Service department doesn't answer their [hone and when they do they sound befuddled. disconnected…read moreand uninterested. Need more professionlism.

I have been working with Ron and Mauricio for a few weeks now. They were able to get a great deal…read moreon a Rav4 the color that my daughter wanted and gave us top dollar for her trade! The dealers in San Antonio were playing games and charging for things like "Marketing" that Toyota of Laredo did not! We asked for the vehicle, they got it in the Lot, and we picked it up. Spent less than an hour at the dealership! No Games! Just the best service and value for your money. Worth the drive to Laredo!!! Already working on my next vehicle.

I will never ever do business with this dealership again went for a simple oil change took over 3…read morehours. Had a independent mechanic to replace a cracked windshield he purchased it from this dealership with his credit card after he was paid in full then cancel the payment the service department couldn't get the from the mechanic who purchased the windshield they decided to wait 3 months later and get it from me after telling me they couldn't release my vehicle until the windshield was paid for which I did. This dealership gets zero stars I was lied to through the intire process this dealership sucks .

** You may think this review is just me being upset or angry for not getting things my way but its…read morenot. If i can warn even just one person from making the mistake of dealing with this dealership the way i have the review has done its purpose. I looked at the reviews before doing business like one usually does but thought the same thing as you probably will. "They have far more good reviews than bad, must mean something right? Well it doesn't unfortunately. Honestly the worst dealership ive had to deal with. I was not going to post a review but i was coming towards the end of my lease with them and another issue happened which was the last straw. I felt the need to warn other buyers to stay away unless you want to deal with headaches for every issue you have with your vehicle. Don't fall for the copy and paste replies the dealership makes to upset customers saying they will resolve the issue if we reach out or that they will fix the things they do wrong. There is a reason I am upset and a reason other people with low reviews are upset. It's not an over exaggeration. As soon as you sign the documents, the great customer service they show upon arrival disappears. I have never done a google review. But the last 3 years of my lease was just one thing after another and just felt the need to warn others to stay away and do business elsewhere. I am just glad it was a lease and not a finance deal so i never have to deal with them ever again.

I'm extremely disappointed with my experience at this dealership. My truck has been there for 10…read moreweeks waiting on a transmission, and throughout this entire process there has been very little communication or sense of urgency. I understand that parts can be delayed, but 10 weeks without a clear timeline is unacceptable--especially when this is my primary vehicle. What makes it worse is that the dealership has not been willing to offer a loaner or any type of temporary solution while my truck has been out of service for over two months. Customer service doesn't end when a vehicle is sold. When major repairs are needed, especially something as significant as a transmission replacement, there should be better communication, proactive updates, and some level of support for the customer during the wait. At this point, I'm frustrated by the lack of urgency and accommodation. I hope they improve how they handle situations like this in the future because no customer should be without their vehicle for this long without meaningful assistance.

Took car in for service and IT WAS UNACCEPTABLE SERVICE. The technician barely answered calls and…read morewould leave me on hold for hours. I took my car in June did not see it until August. For a few minor problems with my doors I did not see my car for a month because they were "overflowed with service" just to get my car even worse. Now I have to take my car back for another service call they said my car had , they never fixed the main problem and now my car is worse. If you tend to need service drive to Edinburg or San Antonio because in Laredo it just isn't it if u need good and fast reliable. Dont take ur vehicle if u want to wait 2 months for a minor problem.

I left 2 e-mails and called 3 times trying to buy a car here they had for sale. They didn't contact…read moreme until 2 weeks AFTER THEY SOLD IT TO SOMEONE ELSE. Avoid these clowns.

Recomend to anyone looking for their next car. What they don't have they will look for and get…read moreyou. Very honest which is not typical in auto sales. Quality cars, quality gentlemen. Thanks Patricio and Marco, see you on my next car purchase!

Purchased a vehicle a few months ago! Everything from start to finish was top notch. Even the…read moregeneral manager, Mr. Watson, Mr. Watson came out to greet us and made sure we were taken care of. I would definitely buy from them again!

they refuse! to ship my parts for my car!! i purchased $800 worth of parts for multiple cars one of…read morethe parts are brake rotors. i need them very badly and cannot drive the car. i let them know this at least 5 times! they do not care are unable to understand that i need the parts i bought for some reason. they are holding up my entire order because of 1 interior trim piece coming out of germany?? i cannot drive my car because they refuse to ship out other parts until a interior trim pieces comes from germany! spoke with manager several times and he will not ship my other needed parts until a unnecessary part comes from germany! this is insane horrible service! ubelievable twilight zone insanity. so if you need something right away like a transmission or engine and don't a part right away like a phone charger make 2 orders because they will hold the entire order from being shipped if a car charger is delayed

Sand Very bad experience with this dealer. Do not ever…read moretrust this dealer. I have bought a used car online. They showed the full picture of the car. I have asked multiple time about the Car condition, and they told me that everything in perfect condition. After buying we found the car had many expensive fix (Car radio broken, ABS broken, Tail lamp broken, Multiple dents, Seat broken. Almost $8000 worth issues. They are nice (Lorense- Manager, Daniela- Sales) until you buy the car, after that all true color will come. SO BE ACREFUL when you buy the car from this dealer. I have also heard the similar story about new car sales people from this dealership.

i notice that my service air bag light came on and i took it to my local dealership for service. i…read moreleft my vehicle for 10 days since we were going on vacation on our way back would pick up my vehicle so they could have all the time in the world to find out what the problem was with my airbag light going on. During those two week no one call and finally i went to pick up my vehicle nothing was done and the service advisor told me they would need to order the part and once they receive the part i could take it back for the repair. i waited for two weeks and no one call me from the service dept. i had to go the service dept for my husband's truck for an oil change and i check with the parts dept and found out that those two weeks that i left my vehicle to figure out what was wrong and all along they got the part during those two weeks but no repairs were made. finally i decided to take the vehicle out of town where i had purchased my vehicle and not a week went by that they fix my vehicle. Very dissappointed in the customer service here locally in laredo; just because you don't buy your vehicle here they don't give you the service you deserve.

Called to ask for an appointment for an oil change. They tell you to come in "right then" for an…read moreopening. An hour later, still no service, no one has paid at check out either, and no promise that the car will be finished anytime soon. All I needed was a 5 min oil change. I left and told them I would gladly pay premium so I wasn't missing work. SLOW...

I highly recommend Sames Mazda! They worked hard to make the deal happen, and I walked away as a…read morevery happy customer with exactly the car I wanted! Very helpful and paid great attention to every detail of the transaction from the beginning to the time I drove off with my new car! Thank you, Josue!

Great dealership. Had excellent customer service from Roel, who sold me a 2024 civic. Beautiful…read morecar. Rides like a dream. Roel was patient as I took a few test drives etc. He did not exert any undue pressure, which I would not have liked. He was a calm cool and collected sales rep and, after a couple visits, I drove my new car off the lot. Buying experience was great all the way to Horacio, the accounting wizard in finance, who added my wife to the car loan, which required extra work on his part. Thank you, Roel, Horacio, and Honda: 5/5 !!

Recien visitamos Sames Honda y compre para mi esposa una 2024 CR-V…read more Nos atendio Pablo Zapata desde el inicio mostrandonos los diferentes modelos y todas las opciones disponibles. Nos respondio todas las preguntas que le hicimos en forma muy atenta y paciente y nos guio durante todo el proceso de negociacion para la toma de la desicion. Es una persona que conoce los autos y sabe explicar su funcionamiento en una forma muy clara ademas de dar un excelente servicio al cliente. Lo recomiendo ampliamente para que trate con el en su proxima compra. Quedamos muy satisfechos mi esposa y yo. HJG Laredo, TX

UPDATE: this is Same's commitment to service. Drove the truck to them and had it towed from their…read morefacility. UPDATE: When the tow truck driver arrived he tried jump starting my vehicle. It would not. He opened the fuse box and showed me the starter relay. Look at the pictures. One relay, the starter relay, is missing the cover. The cover was not in the fuse box - if it mysteriously blew off the relay. Somebody tampered with it.

if I could give this place a zero review I would. I bought a car from this place and it had a…read moremillion issues that they were not willing to fix. Find another dealership, DONOT TRUST THEM.