I live in San Antonio and was given a huge run around at a dealer here in town. I was really frustrated with the time I had spent and the miscommunication that was constantly happening (changing the deal on me), not to mention almost getting suckered into a deal that was very shady. I reached out to a friend who had worked with Sames Honda in Laredo. I was quickly put in contact with Roel Ramirez and he helped me find the EXACT car that I wanted and MORE all while I was still in SA. I ended up with the best deal in Texas for my civic and couldn't be happier. Just a short trip to Laredo to sign the papers, had some great food in town, and I left with my dream Civic. They treated me like FAMILY. I encourage anyone who loves Honda to do business with Sames. Great people, great service, even better deals. read more

Mr Fernando Salcedo Jr.. is the best. Very helpful and patience.. he take the application without asking for a downpayment i said this cause i been in other places and the first thing they ask me is how much money are u going to give with out seeing my credit.. with mr salcedo no he let us think and help us..is the first time that i brought a honda and i love it.. if u want someone to help you with out pressure go visit mr fernando salcedo jr at sames honda.. his number is 8305138703.. call him.. he will help you read more

within 10 minutes of picking it up and the dash warning light came on. There was no coolant in the tank, zero. I don't know if the mechanic simply did not fill the coolant chamber or if when replacing the hoses, did not get the connections right. The car is holding coolant now, although I have not driven it again. I will call you if the car begins to lose coolant. Meanwhile, you charged me $18.50 for coolant and I spent another $14.50 at Walgreen's to buy a bottle of it. read more

I will never ever buy a vehicle from this dealership or Honda brand again. When I bought a new vehicle (Honda Odyssey) from this dealership, I thought I was the original owner. As it turned out, the vehicle was already registered on somebody's else name before me. Nobody at the dealership or Honda never informed me about it. Years of trying to resolve this issues with Sames or Honda North America didn't lead to anything. Stay away from them or Honda. read more

I scheduled an appointment thru the phone to do a regular service to my Honda odyssey, the lady was very friendly and polite, then the next two days I went and I was attended right away, I asked for a shuttle to take me to my job and it was really fast; one to two hours later, I was picked up at my job and take me to pick up my vehicle. I can say that every staff from this place was very nice and treat me very well, great customer service. Thank you. read more

I had a small accident and broke by glass mirror. It has extremely easy to order the part and the installation took less than 5 minutes. I always get my car maintenance serviced at Sames and have always been pleased with the service I get. The last time I was there the service manager helped me payoff my car loan balance. He helped me log on and make the payment. I feel that I Sames cares about me as a customer. Respectfully, Irma del Barrio read more

I took my Honda Pilot to Sames Honda for an oil change and tire rotation. I received excellent customer service during my visit. I waited for my pilot in their beautiful waiting areas with comfortable seating. My pilot was ready a lot faster than I thought it would take. Excellent service throughout. I would highly recommend Sames Honda and will continue to take my Pilot there for any type of service. YGuzman read more

Gilberto Neira has got to be the best and most helpful salesman Honda has. He made sure I got the proper financing, moved my application to get me my Honda CRV as fast as I could (My previous car had been totaled so I did not have transportation), offered to lend me a vehicle so I could get around, etc. In other words, I just left everything to him and he delivered. Awesome 2016 CRV and awesome service !!! read more

Early service was awesome, worked perfect with my schedule. Although I forgot to decline the wash, being that I had just gotten my CRV washed, Mr.Palomo noticed and made sure it was spotless again when I picked up my vehicle. It was even cleaner than when I dropped it off!! Fantastic service, more of what Laredo needs, to keep us coming back, which I can assure I will. read more

The Service manager is GREAT, but twice I have been met with indifference from the front receiving desk when dropping off my vehicle and asking questions. When I arrived to pick up my vehicle as well, the front desk stopped in the middle of a conversation with me to talk to another employee for a while without warning. The Care level is low, but the service is good. read more

Oil and filter change was quickly done. The service writer recommended the cabin air filter and the engine air filters be changed. I would have preferred to have seen the filters to see how much dust and dirt had been collected by the filters. They had not been changed since I purchased the Honda CRV in October 2015. read more

Mr. Gabriel Marinelarena, very professional, kind and patient,answered all my questions.He is a great asset for Sames Honda, the best ! I am very happy with my new CR-V. Runs so smooth !, very well equipped, just beautiful. Financing manager very professional also, very satisfied with this new experience at HONDA. read more

Great customer service at a fair price. Every time that I take my car to get serviced at Sames Honda, Jerry Resendez always does a great job in ensuring that the work is done in a fast and professional manner. I highly recommend Sames Honda for purchasing your next vehicle, and for their maintenance department. read more

I received a letter from the Honda dealership in Laredo, Texas telling me that the airbags for my car Were being recalled. They scheduled an appointment To my convienance and they quickly repaired and replaced the airbag. I have very little waiting time even though there was three customers ahead of me. read more

I was very pleased with the professional service and advice I received at Sames Honda. I had to leave on short notice for an extended trip and needed oil and cooling service. I went to the dealership without an appointment and was taken in and served promptly. I get all my service done at Sames. read more

It was time to take my Honda CRV for its oil change. I got great service from Mr. Jose Luis Palomo. He was very professional and friendly. I waited in the new comfortable waiting area - and not very long either. Sames Honda is wonderful and I trust them with my cars. read more

Best costumer service. I got there at 9am for an oil change, tire rotation, car wash, and update. Employees were very polite and helpful and offered me a coffee and to shuttle me home instead of waiting. They called me at 10:15am to let me know my vehicle was ready. read more

Customer service with a smile. Gabriel in the Service Department has always been extremely helpful and honest. Due to this I always felt comfortable buying from this dealership, knowing that I will always be treated well when taking my vehicles for service. read more

I requested to have my "meep meep" horn on my civic replaced with a loud horn. they ordered what was to be a high pitched horn and once onstalled sounded just like the old one. I paid $170 and the horn is still a "meep meep" type. very frustrating... read more