A month ago I got my Catalytic Converter stolen. Had it towed to Hi Quality on Sunday. Catalytic converters are Hot items to be stolen now for Honda and Toyotas. Here is how the heist works. It's 3 man team. One driver, one jack man, and one guy with hand saw to saw the catalytic converter off. It's basically gone in 60 seconds kind of ordeal. Cats go for few hundred dollars at recycling center metal recovery places. It's easy money for criminals. Whatever you do. Do not confront them. They might be armed and dangerous. Let them steal it and just get it repaired. Had to file police report that my catalytic converter was stolen. I called the police. They told me to do the report online with the online forms. Had the cop walk me through how to file police report online. Then got the police report email in 24 hours. Then I had to contact my insurance. I sent the police report to my insurance. I had full coverage so. All I had to do is pay my deductible. If not it would of been 2420 repair. Since I couldn't locate the OEM part from Honda supposedly it would be 2-3 months, but with covid there is possibly no guarantee of locating that part. Plus we have very strict California smog laws. It has to be OEM catalytic converter. The reason being we have a lot of car enthusiasts in california. If you go straight pipe it's + 7/7 HP/Torque. I seen people hollow out their cats and removing the honeycomb structure. Which is illegal in state of california that's why they make us smog our cars every year. Other states are more lax on carb laws. So I opted out for the quicker solution using aftermarket catalytic converter because we have no stock of the honda catalytic converter. Actually there is no guarantee because it's statewide issue and country wide issue. Norcal is backed up and so is Socal for that part. So going after market there is procedure of calling and emailing the the state referee to get your part approved to install on your car. It's illegal to tamper or change the catalytic converter in california. It's impound and ticket. You also have to make appointment with the State ref to get a sticker that says you have approved aftermarket catalytic converter. I wish I had their job. So laid back. They're backed up because they have union and they're allowed to see as many cars a day via quota via state policy. Probably 30 cars. Done for the day. I hope in the near future the state changes the policy to help the end user the consumer, instead of the corporations. Cuz as of right now there is no definite answer to this problem. Thieves will keep stealing these parts it's easy. Once it's melted you can't identify where the precious metals come from. I told the police department to put airtags in bait car with cats, but don't know if their going to implement my plan. Anyways. My insurance was very hard to reach. I communicated via email and voicemail. All I was left was strive for excellence customer service via voicemail. My insurance was 24-48 hour response via email. So I was left in dark. Then a month passes I had to return my rental car. 1 month rental for car is about like a 1k USD. That was fully covered. So this entire incident is very expensive for the insurance. If your patient and willing to wait for OEM part to be located. It would be 2400+ repair. The issue is the time frame, when you'll find the part. If you have full coverage I recommend you get the OEM part, but you have to be patient. If you can't wait then you have to get the state ref to approve aftermarket part. Overall, the aftermarket part feels like the same to my oem when driving. I don't feel power difference or any issues driving my car with aftermarket. I think the law in place was created to generate jobs for the state, but to prevent small business to make money off aftermarket parts and business to create this industry. OEM makes additional 1000 USD for the brand Name. Basically, we have the same manufacture. Once you stamp a name like toyota or honda it automatically is marked up 1000 USD for the name. AKA the Apple move trademark and register move. Anyways Elliot the owner and his family did fantastic job repairing my car. Plus they were the closest honest repair collision place near my house. Plus my car was detailed. He was overall a really nice guy and tried his best to help me out. He did fantastic job. But I had no control over my emotions because well being stolen and having no car is like roller coaster of emotions. Plus I needed car and had to think about what to do with the car next. I was ready just to cash out rest of the deductible and probably sell the car piece by piece for scrap on ebay. read more

If you are looking for an HONEST body shop, then you should stop by Hi-Quality Auto Body. I called Hi-Quality for some guidance on how to deal with paying for body work out of pocket after I accidently hit a parked car. Rather than going through my insurance, I really wanted to pay for the job on my own to avoid getting a point on my record. I spoke with the owner Chuck and he gave me IMPECCABLE service. The great service started over the phone when he took the time to listen to me, explain to me what kind of costs I would be looking at, and gave me some insight about the different outcomes of paying out of pocket versus going through insurance. He also agreed to look at the photo I took of the car - I sent it to him via email and he provided feedback over the phone. Knowing that the damage could certainly be worse once assessed in person, I was able to see what an expert like him would think and just that helped ease my stress. He offered for me to bring the owner into the shop so he could take a look at the car. Rather than giving an estimate based on what the surface looked like, he took the time to clean up the damaged area with a cloth and some creams so the owner and I could see the true damage. Other shops just wrote out high estimates without cleaning it up, and insisted on going through my insurance! This extra step saved me a lot of money and it showed that Chuck in no way takes advantage of his customers, especially ones like me that don't know much about cars. He could have easily given me a quote like King Collision in Arcadia who quoted over $1,300! Long story short, the damage was minimal and ended up being a lot of paint transfer. The owner was pleased with the clean-up and we were able to negotiate something on the side. Chuck even offered to touch up the area with touch up paint for free if the owner brought in his paint color. The owner was happy with that option and we were both impressed with the service that we received. Overall, I have never met a caring business owner like Chuck, one this honest is unheard of these days. From my experience, he is a man of kindness and integrity. I will use Hi-Quality for all of my auto body shop needs and refer him to everyone I know! PS. I was blessed to also be dealing with a forgiving and kind owner. read more

Best auto body shop in LA County. Great service has a lot to do with it, but a lot of places offer decent service and lousy workmanship. Not this one. Quality work, warm people, and professional attitude. It doesn't seem like a lot to ask for (or maybe it is), but that's what I expect from any company that'll be getting my money instead of its competitors. Unfortunately, that's not the case in most occasions. Anyone that's been to a body shop before knows that. Insolent, dishonest, and unqualified boneheads that act like they're doing you a favor for performing a job they're getting paid to do seem to be the norm in the car repair industry. So it's rare, and refreshing, to find a place like Hi-Quality. I took my Audi first because some lowlife keyed it (unrelated to this review, but I endorse the death penalty for any scumbag who does that to another man's mode of transportation) barely two weeks into my lease. I'm not gonna lie and say everything went perfectly. It didn't. There were a couple of minor imperfections I didn't like. But they took the car back, fixed it right away, and the owner kindly drove it back to my workplace. He offered a sincere apology, a firm handshake, and a willingness to do whatever was necessary to keep me happy. Now that's what I call great customer service. A few months later I got into a minor accident with my other car. This time they did a perfect job from the very beginning. They were even nice enough to order the same license plate frame I had on before the accident. If you're as anal about your cars as I am about mine, this is the place to take them if they need repair. read more

Ok, first things first. I don't write Yelp reviews. But when a business does something so customer, even HUMAN oriented, it's time for me to take a minute out and tell other people. I brought in my wife's Mazda for a paint-only estimate to take care of some bad scrapes before we sell her car. The gentleman who came out and surveyed the two bumper corners, first words out of his mouth were..."you could fix this, but my advice is if you are going to sell, you will not get the $1400 out of it that we'll charge to do these two bumper corners". Shocked, I realized the man spoke the truth (I had been hoping the total might be more along $800). "You're better off just letting them be." "Wait, hang on, lemme show you something". He disappears behind the fence, comes back with two new shop towels and two bottles of mystery fluid. He goes to work on back bumper, and removes 90% of the problem with the first pass. I'm in shock and awe at this point. Then he goes to work with the second towel and second mystery fluid and removes even more stuck paint from the parking garage post. Then he repeats on the front bumper with both. My wife's car now looks 200% better on these huge scrapes, and is sellable without somebody wondering what paint truck she ran into. When a business understands that it is worthwhile to do such acts of kindness, for free, in hopes of demonstrating that when you REALLY need their services, they will take care of you, I think that's incredibly rare and worth passing on. So big thanks to Hi-Quality Auto Body, I will definitely be visiting them again if I ever need to. A true Yelp success story. read more

"Hi Quality" pretty much sums it up. Patrick and the team at Hi Quality are professionals through and through. I called to see how much it would be to have them reattach the front bumper to my IS300. At first, he told me they were booked for the next few weeks, but when I explained that I completely removed the bumper and purchased all but a few hard to find fasteners, Patrick told to bring it in asap to see what they could do. I think he sensed the desperation in my voice. When I arrived, I could see that their place was really overflowing with every car type imaginable, so I felt really lucky that they were graciously fitting me in. The waiting area seemed more like a lounge and provided complimentary cold beverages. They even had a mini photo exhibit from a local artist gracing the walls. As I waited for them to check out my car, I noticed that every interaction each one of their team members, from the receptionist to the mechanics had with clients was pleasant and professional. It was obvious they truly care about their customers. In less than an hour, Patrick told me the car was ready and had me inspect it. The bumper looked brand new and Patrick gave me the most reasonable price any guy could ask for. This place is truly a gem in the city of Alhambra and the city and everyone at Hi Quality should be proud. They provide high end service and value with a hometown feel. They don't make em like these guys anymore. Thanks again Hi Quality! read more

"Hi Quality" pretty much sums it up. Patrick and the team at Hi Quality are professionals through and through. I called to see how much it would be to have them reattach the front bumper to my IS300. At first, he told me they were booked for the next few weeks, but when I explained that I completely removed the bumper and purchased all but a few hard to find fasteners, Patrick told to bring it in asap to see what they could do. I think he sensed the desperation in my voice. When I arrived, I could see that their place was really overflowing with every car type imaginable, so I felt really lucky that they were graciously fitting me in. The waiting area seemed more like a lounge and provided complimentary cold beverages. They even had a mini photo exhibit from a local artist gracing the walls. As I waited for them to check out my car, I noticed that every interaction each one of their team members, from the receptionist to the mechanics had with clients was pleasant and professional. It was obvious they truly care about their customers. In less than an hour, Patrick told me the car was ready and had me inspect it. The bumper looked brand new and Patrick gave me the most reasonable price any guy could ask for. This place is truly a gem in the city of Alhambra and the city and everyone at Hi Quality should be proud. They provide high end service and value with a hometown feel. They don't make em like these guys anymore. Thanks again Hi Quality! read more

"Hi Quality" pretty much sums it up. Patrick and the team at Hi Quality are professionals through and through. I called to see how much it would be to have them reattach the front bumper to my IS300. At first, he told me they were booked for the next few weeks, but when I explained that I completely removed the bumper and purchased all but a few hard to find fasteners, Patrick told to bring it in asap to see what they could do. I think he sensed the desperation in my voice. When I arrived, I could see that their place was really overflowing with every car type imaginable, so I felt really lucky that they were graciously fitting me in. The waiting area seemed more like a lounge and provided complimentary cold beverages. They even had a mini photo exhibit from a local artist gracing the walls. As I waited for them to check out my car, I noticed that every interaction each one of their team members, from the receptionist to the mechanics had with clients was pleasant and professional. It was obvious they truly care about their customers. In less than an hour, Patrick told me the car was ready and had me inspect it. The bumper looked brand new and Patrick gave me the most reasonable price any guy could ask for. This place is truly a gem in the city of Alhambra and the city and everyone at Hi Quality should be proud. They provide high end service and value with a hometown feel. They don't make em like these guys anymore. Thanks again Hi Quality! read more

"Hi Quality" pretty much sums it up. Patrick and the team at Hi Quality are professionals through and through. I called to see how much it would be to have them reattach the front bumper to my IS300. At first, he told me they were booked for the next few weeks, but when I explained that I completely removed the bumper and purchased all but a few hard to find fasteners, Patrick told to bring it in asap to see what they could do. I think he sensed the desperation in my voice. When I arrived, I could see that their place was really overflowing with every car type imaginable, so I felt really lucky that they were graciously fitting me in. The waiting area seemed more like a lounge and provided complimentary cold beverages. They even had a mini photo exhibit from a local artist gracing the walls. As I waited for them to check out my car, I noticed that every interaction each one of their team members, from the receptionist to the mechanics had with clients was pleasant and professional. It was obvious they truly care about their customers. In less than an hour, Patrick told me the car was ready and had me inspect it. The bumper looked brand new and Patrick gave me the most reasonable price any guy could ask for. This place is truly a gem in the city of Alhambra and the city and everyone at Hi Quality should be proud. They provide high end service and value with a hometown feel. They don't make em like these guys anymore. Thanks again Hi Quality! read more

"Hi Quality" pretty much sums it up. Patrick and the team at Hi Quality are professionals through and through. I called to see how much it would be to have them reattach the front bumper to my IS300. At first, he told me they were booked for the next few weeks, but when I explained that I completely removed the bumper and purchased all but a few hard to find fasteners, Patrick told to bring it in asap to see what they could do. I think he sensed the desperation in my voice. When I arrived, I could see that their place was really overflowing with every car type imaginable, so I felt really lucky that they were graciously fitting me in. The waiting area seemed more like a lounge and provided complimentary cold beverages. They even had a mini photo exhibit from a local artist gracing the walls. As I waited for them to check out my car, I noticed that every interaction each one of their team members, from the receptionist to the mechanics had with clients was pleasant and professional. It was obvious they truly care about their customers. In less than an hour, Patrick told me the car was ready and had me inspect it. The bumper looked brand new and Patrick gave me the most reasonable price any guy could ask for. This place is truly a gem in the city of Alhambra and the city and everyone at Hi Quality should be proud. They provide high end service and value with a hometown feel. They don't make em like these guys anymore. Thanks again Hi Quality! read more

My BMW 328 coupe got professionally "keyed". When I mean professionally, I mean whoever keyed my car knew exactly what they were doing. They scratched a line across my entire car to ensure they got ever panel. It was pretty disappointing to fathom that some sick individual would do that to someone's car. Sorry I digress. I spent a lot of time researching auto body shops. I found Hi-Quality and thought I would take the car to them. First, I usually like to see the shop and talk to the owner/manager to get comfortable with the place. At my first visit, I met Jose and Elliot (owner). They were two of the nicest people and very helpful. They clearly discussed timing, cost, rental car options, etc. When I visited the first time, they recommended that I come two days later as they were slammed and didn't want to keep my car idle. I appreciated the honesty. They said if I brought it two days later, they could get the car ready to go by the end of the week. I did exactly that. The work was great (though there was small snafu that was quickly resolved) and they finished the work before the promised date. Very rarely do you meet people who are passionate about their work, but these guys are. My wife has a dent on her bumper, and we won't have any qualms bringing her car to Hi-Qualiy for repair. These guys get my recommendation anytime! Thanks Hi-Quality! read more

First of all, I would give more than 5 stars if there's an option. It's extremely rare to find an honest, professional, and friendly auto body shop. My car's headlight was cloudy and the side of my car has minor scratches. Recommended by a friend, I took my car to Hi-Quality Auto Body this morning to get it fix. At the front desk, I was greeted by a female clerk (sorry I forgot her name), and she was very friendly. After telling her that i need some cosmetic fix, they took my keys and asked me to wait roughly 15-20 minutes. While waiting, the workers offered me free drinks and pastries. The shop's environment is very clean and well organized. After waited for 20 minutes, they proudly showed my car, and it's in mint condition. They even washed my car because I told them I work and have an awful busy schedule. Overall, it was a fantastic experience, and i strongly recommend this shop to ANYONE!!! They did not charge me for fixing the scratch. I'm very pleased with their excellent service. read more

I'm sosososososo glad that I brought my car to the HI QUALITY AUTO BODY SHOP for repair after an unfortunate accident. Just like the store name, all services there are indeed in high quality. After the insurance company decided that my car was a total loss, the insurance company wanted me to move my car otherwise they would not cover the storage fee. But I have trouble coordinating a tow with the towing company, and I can't reach the insurance company after that. Hi-Quality Auto Body Shop is SO NICE. Once I told them my concerns, they decided to waive those storage fees for me because they didn't want me to pay anything out of my own pocket, especially due to an accident that wasn't my fault to start with. I can definitely tell that this shop takes pride in taking care of their customers. All the people there are friendly and helpful. Fantastic service from start to finish. I can't express enough my gratitude to the owner and the staff! Thank you guys so much!!! read more

Someone hit my new car when it was parked up and then drove off without leaving any details. There was quite a bit of damage with a dented front wing and side door and plenty of scratched up paint all down the side. I use my car for work so I was looking for a good quality repair job that would bring my car back to new. My friend suggested Hi-Quality Auto Body so I took it down for a quote. First impressions were great as the receptionist was helpful and friendly and got me a drink whilst I was waiting. The repair guy assured me they would use a top grade paint to bring the car back up to new and that repairs were backed up by a lifetime warranty. This was just what I wanted to hear so even though the estimate wasn't the cheapest I left my car in their capable hands. Just a few days later I picked the car up and it looked great - they even cleaned and waxed it for me! Ideal for anyone who wants a top quality repair job on their car. read more

Got into an accident few weeks ago luckily no one got hurt but my car took some damage on the driver side spanning basically the entire car. Heard about this shop from my friends. Was a little out of the way but they said it was definitely worth my time. I called and set up an appointment to take my car in. I took my car in worked with Patrick. Had my my insurance paperwork ready, showed them the damage and was out in 15 min. They called me a shuttle to the enterprise and was on my way home. They were great with keeping me updated and were happy to answer any questions when I called in. Parts were ordered quickly and had the car ready in a week. They did a nice detail inside and out and had the car looking brand new. Stress free service and experience. Highly recommend read more