We had initially found Cain's during the January 2016 Rocky Mountain Bridal show, and visited their booth 4 separate times to keep trying new samples! They were pleasant during the initial interactions, and their cake was by far the best at the show. However, after that event, I tried calling and emailing several times in order to actually schedule a consultation. I was a bit put off by their fee for consultation (listed on their website), but was able to confirm a free consult based on the bridal show. The huge problem: they didn't show up after my now husband and I had driven 45 minutes across town! Even though I had two separate emails confirming the Lakewood address, they said the meeting had been set up in their second office location, in Fort Collins! While they did eventually apologize, there was no attempt to save my business by offering another date or time to meet! I was highly disappointed. After multiple other vendor meetings, my now husband reached back out to see if we could try to once again make it work - I couldn't find any other cakes that I felt were as tasty! Although they were willing to try again, coordinating an actual meeting space and time was hectic - we had multiple emails saying their inspections on the new bakery were going slow, they'd have to find another location to meet, and then coordinating a time became a hassle. Ultimately, we went with another vendor - though the Cain's cakes were tasty, their ability to handle the customer service / business side of the house made me question if they would drop the ball on my big day, and I did not want the extra stress. read more
