Customer service at this location really needs improvement. Before you can use the restroom, you…read moreare required to either purchase something or pump gas in order to receive the bathroom code. The cashier repeatedly reminded everyone of this policy, which felt unnecessary and frustrating, especially for travelers who simply need a quick restroom stop. While it's technically possible to use the bathroom if someone holds the door open for you, the policy itself feels unwelcoming and inconvenient. It gives the impression that customer comfort is secondary to making a sale. Chevron might see this as a clever way to boost revenue, but it's disappointing for customers. If you're on the road, I'd recommend finding another gas station that offers basic amenities, like restroom access, without additional hoops to jump through. I personally will not be returning to this location.

Horrible customer service i had a flat tire and the lady was giving me issues for not pumping gas…read moreand i told her I pump here all the time! Three thumbs down!! This place sucks

I had a great experience at Santiago Hand Wash in Santa Ana today…read more While I was waiting for my car to be finished, one of the employees (Oscar) came over and politely asked me to confirm my ticket number. Once I did, he handed me **$220 in cash** and explained that the vacuum had sucked it up from underneath my seat while they were cleaning my car. I honestly had no idea the money was even there, and it would have been very easy for someone to keep it and never say a word. Instead, this employee went out of his way to find me and return every dollar. Honesty and integrity like that are hard to find these days. I was so impressed by his character and professionalism that I happily gave him a **$40 tip** to show my appreciation. Thank you to the team at Santiago Hand Wash for employing such honest people. You've earned a loyal customer, and I highly recommend this business to anyone looking for a quality car wash with employees you can trust.

Pumped gas here last night, 8/28/26, and spent $60+ only to deal with one of the most useless…read moreclerks I've encountered. Not a greeting, not a "hello," not even the bare minimum acknowledgment of a customer walking in. Just standing at the register staring at his phone like the entire store was inconveniencing him. I asked for the restroom code because, after spending $60+ at this establishment, I figured using the restroom and washing my hands before leaving wasn't exactly an unreasonable request. He tells me the restroom is "closed." Mind you, this was before 9 PM. I leave and head back to my car, only to notice him shortly afterward moving the mops and buckets that were conveniently blocking the restroom doors when I came in. So apparently the restroom wasn't closed. You just didn't feel like getting up and moving the things blocking it. Lazy ass bum. That's actually worse. If you're going to be lazy, at least be consistent enough to commit to the lie. I would've been better off spending my $60 somewhere that understands the very basic concept of customer service. Definitely won't be going back. Some people really do the bare minimum and still somehow manage to make that look like too much effort.

Esa gasolinera no sirven las manijas los cajer@s se ponen a platicar y no te atienden o están en el…read morecelular, te atienden de mala gana y te ponen caras,hasta te amenazan con llamar a ice ojo solo en la gasolinera de la grand y 4 chevron son racistas te avientan el dinero y te hablan muy rudo no tienen respeto ni con las personas mayores no recomiendo esa gasolinera

The dude that works here Friday night locks the doors at 915 and hides from homeless people. I've…read morebeen here past 9 many times but this one long haired dude won't let people in and any time there's a homeless person the property, he runs inside and hides with doors locked. So annoying,

I mean gas prices high but ever where high so can't complain on that , the people that work there…read moreare lil stupid and funny looking but there coo love getting Red Bulls here comes in clutch with da deals much love homies

Came here late at night because it advertises open 24 hours. All lights were on but doors were…read morelocked once again. Employees must be going to fuck themselves in the bathroom or something

- Slow service. I'm waiting in line and the clerk still having idle chats entertaining other ppl. A…read more2nd clerk would've been great. + Windhsield squeegees. + Conveniently located right by the 5 & 22. + Among the 10 gas pumps, the 9 & 10 station is located a bit on the far side of the lot, if you want a lil more privacy. $5.559/gal cash

Came to this location to pump air in my tires, walk in and ask the guy at the cashier if he can…read moreturn on the air proceeds to till 1.50 like bruh that's the first

I needed to put air in my tires. The guy told me I had to buy something. I told him I put gas in…read morethe car. He wanted to know which pump and how much so he could verify it instead of just being a decent human being and letting me have the $1.50 worth of air. Avoid this place. Decency should matter. That's a lot of rudeness for $1.50. Drive a little farther and be treated with kindness.

I ended up stopping by for gas normally when I'm low if I put a $20 in any other gas station my gas…read moregoes up to 150 +miles this time I stop by this gas station I put $20 I was watching the meter the meter jumped from $14 to $20 real fast I'm pretty sure they are pocketing money turned on my car it was at 113 miles BIG DIFFERENCE ... don't go here unless you want to get robed

Kinda rough around the edges, but I needed fuel and my daughter needed a drink, and they had both…read moreitems at a price that I would expect and the quality that I had hoped.

Great place. Great price. Exceptionally clean. They keep the Santa Ana bums away. Would highly…read morerecommend

It was very crowded but I mean everything went well. The screen I used was super cracked and I…read moretried 4 times before the machine worked and accepted my card. That was a little annoying but I mean, it did work eventually. I was in a rush so it did suck the machine wasn't working and I was thinking o would have to go to another pump, but again it eventually worked.

Lately this gasoline becomes a ghetto area, a lot of homeless and people looking at you and…read moreapproaching to the pumps, I felt insecure putting gas, I visited this place at night, and they never have paper on the machines to get your receipt, no way to go inside to ask for the receipt, gasoline is rising on price and they charge 0.35 for payment with cards. If you go alone, please check your surroundings, is not safe. They should have a security to create a safe space since they cannot do anything regarding the homeless situation.

lazy worker just sitting down and eating didn't wanna turn the air on I go here everyday never been…read morea problem wit the air machine til now

If you're paying with cash, make sure you have her input it and give you a receipt. Double check…read moreeverything adds up. I walked in counted 35 and told her "$35 on 10 please" then headed out to pump gas as usual. It only pumped 25. I went in to let her know it was short and she lied to my face told me I only gave her 25 and she yelled for me but I just walked away... I can afford to lose $10 but that's not the point. Beware of this scammer, a middle aged lady. This was around 6pm on a Tuesday.

To whoever this may concern, I am writing this review in regards to an employee that may or may not…read morework at this particular Shell, so this post will be added to other locations. Tonight on 6/14/26, around 3:55 AM, a Caucasian male of around 40s-50s, full blonde mustache, blue eyes, either bald or short hair under his hat, wearing a Shell uniform with almost baggy black shorts, black wrist band likely a watch of sorts, was stopping by my place of work as we are open late to shop. Earlier, we had a difficult incident of theft where one individual threatened gun violence, something that I told him and his group he was with that we will be closed for a bit to avoid that scenario coming true. He exclaimed to me no the fuck you're not, you're gonna be open because I need to get milk for my baby. I did not tolerate that behavior and told him forget it I was gonna be nice and let only you in and refused him service, to which he then said fuck you multiple times and other expletives. I wasn't able to get a good look at his name tag as he shined a light from his phone or a flashlight to prevent me from having a good looks but it looks like he was barely leaving work around the time I listed. If any officials wishes to reach out for my complaint, please leave a method of contact, thank you.

Just went in to grab some drinks and get a gas gift card. The female cashier told me that she could…read moreonly take cash for the gift card. So no worries I tell her I'll be back and go to atm further down the street. I come back and ask to buy a card and now she tells me that the cards have been having a glitch lately so she won't be able to sell me one anway. I tell that her I would've appreciated her telling me that on my first visit instead of wasting my time. Terrible service.