We contacted Cal Aqua because we have well water and want a water system. We spoke extensively with Melody. We were told they would test our water and then give us options for water softening/treatment. Cal Aqua tested our water 4/3/18 and told us we needed some potable bleaching done. We had this done 4/5/18 (we have since found out that we absolutely did not need this done) & we paid the bill immediately. We never heard from them again. We called 2 weeks later and they stated they had answering service issues & never got our messages. A week later, we called again and the receptionist stated she would have someone call me back. We still haven't heard back from them as of may 1st. Absolutely horrible company.
8/25/19 update: I wanted to comment about your response to my review of my experience , Lisa J. I have never spoken to you but I definitely know my experience.
Since you feel my name is a concern.......My first name is very ethnic and most people cannot say it. Some people that share my ethnicity do call my by my first name. However, my childhood nickname is "Meri" (most of my family calls me this) from my middle name and it was the name I used in school. My maiden last name is M. Hence, Meri M. I also use it for several of my social media. Yelp allows some anonymity to protect customers. Especially for a companies that are feeling defensive and angry about a review. If you look at my reviews, more are positive then negative. Our experience with your company was very negative.
Lisa, I have never spoken to you. I wish we could have been able to communicate with you about our experience. I disagree with some of what you wrote. This may be because you have not spoken to me or my husband. We originally reached out to your company because we had concerns about our well water. We wanted to have a water treatment system because of our concerns (we have several children, not just one). We were told that we need to have bleaching of our water system done because of the e.coli. And we did it. We very much understood the health implications for e.coli. We questioned some of what was verbally stated to us. Some of it did not make sense. We were told we would be emailed options. We never heard from your company again. We called several times and then emailed to find out what the next steps were. We did not just want a water softener. We were concerned because we purchased a property that was neglected for many years and the surrounding area is heavily sprayed with pesticides.
After several unreturned phone calls (left on Melodies direct vm and with someone in your office), my husband sent Melody an email 5/1/18 (to her calaqua email account) asking for follow up so we knew what our next steps should be. If you cannot see the email, I would be happy to forward it to you. It is very clear from the email that nobody was following up with us and we wanted to move forward with some sort of water system.
This left us so upset. After about 2 months, we had 2 other water companies come out and they each gave us very different options for a water treatment systems. We chose one and had an extensive water system and shed installed. We were told by both people that gave us estimates that we had other options other than putting bleach into our well.
And since you never spoke to me and what I said was taken out of context.....I will clarify, I had stated that it is funny that I grew up in a very poor, rural area (not in Nebraska, lol) with nothing but well water and there was no water testing or water systems. I know the water was contaminated. I stated it was a wonder how we were all living. I still find that amusing. However, I do not debate the seriousness of e. coli. We were the ones looking for a water system!
Your company may normally provide excellent service, but that was not our experience. And it also does not negate how we were treated. It left us angry. It still makes us upset. It made use feel that your company may have been dishonest and did not value us as a customer. We wanted others to know our experience. We feel your company does water testing and mainly well service but may not have the capabilities to offer options install water systems and just left us hanging. Suggestion: sending out a customer survey may be helpful to you as the owner to know what is happening with customers. read more
