Love Caffe Nero, especially this location. It's huge and easy to find seating. Some of the other locations are hard to find a spot. It's kinda slow to get a drink but worth it! Make sure to download the app because you get stamps for every drink (& maybe food??) you buy and eventually you get a free drink after 10. read more

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I am giving four stars for the ambiance! Lovely decorated interior, comfortable and inviting to hang out with friends or work. Great for people watching :) . Other than that, the food is your average sandwich/sweets menu, with a couple of options for fruit and salads. Good coffee menu. They just joined the matcha craze! So, grab a cup of something and your favorite book and sit on one of the comfy chairs next to the fireplace. Or a table next to a window. See you there read more

Just like every other chain coffee place around town, on like every other corner. Same old, same old. They have a lot of work to do cause this place ain't worth it. Although they have more than just coffee & breakfast stuff, it's nothing special. I was at an event in the area & was looking for a chocolate chip cookie or similar, but no luck. I decided to check out what they had, which was not really much of anything. Also, who knows how long it's been there? Nothing is marked on what it actually is, not sure why labels/signs are hard for places like this. Plus, they don't have anything vegan, pretty pathetic. Of course, staff are doing other things & not paying attention to the people in line. I eventually just ask for a brownie since their cookies seem over-baked, which I do not like. Well, what's worse is a dry, cold brownie. Seriously? Not sure why I bothered. Go elsewhere. read more

I ended up visiting several different Caffè Nero locations during my time in Boston. I frequented this location, the most as it was near my hotel. I found each café was a charming little coffee shop, unique in its own way, yet all shared a delightful theme that felt like a cozy library or bookstore. The atmosphere was inviting and perfect for relaxing with a good book or catching up on some work. I really enjoyed their coffee shops and even brought home a bag of their beans. The quality of the coffee was consistently excellent, and the ambiance made each visit enjoyable. read more

Caffè Nero - Coffee & Tea Near Me - Boston, Massachusetts

Saturday early in the afternoon, this is a busy coffee shop. We got our order and went up the stairs and luckily, there was a table available by the fence where we could overlook the entire coffee shop. Very nice coffee shop with good coffee and vibes. read more

Quite literally one of the Worst strawberry Matchas I've ever had. It didn't taste like matcha at all and the strawberry syrup from a bottle feels like false advertising compared the photo they have advertising the matcha. The Staff at this location are also incredibly rude and inhospitable. The whole time I was in front of the bar waiting the barista didn't interact with anymore until it was my turn and he just said "what do you want" and after I nicely asked for my drink he still didn't say anything just rung the total up and walked away and then handed off the drink in silence! Completely bad vibes to add to the empty cold ambiance of the cafe. read more

Caffè Nero - Literally false advertising compared to the strawberry matcha you actually get. - Coffee & Tea Near Me - Boston, Massachusetts

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There wasn't anything wrong with it, but it was like any other chain coffee shop. I do like the interiro decor but the food was really expensive and quite lack luster. Latte was great! read more

Brief Summary: - Coffee is not sour - Indoor seating available Started off the morning needing to get some coffee and a sandwich, so we picked one closest to the Red Line station. This cafe is large from the outside and also spacious inside with seats on the first and second floor. The staff was easygoing, taking their time accepting our order and serving us while the guests waited in line. The coffee was not sour and the sandwiches were warmed up for us. Overall, a good eating experience and I liked how it was conveniently located near one of the main shopping locations in this area. read more

Caffè Nero - Latte, house coffee, and two sandwiches in the display case - Coffee & Tea Near Me - Boston, Massachusetts

There are a bunch of Caffè Nero locations around, but this is one of my favorites. Whenever I'm in the city and I have some time to kill, I head over and find a cozy spot to pass the time. It's usually pretty busy, but generally there are open tables and booths available. Their drinks and baked goods aren't anything especially unique or delicious, but they get the job done. For me, it's really about the ambiance. Not a bad option for a quick drink/bite! read more

Caffè Nero - Interior - Coffee & Tea Near Me - Boston, Massachusetts

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Not very busy on a Sunday. Still...service is slow. Very low energy team. Food and ambience are good.

Most Caffe Nero's are about the same - you can get a decent cup of cappuccino and decently satisfying baked good or sandwich, and expect a decent level of service. So I was quite surprised by how belligerent the server was when I asked for a decaf cappuccino. He said "What?!" somewhat pointedly and proceeded to mansplain what coffee products they didn't have in decaf (which I hadn't asked for), and then was perceptibly impatient when I asked him to show me the difference between the medium and large size cups. It was an odd experience. The other staff members behind the counter were perfectly fine, it was just the one guy... read more

The barista needs to great customers at least. That would be a great start. She barely acknowledged me. And then served an espresso shot in a large cup. read more

Can't put my finger on it. The decor is very nice. The spacious seating is great. The service and food isn't good. read more

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Came here to work and ordered a cold brew with the seasonal pumpkin cold foam & and italian ciabatta. The drink was perfect, but the pumpkin flavor could have been slightly more pumpkin-y! The sandwich was perfect, no complaints. Have plenty of seating available, but mid afternoon on a Sunday I had to walk around for a bit before finding a nice spot in the corner. Had to unfortunately leave early because a giant street party started right outside the shop and the bass was overwhelming, even with headphones in, but that's nothing the cafe can control. Service was kind and efficient! Would definitely revisit this location, but probably on a weekday instead of a weekend. read more

Caffè Nero - Cold Foam Cold Brew (16oz) Italian Ciabatta - Coffee & Tea Near Me - Boston, Massachusetts

I have no qualms with Caffè Nero as a brand but this particular location has without a doubt some of the worst employees of any store I've visited. I asked the employee about a coffee and cake combo they had on the wall and was met with a loud sigh and rude tone of voice. Fine. She's having a bad day I get it. When she rung us up she didn't know how to put the combo in the machine and after patiently waiting she got frustrated and proclaimed "I can't get it to work this is the price, what do you want to do?!" We were shocked at this and when we inquired as to whether the machine was the issue she walked off and just didn't come back. I'd give this a 0 star if I could. There is no semblance of professionalism and they'll treat you like a nuisance for being in their store. read more

Caffè Nero - Coffee & Tea Near Me - Boston, Massachusetts

I was in Boston last year September. Winter/Summer Street is very busy street with lots of crowds. Caffe Nero puts you into a different world - traditional and relaxed. Good service! It has very good atmosphere to sit down and relax while drinking my coffee (Single Origin Americano with Hazelnut & Oatmilk). Every time I arrived there, I always being served by the nice girl name Sophie! Might come to Boston and visiting that Caffe Nero again! Hope she's still working there! read more

RUDEST BARISTAS EVER. Did not smile, were RUDE, when their iPads were broken, they could've spoken nicely as all their mobile orders were not popping up (I had already paid for my order). Instead of chatting nicely, I left. The coffee is also eh.... Not worth the rudeness. Got an iced Americano and was excited to try such a refined coffee shop but it was very ok. Also the store is dirty, and the bathrooms are as well. It's always packed which isn't a bad thing as people come to study and work in the cafe, but it's nasty. read more

Caffè Nero - Iced Americano (24oz) - Coffee & Tea Near Me - Boston, Massachusetts

Showing my friend around the downtown crossing are and we decided to stop for a Boston coffee pick me upper. I had an iced latte with oat milk and a cheese frittata. This was a perfect late snack before grabbing dinner later in the north end. My coffee was just right and the frittata was cheesy as I like it. The staff was very welcoming and funny! read more

Caffè Nero - Coffee & Tea Near Me - Boston, Massachusetts

2 Stars. As you are choosing the star rating, Yelp offers "Could've been better" for 2 stars. That's exactly how my experience felt. I wanted it to be good- it has the potential- it just wasn't. The coffee was weak and bland. The employees were not very friends. I love the looks and appeal! Sitting next to the windows provides fantastic people watching opportunities. It just... Could have been better! read more

Caffè Nero - Coffee & Tea Near Me - Boston, Massachusetts

Great space to work and hang out. Quiet big with an upstairs. The staff was not too friendly however. Gave me a lot of attitude when I asked for the code for the bathroom even though I was buying something. read more

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Great coffee and super nice staff. I read a few reviews here, but I have no idea why some were so poor. Perhaps a new staff? In any case, EXCELLENT! read more

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Best cinnamon coffee cake muffins. Service fast and friendly. Will go every time I'm in the area!

Great for coffee, croissant and plugging in... need a place to charge up, get on the internet and caffeinate? This is a great coffee cafe that beats Starbucks by a long shot. Drink italian roast from an actual cup and the croissant was buttery flaky delish served with little glass pots of Austrian jam. Love the ambiance, classical cello playing through the cafe with and industrial library vibe. read more

Caffè Nero - The interior - Coffee & Tea Near Me - Boston, Massachusetts

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Staff here needs better training - it should not take 3 people to figure out how to ring up a payment with their own app and QR scanner. I also should have to ask for my tea "for here" a second time as I watch her prep a to go cup. The atmosphere abs food choices are good, but the service not as much. read more

The ambience is beautifully continental but I found the coffee drinks rather ordinary. The pastries are the main attraction and a spacious atmosphere for quiet conversation. read more

I really love Caffe Nero, it's one of my go-to's when I want to find a cozy spot to chill in the city. The menu can be a little hard to read sometimes but their menu is full of delightful drinks and food. I especially like their chai latte and cold brew here. The staff that I've encountered here have been super nice and one time, I had to wait a bit longer than usual for my drink, but they apologized and gave me a free stamp on the loyalty card. With a really chill cafe with kind staff members and great drinks, Caffe Nero's got it all! read more

Caffè Nero - Cold Brew (ig: tmfoodies) - Coffee & Tea Near Me - Boston, Massachusetts

I like this place! This is the closest to Downtown Crossing Station, and they opened their limited seating area. -- Perfect spot to study while feeling safe during the pandemic. Their coffee and food are decent; and WiFi is fire! They have a two hour limit for their complimentary WiFi, but once your session ends, you can just log back in. read more

Caffè Nero - Seating Area - Coffee & Tea Near Me - Boston, Massachusetts

They only had sugar free vanilla for their vanilla latte. They asked me if I was okay with that. I said "No". They then got annoyed. I told them a regular latte. Then they had a Ricotta Pistachio Cake which looked good. They had three slices. The slice closest to the server was mangled and didn't look appetizing. They wanted to serve me that piece. I asked for one of the other pieces. They were not accommodating and said "No". Of course I told them don't bother since I don't want to be served subpar or damaged food. read more

Cute spot if you're looking to study, catch up with friends, or grab a coffee/drinks /snacks. The aesthetics of this two-story café makes me so happy with books lining the walls, exposed industrial pipes, a long community table running down the center, and cute chandeliers. & it seems like I am not the only one who appreciated the aesthetic as part of the fun of getting work done here was watching groups of people having mini photoshoots (some more slyly than others) using the charming café as their backdrop and their cups of coffee as their props.   I am not a coffee drinker, so I got their hot chocolate, which was delightfully very rich in chocolate flavor. My only grievance was that it took forever to get my drink. There was only 1 person working behind the counter and I found it be hugely ineffective that the barista would go down the line of people to ask for their orders, only to have them forget it by the time you made it to the front so you had to recite your order all over again. Other than that, it is a pretty solid place to get some studying done if you can work through the hustle and bustle of people coming in and out. Will probably be back when I need a study spot or when I am in the area and need a break from all the shopping! read more

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Almost skipped this place today after seeing so many three stars reviews. So I decided to waste my time and start reading some...(the stuff was nice, the orange juice fresh, but the bacon croissant wasn't filling enough, but it tasted great! And boooom fantastic reason do take down 2 stars! He probably sees himself as a great food critic now) So I decided to try it for myself! The barista was really nice, the latte was great and big surprise, the bacon croissant was great too. And not only that, but I could barely finish it! My Yorkie actually had to help me with it! I just hope that when people decide to take in consideration Yelp for food recommendations and see one, two or three stars they can take the time to read the 'issues' and give restaurants a try. Enough venting! This app is completely useless, other than actually finding places! Don't be a sheep! read more

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A worker, assuming she was the manager, was very rude. She wore red glasses while working on March 18. I ordered a croissant and coffee, sat, and worked in this Caffè Nero. My roommate met me to work on some homework, too. She walked in with an almost empty Starbucks drink and was immediately met with hostility from the staff. They did not verbally say anything to her about the Starbucks drink when she walked in, but they were physically trying to block her from entering the store without telling her what the issue was. My roommate came to sit with me, and a woman who claimed to work there approached us. She told my roommate that she needed to leave the store immediately and reprimanded her for about a minute while having an extremely rude tone. My roommate was embarrassed because the woman said all of this in the busiest section of the store. It felt like public humiliation. My roommate was genuinely going to buy food after she put her bag down with me, but the manager immediately assumed she wouldn't order anything and kicked her out. Both my roommate and I understood where she was coming from regarding the Starbucks drink, but there was no need for the extremely rude tone and immediate assumptions that she wouldn't purchase anything. My roommate was in the store for 1 minute, got told off, and was kicked out. If the manager had approached my roommate in a kind and understanding tone, we would've respected her and completely understood the situation. This was not the case since she was rude about the whole situation. We are both very upset and disappointed by this specific Caffe Nero, and we hope they know that they lost two local and dedicated customers today. read more

This Nero location (DOWNTOWN CROSSING) has the most incompetent lazy stoned-faced moronic rude ignorant cast of characters (Baristas) I have ever encountered in any service oriented space. There is zero sense of urgency which explains why it takes up to 15 min for each customer order to be fulfilled. The entire staff moves about as if they all chugged mugs of a melatonin infused latte with an ashwagandha chaser. Absolutely pathetic. Also I've that this location has been quite messy and unkept during the several times I've visited. read more

I love coming to this location as well as the other location down the street to get a mango iced tea and study. I find the wooden, kinda mismatched library aesthetic relaxing and comforting. The wifi works great and there are outlets. A great place to take a little breather if you're walking around downtown crossing. read more

This coffee makes me weep. That's how good it is. One sip of this, and I'm transported back to Europe. Deep, strong, and full-bodied espresso notes are just what the doctor ordered on a cold morning. Seating inside is cozy, warm and inviting. Haven't had the pleasure to sit inside just yet, as I'm the customer that grabs and gos at 6:30AM to catch a bus to work. Soon enough I will take advantage of this :) The baked goods are also yummy...I've had their pain au raisin, scones, and I'll be digging into their apple coffee cake in a few moments. Sammiches are also quite nice and flavorful. Get a coffee card! After 9 coffee stamps, you get a free one. read more

Caffè Nero - Coffee & Tea Near Me - Boston, Massachusetts

**PHYSICAL ABUSE**!!!! I was waiting for my fiance who was running to a store nearby in downtown boston. He asked me to stay right there in my booth at Caffe Nero. I was RUDLY told to leave 30 mins before their closing time. I refused. Waiting for my fiance. promised I would be there to meet him. Eventually, I said screw it, I will stand outside in the cold. (20°) As I walk out the door, a young African American female employee of the caffe (while on the clock) TACKLED ME TO THE GROUND FROM BEHIND AND REPEATEDLY PUNCHED MY FACE/HEAD. I did not fight back. I have a black eye and permanent damage on my face. Had a bloody nose and swollen scalp. She walked back in the shop and LAUGHED with all of her co-workers. Simply unacceptable. read more

They don't open on time They yelled at me when I came to get a coffee Some man Gaby? was extremely rude Very poor customer friendly read more

I've had Caffe Nero before and thought it was decent. I thought I'd try again! This one is cute. It has a lot of books, so it makes it seem like it's a library or something. I got an iced mocha. I didn't change the sweetness and thought the default was pretty good. It was quite smooth. However, I wished they threw in more ice, as the drink wasn't as cold as I would have liked. read more

Super nice staff and fast service. All Caffè Neros have beautiful interiors but this one I think has the best. The large chandeliers add a touch of elite and modernism to the rustic, industrial interior. Great food and drink selection! I ordered a Tangerine Refresher and it tasted great. Slight hints of sweetness from the tangerine flavor! Overall, a wonderful experience. Definitely coming again when I visit downtown crossing. read more

Caffè Nero - Tangerine Refresher 20oz - Coffee & Tea Near Me - Boston, Massachusetts

Somewhere a village is missing their idiot...just brutally long time to get our order, so long in fact that everyone forgot what we ordered, including ourselves ! The banana-avocado smoothie was tasty but warm and the breakfast sandwich that was suppose to be warmed was cold. There are about 20 other places within walking distance in this part of Boston...try one of them. read more

Perfect spot for a quick and yummy breakfast. All sorts of sandwiches on different bread and coffee available. Italian coffee has a very distinct flavor that I love. They were nice enough to take the bread off and warm up my bacon and egg frittata from a brioche bun. Outside and inside seating. The inside is beautifully decorated. read more

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