept me waiting even though I made an appointment, were totally uncommunicative throughout the duration of the MONTH my car was there, didn't have it ready the day they said to come pick it up, blamed ME for the delays, told me they would refund my deductible due to their mistakes but then later refused to refund it, and in the end didn't ever finish the repair and told me to take it to a different location. HUGE HUGE hassle, not worth your time. I will say that the regional office was helpful in the end, but take your car to one of the many other Caliber locations in the area if you ever want to get it back repaired. read more

I had a great experience with Caliber Collision Alhambra. Manager Lis was very attentive and delivered as promised. I had to take my car back because after getting it back, engine light turned on. They took care of it at no cost and even put me on a rental which they covered. Nice staff and always available. Highly recommend. read more

I went to the Alhambra Calliber Collison on Main St. Liz and the rest of the staff were friendly and courteous. I am happy with the repairs made on my car; it looks new again! Thank you Calliber of Alhambra !! read more

I was in an accident and had my car towed to this shop.. what a horrible experience from the the front desk and my estimator... both Liz & Edgar were both VERY unprofessional with me. I would definitely stay clear of this shop. Please don't do as I did and trust the fake reviews from other customers that say that these two people are good at what they do they probably had a friend give them good reviews but the truth it that they will lie & promise things that cannot be done unless your insurance approves the work.. They are a big box corporate shop that does horrible at training these people on how to manage and talk with a client when we are most vulnerable due to a car accident! They Over promise and under deliver on there craftsmanship... stick to a independent shop to get the most out of your insurance to get the job done correct! These type of shops have cut deals with insurance companies to perform work on cars worse than a butcher shop! Stay clear of this place!! read more

Today I went to Caliber Collision to remove white paint off my bumper which someone had scraped, while I was shopping and unfortunately no one left a note. Chris G. who assisted me at Caliber Collision was very knowledgeable and he took the white paint right off my bumper, he was a godsend with his attention to detail and a kind soul. Chris G. is an honest man and I thank him so much. read more

I had been to 7 different Autobody shops before I was told about Caliber Collision in Alhambra, CA. They were the first to not give me the run around and actually help me. Liz was very understanding and made me feel like they could do anything to help me out and they did. During Covid of all things. Also they were completely reasonably priced. Not that I want anything to ever happen to my car again, but if it did they are 100% my go to in auto body repair. I am so grateful for the professionalism and the efficiency that they provided! Thank you! - Jianca read more

I was given Caliber Collision's name/ place to take my car to, by Geico Insurance, which was the ins. of the guy who had rear ended me. I am so impressed by their service, punctuality, professionalism, ways they helped me from beginning to end!. I would give them 10 stars if that number was available, specially to Raymond, who was the agent at Caliber Collision that I dealt with from the moment I took my car there. But the receptionist and other people were very cordial and respectful too. I only have great things to say about this place!! Specially Raymond who was so patient with this senior and treated me with the utmost respect. Thank you!! Amparo Arias Breton read more

Nahum and his team helped me out. They were very helpful and took care of my needs. I definitely recommend them to all. They delivered great customer service and made me feel very valued. read more

Everyone here is so friendly and give great customer service! Recommend coming here, they will tray you great.

My insurance recommended that I come here, so I brought my Nissan Rogue to get it repaired it did take a while because of parts but once I received it back it looked brand new! Thank you to Edgar for taking care of my car and always keeping me up to date with text messages, very convenient! read more

They went the extra mile. Rubbing out marks on car. Was ready sooner than expected. Communicated once or twice daily. read more

This Tuesday at 9:30 am, I went in for an estimate. I was told I would be given the estimate that evening. Two days later it still hadn't arrived. So this morning I called them and the person on the phone was so helpful and said they would sent it "right away". Well, it's seven hours later and I'm still waiting. I'd really like to get my car fixed, but the customer service is a joke. Take your damaged car and drive right past this place to a reputable garage. read more

Came in for a bumper estimate. Raymond was so helpful. I truly appreciate everything he did for me. I would definitely recommend this place to my friends. read more

Never coming here again, took a whole day off of work for something small and simple to be fixed on my car and they didn't do anything to fix it. When I came to pick up my car at the end of the day, they gave a dumb excuse about a small scratch on my bumper and that's why they couldn't change what they had improperly put on in the first place, the plastic linear. Mind you they charged me for a hubcap also that was never put on my car so I had to come back. Don't count on your car being done fast either it took 3 and half weeks before I got my car back. Even though we took the car in a week before for them to see all of the damages and Edgar replies with because my car is older it's harder to do? It should not matter if you ordered the parts ahead of time like you were supposed to. They are horrible with communicating Edgar never is available and Liz is the manager who couldn't even call to say they were not going to do anything to my car today and instead just let it sit all day. Waste of my time! I do not recommend anyone coming here if you want good service and your car to be handled with care. read more

Just want to say I have the worst customer service Ever at this place. I took my car in they did even do a good job. If this had a chance to score 0 I would. I definitely recommend people that are thinking of taking The car to this auto repair shop to think again. read more

Took our car in to get fixed since the insurance assigned us this location, got it back a month later with $200 worth of items missing including; a Polaroid camera stuffed in one of the pockets, cables, the dash cam charger that was literally connected to the car and dash cam. I think the last one was the dumbest one out of all, because what are you going to do with a dash cam cable?? Went in and of course they had no idea of what happened and couldn't do much. So definitely recommend going to another place if those are the type of workers they have. read more

I would recommend taking your vehicle here, I had my tailgate stolen and with the insurance took care of it. Lenny was they guy that helped me out and took care of me. Nice paint job looks like nothing ever happened. I'm a satisfied customer. Thanks again caliber collision! read more

Thank you Lenny!!! My car looks brand new. I took my car here twice and I can only say good things about them. From the time I drop off my car, to completion, the service is excellent! They are really good at keeping me posted with the process which is great piece of mind. I wouldn't take my car anywhere else. I HIGHLY recommend taking your car there for any auto body repairs. The work is flawless! Ask for Lenny! He always takes good care of me. read more

Very disappointed with the service on this location . I already mentioned them before to not clean the inside of the car and they still did it as a result my car got so many scratches and the parts of my car they don't fix it very well some parts inside my rear passages window still loose .my window tint got scratches . The customer service is good but the mechanic is very bad . Very disappointed and I will not recommend this place to anyone . Hope you guys can fix this issue with me . read more

This place is terrible, I brought my pick up truck to fix just for minor repair but it took so much time to fixed it at the end my running board not delivered on time they told me they will call me when the parts is available but they never did. I got tired coming back to this place cause the day I picked up my truck I waited over 2 hrs Just to get it. I decided just to get my running board and have my self to install instead have them to do it. After 6 months I waited for the parts , since they never call us for status. we went to the office to know what happened . Guess what? the guy who helped us said the parts still not available and they dont know when it's gonna be available. Imagine from December to June no one call us and we don't know what happened? He just said they will give us a call as just like what they promised before that never happened. i will call my insurance and business bureau to report this issue and have them to fix the problem that has been over 6 months still not done. read more

What a great experience! They were fast, friendly and did great work. Moreover, the office and shop were well laid out and clean. Liz and her team were a pleasure to work with. I highly recommend them. read more

Caliber Collision is fantastic. I normally do not trust shops to look at my car, but thanks to the incredible customer service by Lenny; I was fully confident they would do a great job. Lenny kept me updated the entire time and went above and beyond to make sure my Toyota RAV4 looked better than ever. I highly recommend this location and make sure you ask for Lenny! read more

I left 100% satisfied with Caliber Collision from beginning to end and would refer friends & family. The receptionist I think her name was Natalie and the manager Lisette Ortega are professionals and have one of the best customer service skills that I've experience. My vehicle repairs were done one day early and the work they did was outstanding! If you want peace of mind and a trust worthy repair shop that doesn't give you the run around take your repairs here, because I know I will in the future. read more

I DROVE my car in for an estimate, I was told that they needed to remove some parts to give me an accurate estimate. Which I agreed, because I was thinking of getting it fixed there anyway. My insurance claim was taking to long, so Edgar from Caliber Collision called to tell me that I needed to pick up my car, because they could no longer store it there and that It had to be towed because it was not drivable. I was also told by Edgar that the parts would be returned to me. My car was towed to my home. I had a friend come look at it for another estimate. All the parts that were removed were not returned, including the muffler, and back tail lights, non damaged parts). The bumpers were damaged which I don't care about, but the non damaged parts! My car would not even start. Called and spoke to the manager about this issue and stated that they can't do nothing about it. She also said they don't keep anything, that they probably were thrown away. read more

I'm so glad they opened a calibers close by where I live! Great looking office, Natalie was so sweet and helpful. I can't wait to see how my car is going to look when it's done getting fixed :) read more

This particular Location went the extra mile. My car was hit from the drivers door all the way to the back passengers door as well. I was sure the work would take more then a week. Dropped my car off on a Monday morning and they called me for pick up that same week on Friday. Not only was the service very quick but I was also getting updates sent to my phone every other day. I would definitely recommended this location to friends and family. Thank you Caliber Collision and EVERYONE that worked on my car to get it back to me quickly. read more

My experience with Caliber Collision (Alhambra) can be described by three words: efficiency, professionalism, and 100% stress-free. I stupidly knocked off my outside mirror on Monday and visited them on Tuesday afternoon. I was helped immediately by Frank. He is very organized and professional! He quickly identified the issue, explained the whole situation clearly, and let me make the decision without pressure! He got the part the very next day and replaced my mirror within an hour!! I was there at 8 and left before 9. I am very impressed by his efficiency! Highly recommended!! read more

If you value your time, save it and DON'T go here. This place certainly did not value my time or me as a customer. I made an appointment that fit into my schedule to go here for an auto body repair estimate. I showed up about 5 minutes early and it appeared that I was the only customer there. I checked in, filled out the paper work and waited... and waited. Finally after 20 minutes of sitting in an EMPTY waiting room without being acknowledged I told them I had to leave. At this time the girl at the front desk walked back and told them I needed to leave. A woman then cane out and said sorry we were having a meeting... this would have been fine had a not made an appointment. It then took her at most 2 minutes to look over my vehicle. She then told me she would send the estimate via email. I waited a week with no estimate so I called to remind them, was told the manager would be notified and I verified my info. It's been FOUR WEEKS! Still NOTHING. I could have gotten over waiting in the waiting room even though I made an appointment, but this is just ridiculous. read more

DO NOT go here if you want good Customer service! Upon picking up my car from a paint job, it had several damages to it! Employees tried to blame me for the damages which were obviously caused by them as my car was sitting in the the shop for two weeks! They offered to fix two of them after I filed several complaints to the corporate office. It's been 1 1/2 months and I'm still waiting for my damages to be reimbursed. They have been telling me a check was mailed to me. My experience here was a total catastrophe!! Please take yours car elsewhere! Wish I could give this place ZERO stars! Dishonest, untrusting, & deceitful people work here! After finally looking at my paint job as I have a SUV, it's not good. There's scratches on the roof, and marks which are tape marks. Doors have scratches too. I'm hoping I can go to an honest Caliber to have this repaired per their 10 year warranty! I don't want to deal with the Alhambra office again! read more

This is a very good body shop. Staffs are friendly and helpful. My car repair was done within a week, and the car was cleaned before returning to me. Although their office hour is M-F, they will open on Saturday for customer to pick their cars. This is great customer service. read more

The best body shop nice office good personality staff they always give me a update about the vehicle. Not too busy too on this branch. Thank you for doing the good job for my car. read more