I would not recommend this business to anyone. This business is not appreciative of their customers and they do not seek to please their customers.
I was presented with a photo cake with flaws pointed out by the owner. I was also presented with cupcakes, all different sizes, and that had broken edges due to touching while baking. Also, the part of the cake that had the picture on it was edible, however we were unable to eat it. I paid $125.
I was told by the owner that "she was trying to help me out" because I needed the cake in such a short period of time. However, before coming to her bakery, I called, and asked, if she had enough time for what I wanted and the time I needed it by. She advised that she WOULD be able to do it & that's when I visited her place of business to place my order. Had I known that because of the lack of time I would get a thrown together product, I would have definitely taken my business elsewhere.
She also advised that the flaw in the cake was "no biggie" and that it could have been fixed in the matter of minutes...if this is the case, why was it not fixed before I saw the cake? She explained too, that she bakes by hand and "if I wanted uniformed cupcakes I should have went to Walmart". (Right there she is telling me That Walmart's work is better then hers, which it is, but I just never expected this from a professional baker)
She also advised that I was making a big deal about small issues. Never once during this entire transaction did I receive a "thank you" or an "I'm sorry". Her attitude is "I can't please everyone" and that's it. Coming from a family of small businesses, you have to know how to accept positive as well as negative feedback, because this in turn will help your business grow. This Bakery has a lot to learn in regards to doing business with the public.... read more