* The iced matcha is almost never mixed properly (2/10 times it's made well, despite the use of a cocktail shaker)
* I am always drinking chunks of matcha powder when I order at this location but matcha should be mixed in completely - no other cafe serves iced matcha this way that I have experienced
* (Side note: I don't want to be difficult + I overthink about bothering people in the service industry as I have much respect for them + but I am also paying for something that I am repeatedly not getting ... I've worked in the food service industry and was not taught to handle this type of experience this way with unsatisfied customers)
* The one time I decided not to suck it up + drink whatever I got, I mustered up the courage to ask for it to be remade and the barista continuously invalidated/dismissed my explanations (me: "this tastes like a large cup of milk and I usually taste the matcha / the entire drink was white on the pick up counter and when I mixed it there was not much matcha to see or taste").
* The barista had their own explanation and no intention to accommodate or at least listen to my request ("it's always the same amount of milk and matcha" and "that's because you got oat cold foam that it's white") ...the cold foam is rarely ever more than a centimeter on top
* I pleaded with them that it "honestly tastes like only milk"
* Finally the barista offered to add more matcha which sadly led me to receiving the usual problem; matcha chunks all on the top + no longer having any more cold foam on the top which is an extra charge so I think I should expect it - therefore I left the cafe with basically a 20oz cup of chunky milk, more money wasted, and disappointment
* Additionally, the baristas are always preoccupied and seem like they'd rather be anywhere else - I find myself waiting 5 extra minutes while the baristas have their chit chat time and no one is ever attentive to someone looking for assistance - also, despite ordering on the app to get ahead of the line and wait times, i have to plan for the slow service anyways on my commute to work - to be clear I'm not saying they should be all smiles 24/7 or be robots behind the counter, but hospitality is definitely something that has me wanting to tip every time and I do not see hospitality at this location
* There is only one barista who does a great job with the drinks and with customer connection so if they make your drink it's your lucky day (the one star is for this employee and they should know who they are based on the work they put in)
* The ambiance is decent but it doesn't feel clean in this location and the furniture is oddly organized read more