I was headed out of the city on my way back to Indy and I hadn't yet had my obligatory order of Toasted Ravioli. So, I went onto Yelp to see what places were nearby, open and serving the local favorite. This place had good reviews and was within 10 minutes from my location. I placed an online order (through their website, I believe) which was powered by Grub Hub. Once I'd arrived at the location, I had to circle the block to look for parking (Google Maps warned that parking was difficult in this area).
I went inside and was directed back outside and down the sidewalk to the kitchen entrance for to-go orders. This was a rather odd arrangement. I found myself standing, unnoticed in a hot and smokey kitchen. The gentleman who was cooking appeared angry and overwhelmed. Eventually, he asked if I was there for a pick-up...continuously cursing under his breath. I didn't know if he was going to check on it or what, so I just stood there...awkwardly. A young woman came over and asked in the sweetest and lowest voice for my name. She then went and checked the ticket. The cook exclaimed that they'd just received the order. The website had estimated 15 minutes for the order to be ready. After all, it was just some fried ravioli and calamari, and I'd driven 10 minutes there prior to circling the block for parking. I find it hard to believe that they had just received the order. He said it would be about 10-12 minutes.
I went outside, to avoid smelling like a fry-cook myself, and went to move my car closer to this entrance. It was too late! My daughter immediately said I smelled like fries. Why, pray tell, are customers being sent to the kitchen to retrieve their own food???
Eventually, I got the food. After enduring more fussin' and cussin' from the cook who came outside to hand me the food and then realized that it would probably be nice to have a bag. He seemed well-intentioned, but genuinely overwhelmed. He said "I can't!...they got me cookin' and servin'....I can't. I cannot." Just then, the gentleman who'd sent me back there from the inside of the restaurant entered the kitchen and offered the cook some statements in an attempt to placate him. He pointed out that he had the two ladies there in the kitchen to assist and then pointed at me and said "she'll probably help too, won't you?!" Absolutely not! I may have been in the kitchen looking like "the help", but I was actually on holiday/vacation.
To top it all off, my daughter opened her calamari to find that it had been served with marinara sauce and not the aioli that was listed on the menu. She never would've ordered it if that was the only sauce offering. This time, I sent her in to avoid them trying to put me to work again. She returned frustrated. She said that the cook had told her that he believed they were out of it, grabbed a random container of sauce, squeezed some out into a to-go sauce cup and sent her on her way with no explanation or description. Turns out that was just garlic butter...but it was better than marinara in my daughter's eyes.
The food was just meh. I ate the ravioli while driving and it was okay. The customer service aspect of this visit definitely overshadowed the food. Maybe we would have had a better experience dining in, but we may never know. read more