I will never ever do business with this dealership again went for a simple oil change took over 3 hours. Had a independent mechanic to replace a cracked windshield he purchased it from this dealership with his credit card after he was paid in full then cancel the payment the service department couldn't get the from the mechanic who purchased the windshield they decided to wait 3 months later and get it from me after telling me they couldn't release my vehicle until the windshield was paid for which I did. This dealership gets zero stars I was lied to through the intire process this dealership sucks . read more

** You may think this review is just me being upset or angry for not getting things my way but its not. If i can warn even just one person from making the mistake of dealing with this dealership the way i have the review has done its purpose. I looked at the reviews before doing business like one usually does but thought the same thing as you probably will. "They have far more good reviews than bad, must mean something right? Well it doesn't unfortunately. Honestly the worst dealership ive had to deal with. I was not going to post a review but i was coming towards the end of my lease with them and another issue happened which was the last straw. I felt the need to warn other buyers to stay away unless you want to deal with headaches for every issue you have with your vehicle. Don't fall for the copy and paste replies the dealership makes to upset customers saying they will resolve the issue if we reach out or that they will fix the things they do wrong. There is a reason I am upset and a reason other people with low reviews are upset. It's not an over exaggeration. As soon as you sign the documents, the great customer service they show upon arrival disappears. I have never done a google review. But the last 3 years of my lease was just one thing after another and just felt the need to warn others to stay away and do business elsewhere. I am just glad it was a lease and not a finance deal so i never have to deal with them ever again. read more

BUYER BEWARE! If you do try to purchase a vehicle from here check if vehicle is up to date on inspections and all parts are working. These people sell broken vehicles!!! read more

Decepcionada al 100% con este negocio, van 2 veces que trato de comprar un vehiculo con ellos, y nadie de las personas de ventas quiere atender, me pasaron con 3 o 4 vendedores, y nadie logro resolverme nada!! y todo porque se equivocaron en el precio del vehiculo, el mismo gerente me confirmo el precio de 20K por mensaje de texto y llegando ahi me lo querian vender en 27K.. despues de vueltas y vueltas, un vendedor y otro, y todos los gerentes escondidos en sus madrigueras, quedaron de "hablarme" cosa que jamas sucedio! deje pasar un tiempo y el dia de hoy me acerque nuevamente a tratar de comprar otro vehiculo, y los vendedores muy poco profesionales, no querian mostrarme el vehiculo que tenian en inventario online y por el que estaba pregubtando... a fuerza queria que viera otro que a mi no me interesaba!!! soy de las personas que mas apoyo los negocio locales, que siempre he defendido que el dinero se quede en esta ciudad, incluso criticaba a quienes se iban a buscar su vehiculo fuera de Laredo... pero ahora entiendo porque!!!! y con pena les digo... esta agencia es un chiste!! cero profesionales!! asi que no pierdan su tiempo!! vayan a otro dealership o vayan a San Antonio!!! aqui no tienen ganas de vender, ni tiene ganas de atender a la gente.. ni tienen palabra!!! le di 1 estrella porque no me da la opcion de darle CERO! Que pena!! read more

This dealership is in disarray. Communication issues in service department and pick up times for customers. They leave you hanging because they don't value your time. Won't buy another car here. read more

worst service in laredo Took about 2 weeks to get a part in COME ON. ORALE. GET TO IT read more

Servicio terrible! Me hablaron por teléfono si quería intercambiar mi carro yo dije que si me dijieron que pusiera Cita lo cual puse cita. Llege a la hora de mi cita y me dijieron que no sabían quien me había marcado para ofrecerme intercambio que esa persona no trabajaba ahí. Una muchacha con ojos verdes de gato y un señor relleno con manchas me dejaron esperando en la sala de espera y nunca regresaron a atenderme. Me quitaron mi tiempo y no me ofrecieron enseñarme ningún vehículo. Me ignoraron por completo yo estaba interesada en intercambiar pero mejor me fui por que nunca me ofrecieron ningún servicio solo me ignoraron y quitaron el tiempo y me hicieron mala cara. La verdad yo no recomiendo esta agencia de carros solo te quitan tu valioso tiempo yo ya no vuelvo aquí me iré a dodge ahí si el servicio al cliente es excelente. read more

This was the most disappointing experience of car shopping. We arrived at the dealership and not a representative in sight. We are looking at the Palisade and they are nice looking but we wanted to test drive. After 20 minutes of looking at them. A woman representative yells from across the parking lot if anyone is helping us. I said No but we do need help. She proceeds to ask me what we are doing there. (kinda obvious why we are there). I tell her we are looking for a new vehicle. She asks me "How much down do you have?". This is when I knew the customer service was not going to be good. Her phone rings and she answers her phone. She then tells us to come inside with her cause she has a few things to take care of inside. Once inside, she sits us at her desk and disappears for about a while. We are looking around and can't seem to see her. She finally appears and goes into Google and searches up their inventory ( I had already done that before even stopping at the dealership). We asked what the difference was between models and she said it was just the rims change. We tell her we want to test drive. She showed us a Palisade with cream-colored seats and we explained that would not work for us because we have two small children. (she would have known if she had paid attention and asked more questions besides our down payment) She clicked her teeth and made a horrible face gesture at the fact that we had children. We finally selected two palisades to test drive. She goes and gets the keys and gets the vehicle around to test drive. This is where bad goes to worse. During our test drive, I ask for honesty and clarity. What did she think the numbers were going to be for the Palisade? She started telling us that it was not going to happen and that we needed to do various things such as buy a smaller vehicle and come trade later on due to our credit score. She goes on to explain about upside down and a bunch of other financial information (I am a finance student about to graduate so I knew the information). She explained it most condescending way. At this point, my husband and I have drawn away from the whole process. She proceeds to say in Spanish "Doubt you're going to pay $1,000 a month?" That was it for me. I was ready to get out of the SUV. She then gets on her phone texting and she cusses out loud about something in the group chat she was looking at. (unprofessional). I pull to the front of the dealership and begin to get out when she tells me to park the Palisade with the other or they are going to ask her to move it later. I park the Palisade where instructed and she says to wait while she gets her card. I follow her inside but she doesn't see that I am behind her. The girl at the front desk asks her how it went and she throws her hands in signaling it was not a sell. I was like wow you expected to sell with that horrible customer service(in my head). She gave me her card and told me she wanted to get me in a vehicle and if I wanted to test drive a smaller vehicle. I stated no and let her know why we were looking for a vehicle in the first (car wreck-total loss of my vehicle) and let her know that we would be heading to Ancira VW next. her reply was but they won't give you free oil changes with your purchase. Horrible customer service. (Representative Beverline Garza) -We drove off the Ancira VW lot with the vehicle we fell in love with and the customer service was amazing. Not once did we hear the word no or feel belittled as we did at Hyundai. read more

What a fabulous experience. Buying a car sucks - it's never fun or easy. These guys totally made the process easy. Great deal, great service, great experience. Highly recommend. Ask for Abraham. read more

I would leave no star if I could . I called and they told me no cars were in line , that I would get an oil change within the hr. they upsold me on the rotations .. just to find out 3 hours later of waiting there .. that they broke off one of my luggs and I have to go tomorrow to get that fixed .. 3 hours were waisted , 2 appointments I had to cancel .. they cost me two clients and my time. read more

Terrible service, if you want a Hyundai I recommend carmax or some other dealership. Don't waste your time with these folks

please stay away, truth is something that really needs to be taught at this place. i was lied to by several employees. as a rule i do not slam people or business but i was really lied to and caught them dead in their tracks. read more

My wife's car has been there with engine failure for the past 5 weeks they still can't look at it. Worst service ever never again! my next call is to an attorney as I am paying a rental out of pocket on an engine that's under warranty. read more