I like to encourage local businesses and I'll let a lot slide before I say anything, realizing that they're just trying to do a job. I especially love local diners. However, everything was so poorly and unprofessionally done here that I just couldn't believe it. Its continued existence I can only attribute to the fact that until recently there wasn't much choice in Manor. They should notice that that has changed.
We were short on time so we figured we'd get takeout. We put in a simple order online, and I figured that since it was the lunch rush, I'd wait another ten minutes before picking it up.
I get there and there is NO parking. At all. People parked illegally all over. I find a semi-legal space, figuring I'll just be in there for a minute (HA) and run in. To my surprise, the place is way more than half empty. They must have to bus people in to fill it up because there is absolutely nowhere for them to park.
Despite its emptiness, there is a "please wait to be seated" sign and no indication of where to pick up to go orders. No big deal, I'll ask the host when he/she is back.
There's no host. The waitstaff apparently just seats tables at random when they have a minute, and they are not in a hurry about it. Every person found at least five things to do before they came back to the line. There were three people in front of me but it took probably seven minutes to get to me.
Finally one of the servers comes up and I tell her I'm just picking up an order. She asks the name and walks off. She then proceeds to serve food to three other tables, take and fill a drink order, and refill coffee. Let me add that serving food involves taking the main dish from the kitchen window and dishing up sides/applying gravy themselves from a bar behind the pastry case, so this is not a quick process.
Finally she wanders back over (there is a substantial line behind me at this point, although people keep leaving and I do not blame them) and I ask her what's happening. She says, "Oh yeah, what's the name?" and, pretty exasperated by this point, I give it to her again. She goes back to the kitchen window and calls, "Hey, do you have a to go order for [name]?" While she's trying and failing to figure out where it is, some other girl tells me rudely to go wait at the register.
Finally she figures out that it's directly behind her on the bar where she has been dishing up sides but I still have to wait for her to bag it. By this time it's been well over twenty minutes. I deeply regret paying in advance because otherwise I would have left.
Oh and when we ate the food it was mediocre at best and way overpriced. The queso looked and tasted like it was made with velveeta; the fries were clearly frozen and somehow cooked in a way to make them limp and bland and there was a small handful; the pulled pork was FULL of huge lumps of fat; the burger was dry. I had ample time to watch them serving other dishes and none of them looked appetizing.
I wouldn't go back even if it was still the only option in Manor. read more