I bought my boat from Inland Boat Center in March 2024 through Taylor and Mr. Hellman. At the time…read moreof sale, the experience was excellent--very responsive, very friendly, and full of assurances that made me feel confident doing business there. I purchased a 2021 Manitou Aurora for $32,000, which I still own and have only put about 30 hours on. A major part of that conversation was a trailer they agreed to sell me for $2,800 out the door. I was told it only needed brakes and that I would get a call when it was ready. I followed up several times and kept hearing delays, including that the wrong brakes had been installed and they needed more time. Eventually the communication stopped completely. Since then, no one has followed through, no one has updated me, and now the original agreement is treated as if it never happened. Instead, the only option presented is a new trailer for around $7,000. I also recently asked what they would offer if they bought the boat back. After paying $32,000 and barely using it, I was offered $16,000. Even getting that answer took repeated effort because emails and calls were ignored until I physically walked into the showroom. Service has been equally disappointing. When I bought the boat, I was specifically told that because I am a Canyon Lake customer they would arrange pickup and delivery for service. When I called recently, I was told there is now a $200 transportation charge and that I would need to take it up with Taylor. I texted Taylor directly again and still received no response. I was also quoted around $1,000 for a basic oil change and impeller replacement, while other boat service centers quoted substantially less for the same work. I have been in sales for over 20 years, and one thing I understand clearly is that customer service after the sale matters more than the sale itself. What stands out most here is how dramatically the customer experience changed once the transaction was complete. Before the purchase, communication was immediate. After the purchase, promises became difficult to verify, follow-up became almost nonexistent, and basic customer service became a struggle. For anyone considering buying here: document everything, get every commitment in writing, and do not rely on verbal promises alone. Based on how this has been handled, I would not purchase from Inland Boat Center again, and I would not recommend that friends, family, or anyone I know buy or service a boat there.

I bought my boat from Inland Boat Center in March 2024 through Taylor and Mr. Hellman. At the time…read moreof sale, the experience was excellent--very responsive, very friendly, and full of assurances that made me feel confident doing business there. I purchased a 2021 Manitou Aurora for $32,000, which I still own and have only put about 30 hours on. A major part of that conversation was a trailer they agreed to sell me for $2,800 out the door. I was told it only needed brakes and that I would get a call when it was ready. I followed up several times and kept hearing delays, including that the wrong brakes had been installed and they needed more time. Eventually the communication stopped completely. Since then, no one has followed through, no one has updated me, and now the original agreement is treated as if it never happened. Instead, the only option presented is a new trailer for around $7,000. I also recently asked what they would offer if they bought the boat back. After paying $32,000 and barely using it, I was offered $16,000. Even getting that answer took repeated effort because emails and calls were ignored until I physically walked into the showroom. Service has been equally disappointing. When I bought the boat, I was specifically told that because I am a Canyon Lake customer they would arrange pickup and delivery for service. When I called recently, I was told there is now a $200 transportation charge and that I would need to take it up with Taylor. I texted Taylor directly again and still received no response. I was also quoted around $1,000 for a basic oil change and impeller replacement, while other boat service centers quoted substantially less for the same work. I have been in sales for over 20 years, and one thing I understand clearly is that customer service after the sale matters more than the sale itself. What stands out most here is how dramatically the customer experience changed once the transaction was complete. Before the purchase, communication was immediate. After the purchase, promises became difficult to verify, follow-up became almost nonexistent, and basic customer service became a struggle. For anyone considering buying here: document everything, get every commitment in writing, and do not rely on verbal promises alone. Based on how this has been handled, I would not purchase from Inland Boat Center again, and I would not recommend that friends, family, or anyone I know buy or service a boat there.

I bought a Nautique G23 from Sun Country Marine in Newport Beach during COVID, when boats were in…read morehigh demand and inventory was tight. Despite the circumstances, the experience was outstanding from start to finish. Derek, my sales rep, was professional, responsive, and great to work with. The business office secured me a fantastic loan rate and handled a complex registration process with ease--they registered the boat in Arizona so I could run legally with an AZ number on Lake Havasu, while still sending all billing and documentation to my home in Newport Coast, CA. They made a potentially complicated process completely smooth. Mike, the owner, was hands-on throughout the deal. It's rare to see an owner so involved, and it really shows in the way this dealership operates. Since the purchase, I've been working with Jim, the General Manager and Service Manager at Sun Country Marine in Lake Havasu, and he's been awesome. Whether it's routine service or helping in a pinch--like the time I rolled through on a Saturday with a dead battery--Jim gets it done. He swapped in two new batteries on the spot and had me back on the water in no time. That kind of service is hard to find. Sun Country Marine is a top-tier dealership with a team that truly cares. From Newport Beach to Lake Havasu, they've taken great care of me, and I highly recommend them to anyone in the market for a boat or reliable service. -- Troy Barnes, Newport Coast, CA

Would recommend this dealership to anyone and everyone. Michael made the process very effortless…read morefor our first boat purchase. We left this dealership knowing we were given the best deal and received the best support. Thank you to Jourdan as well for making the financial side of the purchase seem seamless. 10/10 experience.

(SALES DEPARTMENT REVIEW ONLY) As all potential buyers of boats know, boat dealers are far and…read morefew. If your in SoCal, and want a Supra, Moomba, Tige or ATX boat (as of this review), Germaine Marine is your only option, and I would feel 100% confident with their dealership for sales or service. Our Experience: We were interested in a 100k value sports boat, and was interested in the ATX Brand. Unfortunately had a single bad experience with the dealer missing a demo, that ruined my families trust in their dealership, long enough, to give me time to drive further and check out my local MB Dealer "California Skier" in Lake Elsinore. I felt for the price I was looking to spend, I preferred an MB Sports Boat's fit and finish and wake over a Moomba or ATX. We ended up not completing a sale with Germaine Marine. In Conclusion: If I had unlimited money and wanted a top tier Sports Boat, I would buy a Supra LE from them in a heart beat. For the value boat I was looking for, they did not carry a brand I felt was superior, but would consider them if I was interested in a Moomba or ATX.

Called to get a price on a new power steering pump. Was told by Josh they only have parts for…read moreoutboards and don't work on I/O. Funny they did all my work on it a year ago to replace my outdrive.

Great communication and great service on my 2007 Malibu. They took care of everything and we're…read morevery knowledgeable.

OMG. OMG. OMG. Can you say OMG!!!!!!!! I found this place…read morethrough a search for a part for my boat. After talking for a few minutes with Brian I knew this guy and his crew knew everything about my Malibu Wake setter 23LSV I have had several problems with my power wedge eventually the Lenco control box was destroyed. Lenco in their brilliant wisdom discontinued producing them and there is no way to fix it with a different box. That's where Brian comes in. He told me he had done this bypass for another customer. I told him your hired and I pulled my boat over 300 miles to have them fix it. While I was there they found one of my rams had leaked water into it through the seal. This is number 3 for me. WTH. He luckily had one and replaced it along with installing the switch bypass for the power wedge. The price was very reasonable. This guy KNOWS HIS STUFF. I cannot say it enough. If you don't bring your Malibu here you are a fool. Just Awesome!!!!! Thank you Brian and your staff. Cannot wait to have you service my boat again.

All around great service and experience. As a new boat…read moreowner learning along the way we absolutely recommend Pacific Freedom. The sales team Mike and Bowie took extra care and time with our family during our purchase and our first trip to the service center was smooth as well. Tad and his service team are extremely knowledgeable and trustworthy.

Ben and Scott are both great. They go above and beyond with their customer service. They both have…read moregreat communication skills, they are honest, trustworthy, knowledgeable, and dependable. Because of Ben and Scott, Pacific Freedom is the only place I will take my boat.

Steve and his team made our 1st boat purchase an incredible experience. Jeff and Blake in the…read moreservice department executed a few upgrades and unraveled our initial confusion operating our new Mastercraft. We feel like we have these knowledgeable partners to facilitate the best experience. Thx guys!

This Marine is fantastic! Taylor (service advisor) communicates exceptionally well and they got our…read moreboat in and out fast. Highly recommend you take your boat here for service.

Purchased a 2024 Montauk 170 today at the Irvine shop. I could tell from the moment I walked in the…read moreowner takes a lot pride in their business. This place is immaculate! My sales rep was Aaron. He was professional, highly knowledgeable, and had no trouble answering my numerous questions. I couldn't ask for a better delivery experience. Additionally, they will provide you with everything you need to hit the water. If you're in the market for a boat, I highly recommend Sun Country Marine Group. You will not be disappointed.

Shout out to Mack and Jason in the service department. Had some issues with my new boat. Those guys…read moreknocked out what I needed done or replaced and got my boat out quick even with the boat show happening when I dropped it off. Thanks for getting me and the family back on the water.

I have been passively looking to buy a boat for the last six months. I am a picky person, and I…read moreask a lot of questions, so I am sure I was a bit annoying when asking them questions. If I was annoying, they never let it be known and spent the time with me until I was satisfied. When I decided to pull the trigger (which in a great part due to them) Jason and the entire staff were amazing. From financing (which took all of 15 minutes) to pick up, they set expectations and walked me through the process. What amazed me the most was my experience after I took delivery. I knew going into it that when you buy a used boat, more than likely there is going to be problems with it. And the contract is a "as is" contract. However, when I presented my "list" of little things that needed to get fixed, they obliged me without hesitation. Topline is TopNotch. Don't pay any attention to those haters who gave bad reviews.

Dealt with Corey initially for a Himiway ebike repair. He told me all the right things and so I…read moretook the bike in. The shop is 52 miles from my home but it is the only Himiway dealer near me. When I got there Corey was off and Adam "helped" me. He contradicted everything Corey had told me and said that the charge would be around $540. He also said they would need my battery to test the bike, which Corey said I didn't need to bring. SO I drove home and back with the battery and when I got back to the shop they told me they had looked at the bike and the gear cassette was cross threaded (by the factory) and they couldn't remove it without stripping it and they said they would never be able to get a new one. They refused to service the bike and showed me the door. Himiway has been fraudulent and dishonest concerning the warranty but these guys fit right into that horrible organization. Do not trust these people or buy anything from them.

From start to finish of my 2026 ZXE 21 was a smooth transaction. Last Chance Performance Marine…read moreanswered any and all my questions. They handled everything on time and professionally. Warranty claims all being handled without any hesitation. I will be using them for any future boat projects or repairs

Took my Boston whaler rage to Last Chance Marina for repairs Paid for I guess there opinion and…read moresome storage time ? Sold the boat !! The person that bought the boat got it running the day after it was sold and called to say that the boat ran fine with just a little fixing Last Chance did NOTHING TO REPAIR Nothing at All but Charged plenty for there services. I have spent alot of money at Last Chace over the Years and made What I Though were Friends. GUESS I WAS WRONG. WONT BE GOING BACK FOR ANYTHING THERE EVER AGAIN !!! VARY DISAPPOINTED WITH THERE BOAT SERVICES PART OF THE SHOP.