Beautiful atmosphere, horrible food.
First off, let me first say that the atmosphere here is incredible. It had a very cool vibe, and I loved the place from the minute I sat down. In fact, I eagerly texted my Mom, telling her that we should check this place out when her and my family are in town next week.
That being said, the food was irredeemably bad. Not just, "oh, I expected better", but straight-up bad. I don't know what's going on in the kitchen, but it is nothing short of gross incompetence.
I ordered the squash ravioli as my entree, and the first thing I noticed was that it did not look appetizing at all. It wasn't sitting in a sauce of any kind, but what looked more like a liquidy soup. As I cut into the first piece, it quite literally disintegrated into the watery mess. Still stupidly thinking there must be some culinary method to this madness, I used the side of the plate to "drain" the second piece before biting into it. As soon as the piece of ravioli opened up inside my mouth, I was overwhelmed with the strangest sensation: the liquid that the ravioli had been soaking in was hot, but the center was ice cold. Again, not in an "oh, just it's been sitting for a while" cold, but in a "this ravioli was frozen and the kitchen didn't cook it through all the way" type way. This actually confused me, and I almost thought it may just be some new avant-garde way of serving ravioli. There are a number of reasons why I didn't initially believe it was a kitchen error:
1. What restaurant of this size and supposed caliber freezes ravioli?? If I'm paying 25 dollars for four pieces of ravioli I expect it to be made fresh. This in itself is unacceptable.
2. Even if it was frozen, why on earth would they not let it thaw beforehand? This was the evening of Valentines Day; it's not as if they were unexpectedly slammed with customers on short notice.
3. Even if it was fresh out of the freezer, not cooking ravioli all the way through is a completely amateur mistake to make.
For the first time in my life, I returned a dish at a restaurant. The waiter was nice and extremely apologetic, and assured me that it was not, in fact, supposed to be cold in the middle. About ten minutes later, a new plate of ravioli came out...
STILL COLD.
Although it was still cold in the middle, it was at least somewhat bearable for me to eat. I say "somewhat", because even if this ravioli was cooked to perfection, it still would have tasted horrible. The soupy "sauce" was present in this batch as well. I'm pretty passive, so I didn't raise my concerns about this second dish, but in hindsight I should have. I still find the fact that the kitchen managed to undercook my frozen pasta a second time mind-boggling.
On top of that, my girlfriend's chicken was dry and overcooked, so her experience wasn't much better. I could hear the table next to us making comments about how their octopus tasted frozen as well, so it's definitely not an isolated problem.
I will definitely never spend money on food here again, which breaks my heart because the atmosphere was so amazing. That simply isn't redeeming enough of a quality for me to spend money on expensive frozen food. read more