My experience with Hi-Quality Auto Body was excellent, and I especially want to recognize Patrick for his outstanding customer service. My daughter and I initially came in because we thought her front bumper needed to be replaced. Patrick took the time to look at the car carefully and explain that because of damage to an adjoining panel, simply replacing the bumper would likely lead to additional work and significantly more expense. What impressed me most was that he wasn't focused on selling us the most expensive repair. Instead, he talked us through our options and suggested a much more practical solution for the condition of the car right now. We came back a couple of days later, and he took care of it quickly and got everything looking much better than it did before. Patrick was knowledgeable, patient, honest, and genuinely considerate of our budget. It is rare to encounter someone in any business who seems more interested in helping a customer make the right decision than in maximizing what they can charge them. We left extremely appreciative of the time and care he gave us. If we do need more extensive body work in the future, Hi-Quality Auto Body will absolutely be the first place we go. Thank you, Patrick, for going above and beyond. Highly recommend! read more

I strongly recommend everyone take their vehicle here. The way they make you feel is top notch, and the quality of their work is second to none. I picked up my 2022 Lexus ES 350 this afternoon, and I was wowed. My car looked like I had just purchased it. They repaired my left quarter panel, which had previous damage, as well as my rear bumper that was damaged in the accident. The repairs came out perfect. Thank you, Patrick, for taking great care of me and making me feel like customer #1. He even went through all the lights with me and touched up my left rocker molding, which had a lot of wear and damage from my wheelchair, as well as the inner pillar where I step into the car. That extra attention to detail really meant a lot because they didn't have to do that. I highly recommend this anyone looking for quality work and outstanding customer service. read more

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I walked in without an appointment to get an estimate. The paint was peeling along one of the back pillars of my white Honda Civic. Someone was available immediately to look at my car. They walked through exactly what labor and parts would go into my repair. Unfortunately, that would at least require removing the rear window and bumper, which is Honda's issue not theirs. I got quoted a very fair price for the amount of work needed but it wasn't worthwhile at that cost for me to fix cosmetic paint damage. The estimator instead gave me some very helpful DIY tips to patch up the paint. Very reasonable and honest estimate, I would definitely come back in the future. read more

Thank you Patrick and Edith for such wonderful service! With recommendations from our mechanic, I went with Hi-Quality auto body shop after getting 2 other quotes. They quoted 30% cheaper so I decided to go with Hi-Quality. From start to finish it took about 5 days. After getting our car back we were pleasantly thrilled to see our car looking brand new. Patrick went through the car with us thoroughly inside and out explaining to my daughter and I what was done. They fixed and detailed our car beyond expectations. I feel like they really took care of us with our car! Thanks Patrick for being our service guy and thanks Edith with processing all the paperwork with such kindness! read more

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We and many of our friends have been going here for years. Always excellent work, and no "surprises." Recently I went in with a rocker panel that became detached was dragging, and a stain on the hood of my Legacy, that the carwash could never get out. In 15 minutes they had replaced the clip holding the rocker panel in place, and buffed out the stain! When I asked how much, they said, "Ah, nothing. Just customer service." Wow!! That's is over-the-top customer service! read more

Super quick and good communication with how to proceed with my car repairs after the accident. My visit was no longer than 10 minutes with Patrick , he printed out my cost repairs and emailed them to me for my attorney. Thank you ! read more

This place is top notch!!! I had a 2005 350z that I took to Hi-Quality. They did a fantastic job then. Now I have a Jeep Sarah. I "wiped out my passenger side running board. I immediately thought of Hi-Quality! They were able to purchase new ones ( that I requested) and installed them for me. No fuss, no problem. Tommy and Elliott were very helpful and just as kind as before. Their team are very friendly and they all have a great attitude. If you ever have a fender bender, come see them. They take good care of you and most all your CAR!! read more

Hi-Quality Auto Body - New Running boards that I picked. I am so happy! - Body Shops Near Me - Alhambra, California

I like to keep my vehicle both mechanically sound and aesthetically pleasing. The front passenger headlight was becoming dull, so I stopped by Hi-Quality Auto Body to have it restored. They were professional, courteous, and did a great job. I appreciate the service and attention to detail. Thank you to Elliot and his team. Noemi G. read more

Hi-Quality Auto Body - Before & after restored passenger headlight. - Body Shops Near Me - Alhambra, California

I've always had a great impression of Elliott and his crew at Hi-Quality- now I remember why! After a decade of not coming here due to business and travel, it feels great to be back. The place is still as cozy and familiar as before. They did a marvelous job, and it was done as quickly as you can count to 'seven'. As soon as I get my kit, I'll be back again. They definitely deserve more than five stars!!! read more

Hi-Quality Auto Body - VW Golf R - Body Shops Near Me - Alhambra, California

I had an excellent experience with Hi-Quality Auto Body. Elliot and his staff are very professional, friendly, and kept me informed throughout the entire repair process. He is very genuine and professional. The work was completed with great attention to detail, and my vehicle looked fantastic when I picked it up. The quality of the repairs exceeded my expectations, and the service was outstanding from start to finish. In a field that's very competitive I highly recommend this body shop to anyone looking for honest, reliable, and professional auto repair. Thank you Elliot and staff for the peace of mind and for going above and beyond. There's a reason why your shop has such a great reputation and it starts with you... read more

I stopped by Hi‑Quality Auto Body for a front bumper corner that had popped out on my Honda Accord. They took a look immediately, explained what was going on, and fixed it on the spot free of charge. No upsell, no pressure, no charge -- just honest, skilled work. The entire process took about 10 minutes and the bumper now sits perfectly flush. Shops like this are rare. Friendly, straightforward, and genuinely helpful. Highly recommended. read more

Hi-Quality Auto Body - Bumper corner sticking out. They fixed it right away -- no charge. - Body Shops Near Me - Alhambra, California

DETAIL CAR WASH FTW I went to 3 different shops and hi-quality got my business because they had great customer service and gave me the best quote. They fixed my bumper and returned my car quickly and I was pleasantly surprised to see they gave me a detailed car wash! They even cleaned the inside of my engine. How nice! read more

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Twice I've taken my car to Hi Quality and was treated with kindness and care, as if I were an old friend. Elliott was helpful and honest about what I should do for my bumper. Both times he performed excellent work. As a woman I never know who is trustworthy or what I need but I feel safe taking my car to Elliott. I'd recommend his shop to anyone. read more

This place, I cannot say enough about them. I've had three unfortunate accidents from bumper and side mirror replacements to complete body work. EVERY TIME they do exceptional work. They go the extra mile and that's so rare these days. The staff is so friendly and they explain everything. The waiting room is nice and relaxing. The entire team is absolutely amazing! read more

I cannot recommend this shop more highly. I went in because I had a piece of chrome trim that was bent and dislodged from the window panel. I came in for an estimate for repair. I was referred to Mike, a young man with a beaming smile whose demeanor instantly communicates great customer service. I showed him the problem and he advised that I would have to replace the entire panel as the chrome piece does not come separately. He advised it would cost approximately 250 - 400 dollars. I was bummed. But then he said "or I can just glue it for you." I asked him how much that would cost - he said nothing, he would DO IT FOR FREE. I couldn't believe it and gladly took him up on the offer. He returned 5 minutes later with the job complete. Still smiling!! What a champ. If ever I need any kind of work done, I know exactly where to go: Hi-Quality Auto Body. Thanks Mike!! read more

I've been here three times over the years, and I can't stress this enough. Each time, for every service they've provided me, not only has the outcome been beautiful, but every single specialist here has treated me like a person. As someone who doesn't know much about cars and gets a little anxious coming into auto shops and body shops, the fact that everyone has been courteous and honest with me means the world. If you need a trustworthy place to service your car, please consider Hi-Quality Auto Body. Special shoutout to Patrick, who helped me on this day. read more

I called Hi-Quality mainly because of Yelp but was very disappointed! Edith, in the front, was very nice. I submitted my pictures as requested but didn't get a call back? I had to call back and Edith assured me "Moisy" would call me back but he never did? Edith gave me the "tentative" estimate which was 3 times as much as another auto body shop I picked up from Yelp. Don't waste your time with this shop. Update! Owner, Elliot, called, explained, apologized and making things right! I know we are all human and things happen. I am now working with high quality auto body. read more

I hit the side of my garage when backing out and realized my front bumper had fallen a bit on the side. I collected the plastic pins that fell out and went to hi quality.l signed in and was quickly greeted by Michael. He was friendly and patient and smiling throughout. After assessing the situation, he determined that no parts were needed and put the bumper back. He even wiped the bumper clean of paint that came off my garage. When inquiring about payment, Michael said for something so minor he didn't need to charge. Thank you so much, Michael and Hi quality for not only your time but honesty and generosity! read more

I scratched the side of my car and there was yellow paint that was left on my car that needed to be removed. Michael was kind enough to help me remove the paint without charging me. Excellent customer service! Definitely would come back if I need any auto repair in the future! read more

I did a dumb thing. I ran into a pole and did quite a mess to the front of my car. I did a very smart thing. I went to Hi-Quality Auto Body. "Hi-Quality" is an understatement. These guys are the best! They're not anything like my dealership that tries to rip me off just for breathing. These are genuinely nice, honest people who care about getting you back on the road as soon as possible. Tommy was amazing. He even brought my keys over to me while I was having breakfast next door. Do the smart thing, and rush over to Hi-Quality Auto Body today. read more

Hi-Quality Auto Body - Fixed my dent before I even finished breakfast. - Body Shops Near Me - Alhambra, California

I recently stopped by Hi Quality Auto Body while I was in the area for work with American Express, and I have to say the experience went way beyond what I expected. While I was there, I met Elliot, and what started as a quick interaction turned into an awesome conversation that went far beyond just business. It's rare to come across someone who genuinely connects with people the way he does. We talked about everything, not just work, and it really made the whole visit memorable. You can tell he takes pride not only in the business but in how he treats people. Huge shoutout to Elliot for making that kind of impression--it definitely didn't go unnoticed. I hope nothing but continued success for him and the business. I'll absolutely be recommending Hi Quality Auto Body to others and sending people their way whenever I can. read more

I was seriously going to leave this place 5 stars because of Mike and his amazing service but the owner Elliott was so rude and pushy when i went last week to the point where my experience has been pushed to a 1. You would think the owner himself wouldn't be the one to leave this kind of impression on certain customers that he couldn't care less to take care of, while he was noticeably more courteous to some others when I didn't even do anything to call for this type of dismissive and rude service. Meanwhile Mike and Patrick who work here were nice (I really wish I could give 5 stars if it wasn't for the owners attitude) but how ironic that the owner himself does not care about this impression he leaves on the potential clients of his own business. I did my due diligence and called ahead of time before I came in just to make sure it was OK first and described what kind of evaluation I'm coming in for, and they said sure no problem. So I came in and me and Mike were discussing all the things I had come in for, no more no less, and Elliott was constantly interrupting us and giving us a look and calling out to Mike basically making it obvious that he wants him to be done already and get moving to someone else. At one point he even basically pulled me and Mike aside and loudly clapped his hands with his eyes all popping out like a case of hyperthyroidism and said rudely and loudly "Sorry but we need Mikes UNDIVIDED ATTENTION!" As he clapped with each word and I felt so bad for Mike that I initiated telling Mike myself no problem at all I will personally volunteer to go inside to wait for him cause I don't want to get him in trouble. So I waited patiently as long as I needed to until Mike was done/free again to help me, no problem. But sure enough as soon as we get back outside, no more than a few minutes passed until Elliott came back with his condescending attitude again and then although he came up to me to introduce himself when he saw my surprise, it was not in a way that seemed genuine or nice and basically just wanted to get me out of the way and was very indirectly brash and off putting, the fact that he even said "Sorry I don't mean to offend you or hope you don't take offense", wtf? Lol nigha don't talk to me like that what is your backhanded comment supposed to do? And then he basically interrupted Mike coming back to get me and acted as if he was coming back to apologize but instead just threw that backhanded comment followed by "now can we have your keys so we can move your car out of the way?" I usually wouldn't mind a basic reasonable request for something like that at all but Mr Claus/Murica over here has seriously got to work on his attitude a little because he was so bad at hiding it even when he tried, not that I believe he was even trying to really. He did try to explain how busy it gets on Fridays only when he saw that he was getting Me to the point where i would probably end up quietly following his as* later but do you really have to be so rude until your customers eventually get to that point for you to even try to say something? And even then he still followed up with his rude/backhanded comment even after. Anyway, thank you to Mike for still handling all of the customers and not forgetting me while still being A+ on his attitude with everyone while successfully juggling so many things while dealing with a rude boss. Not to mention he is very knowledgeable and transparent and shows that he is there for the customer. Also thank you to Patrick afterwards for being nice while I was waiting. Sometimes owners can get so blindsided by numbers that they forget the rules of respect (for both their employees and customers) and basic customer service which at the end of the day can have a butterfly effect on the entire business. There is a way to handle all those things with efficiency and speed while still giving a genuinely nice attitude to those around you instead of emanating your vibe of anxiety and frustration onto everyone else around you. Isn't that part of operating a good business? Despite being the owner Elliott could learn something from his own staff. I completely get being busy and needing to get things done, but they're the perfect example of how It doesn't cost anything to do it with grace and a genuine nice attitude instead of a frustrated or rude one that you can't even properly hide read more

TL;DR Hi- Quality Auto Body did a great job paint matching the bumper after a rear end incident! The pearl white on my 2019 Mazda 3 is a difficult color to match as it's a pearl tri-coat paint but they did a great job tinting/blending the bumper to match the side panels. Repair only took about a week with my insurance and Domingo kept me updated throughout the process. I've had issues with other shops in the past matching this color/texture but Domingo and his team pulled through. Looks practically new, and I can't recommend them enough. read more

Hi-Quality Auto Body - bit of glare in the photo but the paint match is pretty spot on - Body Shops Near Me - Alhambra, California

This place is a must go. My bumper got slightly detached after a dispute with a curb (the curb won). It was going to be about 3k to replace the bumper and all the labor etc. I was told not to pay for that and they would just try to re-attach the bumper as is. after 10 minutes it was good as new and they sent me on my way! read more

Found Hi-quality Auto Body through my insurance carrier after a car accident. The process was very easy. Patrick and his staff kept me up to date on the status of my car. Very good communication. My car looks good as new. Highly recommend. read more

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Absolutely the best experience I have ever had at a auto body shop! Customer service is amazing and everyone there is very friendly and knowledgeable! Elliot is the best and goes above and beyond! Will definitely be taking my car here for any future work! Highly recommend bringing your vehicle here for any work you need done! Thank you to all the amazing staff at Hi-Quality Auto Body! read more

We needed a bumper repair, and I was referred to HI-QUALITY AUTO BODY, next to IHOP in Alhambra. As soon as I walked into the lobby, everything seemed cleaned, spacious and orderly. I was greeted by Patrick immediately. Long story short they got the insurance company approval quickly, worked on the car and called up to come and pick it up within a week! They performed some additional needed cosmetic improvements as well while they had the can...they even cleaned the interior and washed it for pick-up. I cannot recommend them enough! read more

I have brought multiple vehicles to Hi Quality Auto and everytime my vehicle has been delivered better than before the accidents. I have referred people after my wonderful experience and they have mentioned what great quality and craftsmanship they deliver. I will continue to refer and bring my vehicles here. Elliot and his team truly put quality and customer service above profits. read more

Hi-Quality Auto Body - Color.matching molding - Body Shops Near Me - Alhambra, California

Patrick is amazing! There was a delay in how my insurance company was processing my claim and Patrick made sure it was handled. The team kept me up to date with how the process was going and let me know if I needed to do anything to get it done. They repaired my car quickly and called me when it was ready to be picked up! Their customer service and service to the car is phenomenal. I would definitely recommend coming to this shop! read more

I had an awesome experience at this shop. An auto repair shop isn't always where you want to have to go, but it's good when you can find a spot that's honest and reliable. I had a fender bender in a parking lot and had to get an estimate. I wanted to get a few of them, not just to get a price, but also to get a "vibe". There are so many places around and I don't know one from another. And I know repairs can be a lengthy process, especially when dealing with insurance, and there will be a lot of back and forth and having to to stay on top of the progress. After seeing all the positive reviews for Hi Quality, I decided to stop by and have them take a look at my car. They were the 3rd or 4th shop I stopped by at that point. I got walked around the inside of the shop, which looked organized and clean. Their waiting area has a few sofas and complimentary drinks. Front desk receptionist is efficient and straightforward. Diego helped me and he was friendly, efficient, told me the process, and even pointed out a detail about a potentially defective manufacturer part, that no other shops mentioned. I appreciate the honesty, even though it left me a little worried that it might result in something not quite being repaired to factory quite the same due to supply chain issues. But I decided to leave the vehicle in their hands. I was kept apprised of updates from Diego through phone calls and texts. There was one minor snafu at one point where the insurance claimed they were waiting for the shop, and the shop claimed they were waiting for insurance on some estimate changes. I'm really not sure whose fault it was, but it was eventually resolved. My car was done in about 3 weeks and they did an awesome job. The paint is a perfect match and they did a walk around on the lights, turn signals when I picked up the car. I was able to use debit card to pay the amount that insurance sent me, got my paperwork and left with a couple handshakes. I'll definitely use them again! read more

Mike and staff were great at answered all my questions and were very patient with me and my wife. They work with you financially and in your best interest, 10/10 would definitely come back and recommended to others. Very communicative and realistic. read more

Second time using Hi-Quilty. Would highly recommend them. From the second you walk in everyone acknowledges you. Went in for rear end damage. Came back to brand new looking 4runner. Interior and even my engine looked brand new. I was planning on power washing my engine because it was filthy. They must have read my mind. Thanks again! read more

Hi-Quality Auto Body - Body Shops Near Me - Alhambra, California

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I Used Hi quality auto body few times and it was a good experience every time. I felt like they are taking care of me and my car t he best way possible and fixing what is needed. They dealt with my insurance directly and I didn't had to pay anything out of pocket. The team is super friendly and knowledgeable and their prices were surprisingly lower the I expected. I will recommend this place to everyone I know. read more

Hi-Quality Auto Body - My car before the repair - Body Shops Near Me - Alhambra, California

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Elliott (the owner) and his team are superb. When I came to pickup my car, I was again greeted and directed to the waiting area and told me to help myself with the drinks. During the repair process, Elliott was very informative and kept me up to date with the estimated delivery dates of the car parts and at certain points, offered me options on how to repair my car based on how fast I want my car back. He provided pros and cons of each option. He also wanted to make sure that his communication style was suitable for me and was open to me letting him know if I preferred an update at major milestones or to update me as he was getting updates. After I got my car back, Elliott and his team made sure that I inspected the car and the repair work that was done. My car was detailed and I was barely able to recognize it. After I left Hi Quality, I noticed that there was a flap that was sticking out. I brought the car back and Elliott's team helped me fix it. I then realized that that was not the area that was repaired. Elliott and his team was still happy to fix that area of my car for me. Elliott called me about a week later to follow up to make sure everything was still ok. I had a wonderful experience with Hi-Quality and highly recommend this body shop. read more

An honest, professional, and amazing auto body shop!I highly recommend Hi-Quality Auto Body! I made an appointment for an estimate this morning with my mother regarding some minor rear bumper scratches on my Toyota Corolla Cross.Instead of trying to upsell me an expensive repair, the front desk team brought out an incredibly professional technician to look at my car. He was completely honest with me and said a costly repair wasn't necessary for this type of damage. He even took a towel, gently wiped the area for us, and it looked so much better instantly! He also reassured us that this minor touch wouldn't affect the car's resale value down the road.I am so touched by their integrity and professionalism. They truly care about their customers rather than just making a quick buck. Although I forgot to ask for the gentleman's name, the entire team here is absolutely fantastic. This is a gem in Alhambra! Thank you so much! read more

They towed my car from the dealer and then didn't answer my calls for days after totaling my car to rack up storage fees horrible service

Never come to this place even to try and get my vehicle in they are not to what the yelp hypes are about for the 5 stars, the receptionist have bad attitudes and so is the owner or estimate person who even he is....i don't recommend this place even as to schedule an appointment its is not to what 5 stars is read more

I read the reviews on Yelp and drove in for an estimate to put the cover back on my gas door. Was offered a free soda (what?!) while I waited. I listened to excellent and honest advice given to a young man that had damaged his air dam on a two week old, brand new car. The Kid wanted to go through his insurance. Hi-Quality said, "How old are you?" 19 was his reply. "Live with the small crack. It's not worth it! It will cost you more in the long run. " I barely started on my soda when Curly Top (my nickname for the best curls ever!) handed my keys to me. Domingo met me at my car. Explained what they did. It looked great! I asked how much? Domingo said,"No charge!!!" I was stunned! I immediately started thinking of ways to get Hi-Quality paid for something!!! read more

When I was searching for a body shop to work on my low mileage, one-owner Scion XB, I decided to go with High Quality. I spoke to the owner and I told him it was important for me to keep the same fender because I wanted all matching VINs. They could have just replaced the fender and called it a day, but they made sure to work the fender and put extra care into it so I can keep all my VINs matching (on this car, there are OEM VIN plates on the fenders, doors, trunk, etc). When my car got hit while parked, my hub cap was cracked. HQ was able to find a discontinued set for me and replaced all four! The customer service was great. The body work was great. The paint clarity is great, with no orange peel. They even detailed the whole car before returning it to me (inside and out). I would love to bring my other cars here for body work, but with great work comes with great prices. You get what you pay for. I'll definitely be bringing my other cars here if they are going through insurance. read more

Hi-Quality Auto Body - AFTER REPAIR - Body Shops Near Me - Alhambra, California

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Hi-Quality certainly lives up to its name. I brought my car in after a parking lot accident and Domingo assisted me w/ getting my car looking like it just rolled off the assembly line. Hi-Quality uses original parts from automaker, so their prices can be a bit higher, nevertheless, they put in quality work read more