Where to begin! First word of advice for you is RUN!!!!This place has been nothing short of a Freddy Krueger nightmare from day one. I drop my boat off on April 26 for a fluids and filters service and to check the throttle cable. The mystery man Mike in the service department sells me a dream and says I'll have my boat back in 2 weeks. 3 weeks approach and still no call from this shop for an update. When I call and talk to him, he lets me know that the throttle cable is shot and he can order a replacement and have it in 2 days. Great! Fast forward another 5 days with no call, so I call to talk to him and he tells me "I ordered the cable and it should be in today, so we will have it wrapped up tomorrow. Fast forward another 3 days, and of course I have to call, because he obviously doesn't know how to operate a phone, and when asked if the boat is ready, all the sudden "they don't make that cable anymore and you're going to need a helm adapter". This is after telling me 3 days prior that he already ordered the cable and it was in the mail. After I picked myself up off the floor from him telling me it was going to be over $600 for the cable and adapter kit, I told him to just put the old one back on. ( I ended up getting the exact kit he was talking about for $219 shipped to my door, and had it installed in 2 hours) 3 days later I finally get to pick up my boat and bring it home.
Fast forward 2 days and I'm in havasu launching the boat. Boat fires up and dies, will not restart. We get it over to the dock, I smell gas, open the deck lid, and there is about 5 gallons of fuel in the bottom of my boat. Fuel line from the fuel/water separator is off (they changed this filter), no hose clamp to be found for fuel line. I put the fuel line back on and got a clamp for it, drained the fuel from the bottom of the boat and fired it up. Idles ok so we jump in and head out. Get out on plane and the boat starts bogging after about 3 minutes and cuts off. I finally get it to start again and limp it back onto the marina. I spent the next 3 days of our trip trying to figure out what was wrong with the boat, with no luck. Coming into town I call this shop and explain to the owner Lynn the issues and my concerns about having all that gas in the bottom of the boat, so she tells me to get it down there and they would get working on it right away.
I took it in on Monday and Wednesday still no call. Back to the same old shitty customer service. And of course when I do talk to Mike, he seems to "be gone" every time they are supposed to be working in my boat. This clown takes more days off than he works from the way he puts it. Fast forward another 2 weeks, and they have no answers as to what the problem is. The last straw is when good ol Mike tells me "basically it's nothing we did to the boat to make it not run properly, and if we do any testing on it I'm gonna have to charge you." I wasn't expecting you to do anything for free and the good lord knows you are going to get your money, but with that comment I kindly told him I would come pick up my boat. Of course when he saw me roll in, he ran out the back door like he had something important to do.
The bottom line is, this shops mechanics put a boat of 8 people at risk due to their gross negligence. Even if they "didn't take the fuel line off", they had their face right next to a fuel line that had no clamp on it, and passed it by to save 30 cents. They bent me over for almost $900 dollars for a filter and fluid change/ impeller change. Then tried to hose me for over $600 again for a $200 cable set up. My boat ran PERFECT before these so called "professionals" got their hands on it. Now I am left almost $900 in the hole for a fluid and filter change, and a boat that will barely idle.
This is the nightmare shop that you are worried about. They are crooks, their follow up and follow through SUCKS. Apparently they need to be re educated because after 2 weeks of working on my boat they still didn't have any answers other that duuhhhhh runs good. I took the boat in for bogging and stalling and they never even ran a fuel pressure test. IDIOTS!
Please, save yourself the headache and your hard earned money and put faith in another shop. This place will take the joy of owning a boat right from underneath you. I will also be filing a formal complaint with the better business bureau. (They probably aren't even accredited) read more