I've been to this restaurant a few times in the past. The first few times were several years ago and the experience was great back then. However, the most recent experience has been EXTREMELY disappointing!!
To start with, I receive a call the day prior to my reservation, asking if I'll be coming in as per my booking. I confirm that I will. And then I'm told they're checking since I cancelled the previous year, and wanted to see if I'll be repeating the behavior!?? What the??? So I should have come into the restaurant the previous time, after I had taken ill, especially with COVID-like symptoms, rather than cancel out. A very "professional" way to confirm the reservation!!
After we get there, get the menu and order our drinks, our server expects us to order the appetizers and main course right away, along with the drinks! No introduction is made about the special menu for the evening. He expected us to have already figured out prior to arriving there that it was a prix fixe menu, already know the price (since there is no mention of the price on the menu itself), and order our choices right away. When we asked for time, he exclaims "Looks like you're not ready to order. Do you even know it's a fixed price menu?". Visibly, there were no customers giving our server a hard time. Most of the customers were above 65/70 years of age and are just there to have a pleasant evening dinner. So his excuse for this attitude?
At this point, the overall attitude thus far should have encouraged us to leave. But I didn't feel it was fair to my family to break off and make reservations at another restaurant at this last minute. So we continue to tolerate their unwarranted behavior. After we finally placed our orders, the appetizers arrive and we eat them without incident. When the main course arrives, we discover that they delivered a wrong dish to the table.
When the server finally comes by to check in, we ask what the dish is and then explained it wasn't what we'd ordered. Rather than verify/recall with us (forget even the apology), he immediately gets confrontational and states that we're wrong and he's right, since that's what he wrote down on his notepad!!! He had even asked how we wanted the dish cooked when we were first placing the order. After we confirmed we had ordered correctly, he grabs the plate and walks away and comes back with the right dish, in less than 2 mins.!!!
He then raises his voice against my daughter saying "HERE'S YOUR LAMB SHANK!! THIS IS THE LAMB DISH, THE LAMB DISH, OK. NOT THE FILET MIGNON THAT YOU ORDERED!!". He then lashes out stating that the LAMB is never cooked to medium or medium rare, but rather "all the way through". Why the hell did he ask at what temperature we wanted the lamb cooked in the first place?
If this isn't the MOST UNPROFESSIONAL and CONDESCENDING behavior towards a family, especially towards a young lady, then I don't know what is!! She lost her appetite and could not finish her dinner. Her ENTIRE evening was ruined, and she stayed hungry for the rest of our time there.
There's no apology by the server for his behavior. I should have walked out of the restaurant right then and there and asked to speak with the owner on the way out to describe this RUDE, DISRESPECTFUL behavior towards a customer. What exactly had we done to deserve this treatment? Not knowing the menu was prix fixe? To be clear, there was ABSOLUTELY no mention of this during reservation time, when they had called me to confirm, when we walked in through their doors, or even as we had been seated and handed the menus. And yet, somehow, they expected us to know and behave accordingly?? Besides, is this how a restaurant of such history is willing to treat their customers in the first place???
SO
Food - Had historically been good, and is still decent.
Recent Service - Get your server enrolled in an Anger Management and Attitude Adjustment session. Enough people have already complained on yelp. If not, several more of us will experience this arrogant behavior at one point or another, and you WILL LOSE more customers!!
It's very possible that a good amount of the people who've seen flashes of this attitude may continue to be tolerant. After all, why would they feel that any form of polite feedback would make a difference? They may not even have accounts on review sites. I'm afraid that until 1 out of every 10 customers are equally disrespected, this behavior will go un-remedied, especially if the server is senior staff. And there will always be an owner or two out there who would rather keep experienced staff regardless of their attitude.
I will be sharing this experience with my food/restaurant critic friends who'll be more than happy to record this incident on their channels. read more