Totally annoyed!
I must say that I'm a fan of most of the establishments owned by this group. Great food and good hip factor. With that said, I keep wanting to love Cala's because we live close by, but unfortunately the hit or miss food and lousy attitude by the staff has me completely dissatisfied. 15 Walnut and Maggie's Farm are great these days, Cala's needs a redo of both the concept as well as new service staff.
For starters, there is no Verizon service there, can't really hit them on that as its a Manchester thing, but its reason alone not to go when we all need to be connected. I bring it up because the last time we went in, I actually purchased a Groupon Now and as a result decided to go spontaneously, unfortunately my iPhone couldn't bring up the coupon while there due the cell service issues so I was unable to use it. When I brought this to the staff's attention their attitude was like "oh well yeah, if you can get it to show let me know". Really? The only reason I came that night was because of the Groupon, thanks for your understanding! How about stepping for a Verizon router so we can get some service, instead of acting like I'm an alien when I bring up the fact that I can't get a signal with the most popular carrier in the nation! Anyway, just pointing out the initial tone of service staff for reference. Beside the local who was annihilated in the corner dropping f bombs and high fiving every 2 minutes it was an average night with a fair crowd, but still some open tables.
We've had this same server before and I must admit it's one of the reasons why I say I can't really like this place. I could easily describe her but if the ownership can't easily figure out who the way too cool server with the attitude is, then they aren't trying hard enough. Anyway skipping a bunch of details which all sum up to an average experience, I come to the issue which will make me never spend a dime in there again. We ordered a bunch of apps and a couple of entrees (4 people). The food and presentation were all decent enough, nothing actually good though. I couldn't help but comment to the server that the nachos were actually awful. They had no cheese at all, just a pile of guacamole (mind you that was an adder) and a bunch of hot peppers in a pile on the side. It was the the absolute worst presentation I had ever seen. Definitely not consistent with expectations from this Serenitee Ownership Group. By the way the nachos at Maggie's rock, just saying!
What annoyed me the most is that that when I told the server that we're big fans of this group's restaurants and are regulars at most of them, but the nachos were awful and I must say the worst I ever had. She actually got pissed with me and said "we're our own place we have different cooks and stuff so that doesn't matter" "that's pretty offensive for you to say that" as she grabbed all our plates and started to walk away. I said no harm intended just giving feedback as a good customer, I'm happy to still pay for them. She snapped at me "that's a terrible thing to say, I'll take them of the bill if you really want me to, I mean I know they had no cheese on them but the worst ever?" At that point, totally appalled that this server is actually bitching me out for giving her legit feedback I responded to question and affirmed yes "the worst ever" asked for the bill, told her to leave them on the bill and I paid and left her twenty percent on all food and cocktails. She deserved no tip at all, trust me! Since she couldn't comprehend what my message was, I can only hope that ownership takes corrective action (hence my post). I will never go there again. It's a place of complete unmet potential. So disappointing! Food is average at best (from good to awful, very spotty), not even one great dish! Atmosphere is good, Hostess is very nice, but some of the service staff can be so annoying! I find myself aggravated every other time we go. None of us need to spend money and put up with attitude! Go to Cygnet, great food, classy yet cozy atmosphere. Go to 15 Walnut (same ownership), great food and great service, lively and hip, go to so many other good spots on the North Shore! Wait until they close this place and reopen it with new servers and better food! Or at least hold off until they teach all of their service staff to appreciate good customers!!! read more